Chase Paymentech Customer Service Issues

The chargeback department has been unreachable by phone, and their email responses lack the necessary information. Our company has fallen victim to a scammer who initiated 52 chargebacks during our collaboration. We diligently provided all required documentation and arguments. However, the response we received stated, "This CB cannot be represented because customer withdrew permission to charge this account. We have no representment rights." We are seeking clarification on the following: - When did our representment rights expire? (Include specific date or event) - What was the date and evidence of the customer revoking permission to charge this account? We were not informed of these developments. We have supplied you with documentation clearly demonstrating that the customer continued to receive services, such as cleaning jobs, until well before the chargeback requests. All disputed charges were within the terms of our agreement, as the services were rendered. If the customer was still utilizing our services as contracted, they are liable for payment. An oversight occurred in reviewing the evidence we submitted promptly, and the charges to our customer were legitimate. We await your prompt response.

I am requesting a review of the disputed charges due to the response received being inadequate. The response stated that permission was withdrawn to charge the account, yet the timeline of events surrounding this action was not provided. We were never informed of this withdrawal of permission. We have submitted documentation illustrating that services were provided to the customer up until before the chargebacks were initiated, and all charges were in line with our agreement. The customer allegedly did not follow proper cancellation procedures, but our service agreement mandates written cancellation from either party. We have not formally canceled the agreement nor received any cancellation notice from the client. The proof we provided was overlooked, and these charges are legitimate. I urge a thorough review of this matter to rectify the error.