Condor Airlines Customer Service Issues

I recently booked a fully refundable ticket for my husband and myself within 24 hours. I spoke to an agent named Alex to cancel for a full refund within that same 24-hour window. He assured me the cancellation was processed, the refund for the entire ticket would be issued within 2 business weeks, and that I would receive a confirmation email within 20 minutes of our call. However, I haven't received the promised email yet. Despite several attempts, I have been unable to reach an agent as I was placed on hold for hours with no response. I am unable to find a customer service email address. Please send me the cancellation confirmation and the full refund as agreed promptly. My name is Ami Dudley, and my husband's name is David Dudley. Our flight numbers are DE2035 and DE2032. I provided all this information to the representative, and I am counting on a swift resolution.

Hello, I had a disappointing experience at Vancouver airport recently. The boarding staff prevented me from boarding my flight due to a minor mistake in my booking. I accidentally switched my first and last names during the booking process. Currently, my name is listed as Ali SBAA instead of SBAA Ali. I have a return flight booked for 07/09/[redacted] from Tunis Carthage to Kelowna, and I want to avoid any issues with it. I kindly request to change the booking name from Ali SBAA to SBAA Ali. Thank you.

Good evening, my name is Antonio Marinucci, and I am facing a significant issue. When I booked my flight to Holguin from November 15th to 29th, I mistakenly entered the wrong email address and missed receiving the confirmation. My correct email is [redacted], while the wrong one is [redacted] Kindly rectify this error and send me the confirmation. Thank you. - Antonino Marinucci +[redacted]36