Capital One Credit Card Customer Service Issues

Dear Sir, I am writing to address an issue I encountered while trying to access my Capital One Venture account online from Israel. Despite my regular usage of the card both domestically and internationally, I faced difficulty accessing my account due to unrecognized server and IP address, prompting a request for a temporary code via text. As I don't have cell service in Israel, I reached out to customer service for assistance. However, after an unhelpful conversation with representatives Judith and Dawn, I was left frustrated by the inability to email the access code to my verified email address. Although I understand the security measures in place, I hope for some flexibility in such situations. I simply request that the access code be sent to my email or explore alternative solutions for online account access. I appreciate your attention to this matter and eagerly await a resolution to continue using my card confidently. Thank you, Joseph S. Email: [redacted]

I had a chat with Capital One regarding my credit card payment issue. While working overseas, I cannot enter my cellphone number for verification on the website. Last month, it took 27 minutes on a phone call to make a payment, which was longer than the payment process itself. I need to pay $25.60. After trying different methods without success, I feel frustrated by the lack of options provided by Capital One for international customers. I find it puzzling that a bank can make it so challenging to receive payments and address customer concerns. I am open to any alternative solutions that Capital One can offer to facilitate my payment process.

I forgot to make my recent credit card payment due to being very busy lately. After I realized, I immediately paid it, but noticed a $27 late fee on my account. I have a great credit history and always clear my balance monthly. I sincerely apologize for the delay and kindly request a waiver for this late fee, considering my track record. I typically receive paper statements but switched to paperless billing recently. I believe this transition caused me to miss the payment. Can I switch back to paper statements or alternatively, receive email and text reminders for future payments? Your assistance in this matter is greatly appreciated. Thank you. - D.J.

Miss J. Kelly 9 Hedderley Walk St. Anns Nottingham [redacted]1 Victim of Impersonation To Whom It May Concern, I am writing to inform you that I am a victim of impersonation. I have never applied for a credit card with your company. Upon reviewing my credit report, I noticed that you have acknowledged that I am a victim of impersonation. On my Credit Report: CAPITAL ONE Credit Card Account Number: [redacted] Opened: 4 May [redacted] 7 Allison Walk St. Anns Nottingham NG1 1NQ I have never resided at the address which you have confirmed on my credit report. I am aware that this fraudulent account is closed and was paid for from my NatWest Bank account ending in [redacted], which is now closed as well. I have been advised by the Financial Ombudsman that I will be refunded any outstanding money as I never applied or signed for a credit card. If possible, I would like all information regarding this unlawful application, including mobile numbers and email addresses provided, to be sent to me and the police. I am seeking a refund as I was unaware that an individual broke into my home, intercepted my mail, and stole my driver's license to fraudulently obtain a credit card in my name. This impersonator also stole my original bank statements while I was at work and replaced them with fake statements. I was unaware of these illegal transactions debited from my Halifax Bank account, which is now closed. The Fraud Police have been informed and are currently investigating. Crime Reference Number: [redacted]3 DC [redacted] Tony Sahota [redacted]3 [redacted] ex [redacted] [redacted] Yours sincerely, Miss J. Kelly

I recently applied for a credit limit increase on my Quicksilver card and was denied due to my low monthly payments. Despite this, I always make more than the minimum payment and one of my Quicksilver One accounts is paid in full. I have tried to merge these two accounts, but customer service informed me that there is a website error preventing it, which has been unresolved for months. I kindly request manual review of both my accounts for a credit limit increase and to merge them as originally intended. I have worked diligently to enhance my creditworthiness and hope for a chance to demonstrate my credit responsibility. Thank you for your attention to this matter.

My credit card number is [redacted] and I need assistance. Capital One reported my November [redacted] payment as 30 days late, although I paid $25 on 12-10-18 using Bill Pay, but due to a wrong digit in the card number, the payment was refunded instead of credited. The same happened with my December payment of $50. Despite providing detailed documentation and contacting the Dispute department, I received only a standard response. I am currently trying to refinance my home, and this incorrect credit report is preventing me from moving forward. I hope for a resolution and request appropriate attention to my case from Capital One.

