DISH Customer Service Issues

I am trying to find out how to chat with someone from Dish. Our two-year program is coming to an end in about a week. We are unsure if we want to continue with Dish as we have not been pleased with the availability of new movies. The same movies seem to be repeated frequently, and there don't seem to be any recent releases unless we pay extra for them. Additionally, we have experienced signal loss during storms which is concerning, especially when we need up-to-date storm information. We currently use a local cable company for internet and telephone services, and they provide a better program selection with reliable service during storms. They also offer a local TV station for local news and weather updates.

I'm frustrated with Dish. After the auto payment on Dec. 22, I'm canceling it. I'll look for a more honest TV provider. I was supposed to hear from Suzanne I. on Dec. 15 to fix my account, which did not happen. I also spoke to Greg on Friday, but no decision was made. I spend more time on hold than watching TV. I just want to cancel my account and switch to a more competent provider. I'm done with Dish!

When I start the TV, the screen goes blank without any picture. This issue only occurs with the main Joey. Additionally, it turns off the TV by itself. When I stream Netflix or other apps, the picture is clear. The problem seems to be connected to that specific Joey device. The other Hoppers work perfectly fine in the other three bedrooms. Please assist me with resolving this issue. Thank you. -Sharon and Ron H. Email: [redacted] Address: [redacted] Barlow Drive, Oregon City, OR [redacted]

I feel frustrated being unable to access Kare 11 due to a contract dispute. I believe a discount on my bill backdated to the start of the dispute is fair. I'm open to switching to another service provider if necessary. I request timely communication on the resolution of this matter.

As a loyal customer, I currently have two HD/SD receivers and one HD TV receiver under the silver protection plan. I would like to switch a TV from the single-TV receiver to one of the 2-TV receivers and return the HD TV receiver. I need assistance from a technician for this wiring adjustment. I was informed there would be a $15 charge for this change, which surprises me given my plan. I was also advised to upgrade to the hopper, but I prefer not to. I simply wish to decrease my bill, not increase it. If my request cannot be fulfilled without additional charges or billing adjustments, please inform me, or I will consider canceling all services.

I have been experiencing issues accessing the CBS station in San Antonio, TX since October [redacted]. I scheduled an appointment with a technician who installed an OTA antenna behind my TV to regain the CBS channel; however, this resulted in losing other channels like PBS and ABC. Despite recently negotiating a reduced monthly fee with Dish, I was not informed that I would lose my local station option due to the antenna installation. I did not authorize this change and am requesting for my local station option to be reinstated at the current rate. It is essential to me to have access to all local stations, so I am looking for recommendations on a better OTA antenna that can pick up all the local channels. -Gary R. K. [redacted] Owl Creek Rd, Schertz, TX [redacted] Phone: [redacted]

I contacted Dish to inquire about the removal of local channels like WDRB and WBKI from Louisville, KY, as well as the status of ABC. A representative mentioned efforts to restore ABC. Concerned about paying the same for fewer channels, I believe resolving these issues is vital. Regarding a previous call to inquire about the channels, I experienced a 37-minute hold time before connecting with a representative. However, during the call, the representative did not address my concerns effectively and was difficult to understand. I kindly request a callback at [redacted] to receive updates on the situation with Dish. Warm regards, Judy P. [redacted] E. Hogtown Rd.

Hello, I recently inquired about replacing some of my FlexPak channels, specifically swapping "MALL/[redacted] and HSN/[redacted] with Reelz/[redacted] and Smithsonian/[redacted]. I am willing to give up channels [redacted] and [redacted] to make this change. I would greatly appreciate if I could have channels [redacted] and [redacted] instead. Thank you for your assistance. Sincerely, Alice B. Today, I am experiencing a technical issue with my remote control despite trying to fix it by changing batteries and rebooting the receiver. Several buttons on the remote are now unusable. I have been attempting to contact your Customer Service Department through various channels as advertised, but calling in has resulted in extended wait times.

I believe that the Flex Package should include the following channels: AMC #[redacted], Discovery #[redacted], HDNet Movies #[redacted], National Geographic #[redacted], TBS Turner #[redacted], Turner Classic Movies #[redacted], Travel #[redacted], Entertainment TV #[redacted], and A&E #[redacted]. However, I am having trouble adding them to my programming. Even if these channels are added, I would still have space for a few more channels within the allowed limit of 50. Could you assist me in adding these channels to my programming? I want to make sure my TV viewing cost does not increase. Due to difficulty hearing over the phone, could you please guide me through email? Thank you for your time and assistance in addressing this issue.

For months, there has been a contract dispute between DISH and NBC affecting my access to local NBC and NBC Sports channels. As an avid fan, I am concerned because important events like the NFL playoffs, including at least two games scheduled on NBC, are currently unavailable to me. I believe DISH is not upholding their end of the service contract I have with them by failing to provide these channels that are part of my subscription package. I urge DISH to resolve this issue swiftly by coming to an agreement with NBC and restoring the missing channels. If this matter is not resolved promptly, I may have to consider canceling my contract with DISH and exploring other service options. Larry E. O. from Phoenix, AZ

I made a call earlier today and was told that a customer service representative would call me back, but that call never came. I am very frustrated about a $75 increase in my bill. Previously, I was bundled with Frontier Communications, and after the split, I was assured that my bill would remain at $99 to keep the same DISH service. I paid the $99 (plus tax) for one month, but now I have received a bill for $[redacted].92. This is extremely upsetting, and if I cannot get back to the $99 deal, I will have to cancel my account and switch to a streaming service. I have been let down by DISH's response so far. - William K. Account # [redacted]

In November [redacted], I purchased a sports service to watch the Warrior games in California for my family, who are big fans. Despite being assured we could watch the blackout games, we have not been able to view a single game after paying nearly $[redacted]. We attempted to cancel, but were told we couldn't. For two months, I've been charged over $[redacted] each time without receiving the service promised. Although the third payment is due, we have received no games. It's frustrating and unacceptable. I've contacted the office to resolve this issue, but the representatives refuse to assist, claiming we're stuck with the service once purchased. This is unfair as I haven't benefitted from it at all. I have halted payments until this is resolved promptly.

