Costco Travel Customer Service Issues

I used Costco Travel to book a car rental and hotel stay in Utah. The rental car was not available as expected, so I had to delay my trip and rent from Hertz the next day. I've contacted Costco Travel for a refund for the rental issue. During my stay at Home2 Suites in Layton, Utah, maintenance entered my room and placed an air filter while I was out, which was unsettling. The room wasn't clean, and I faced internet problems affecting my work. I extended my stay, incurring costs. The hotel only provided a $25 internet discount. I feel my privacy was violated without justification, and no appropriate compensation was offered. I am disappointed with this experience and seek reimbursement. My full name is Sherri H., and my location is [redacted] Tepusquet Road, Santa Maria, California [redacted].

I booked a trip with Costco Canada last November and was promised a $[redacted] Costco gift card. However, I haven't received it yet. When I inquired, I was asked to contact Randy at [redacted], member service, to arrange pick up at a Costco location. I'm concerned this might be a scam as the letter looks suspicious. I've always received cards by mail before. Could you confirm this policy and assure me it's safe to call RANDY? I appreciate speaking with someone regarding this matter. Thank you. You can reach me at [redacted] or my husband at [redacted].

I rented a car through Costco and picked it up at PBI on January 5. I was assured of automatic renewals every 30 days, which worked in February but not in March. Despite being told I could keep the car until March 15, I received emails saying otherwise and was unsuccessful in extending the rental. After being directed to customer service, the situation remains unresolved, with the PBI office demanding the car's return. As I am currently overseas for work, arranging its return is challenging. I have documentation proving the rental agreement's validity. I find Budget's handling of this matter unacceptable and will not rent from them again. I expect Costco to intervene and ensure Budget upholds the signed agreement, allowing me to retain the car as agreed.

I wanted to share my experience with the pick-up service at Barcelona airport for travelers returning to the US. The three-hour prior pick-up timeframe is not suitable due to Covid testing requirements. As a result, we will need to arrange our own transportation. We hope that Costco will understand this dilemma and not penalize us for not utilizing the provided service. We trust in Costco's excellent reputation to assist us during this challenging time. Thank you for your understanding. Best regards, Carol S.

Hello, I am reaching out for assistance regarding a booking issue with Costco Travel and American Airlines. Our original plan included an American Airlines flight from LAX to ORD on 6/18 and a stay at Embassy Suites LAX South on 6/17. Unfortunately, our flight from Puerto Vallarta to LAX on 6/17 got canceled, leaving us stranded in Puerto Vallarta. We had to make alternate arrangements and booked a new flight home with Southwest for 6/18. We are seeking advice on whether we can receive a credit for the missed flights on 6/18. Our trip's confirmation number is C[redacted]27. We would greatly appreciate a credit to utilize in the future, considering we incurred an additional $[redacted] in costs for new flights and accommodation in Mexico due to circumstances beyond our control. The canceled flight was American Airlines [redacted] from PVR to LAX. Thank you for your attention and assistance. Sincerely, K. Pentecost.

I believe Costco Travel's filter function could be greatly enhanced by incorporating two features. Firstly, the option to filter by departure time exceeding one month would be beneficial. For example, I wish to explore cruising options within a four-month window in early [redacted] rather than restricting my search to individual months. Secondly, adding the ability to filter by accommodation type, such as a room with a balcony for cruising, on the overall search level would be convenient. Currently, this choice is limited to individual sailings. I feel the need to communicate these suggestions via email to Costco Travel to ensure they are accurately conveyed to the relevant IT department, as I have doubts about providing this feedback over the phone.

My family of 5 is planning to travel at the end of December to celebrate multiple special occasions. We booked through Costco but are concerned about our connecting flight from Montréal to Punta Cana. The original flight time changed, leaving us with only a 1-hour connection time. Despite efforts with both Costco and Air Canada, we haven't found a satisfactory resolution. We are exploring alternative flights to avoid this short layover or seeking assurances in case we miss our connection. Clarity on compensation for potential inconveniences, such as accommodation or missed resort days, is also needed. If someone could address these concerns via email, it would be greatly appreciated.