My two accounts were restricted around February 10, [redacted], and I'm unsure why this happened. Capital One is requesting my identification, social security card, and a utility bill or bank statement. I have sent the required documents, including my current water bill, to the fraud department four times since then. The most recent submission was on April 7, [redacted]. My accounts have been locked for nearly two months, despite being told that it would take 72 hours to resolve. After multiple calls following up, I was informed that my utility bill was too old to verify my residence, even though it was dated March 26, [redacted]. The customer service experience has been frustrating, with different fraud specialists providing conflicting information. Ultimately, a manager mentioned that only Ashley can lift the restrictions on my account. Communication issues and lack of clarity have made this a frustrating experience.

I had a negative experience with Capital One. I missed a few payments because I forgot to update my bank information in the app. I thought the payments were being made until I received a letter in the mail. They restricted my card and told me I needed to make three consecutive, on-time payments to lift the restrictions. The restrictions were set to be removed next month, but unfortunately, my payment this month did not go through from my checking account as expected. The payment was due on the 5th of each month, and I only realized today, the 9th, that it was returned. I promptly made the payment using my debit card from the same account, but now they are saying the restrictions will not be lifted. I'm frustrated that this issue has been ongoing for four days.

I sold my business company in [redacted], including the payables and receivables. The new owner then put $26,[redacted] on my old company's Capital One credit card before declaring bankruptcy under Chapters 11 and 7. I informed Capital One about this, and they wrote off the debt. However, a collection agency named LV Funding has taken over and is pursuing me personally for $[redacted],[redacted]. The case is now in front of the Calhoun County Texas District Court, and I am required to defend myself against LV Funding's attorney. I have already spent a significant amount on lawyers trying to deal with the scam artist who defrauded me and others. At 82 years old, all I want is to live out my remaining years peacefully. It seems that Capital One may have inadvertently brought these individuals after me, and I am hoping they can assist in resolving this situation.

I am experiencing significant issues with both the shipping process and a specific customer service agent at your company. I contacted your [redacted] customer service number on Monday, June 24, [redacted], and was informed that my new card had been shipped that same day. The representative mentioned that it could not be expedited to arrive before I needed it for an unexpected trip out of town this Saturday, June 29th, for a family funeral. However, upon calling again today, Wednesday, June 26th, I discovered that my card had not yet been shipped. Unfortunately, there seem to be limited options to expedite the process, despite being a long-time Capital One customer with a platinum MasterCard. Additionally, I am unable to see my new card details in the mobile app as of now. Considering these circumstances, I am contemplating canceling the card. I seek assistance in ensuring that my new card is delivered by Friday evening. Thank you, L. Schweigert

I recently relocated to a new state and had to send my vehicle registration documents to you since you remain the lienholder. I mailed the inspection report, application, and a money order for the new registration. Unfortunately, I was informed there was a missing signature on the money order. Although I was told it was returned to me on June 11th, after a week of waiting, it hadn't arrived. After several calls, I learned it could take up to 10 days, and then I was told it had been sent to one of your vendors for further processing. Another week passed, and there was still no sign of it. I was just informed today, July 1st, that the package had actually been in your possession since it was delivered on June 13th. I was then informed it will take an additional 3-5 days for you to locate the package, followed by more time for shipping, processing at the DMV, and further delays. It seems like the whole process will now take around 2 months to be completed.

I contacted Capital One to report the late arrival of my item. They advised that VitalSleep simply needed to contact them to lift the payment hold and receive the funds. It seems there may be a misunderstanding or misinformation from Capital One. I urge them to release the hold and pay VitalSleep promptly. The correspondence shared outlines the situation clearly. Hopefully, this can be resolved swiftly. Thank you.

Good morning. I travel frequently for work and recently encountered an issue with my work credit card being cancelled. I discovered this while trying to book upcoming travel arrangements. I am in need of a temporary credit limit increase of $2,[redacted] on my Capital One credit card to cover my expenses until I am reimbursed by August 4, [redacted]. I have applied online for the increase as advised by customer service, but I am anxious about the usual response time of 2-3 days. I have been a loyal Capital One customer since [redacted] or [redacted], using the card as my primary one and also financing two vehicles through the company. I have other credit cards with smaller balances, but my goal is to consolidate to just the Capital One and Discover cards. Your prompt and favorable consideration would be greatly appreciated. Thank you for your assistance. Greg H.

