Credit Karma Customer Service Issues

My credit card account is not current. I'm unsure why my credit score dropped by 50 points, going from [redacted] to [redacted] in the last 6-8 months. Your ledger is out of date regarding my credit cards. I'm not familiar with fully utilizing your site; my wife set it up before she fell ill with cancer. I'm not tech-savvy but recently learned about browsers. My wife handled these matters; I managed the finances and assisted in improving her credit score. I need to discuss this with you, even if there are costs involved. I prefer speaking with a person. Thank you, and have a blessed holiday.

Hello, I am Brian T. and I recently opened a savings account with Credit Karma. I am unable to access my account since my phone number has changed. I kindly request to update my phone number from [redacted] to my new number [redacted]. Additionally, I would appreciate instructions on how to access my account. Thank you.

I am having trouble setting up my Credit Karma account due to an initial mistake with the email address. I initially used "[redacted]" but then tried again with the correct email "[redacted]". However, when trying to log in, it says I already have an account with the incorrect email. When I try to reset my password, it goes to the wrong email, hindering me from accessing my account. The email "bennett.anthony@gmail" does not exist, and I would like to use "[redacted]" for my account. Please consider deleting the incorrect account "bennett.anthony@gmail" to resolve this issue. I would appreciate any assistance with this matter. Thank you.

Hello, I'm Victor Skinner. I've noticed a drop in my credit score even though I have always been punctual with my payments, often paying more than the minimum amount. This is concerning as I am in the process of purchasing a house and need to understand why this drop has occurred. All my credit cards are up to date and not behind on payments. Both my bank and I are puzzled by this sudden change and would appreciate a prompt explanation. Please contact me at [redacted]. Thank you.

Several years ago, my aunt created a Credit Karma account for me using the email address [redacted] to help with my taxes. Unfortunately, she forgot the password and no longer has access to that email account for a reset. I am Tristan Cornell, born on June 15, [redacted], and I am now attempting to access Credit Karma to improve my credit score. I have tried creating a new account, but encountered issues. I would appreciate any guidance on how to reset the existing account or any necessary steps to address this situation.

I have experienced fraudulent activity on my credit report and was instructed by my bank to check my credit history. I attempted to create an account on Credit Karma, but it indicates that I already have an existing account. Despite being 62 years old, I have never signed up with Credit Karma before. The email linked to the account is unfamiliar to me, leading me to believe that the individual misusing my information registered the account. I am eager to access my account and seek clarification via email or phone regarding the unauthorized account linked to my name.

I have an active account with Credit Karma under the name "Megam Bull" with the email "[redacted]" created in [redacted] or [redacted]. My first name is Megan. Although I can access the email linked to the account, I can't receive new emails due to low iCloud storage. How can I regain access to my Credit Karma account in this situation?

I am having trouble accessing my account because I can no longer access the email I used to create it. I have attempted to update my account information but cannot recall my old password. The email I currently use is [redacted] Do you have a phone number that I can contact for assistance with updating this information? I have already spent a significant amount of time trying to make the changes on your website but have been unsuccessful.

Hello, Good afternoon, I am currently attempting to create an account with your company. I have already entered my email address and received the confirmation email to finalize setting up the account. However, when inputting my personal information, I am repeatedly encountering a message stating that the information is invalid or does not match the bureau records. I am eager to resolve this issue promptly and proceed with the account setup process.

I obtained an order of protection against my ex-girlfriend who has violated it and committed credit card fraud against me. She used my personal information to open a PayPal account without my consent, leaving me with a $20 debt that she never repaid. Worried about her imminent release from prison in January, I fear she may try to further harm my credit. Despite my efforts, PayPal has not been helpful in resolving this issue. Currently, I hold two credit cards (American Express and Visa) and have no intention of opening new accounts. My credit history is important as I plan to buy a home and property in [redacted]. Any advice on how to proceed would be greatly appreciated. Thank you, Skye R.

I have noticed an outstanding collection account on my Equifax credit report. The bill was settled in full on October 28th, [redacted]. Harris and Harris, the collection agency, assured me it would be removed by November 28th, [redacted]. However, it remains on my report two months later. St. Francis Hospital and Harris and Harris claim they have taken all necessary steps and I am left to resolve it. I am eager to improve my credit but this negative mark is hindering my efforts. Any assistance would be greatly appreciated.

