Credit One Bank Customer Service Issues

My mother, Pamela H. from Denton, TX, received her card in the mail last night. She activated it and used it at a store today. When she called Las Vegas customer service for her PIN, they requested copies of her Texas driver's license. She doesn't have a printer, so I took pictures of it. I am Mark H., her son, and I'm wondering where I can send the pictures. You can reach me at [redacted] or on my cell at [redacted]. We've been affected by an ice storm and would appreciate a quick response. Thank you.

I contacted to make a payment on my account using a new credit union checking card. The payment was declined because I couldn't provide the old card number previously used to make payments since it has been replaced. The representative explained they couldn't update the new card information without the old card number. I attempted to pay my bill as usual today, but my new card was not accepted. I prefer not to use any apps for payment. Please let me know when you are ready to accept my new card for the payment, as I am unable to proceed until then.

Hello, I'm Sharon Rowan and I am 74 years old, relying on social security. I recently obtained your card but had never made any charges. When I attempted to make a payment over the phone, I was told my phone number was incorrect and my payment couldn't be processed. Consequently, my credit is now suffering due to the missed payment. Despite requesting for my card to be canceled during my initial call, it was never deactivated. I have contacted customer service at least two times to request the cancellation but to no avail. This situation is negatively impacting my credit, and I urgently need assistance to rectify this issue before it escalates further. Sharon R.

I filed a dispute with Credit One on 12-12-21 for an unauthorized charge of $[redacted].98. I also sent a certified letter on 1-27-22. Initially, I contacted the company "Promote" listed on my statement. I spoke to someone with limited English proficiency who claimed it was too late to correct the charge. I remain unaware of this charge's nature or who Promote is. Following this, I contacted Credit One to dispute the charge, resulting in the issuance of a new card and a security adjustment for $[redacted].98. However, on 1-21-22, the charge reappeared on my account. Despite receiving a letter from Credit One stating the transaction was authorized based on enclosed documents (which were not included), further inquiries were unhelpful. I did not approve the $[redacted].98 charge, nor did I receive any items from Promote. The only online purchases I made were vitamins for $6.96 and $6.94 on 12-9-21, which I received. The $[redacted].98 charge exceeding my credit limit affected my credit score negatively, undoing my hard work to improve it. I strongly believe the $[redacted].98 charge needs to be removed from my bill and the over-limit report to the credit bureau rectified.

I have attempted to make a payment twice now, and each time I received a confirmation number. Despite being informed that the payment would be processed immediately during the second attempt, it has not gone through. I specifically requested for it to be processed on the 21st to avoid any issues due to my old card being deactivated. However, the payment was delayed by 5 days, resulting in confusion. I received messages indicating the payment was completed, only to be told afterward that it wasn't processed. Repeating the process by providing my information again led to the same outcome. The situation is frustrating, and I am tired of continuously sharing my bank details, receiving confirmation numbers, and then being told the payment wasn't successful. The frequent calls implying fault on my end are adding to my frustration despite my efforts to make the payments twice.

I recently had a frustrating experience with this company. Throughout my interactions, I had to speak with about 12 different people who seemed unaware of what was happening. Despite being assured my account was active, it turned out not to be. I was passed around from one person to another without any resolution. When I inquired about the transaction limit, no one could provide me with a clear answer. It is disappointing to encounter staff who lack knowledge and cannot assist customers in need. I am dissatisfied with the service provided by Credit One Bank and feel the treatment of customers is unfair. When facing challenges like a malfunctioning card, it is crucial to have competent support, which was lacking in this situation.

I am frustrated because they refuse to unlock my card, making me consider canceling my contract. They falsely claimed they would assist me, but instead, they hindered my ability to use the card. I am tired of dealing with incompetent customer service representatives who keep me on hold and fail to provide the assistance they promised. It's disappointing when companies neglect the needs of their customers and provide false information.

