Card.com Customer Service Issues

I have previously reported this issue as identity theft. I am concerned and frustrated with the lack of verification by your team regarding the credit card application. Please address this matter promptly as it is affecting my ability to secure an apartment due to the misuse of my information by someone I used to share a household with. I urge you to rectify this mistake promptly as I am inconvenienced by having to resolve an error caused by your oversight.

Hello, I'm Angela Hudson. I'm encountering some difficulties as I no longer have the phone I initially opened my account with. I have attempted to transfer the account to my current phone without success. Additionally, I recall the email associated with the account but not the password. As I now have a new phone, I would like to use a different email address and password. I would appreciate any assistance you can provide. Thank you. On a separate note, I have lost my card and have already requested and received a new one.

I'm a former Sonic employee. After I left and returned, my previous paycheck was sent to an old pay card from a year ago. However, I no longer have access to the email or phone number linked to that card. I had to create a new email and get a new phone due to losing all my previous information. I urgently need to access the $[redacted] on the old pay card to pay my bills and avoid becoming homeless, especially since I have three kids. I provided a photo of my social security card and ID, but I have not received any response yet. Is there a way to transfer this money to my Chime account instead?

There are inaccuracies in the services this company claims to offer. Their 24/7 service lacks immediate access to a representative, especially on weekends. I faced difficulty transferring funds due to exceeding the 30-day limit, despite minimal transfers made. I caution against using this company as their customer service representatives struggle with language fluency and provide erroneous information. Even when requested, they fail to provide specific bank details. I intend to report this issue to the Better Business Bureau and take legal action.

I am frustrated with the ongoing issues I have had with Card.com for over two years. They are claiming they cannot use the documents and postmarked letter I provided as proof of address. I have been waiting for a supervisor to call me back for a day and a half, and the scheduled window for the call was only two hours. I am considering involving the BBB and seeking legal representation due to their unresponsiveness and lack of resolution.

I am having trouble with Card.com not accepting the documents they sent confirming my judgments in my favor as proof of address. Despite receiving very little mail and mostly communicating online, they are still disqualifying everything, including their own correspondence. I am considering seeking legal advice and filing a complaint with the BBB and other relevant authorities.

I've had an account for a couple of years, but I'm currently locked out of the mobile app because I can't remember my password. My phone was stolen, and I had to wipe the device, including all saved passwords. Now, I have no way to access my online account when trying to recover it using my old email. I need help to regain access to my account through the website or mobile app. Any assistance is greatly appreciated. Thank you for your help.

My card was stolen, and a new one was sent to my old address without my knowledge. The new card was activated, and funds were taken from my account. My car was also stolen along with my phone, which had the email connected to it. I can't access the email due to system updates. I can't download the app for my Betty Boop card to manage my account because it's for an older Android version. I need to transfer funds but can't do anything with the account. I need help moving the funds to another account with my new phone number and email. Looking forward to your prompt assistance. Thank you.

I recently received an email for a password reset without my authorization. Unfortunately, this has caused difficulty for me to access my account again. Despite my attempts to contact customer service via phone and email, I have not received assistance to resolve this issue. Each time I try to input my card number and zip code, it does not match, or my account cannot be located. I am perplexed as to why I was logged out in the first place and would like to speak directly with a customer support representative to rectify this situation.

I have been a member of mycard.com for 2 years, but recently I lost my device due to theft. Sadly, my Gmail account was also hacked, resulting in a loss of $5,[redacted] while I was unable to access it. Despite attempts to change my password, I am unable to login due to another device issue. I have submitted my identification and verification of address to ddacar.com for assistance, but it has been 13 days without resolution. They promised a response within 24 to 48 hours initially, but now they are experiencing technical difficulties. I urgently need access to my funds and for my card to be activated.

I am looking to close my card and account. The lack of real human interaction when encountering an issue has been frustrating. It is difficult to resolve problems without live assistance or access to account details. Verifying account information for temporary changes proves impossible during system downtimes. The app and website are nonfunctional, with no updates for over two weeks. I have lost several hundred dollars with no resolution, unable to redirect paychecks. The service provided by Card.com has been unreliable. I recommend closing accounts with this company due to the lack of customer support.