I am currently facing an issue regarding a disputed bill from an old account with AT&T. The amount charged seems incorrect, and the impact on the account is significant. I have attempted to address this by filling out a dispute form under the account, but I encountered confusion with another almost paid-off account last week when trying to resolve this through Credit Karma. I plan to contact the billing office during their business hours on Monday to rectify this discrepancy. If there is any other recommended course of action, kindly advise. Thank you.

I recently received an email from KC regarding my account's potential data breach. However, when I click on the link provided to review the information, I encounter an error message stating that access to my Credit Karma account is currently unavailable. I am unsure how to proceed to resolve this issue and gain access to my account. Any help would be greatly appreciated.

I am experiencing major difficulties with your company. I am unable to log in or change my password, and the website has been unreachable for the past three days. I am frustrated with trying to resolve these issues through email and want to be contacted by phone to address this situation promptly. Please utilize the contact information on file to reach out to me. I am eager to have this matter resolved as soon as possible.

I am dealing with a frustrating situation regarding a collection item on my credit report. Despite being settled by insurance, it continues to reappear and be resold. I am currently addressing another item on my record. I contacted the hospital that originally charged me four years ago, but they have no record. They referred me to their collection agency, who also have no record of the payment. I am at a loss on how to proceed as it is impacting my ability to secure a loan.

I've been experiencing significant issues trying to log into your website. Every time I attempt to login, I am directed to update my password. Despite changing my password, I am still unable to access my account due to site errors. This has been ongoing for three days now, and even after reaching out to customer support, the problem persists. I received an email requesting a response, but when I tried to click on the link provided, it did not work. I feel incredibly frustrated with the lack of assistance and communication from your company. It seems as though there is a disconnect between your services and the customers who rely on them.

I've noticed that my credit score dropped by 30 points because it was reported that my first national credit card account was closed, but it was actually just due to a lost card and I had it replaced. Despite getting a new card with a different number, the account was never formally closed. Another issue arose in October when my car loan payment increased by over $[redacted], causing my credit score to drop by 27 points. The loan increase was due to a hospital stay, during which I had made arrangements with Exeter Finance. Upon contacting Equifax, it was confirmed that my first national account was not closed, just reported as a lost card. I am unsure where this misinformation originated from.

1. I settled a collection a few weeks ago, but it still appears on Credit Karma, affecting my credit score. It dropped from [redacted] to [redacted]. 2. I have been making extra payments to my mortgage company. Initially, it showed over 5K, but now it displays almost 7K. I kindly request your assistance in resolving these discrepancies. Thank you for your prompt attention to these concerns.

Hello, my name is Sebastin F., and I was born on October 20, [redacted]. My current address is 24 Tsienneto Rd, Derry, NH, and my previous addresses include 14 Oak St and [redacted] Chester Rd in Derry, NH. It has been 8 years since I last used the address at 24 Tsienneto Rd. Unfortunately, I am facing issues logging into my account despite trying various methods like changing my email, password, and reaching out to support with no success. I value using Credit Karma and would greatly appreciate assistance in resolving this matter so I can continue using the service. If needed, I can provide further verification and I am willing to start over if necessary. Please contact me at [redacted] for any additional help. Thank you for your attention, Sebastin F.

Good Afternoon, I am a Registered Body with the Disclosure & Barring Service and recently submitted a Disclosure Application on behalf of someone who has been recruited to work with Credit Karma as a Member Adviser with access to an individual's personal details, including name, age, address history, credit history, bank account, and financial records. An enhanced Disclosure was requested due to the nature of the role, as Credit Karma required that level of disclosure before employing the individual. However, the DBS is questioning this requirement stating it is not for regulated activity. The police force involved does not agree that an enhanced disclosure is necessary. Please could someone from HR at Credit Karma respond today with the justification for the enhanced disclosure as the applicant is scheduled to start on Monday. Thank you, Christopher Elliot-Newman First Standard Group Limited