Hello, I would appreciate it if someone could review and address the issues with my account. I have been a customer for a year, relying on my card to build credit while on disability. Recently, I encountered problems with autopay through the CapOne app. Despite receiving a payment confirmation email in May, it didn't reflect on my account. After arranging a manual payment via my bank's app, a similar issue arose the following month when the payment didn't go through. In the midst of moving and helping my daughter with her newborn, the situation was stressful. I contacted my bank (Chime) and CapOne to investigate. It turned out the payments were being drawn from an old bank account, which was rectified for future payments. Despite making a $90 payment and resolving the autopay issue, I was shocked to find my account closed days later. Confusing letters followed - the first stating a payment needed by August 7 to keep the account open, and the second informing me it was closed. I seek clarification on these discrepancies and request a review of the recent payment discrepancies. I have documentation to support my claims and hope for a reconsideration of the account closure decision. Please reach me at my email [redacted] Thank you, Kelly C Foxx.

I need to update my telephone number associated with my Capital One credit card. I've tried using a Skype number, a Google Voice number (which is free), and a Ting number that I recently purchased. I'm seeking a low-cost phone service that Capital One will accept. I've considered prepaid and non-contract phone services, like T-Mobile's prepaid options, to avoid higher monthly costs with AT&T, Verizon, or Sprint. I could not find this information online and would appreciate clarity on which providers Capital One accepts. I aim to promptly update my account with the correct telephone number and continue managing my finances responsibly. I obtained a Ting sim card and phone to address this issue but need confirmation on whether Capital One will accept T-Mobile's prepaid service before making further decisions.

On August 20, [redacted], I contacted Capital One and spoke with a fraud claim supervisor named Donna regarding approximately $[redacted] in disputed charges with Google YouTube TV. Following a 3-way call, the Google representative agreed to refund the disputed amount but did not disclose a new charge of $49.99 that appeared the next day on my credit card ending in [redacted]. Despite assurances that Google YouTube TV would be blocked from charging my account, a $49.99 charge surfaced. Today, August 24, [redacted], I called Capital One to dispute the $49.99 charge and requested for the third time to block further charges from Google YouTube TV. The representative, Kelvin, did not provide a confirmation number or any tangible proof of the account block, leaving me concerned. I seek reassurance that the fraudulent $49.99 charge will be refunded and that Google YouTube TV will be prevented from future unauthorized charges. I hope to resolve this matter promptly and avoid monthly unauthorized charges.

For years, I have been struggling with your company to remove credit cards that were fraudulently used. Initially, you deactivated my old cards and supposedly sent replacements, but they were misdelivered and misused. I had to seek legal help to resolve the issue. Despite this, more cards were mailed in my name, leading to further fraudulent activities. These unauthorized cards are now maxed out, causing significant distress. Please address this situation promptly, acknowledging the fraudulent activity and rectifying the damage to my credit. Additionally, I request approval for a new card without an annual fee. The ongoing mishandling of my accounts and the denial of credit without cause are unacceptable. Please provide confirmation once these actions have been taken to prevent future complications. Thank you, Darla R. [redacted] Mission Hills, CA [redacted]. Kindly send all necessary documentation to the mentioned address for review.

I've attempted to log in seven times in the last 10 days. I've also reached out to customer service multiple times for help. Due to not having a voice right now, the automated system won't allow me to access my credit card account ending in [redacted]. My card expires on 09/18/[redacted], and I'm eager to make an electronic fund transfer immediately as I'm unable to fix my current password issue. I don't want to incur any late fees due to this. I was looking to pay through my bank's bill-pay but was informed a paper check is expected, which would make me late. Despite wanting to transfer funds the same day, I couldn't log in successfully. I wish there was an easier way to correct password errors and make changes.

I have downloaded the app multiple times and reached out to technical support. Their suggestion was to restart my computer, but I still cannot access the website or enroll through the app. I have tried calling multiple times without success. I am leaving for an overseas trip on Friday. I have 3 cards with your company and am an authorized user on a 4th card. Currently, I can only make payments via check or over the phone. I kindly request access to my account online and through the app before Saturday. Thank you, M. Gray PO Box [redacted], Drytown, CA [redacted]

On September 18th, I had available funds for a cash advance through Direct Express at Capital One in Lindenhurst. Unfortunately, my request was declined even though Direct Express showed it as paid. The terminal receipt indicated it was declined due to Capital One's malfunctioning terminal. I am owed a $[redacted] credit from Capital One to Direct Express, which has not been processed after two weeks, leaving my account in a negative balance. I urgently need Capital One to issue the $[redacted] credit to Direct Express. As a senior citizen relying on this as my sole source of income, I appreciate prompt resolution of this matter.