Credit One Bank Customer Service Issues

Hello, I recently spoke with a representative from Credit One regarding my difficulty in reaching them due to Covid-19. I explained that I wanted to make a payment but also requested for my late fee to be waived due to the challenges in getting through. The representative was able to process my payment but advised me to contact customer service online for the late fee waiver as she could not override the fee herself.

Hello, my name is Jerryka. I've been receiving emails from Credit One Bank about paying off my account, but when I call customer service, the representatives cannot assist me. They claim they don't have any record of the emails I received. After being put on hold, they either hang up or don't answer. I simply want to settle my account with them and be finished. Their fees are excessive, and I just want them to provide me with a payoff amount. Unfortunately, they have already reported my account to collections.

I have a Credit One Bank card. I made a payment in early April and Customer Service confirmed I have no balance due. Since making the payment, I cannot use my card. I am unable to speak to anyone when I call. Is there a hold on my account? I am unsure why there might be a hold. My name is Ralph E. Green, residing at [redacted] 53rd Ave East lot f-9, Bradenton, FL 34[redacted]. My phone number is [redacted].

I've been struggling to reach Credit One on the phone, and it's been extremely difficult. I received my card in the mail on Monday, used it once, and then it was locked for fraud. After finally getting through to Credit One, they unlocked it. I used it again on Tuesday, only for them to lock it once more. It took a while to find the right number to contact, and when I did, they said I needed to call back in 24-48 hours to speak to an account specialist. I've only been able to use my card twice, and it has been locked since Tuesday. This situation is frustrating, especially as I anticipate paying the bill soon.

I tried to make a payment to a merchant over the phone using my Credit One credit card. However, the merchant mentioned that the payment was declined due to a 'Do Not Honor' response from the credit card system. My card has been active for months with no issues, and the outstanding balance was recently cleared. Despite this, I couldn't reach Credit One Customer Service for assistance as they aren't taking calls due to the pandemic. It's frustrating because I need to pay this bill to avoid a late fee, and this is my only payment method. I'm not sure how to resolve this issue with the card company being unavailable.

Hello, I have made several attempts to reach out to your company before my bill's due date, both by phone and online, but I have not received any response. Today, when I finally spoke to a representative, I was disconnected as soon as I mentioned my issue. I have tried to pay online on your website, but I encountered technical difficulties preventing me from creating an account. Despite sending a late payment along with a letter explaining my Covid-19-related situation, I still received a late fee on my most recent statement, even though the payment was received. I followed your company's suggestions to pay on time after losing my job due to Covid-19, but I have faced continuous issues with calls and online interactions. I am extremely dissatisfied and frustrated with this situation and expect a resolution. Thank you, Tracy T.

I am a Credit One cardholder, and recently encountered issues with my card being blocked. Despite repeated attempts to contact customer service, I have been unable to resolve the matter due to long wait times and office closures related to the coronavirus. I urgently need my card to be unlocked as I use it frequently and repay my charges promptly. I kindly request for the temporary hold on my card to be lifted. Please assist me at your earliest convenience. Thank you. Kenneth A Gendron Card Number: [redacted] Expiration Date: 02/23 Email: [redacted] Phone: [redacted]

I am having trouble with the system. I requested assistance in reaching a Credit One representative through this service, but I have not been contacted by either party. I am always near my phone, so I am unsure how I missed your call. I specifically asked to transfer a call from Credit One to make an immediate payment over the phone. The online account access consistently shows an "invalid username and/or password" message, preventing me from making timely payments. Due to this issue, I have incurred late fees, and I suspect my balance is higher because of these additional charges. Despite Credit One's requests to increase my spending limit, I decline. I have tried to seek technical support from Credit One without success. The difficulty I face in handling payments with Credit One is frustrating, making me question my decision to open an account with them. I urgently need to discuss my current balance, penalty charges, minimum payment, and due date with Credit One. I appreciate your attention to this matter and await a prompt response.

I have been promised that a Supervisor would reach out to us, but it has been nearly a month and we are yet to receive any callback. I have contacted customer service twice regarding my wife's locked account. We confirmed the information with "Eddy" on 03/17/20, who mentioned a Supervisor would contact her. Despite their claims of attempting to call and leaving a voicemail, we received no such messages, as evidenced by our call records. We are concerned about this lack of communication. If we do not hear from your company by 1:00 p.m. EST today, I will be forced to involve the authorities and my lawyer. You can reach us at [redacted] or [redacted]. Michael K. Deborah B.

I received a pre-qualified offer from Credit One, thinking it was related to my company's corporate credit card. Filled out the information online only to realize my mistake when a Credit One Platinum card arrived. Despite numerous attempts, I couldn't reach a live customer service representative at 1 [redacted]. The website mentioned account closure if not activated within 14 days, yet I received a statement for a $75 annual fee due by 05/2/[redacted]. I haven't activated the card or used any services, making the fee unnecessary. The stress of this situation is mounting, and I am eager to cancel the account.