I recently traveled on a Disney cruise with confirmation number [redacted]4. I paid for a $[redacted].00 Shop Card, but I have not received it yet. I am a Costco member, and I am concerned about the delay. I was informed at the WPB warehouse that it was sent to my email on 11-25-[redacted], but I have not found it in my inbox. Can you please assist me in retrieving the Shop Card? Thank you for your help.

To Whom It May Concern, Earlier today, I spoke with one of your agents to request a change to our airline seats, and her name is D. I inquired twice if it was possible to move our seats forward, and she stated she could not accommodate the request. When I called a second time, another agent assisted us with the seat change. I am unsure why Miss D was unable to assist us initially. Perhaps it was too early for Miss D to start her shift, or there was a misunderstanding in our communication. Each time I have needed to make changes to our trip, it has taken at least two calls to finalize them. Our trip confirmation number is C[redacted]05. Sincerely, Hannah Nguyen

I booked a cruise with Costco Travel for the Oasis of the Sea on Jan 15, [redacted]. During the trip, I had to leave the ship for medical treatment in Honduras. I also purchased insurance through Costco. My booking number is [redacted]. After returning home, I filed a claim with AIG, but they are unable to locate the insurance provider's information. Can you please provide me with the name of the insurance company that provided coverage for my trip? Beatrice A.

I needed to make a payment for my vacation reservation by May 31, [redacted]. However, I was unable to do so as my new credit card, scheduled to arrive on May 25th, never came, and I couldn't activate it. I called the credit card company today, reported the lost card, got a replacement expedited, and am waiting for it to arrive. Please notify Costco Travel about my situation so they don't cancel my reservation or charge me a late fee out of my control. Once I receive the new card, I will promptly pay the balance. Unfortunately, I couldn't reach Costo Travel's customer service by phone as their system doesn't handle individual issues. I'm reconsidering my future vacation plans with them due to this experience. Thank you for your attention.

I require help with obtaining a refund for the ground excursion from our cruise. Despite my efforts, I have not managed to speak with a customer service representative. My spouse and I, both in our 70s, are not very skilled with computers. Unfortunately, we had to cut short our voyage because my husband contracted COVID-19 on the ship. As a consequence, we missed the complete ground excursion tour. The reservation number is C[redacted]83, and the Costco Card number is [redacted]20. This marked our inaugural cruise, and we felt secure making the reservation through Costco. However, we have yet to receive any details regarding the reimbursement.

My spouse and I have a rental car booked from June 22 to June 29 at Alamo in Denver. Unfortunately, my spouse had a medical issue and cannot travel by air. Therefore, we are rescheduling our trip to Denver for July 12 to July 20. We kindly request to transfer our existing reservation from June to the new dates in July due to medical reasons. Thank you, J.T. [redacted]

My Delta Airlines flight was canceled after being delayed three times. They re-rerouted me to a different destination without providing information on the connecting flight. I tried contacting Delta, but only got a Bot and endured a 5-hour hold. The next day, I reached out to Costco Travel, where I was on hold for 2.5 hours. Thanks to a number from Get Human, I contacted William at the cruise department in Washington. He transferred me to Tom, who is currently trying to assist me. It's frustrating that it took reaching a new bookings number to speak to a live person. I expressed my disappointment to Tom, explaining that Costco Travel seems more focused on sales than customer service. Hopefully, Tom can resolve this issue with the flight team. It's a clear downside of relying on Bots instead of real people.

Hello, We've been attempting to contact Costco Travel for the past couple of days without success. A guest named John Massie stayed at our hotel, DoubleTree by Hilton Toronto Downtown, booked through Costco Travel, from June 24 to June 28, [redacted]. However, the payment on the credit card provided has been declining. Despite sending multiple emails, we haven't received a response. If we do not receive a reply soon, we will unfortunately have to charge the guest directly. Kindly reach out to us via email at [redacted] or [redacted] to help us resolve this payment issue. Thank you.

I am interested in speaking with a Costco travel agent about a Caribbean cruise on March 23, [redacted], departing from Fort Lauderdale. The cruise is 9 to 10 nights long, and I am seeking information on cabin locations and amenities included in the cost, like drink packages, shore excursions, and more. I look forward to speaking with a customer service representative about Costco Travel. Thank you, Doug.