Card.com Customer Service Issues

Recently, my wallet and phone containing all my login details were stolen. Yesterday evening, on Thursday, Sept 2nd, a $[redacted] Cash App deposit was made to my card from myself, which is legitimate. I am reaching out to request my login information to transfer funds from my stolen card. I am Michelle Luisa Archuleta, with social security number [redacted], and my previous address was [redacted] Shangri La Court, Placerville, CA [redacted]. My former phone number was [redacted]. Kindly provide me with the login information and send a replacement card to General Delivery in Shingle Springs, CA [redacted] as my new address. My new email is [redacted], and the stolen card had a rose pattern. Thank you for your prompt assistance in resolving this matter.

I recently received a debit card from Card.com, but I don't remember setting it up. I have the Visa debit card, but when I tried to access it, I couldn't because my email, social security number, and mailing address zip code didn't match. I need this card to pay bills as my first government check was deposited into this account, but I can't access it. The underwriting bank, Metabank, is giving me the same issue. I find it strange that I don't recall setting this up. I contacted social security, and they confirmed the money was sent there, but I still can't access it. What should I do?

Hello, my name is Adana Kelsey. I'm reaching out to inform you that I added a hundred dollars to my card last week to pay a bill. The next morning, I discovered $40.00 had been deducted from my account without my authorization. Upon contacting the card company, they informed me of two unauthorized transactions and canceled my card. To receive a new card, they instructed me to visit card.com/verify to provide proof of my address and a photo of my driver's license. I followed the steps but am unable to access the app. I urgently need assistance to resolve this matter and retrieve my money by obtaining a new card. Please advise if there is an alternative, simpler method to complete the verification process to access my funds promptly.

I need assistance. I called on October 11th and was informed that a new replacement card, a Betty Boop card with pink lips, would be sent to my new address. I provided copies of my ID, SS card, and old bank card but have not received anything. I called this Friday and was told a new card is on the way. I need my money on the new card in a week. I am not satisfied and would like to speak to a supervisor or manager. Please call me at ([redacted])[redacted]-48-02 urgently. If I do not receive the card, I will contact the SSA. Please send me the new Betty Boop card with $[redacted] on it. Thank you, MS Rosskopf.

After undergoing brain surgery, I unfortunately lost access to my email account where my Card.com account is linked. I need to update my email address to my current one, but despite sending multiple emails to Card.com, I have not received any responses. It has been months since I last heard from them. My Social Security number is associated with the inaccessible email, preventing me from accessing my account. Additionally, I am supposed to have a premium account, but I keep encountering errors when entering my information. Can anyone provide guidance on what steps I should take next?

I have been experiencing difficulty reaching customer service as every time I call, it states my social security number and zip code do not match, which they should. I have two cards, one ending in [redacted] and the other in [redacted]. I mistakenly cut up the card ending in [redacted], thinking it was the issue, and ordered a replacement without knowing it would render the card unusable. Now that I have the new card, I am still encountering the same problem. Attempts to communicate have been blocked, making it impossible for the system to recognize my details. Additionally, a recent charge of $25.98 from PayPal is under dispute, as I canceled the order and never received any goods. I kindly request the ability to use my card ending in [redacted] instead of [redacted]. Thank you for your assistance.

I recently noticed that my card with Amber Bond and a white card design with lips printed on it was stolen. I believe my settlement deposits are linked to this account and routing number. If I request a replacement card, will my deposits still be transferred to the new card, or do I need to update the information again? My details are as follows: Amber Bond Maynardville, TN [redacted] Phone: [redacted] Email: [redacted] I received this card a couple of months ago, and after activation, it went missing along with my wallet, driver's license, and other identification. How can I resolve this issue and request a new card to be sent to a new address? Kindly contact me at [redacted], as I am unable to reach a human representative for assistance.

Good afternoon, I am reaching out to dispute a transaction on my account. I attempted to withdraw cash from an out-of-network ATM at Kroger on Hively in Elkhart, Indiana, but canceled the transaction because of the associated fee. Surprisingly, $[redacted].95 was still debited from my account by this ATM. After contacting the merchant, they directed me to reach out to my card provider, which is why I am contacting you now. Any help you can offer in this matter would be greatly appreciated. Thank you, Precious C.

I am anticipating a deposit from the county rental relief program in the next few days. I have been unsuccessful in reaching customer service to inquire about its status. Do I need to contact someone about this? Also, are personal checks available for purchase for my account? If I wish to add my wife to the account, please provide me with the necessary information. You can reach me at [redacted] Thank you. - Glenn Leidig

I am writing about my account issue. I have been using the Collins number on the back of the card to activate it. I have funds in my account. This has been going on for a month now. I have been trying to get in touch with you but have not been successful. I have called several numbers listed on the website and the one on the back of the card to activate it, but still can't activate the card. Please reach out to me as soon as possible.

