Celebrity Cruises Customer Service Issues

We encountered a challenging situation during our attempt to board the ship. I disclosed the presence of an empty water bong, but without any marijuana, solely used for cigars. Upon inspecting my fiancée's bag, a minuscule amount of a white powdered substance, roughly 0.1 grams, was found. Initially suspected as drugs, the cruise staff involved the police. Subsequent testing confirmed it to be innocent powdered bayer aspirin for migraines. Unfortunately, by the time this misunderstanding was cleared up, the cruise had departed, ultimately leaving us stranded.

Dear Ms. Andrea Shey, My name is Mike Kolar, a loyal Celebrity cruiser with recent and upcoming voyages. I am disappointed to share that my Singapore-Tokyo cruise for April [redacted] was canceled due to cabin overselling. Despite being a devoted Captain's Club member, I feel Celebrity has not reciprocated the loyalty I've shown. While I understand the challenges of solo cruising, I expected more support. As a result of this experience, I am reconsidering my future sailings with Celebrity. Thank you for your attention to this matter. Sincerely, Mike Kolar

I have a booking reference number [redacted] for the Celebrity Apex Cruise departing from Fort Lauderdale on January 13th, [redacted]. I accidentally booked an Aqua Class Stateroom with an obstructed view, but I would like to change it to an Aqua Class Stateroom with no obstructions. I have been trying to make these changes from Ireland but have had difficulty despite multiple phone calls to various departments. Additionally, I would like to upgrade to the Premium Drinks package for two people. Please send your response to this email.

During our recent Celebrity Millennium cruise on July 29th from Seward, Alaska, my husband and I seem to have misplaced a laminated Senior Pass in my possession. I suspect it might have been left behind in our cabin. While I understand it's a long shot, I wanted to reach out and inquire about the possibility of this pass being found and turned in to the lost and found department. The pass resembles a credit card but holds no monetary value. It is orange and bears the name Nancy Lindstrom, issued by Recreation.gov.

I had a booking on a Celebrity Silhouette cruise from Southampton, England, to Miami on October 20, [redacted]. Unfortunately, they denied boarding with various excuses and even prevented others from boarding, including an elderly couple from South Africa. The situation was distressing, and I fear it may have had severe consequences. I reported the incident to the Southampton police, but I was limited in taking further action due to insufficient details. I believe there may have been issues with cabin re-selling for higher prices, leading to the mistreatment we experienced at the Southampton Terminal.

I completed payment for my August 28 cruise on Beyond RT Rome in full. Currently on my trip, I received an email stating an additional charge of $[redacted] has been added, which is upsetting as we are already over our budget. I do not think it is fair to have to pay extra after settling the final amount. During booking, I was assured a midship room, but upon checking, I found out it was not midship. Additionally, I believe as a returning passenger, we should receive some kind of perk as other cruise lines offer incentives to past guests. This unexpected charge is unacceptable. Being seniors on a fixed income, we still have airfare and excursions to arrange. I think as a loyal customer, there should be a solution to resolve this issue. Thank you for your assistance. - K. J.

I was attempting to make dinner reservations for 3 couples using the Celebrity app, and somehow the account details switched to one of the linked couple’s information. My name is Kelly V., and my husband is Robert V. The reservation now reflects the details of Lawrence and Jennifer B., made on July 28 on Celebrity Beyond. I have already tried uninstalling and reinstalling the app, but it did not correct the issue. I would greatly appreciate assistance in restoring my information and bookings. Thank you. Kelly V.

As an Australian citizen, I am part of a group of friends planning to embark on a Celebrity Edge Luxury cruise starting from Rome on October 30, [redacted], and ending in Sydney on December 9, [redacted]. We have been researching Visa requirements for the countries we will be visiting during our journey. While we know we need E-Visas for India, Sri Lanka, and Indonesia, we are unsure about the Visa situation for Jordan and the port of Aqaba. It seems we can apply for an E-Visa beforehand for around $82AUD, but there is information suggesting that Jordanian Immigration officials might come on board the cruise ship to facilitate Visas for passengers when we reach Aqaba. Could someone please provide clarity on the Visa process for our stop in Aqaba?

During our recent cruise on the Celebrity Reflection, my family experienced airline delays resulting in us missing the ship until day 5 of the trip. Celebrity arranged a hotel in Florence, Italy, and transportation from the hotel to the ship. We obtained insurance through Celebrity for this trip. I am seeking guidance on reimbursement procedures for expenses like meals, taxis, and accommodation in Washington DC due to the flight delay. Our reservation details are as follows: - Tony and Jennifer Smith, ID# [redacted] - Jeff Riley and Malvis Castano, ID# [redacted] - Mary Hunter and Richard Helton, ID# [redacted] The cruise departed from Barcelona, Spain on June 29, [redacted], and returned on July 8, [redacted], with our embarkation on July 5th.

I lost a ring during my Celebrity Equinox cruise from 5/23 to 6/5, [redacted], while visiting the ABC islands. I am inquiring about Celebrity's lost and found process. The ring is a 14K yellow gold with a cabochon-shaped Sard stone in a muted red color, featuring a gold "leaf" design on each side. Unfortunately, after contracting COVID upon my return, followed by other distractions, I only recently realized the ring was missing. I kindly request Celebrity Cruises' assistance in locating and returning my ring at my expense. My name is Eileen F. from [redacted] Summit Ridge Dr., Kerrville, TX [redacted], reachable at 1-[redacted].

I recently booked a cabin with a balcony for two adults and a 15-year-old child on the Celebrity Cruises website. After making the payment, I encountered an issue with adding the gender information for the minor, which led to her being removed from the reservation. They offered to refund her portion of the payment, but this is not acceptable as we intend to cruise as a family. I am reaching out for assistance since I've been waiting on hold for over 20 minutes with no response. My reservation number is: #[redacted].