March 1, [redacted] Credit One Bank To whom it may concern, I, R. Steakley, am reaching out to Credit One Bank regarding my account. Due to my disability preventing me from working and the economic challenges under the current administration, I am struggling financially on a fixed income. Despite my account being in good standing, it was unexpectedly placed in collections, impacting my credit score. I have sought legal advice to understand my options better. I kindly request compassion, understanding, and professional communication going forward. Please restrict communication to written letters only and refrain from contacting me via phone or email. I will provide updates on payment either directly or through my legal representative. Thank you for your attention to this matter.

I would like to cancel my two Credit One credit cards today as I have been dissatisfied with the fees charged for expedited payments. The last four digits of my two credit cards are [redacted] and [redacted]. Please send confirmation of the cancellation to the email provided below. Thank you for your assistance in closing my accounts. - Patti B. Last 4 of SS [redacted]. DOB 09/28/[redacted]. I have no grievances with Credit One, and I am ready to have my two accounts closed.

My registered cell phone is no longer working, and I have a new phone with a different number. I am unsure about updating my information with the new number because I am hoping to retrieve my old phone number. Consequently, I am unable to be recognized by Credit One and cannot log in. I have attempted to reset my password as per the system's suggestion, but I have had no success. 1. I am seeking assistance to resolve this issue and be able to log in successfully. 2. It is essential for me to have access to customer service to address any problems that may arise. 3. I would appreciate customer service reaching out to me. I require further clarification regarding payment options. For inquiries, please contact Mark MacLean at 1-[redacted].

I am feeling quite upset right now. I have two credit card accounts with Credit One Bank. My wife and I made payments to both accounts simultaneously from her bank. The payments posted at the same time, and the money was deducted from her account right away. I used one card without any issues until I tried to rent a car. Picking up the rental, my card was declined. After speaking with three different customer service representatives and a supervisor, I discovered that my card was locked due to a fraud alert triggered by using my wife's bank account for the payments. Even though we have used her bank account to pay my cards before, they require proof that it's her account and a letter from her authorizing the payments. Despite us explaining this on the phone, they insisted on bank statements and a certified letter, which would take up to 10 days to resolve. Frustrated by their process, I decided to cancel both cards, even though they were paid in full. It's disappointing that they took the payments but still locked the cards citing fraud concerns. I'm done with Credit One Bank and caution others to think before applying with them. Apologies for any grammar errors, I am just really upset.

I recently applied for and was approved for a credit card. I received emails instructing me to activate the card, even though I hadn't received it yet. Later, I got another email saying the card was activated, which I didn't do. When I tried to set up an account using the mobile app, I was directed to contact support. I need help setting up my account and understanding how the card got activated. I am concerned if the company did it automatically or if someone else fraudulently activated it. I also request a replacement card to be sent to my friend, Charles M., at the address: "in care of" Joshua C., [redacted] Valencia Street #10, San Francisco, CA [redacted]. Thank you, I look forward to your prompt response.

I need assistance regarding a loan my husband and I were applying for to reduce our credit card debt. The process seems to have been completed without our final approval, leading to the bank attempting to close our existing accounts. I have been struggling to speak with a live representative at Credit One to rectify this issue as I do not want my account closed. I am requesting that Credit One disregard the closure request made by Heartland Credit Union, as I did not authorize or desire my card to be closed.

My name is Nikita B. My credit card was canceled due to multiple returned payments. I made two payments totaling $[redacted] within 3-4 days, but used the wrong bank, Cornerstone Financial Credit Union. I intended to use my Regions bank account, which is also saved on the app. Unfortunately, I didn't select the correct payment method, resulting in my account closure. Although my payment isn't due until tomorrow, I'd like to rectify this honest mistake and continue payments. Please contact me at [redacted] to discuss reinstating my account. Thank you.