My account was closed involuntarily, and I had $14 in savings, $10 being the minimum to start the account. I never received a refund for it, unlike the $4.75 I got for my checking account balance. When calling customer service, I couldn't retrieve my account due to its closure. Although I may not be able to open a new account with your company, I am entitled to a refund of my money. The account closure was because I received a business loan, mistakenly deposited into that account. I want my money back promptly as holding it is unlawful. If necessary, I will contact the Better Business Bureau. Please reach out to me as the automated service cannot locate my account. My contact number is [redacted], and my name is Stephanie Pitchford. Thank you.

To whom it may concern, I am contacting card.com regarding a recent issue with my Boost Mobile account where $80.00 was taken but not refunded. Despite my attempts to reach out and speak with a customer service representative, I have been unable to get through. I urgently require the $80.00 to be credited back to my checking account. My details are as follows: Name: Koran Ealy Last 4 digits of my social security number: [redacted] Last 4 digits of my card: [redacted] Email: [redacted] I kindly request prompt resolution as it has been more than 10 business days without any refund to my card.com account. Thank you.

I made a reservation at the Ramada downtown San Diego but didn't have enough money to cover the 20% charge of $[redacted]. I added $[redacted] to my card, and the hotel receptionist spoke with Edward assuring me the money would be refunded within 24 to 48 hours. It's been longer than that, and I still haven't received the money back. I just want the $[redacted] refunded to my card so I can book a room. Please assist me with resolving this issue promptly. Thank you.

I'm having trouble using my card at the store. Checking my account online, I see there's a hold on my card. When attempting to contact customer service and entering my information, I repeatedly encounter an application error message and get disconnected with no chance to speak with a representative or resolve the issue. The regular card customer service seems to be closed, and my account has been stopped since Friday. I have been unable to access my money to pay bills or buy food all week, and I'm frustrated. I want to talk to someone as soon as possible. Thank you.

My $[redacted] stimulus check was sent to my card.com account. Unfortunately, I lost my card before it arrived. When I contacted card.com to inquire about my security and CVV numbers, they couldn't provide that information. I informed them that I had lost my card, but before I could find it, they canceled it for security reasons. They requested a photo ID and proof of address for a new card, but at that time, I did not have these documents. Now I have them, but I am unsure how to proceed without speaking to a customer service representative. I urgently need access to my funds. If I don't hear back soon, I will involve my lawyer.

Two days ago, my computer was hacked, resulting in $[redacted] being taken from my Bancorp debit card at Card.com. I have put together all the information about the theft but cannot reach Card.com as I have blocked my old card and requested a new one. Is there a fax number or email where I can send my report of the theft to get the misappropriated funds returned? Unfortunately, I am unable to access Card.com due to the old card data being invalid. Currently, my computer and phone are compromised, and I am waiting for an IT professional to fix the issue during my appointment on 1/20/22.

Hello, my name is Tashame Ali-H. On Saturday night, I visited a CVS on Little Road in Arlington, Texas to load $50 onto my debit card for the first time to activate a new phone after my iPhone was stolen. Unfortunately, my personal information, including my email address linked to the card, has been compromised. When I tried to make a payment at Spectrum, I encountered issues with the zip code not matching and the balance decreasing unexpectedly. Due to these problems, I couldn't complete the activation process. I urgently need assistance in resolving this issue so I can start over and regain access to my phone for work. I can be reached at my new email address: [redacted] Thank you for your prompt attention to this matter.

During my stay at The Crystal Inn Hotel, I provided a $50 deposit using my card. Both the hotel and I have sent the Merchant Hold Release letter via email, but they have not refunded the amount to my card. Despite repeated calls, they continue to provide excuses. This is the second occurrence of such behavior. I am attempting to contact the CEO of Meta Bank regarding this unprofessional conduct. I am eager to receive my deposit back promptly.

I am inquiring about the status of my social security check for the next payment date after December 29th. I have already received the December payment on my card. My name is Mary Ann Powell with social security number [redacted]-68-[redacted]. The card number for deposit is 5[redacted] 3[redacted] with an expiration date of 12/[redacted]. I contacted social security, and they mentioned it should be deposited on the third as per the cost of living adjustment (COLA) schedule. However, upon checking my balance regularly, I have not seen the deposit. It seems unusual with the new payment dates. Could the new social security payment dates start next month? Kindly, provide me with an update at your earliest convenience. Thank you, Mary Ann Powell.

My name is Ricky Meadows, and my identity has been stolen. Unauthorized withdrawals have occurred multiple times from my account. I contacted the customer service line at 1-[redacted] on the 27th at 7 AM, as I couldn't access my account even with my social security number. Despite providing all necessary personal and card details, each time I was transferred to the dispute department, they would hang up after requesting a phone number. I explained I was using a call app due to being at a hotel, which the receptionist can confirm. The last agent I spoke with, named Han or Hanz, promised not to hang up but did so when I tried to dispute the transactions. Being disabled and a heart patient, I felt mistreated by the representatives. I believe I encountered the same person posing as different agents when trying to connect to the dispute line. I am seeking assistance in resolving these unauthorized withdrawals and expect to be treated with respect and understanding given my circumstances.