Capital One Credit Card Customer Service Issues

I was scammed of $[redacted] when I bought Apple cards from Harris Teeter. I was told there would be no charges for scams, and then Harris Teeter said no refunds on Apple cards. I used self-checkout so I didn't talk to anyone. Please cancel my Capital One card immediately. I refuse to pay $[redacted]. I received a text message from the scam. I can't paste it here or submit via the link. Everything I own electronically is gone for over four months, I have a high fever, and I'm frustrated with my new iPhone SE. My credit score is dropping due to the virus, and my health is deteriorating. Contact me another way if you need more information. I won't pay the $[redacted] and don't care. My back pain may not allow me to live much longer. I am 48 and cannot bear this suffering. Please call me. If not, I don't know what else to do.

I am reaching out to Capital One about my daughter Ashley Norton's account. She recently got a letter from Capital One about a phone number change. The new number is right, but we're unsure how this change was made as only Ashley and I have access to the account, and neither of us requested this change. Thank you for your assistance. Theresa Towne email: [redacted]

My account access has been closed because I couldn't receive your text messages at [redacted] due to my wet phone. I was advised by a customer service representative on December 16 to fax a copy of my driver's license and account number. I have sent the required documents, including a copy of my credit card, to resolve the issue. Currently, it's 4:25 am on December 18, and the problem persists. I'm using my alternate phone at [redacted] until my new phone arrives. You can reach me through text on that number or via email at [redacted] Thank you for your assistance. - Francisco J. Gonzalez, Account 5[redacted] 9[redacted]. I attempted the verification process but haven't received a code. I've tried twice already, and it's 4:55 am at my location. Please contact me anytime today.

I'm having trouble activating a card in my account for my son. When entering the numbers on the phone system, they are not being recorded correctly. I have provided his SSN and CC information, but the card was never activated. I have been making payments under my name for two years, and I'm concerned the account for my son, whose number ends in [redacted], may not be receiving payments, potentially affecting my credit score. I urgently need assistance to address this issue. The current problem-solving methods, which rely solely on automated systems, are not sufficient. Having a customer service representative available for phone support would be greatly appreciated.

A few months ago, I received a letter requesting proof of identification such as a driver's license, birth certificate, and social security number. I submitted copies of my social security number and driver's license twice as requested, and was informed that everything was in order. However, I recently received another letter dated February 24th, stating that failure to respond by March 26th could result in the closure of my account. When I attempted to use my card on March 7th, it was declined. Upon calling customer service and speaking with Donna from the Oklahoma City office, I was informed that my account was on hold as the information was not received. The letter provides an address for mailing the information but states that envelopes are not accepted, creating confusion on how to send the documents. Despite mailing my information to the address provided - Capital One, ATTN 12[redacted] CIP, [redacted] Capital One Dr., Richmond, VA [redacted] - twice, I was told today that it was not received. I have always been punctual with payments and have even exceeded the monthly requirements. The cancellation of my card without prior notice and only discovering it upon being declined has led me to consider closing my account with your company and seeking a different credit card option.

I was recently pre-approved for the Quicksilver card, and I applied but received a 30-day wait message. Despite trying to contact them after receiving a notification of being declined due to identity verification issues linked to an extended fraud alert on my Equifax report, I faced difficulties. After updating the alert, I was asked to reapply, only to be declined again. I am now seeking assistance to have my application reconsidered as my report has been updated.

In March, a restriction was inexplicably placed on my credit card account. While I understand the need for security measures, I am frustrated by the lack of options to have this restriction lifted. When speaking with their fraud department, they require me to verify my identity. Despite offering to provide a scan of my US passport, which has been accepted before, the staff member insisted on a state-issued driver’s license or identity card as the only acceptable forms of ID. This seems like an arbitrary policy, especially considering that a passport issued by the federal government should be a more secure form of identification. As a longstanding customer with Capital One since its days as ING, I am disappointed by this lack of flexibility and understanding.

I am Joseph Cook currently in Thailand facing issues with my USA cell phone carrier that doesn't work here. Before coming, I informed Capital One of my extended stay in Thailand. However, now I can't access the SMS verification codes needed to log into my Capital One VISA account. My USA cell phone doesn't work abroad, and even with Wi-Fi Calling, I can't receive texts. I opted for paperless statements and need the verification codes sent to my email on file. If not possible, please mail my statements to my address at 22 Wicklow Dr. Orange TX. Kindly disable the paperless option on my account. My Capital One VISA card number ends in [redacted]. I would appreciate a prompt resolution to this matter. Thank you, Joseph Cook.

Last night, I tried to make my payment but missed the deadline by a minute due to receiving my pay late. I usually pay ahead of time, but this time I was just a bit late. Could you possibly waive the late fee as a one-time courtesy considering my good payment history? Appreciate any help.

I completed my online application then received an email addressing me as Shawn from Capital One, requesting a $[redacted] CAD deposit to use the card responsibly. I sent two payments of $[redacted] and $[redacted] on June 6th, [redacted], and it has been about three weeks without any updates. I understand the mail system but my wife encouraged me to reach out. I look forward to receiving my card soon. Thank you and have a good day. Yours truly, Shawn L. Elliott.