I ordered soap boxes from Easy Deal on DHgate on February 25th, paying $[redacted].00 with my Credit One credit card. On receipt, I discovered they had sent me jewelry boxes instead of the soap boxes I ordered, and the sizes were wrong. After returning the package, they refused to refund me, claiming I made the mistake. Despite my attempts to communicate, they are uncooperative. DHgate does not provide a dispute or refund request option, so I am unable to file a claim. I'm seeking assistance in resolving this issue. Reference#[redacted]E80WZ6Z6Y8. - C. C.

I am worried about a recent discovery impacting my credit score. Despite maintaining a good payment history for the past ten years, I overlooked a card for four months in [redacted]. This oversight happened when I received a new work laptop and failed to add the account to my bookmarks. I am willing to pay the full outstanding balance with the condition that the late payment marks are erased. I am eager to speak with a credit specialist promptly. Additionally, I am interested in discussing a potential negotiation for a lower APR as the current rate deters me from using the card. Please confirm receipt of this message.

I am disputing several unauthorized charges from Apple on my account. Despite only seeing one $4.99 charge reversed, Apple mentioned over $[redacted] worth of fraudulent charges. I am not an iPhone user but a Samsung user. I need assistance removing these charges and the accrued interest promptly. I have tried contacting Credit One numerous times without success, resulting in frustration with the lack of customer service. It is essential to speak with someone to address this fraud concern effectively.

I am frustrated by being charged a $30 late fee when I consistently pay my bills a month early. Despite contacting customer service numerous times, they have been unable to explain or resolve this issue. As a single mother with a single income who pays all bills in advance due to receiving monthly pay, it is disheartening to be penalized for my responsible actions. I am exhausted by the recurring $30 charge, causing my card balance to remain stagnant. If this continues, I may have to cancel my card. Regards, Joy M. Davis. (Last four digits of my card: [redacted].)

I recently activated my new AMEX card. Today, I attempted to use it for a food pick-up order and received an error message stating my CVV code was incorrect. Despite verifying all the numbers were entered correctly, I was still denied. The customer service line, which claims to be "available 24/7 LIVE HUMAN BEING," was unreachable. Additionally, the recorded message listing the service hours did not specify the time zone, causing confusion.

I received a notice from Credit One Bank stating they would send all account info to an address I didn't change. My address is 40 F Roxbury Court, Princeton NJ [redacted]. Someone changed my security answers, including my birthplace and my mother's birthplace (both Philadelphia, PA). Customer service couldn't help after an hour on the phone. I suspect fraud and want my card canceled and reissued to me at my original address. I tried to fax documents, but it seems outdated. They want me to wait 10-20 days to resolve it without putting a hold on the account. I need the card on hold until resolved to prevent unauthorized charges.

I received my credit card in the mail with Melissa Cazares as the authorized user. The card worked at the gas station outside the terminal but got declined inside. Later, it worked for food but was declined again at a different gas station for cigarettes. After contacting customer service multiple times, they said the hold was removed. However, the card continued to get declined. I was advised not to use it for 48 hours to lift the hold. This situation is frustrating, especially since I got the card to help my family with Covid-19-related expenses. Melissa is also affected. We hope for a resolution soon to use the cards for necessary purchases. Also, it was uncomfortable that representatives misidentified my gender due to my voice condition. I expect better training for future assistance with credit card issues. Thank you for your help. Sincerely, Jesus Cazares

To whom it may concern, my name is Mary S. I have a dispute with a company regarding an order I placed for 4 wigs. The wigs arrived a month and a half later, and they were of poor quality and not what I ordered. I was informed that I could dispute the charge on my credit card or file a merchandise claim. I would like clarification on this process. The company contacted me about a refund, but I suspect they are a scam as they are based overseas. I tried calling them, but the numbers provided seem to be fake since I couldn't reach anyone. Their refund policy is complex, and they mentioned that failing to provide all requested information may result in no refund. Please reply to this email or provide me with a contact person. Thank you.

I opened an account one month ago. However, due to confusion with payments, my account was promptly closed, and I no longer have access to online banking. After sending money to my account to fulfill a payment shown, more payments were suddenly required without explanation, even though I hadn't used the banking card for transactions. Before I could seek clarification from customer support, my account was abruptly canceled with minimal explanation. I am unsure of the remaining balance I need to settle. With limited availability during the day, I prefer to avoid long phone wait times and am attempting to contact the bank through this form.

August 8, [redacted] Credit One Bank PO Box [redacted] Las Vegas, Nevada [redacted] - [redacted] Re:xxxx xxxx xxxx [redacted] xxxx xxxx xxxx [redacted] I am disputing Credit One Bank's claim regarding non-payments on my Credit One Bank credit card. Additionally, I have not received or activated replacement card(s) as stated by Credit One Bank. In our conversation on August 8, [redacted], at 9:50 am EST, I provided my bank account and routing numbers. I am contesting unauthorized charges on my account and requesting a detailed list of transactions from May [redacted] to August [redacted]. I am also seeking verification of any payments made to subscriptions and requesting them to be halted until this matter is resolved. To further clarify, my account number is [redacted] and routing number is 2[redacted]. For any inquiries, please contact me via email at [redacted] Thank you.