I am reaching out regarding the payment issue I experienced. The bank had sent me a new card causing the scheduled payment to Credit One to be disrupted. Following this, I received the new card details from my sister; however, there was an error in the bank number and routing number. I am a responsible customer who consistently pays bills on time, and I assure you this technical error will not recur. I have resolved the outstanding balance. I kindly request the reinstatement of my card as I value being a part of your company and appreciate your excellent service. I have provided the necessary documents from my sister, who manages payments on my Bank of America account. Thank you for your attention to this matter. If more information is needed, please do not hesitate to ask.

Dear Credit One Bank, I have been receiving bills for over $2,[redacted] despite making multiple payments. Previously, I received calls about the bill, but now only bills are being sent. I believe I should have a credit balance of at least $[redacted] on the card. I also earned credit that hasn't been reflected. Can you please issue me a new card with the $[redacted] credit or provide a different credit card with a pin number? Please send it to Leonard Penrice at PO Box 70, Hempstead, Texas [redacted]. I sense there might be an issue with payments or credit usage. Some suggest there's a problem with a "flo" that needs to be addressed. I hope to resolve these issues as the card is essential for building credit. Thank you for your attention to this matter.

Dear CreditOne Bank, I am writing regarding my accounts that were recently closed due to three returned payments on cards ending in [redacted] and [redacted], with the last incident occurring on 4/8/[redacted]. Despite my efforts to pay my bills on time, I realized a misunderstanding regarding payment processing times after speaking with customer service. Typically, I receive email notifications from CreditOne Bank confirming payment submission and processing, leading me to believe the funds were deducted from my bank immediately. This misunderstanding has caused the recent payment issues. I fully intend to fulfill my obligations and maintain a zero balance on my card. As I am working diligently to rebuild my financial standing, particularly in light of the current challenging circumstances, restoring my accounts would greatly aid in my efforts. I am focused on improving my credit for future endeavors, such as purchasing a home for my daughter and me. I understand the impact of this situation on my credit profile and sincerely request CreditOne Bank's assistance in reconsidering the closure of my accounts as a gesture of goodwill. Thank you for your attention to this matter. Sincerely, [Initials]

I contacted your call center regarding unauthorized charges on my credit card on 4/21. I had previously dealt with this company for a free sample, only paying for shipping, costing $6.95. I did not authorize any further purchases or agree to monthly charges. I also received a suspicious text supposedly from "Credit One" about a $[redacted].00 Target purchase. Upon reviewing my account, I found a $39.95 charge and 2 declined charges on 5/4, which I did not make. I promptly reported this to your company and my card is now temporarily on hold. I am unsure how to proceed as I already made a payment for the 4/21 charges. I am concerned about recurring charges and do not recognize the 5/4 charges. Despite attempting to contact the listed numbers for these companies, I have been unsuccessful. Thank you for addressing this issue promptly. Betsy R. Credit card ending in [redacted] Social ending in [redacted]

My name is Jose C., with the last four digits of my social security number being [redacted]. I recently received my new Credit One Platinum Card, with the card number being 4[redacted] 2[redacted]. Unfortunately, the phone and email I used to activate the account were linked to a stolen phone that I have since canceled. I tried to update the email to my girlfriend's account but made an error, so I never received the activation email for the card. I now have a new personal email ([redacted]) and a new permanent phone number ([redacted]) that I would like to update on my account as soon as possible. I also request that all communication methods be updated to prevent unauthorized access. I have all necessary documents for verification if needed. Thank you for your assistance.

This bill is consistently problematic for me when trying to pay. Despite having the correct login information, they often don't recognize my phone. Even after inputting the verification code correctly, they suspend my account claiming it was wrong, which is not the case. When I finally get through to make a payment over the phone, they want to charge me. It's frustrating when I diligently input all the information correctly only to be suspended from making an online payment. They insist on my husband confirming payment authorization, even though he has done so multiple times already. I handle the payments every month, not him. This hassle only occurs with this particular bill from Credit One. It's becoming unbearable. I demand these issues be resolved promptly. If not, I may consider not paying at all. It's infuriating to waste my precious time off work trying to settle this matter. The situation is truly exasperating.