Dear Sir/Madam, I am writing to address an issue regarding my recent credit report. In January [redacted], a late payment was reported, impacting my credit score. Due to unforeseen circumstances, specifically a hospitalization due to Covid-19, I faced challenges in meeting my financial obligations during that time. However, I have since caught up on payments and restored my financial stability. I have always prioritized timely payments and maintaining a good credit history. I kindly request your assistance in removing the derogatory mark from January [redacted]. I value my relationship with Neighbors and am committed to continuing as a loyal customer. Your understanding and support in rectifying this situation would be greatly appreciated. For any further communication, please feel free to contact me at [redacted]. Thank you for your attention to this matter. Warm Regards, Shelita Jack

I recently fell victim to a scam involving a fraudulent check I deposited on August 2. Despite the check appearing to clear initially and allowing me to send out funds, on August 5, my account showed negative balances and my savings funds were frozen. Natalie informed me on my call on August 6 that the check was fake, and they were deducting the amount from my savings and closing my account. Although Natalie was professional, I was shocked and devastated as my savings were depleted, and she showed no sympathy. I agreed, in distress, to the deduction. However, I realized later that I was not alerted about the check being fraudulent. On August 4, I attempted to deposit another check from the same source, part of which was credited to my account before the freeze. I am upset because Capital One failed to detect the fraud, and now I am left responsible for repayment. The sum is significant to me but negligible for a company like Capital One. They should have either held the funds until verification or identified the scam. I seek a fair resolution to this issue.

Regarding recent payment issues on my account, I mistakenly used the wrong account for payment causing two returned payments. I immediately paid the total amount due of $[redacted] from my debit card ending in [redacted], which should have covered my statement balance of $[redacted].34 to avoid interest. Despite trying to rectify the situation promptly, my account was frozen for 26 days after the payment was processed. I am requesting a refund of $[redacted], an overpayment made in good faith. My intention was to use my personal checking account, not the estate account used for mortgage payments. I kindly ask for the correct posting of available credit or a refund of the unnecessary $[redacted] payment. Thank you. Regards, C.C. Email: [redacted] Phone: [redacted] (old number) [redacted]

I am facing issues signing into my account. I am unable to access it to pay bills and check my balance. My password is not working, and when I try to seek help, it won't progress as it claims my NI number is invalid. I prefer not to contact another country for assistance. Kindly email support to help me regain access to my account, or I will have to close it.

I am writing to request that you cease sending me emails that are perceived as condescending and unnecessary. Upon opening my account, I received an email advising me to pay my bill promptly to maintain good credit. Having diligently paid my bills for over 40 years, I found this email offensive. Subsequently, I was notified of a new credit card being opened, which seemed presumptuous. While I am aware of the new card, I believe this information is private. It appears that like many other companies in the country, you underestimate the intelligence of the American people. There are concerns about the current administration's competence. I have a 30-year-old Visa card that doesn't send such emails, and I kindly request that you refrain from doing so as well. I obtained your card for convenience with my Walmart purchases but will resort to using my debit card if these emails persist. Thank you for understanding and making the necessary adjustments.

I am requesting an increase in the credit limit on my Walmart rewards card. Currently, I have $40 in my bank account and no food at home. Additionally, I need to pay $50 to the doctor to fill out some forms related to receiving payment during a medical leave due to my chronic illness, fibromyalgia. The nature of my condition prevents me from working, as it causes severe pain. Although I am under medical supervision, I am unable to afford physical therapy due to the $25 co-pay per visit. Your prompt attention to this request is greatly appreciated. Thank you.

I am Donna T., with the last 4 of my SSN being [redacted]. I possess an American Express card, and unfortunately, my payment is overdue. Despite my efforts, I was unable to log in to make the payment. I have been residing in Ireland over the Christmas period. Recently, I just noticed a message regarding my location blocking me from accessing the site, but it only appeared today and just once. I have made several attempts to reach out and settle the payment. Regrettably, I have contracted Covid, which has affected my airway and voice. I will follow up as soon as I regain my ability to speak. Warm regards to Capital One Cards. Donna T.

My Walmart and Quicksilver cards are currently 'restricted'. I received emails about this on the 23rd and called on the 24th, but had difficulty understanding the representative. After contacting them again on the 25th, I spoke to someone with better English skills who requested a copy of my driver's license. While wary of providing this due to identity theft concerns, I complied. Despite providing my email, cell number, and copies of my ID, I was informed it would take 7 to 10 days to resolve the issue. As someone with IT experience, I find this timeline unreasonable. Disappointed Cap1 Customer.

In November, I was surprised to see a $4.99 charge on my account from something called Twitch when I expected a zero balance. After contacting customer service, a representative removed the November charge and assigned me a new account number. However, in December, I noticed another $4.99 charge. The customer service agent explained that Twitch somehow had my new card number and assured me the charge would be removed, and a new card issued. Realizing my grandson had signed up for the service, I decided to pay the charges for November and December. Despite sending the payment electronically, I still want the new card and to ensure Twitch is blocked from my account. Although I reached out to two representatives in the fraud department this morning, I am uncertain about the handling of my case. My fraud case number is [redacted][redacted] for Sandra G. Weiss, and I am still awaiting my new card with the updated account number.

Case [redacted] I managed to resolve the issue of not being able to sign in without a US phone that can receive text messages by using the app TEXTME. This solution has cost me $20 for the app and $10 for credit just to receive the 4-digit code. It feels like a waste of time and money. Bob Z. 40 Captain's Hill Leixlip, Co. Kildare, W23 C8K1 Ireland Home: +[redacted]8 Mobile: +[redacted]15 On January 18, [redacted], Capital One Digital Escalations notified me that they have received my case [redacted]. They mentioned that it's part of a larger issue that will take time to correct. The tech teams are actively working on a solution and promised to keep me updated. If I need further assistance, I can reach out to them at 1-[redacted]. Best regards, Bob Z.