I am disappointed that my service was canceled without a manager reaching out to me as requested. I have been without full TV service for quite some time, possibly longer than since October. Despite a technician's visit, the issue was not resolved, leaving me without service for about two months while still paying the full price. Although I received a recent credit for overcharging, due to ongoing service problems for about a year, I feel entitled to a 50% credit for last year's payment. I believe I should not have to pay for a service fee when troubleshooting is needed, and the service has not been provided. I have spent numerous hours on the phone without a resolution. I hope to settle this matter amicably without resorting to legal action, and I request a manager's prompt attention to find a satisfactory solution. Sincerely, Brett and Stephanie Wright

I have been a loyal DISH customer, Lawrence Brotman, MD, for over a decade. Recently, two Dish service technicians replaced my faulty cable box with a Hopper. Shortly after they left, I received a suspicious email claiming I had signed a 24-month contract to keep the Hopper, which conflicts with what the tech support told me on 1/23/[redacted]. I did not physically sign any contract, and the signature on the email is forged. I am reaching out to corporate management to confirm that no valid contract was signed by me and that there is no 24-month requirement. Please contact me to address this issue. Thank you, Lawrence Brotman, MD. Address: [redacted] Crooked Stick Dr., Fort Worth, TX, [redacted]. Phone: [redacted].

Hello, we have been loyal Dish Network subscribers for over 20 years across multiple addresses. We recently considered canceling our service due to decreased TV usage but decided to stay because Dish continues to offer FOX News, Newsmax, and Real America's Voice. We appreciate Dish's stance against mainstream censorship by carrying these networks. We urge Dish to also add One America News Network (OANN) to support conservative viewers against censorship efforts. Our decision to stay with Dish hinges on your willingness to represent our values. We prefer conservative programming that aligns with our beliefs and want more Christian content. Supporting companies like Dish that stand against bias and discrimination is essential to us. By catering to the majority of center and right-of-center consumers, Dish could benefit financially. We hope Dish's board considers our request to represent conservatives and our values to secure a loyal customer base. Thank you for your attention to this matter. Please reply to the provided email address. - R.W. & T.M.-W. Grabill, IN [redacted]

On 12/11/[redacted], I closed my DISH TV account when I relocated to my current address, where DISH TV service is provided by the cabin owner. However, I received a recent statement on 01/13/[redacted] claiming I owe $[redacted].19, $[redacted].12 for a prior bill and $[redacted].07 for "New TV charges." According to DISH, my account is past due, and my service is temporarily interrupted. Upon closing my account in [redacted], I settled all outstanding payments and was informed not to return the outdated black box, which DISH never retrieved. The cabin owner's attempt to assist was denied due to her name not being on the account. Despite my repeated attempts for resolution, it was mentioned that DISH TV is highly rated by JD Power. My request remains the same: for JD Power to directly reach out to me. Apart from these unexpected "Amount Due" notices, there has been no further communication from DISH TV or JD Power.

I have faced challenges reaching out due to the slow response times. When residing at [redacted] Oakwood Vista Cove, we had a Dish service with a 2-year commitment, pausing it while traveling and eventually moving to [redacted] S [redacted] E, where we switched to Xfinity in a bundle package. Despite attempting to cancel Dish and agreeing to fulfill the contract, the service continued past the agreed period, deducting over $[redacted] monthly since November [redacted]. After discontinuing my American Express account, a collection agency seeks $[redacted]. I consider legal advice to reclaim the funds and request an audit. L & K Sheppard [redacted] S [redacted] E Sandy, Utah [redacted]

Two years ago, Dish Network made false claims during the sale, saying they offered all the stations Directv did, including Fox Sport South for my Atlanta Braves games and Gamecock Football. When the baseball season started, I found out Fox Sport South was missing due to a dispute, causing me to miss two Braves seasons. I'm frustrated with the $[redacted] monthly bill, high fees, and poor service. Despite being seniors, they didn't honor special pricing as promised. My wife's surgery led to complications and hospital bills, making it hard to afford Dish. Trying to cancel early, they demanded a $20 fee per month, affecting my credit. Dish's lack of compassion disappoints me, and their false advertising is misleading. I'm upset about potential bad credit for breaking a contract when they failed to fulfill their promises. I hope to resolve this situation and end my relationship with Dish Network. Gary T. Wright

After a recent service upgrade, we received a new remote to use with the upgraded DVR recorder. Unfortunately, my brother had a stroke and is unable to operate the new remote. I have contacted Dish Network multiple times to request a technician swap the new DVR recorder with an older model [redacted] or [redacted] "box" that uses the remote my brother is familiar with pre-stroke. Despite explaining the situation, I was informed by every representative that the equipment cannot be swapped back due to the recent upgrade. TV is now crucial for my brother, and without it, he will have limited entertainment. One representative mentioned a supervisor would reach out, but I have not received any follow-up from Dish Network. Can someone from Dish Network Corporate Headquarters assist in resolving this matter promptly? Warm regards, S.Q.

Hello, I have noticed the increase in inflation affecting my Social Security check with rising basic expenses like electricity, natural gas, and groceries. With my budget stretched thin, I will make a payment towards my bill on March 3, [redacted]. I kindly request no further calls until then, as I will not have funds available until that date. Please make a note of this in my account. The service address is [redacted] Hwy [redacted], Gonzales, LA [redacted]. Thank you, Debbie Lejeune