Convergence Networks Customer Service Issues

Good day! My name is Kahal Darkis Ali, a customer of Converge. I am experiencing connectivity issues where only 3 green lights instead of 4 are showing on the top. I kindly request for the service to be maintained in Silanganan Llano subdivision, Villa Reform Phase 1b6 Lot 11, Brgy [redacted], Llano, Caloocan City. I have been facing this problem for a week now, and my due date is approaching on January 20, [redacted]. Class resumes on January 4, [redacted], and meetings with my co-teachers, principal, and master teachers are ongoing, requiring constant communication. Your assistance in resolving this matter is greatly appreciated.