Caesars Entertainment Corporation Customer Service Issues

Hello, I am a player experiencing issues with my player's card. My name is Alisher J., and my player's card number is [redacted]9. My date of birth is 09.01.[redacted]. Recently, I have encountered problems with receiving promotions from Caesar’s Atlantic City. Despite earning a free night stay comp for reaching [redacted] tier credits, I have been unable to book due to availability issues. Additionally, I discovered that my account is blocked from promotions without any explanation. I tried to redeem a free gift from a kiosk by earning 5 tier credits, but I was unable to claim it as my account is restricted. The reward center advised me to contact customer relations to resolve this issue. Can you please assist me in unlocking my account? Thank you.

Good afternoon, I have been a Diamond member for the past 15 years. Due to the pandemic and following doctor's orders because of my age and health, I was unable to travel. As a result, I lost my status. Despite reaching out to a casino host multiple times without any response, I remain hopeful that my Diamond status can be reinstated since the circumstances were out of my control. I am eager to visit Atlantic City, Biloxi, New Orleans, Baltimore, and Las Vegas again, even though flying from Massachusetts incurs additional costs. Maintaining my Diamond status is crucial for my future trips, as I have cherished my experiences with Caesar's over the years. I look forward to your response and would appreciate any assistance in restoring my Diamond status. Thank you for your attention to this matter. Walter P.

To whom it may concern, I arrived at the Tropicana on Friday, April 29, [redacted], and left my car with the valet. I retrieved my car on Sunday, May 1, at 11:24, and upon collecting my belongings, I noticed the front passenger side of my car was scratched and dented. After contacting several individuals, I spoke with Pete Weber, the valet supervisor, who requested specific information and promised a return call, which never happened. Upon further attempts to reach him, I was informed he had left. After speaking with numerous people, I eventually reached the front desk manager, Keisha, who mentioned that risk management would contact me. I expressed my dissatisfaction with the overall stay, which was marred by a series of issues, including a chaotic check-in process, room discrepancies, maintenance problems, and inadequate service during the Steel Panther show. This experience was notably disappointing compared to my previous stays at various affiliated hotels. I am concerned about the damages to my car and expect reimbursement for the expenses incurred during this unsatisfactory weekend. Warm & Healthy Regards, Wendy Rose Renzetti

I recently experienced a negative situation at Harrah's Gulf Coast. I had a $50 gift card, and after buying a drink with it, I requested $40 back and told the waitress she could verify the remaining $10 on the card. As a Seven Stars player who has lost significant money at the casino, I was surprised when the head of security, Tim, banned me for 72 hours. I tried to explain the misunderstanding, but he reacted aggressively, even threatening to remove me forcefully. I believe his behavior was unprofessional, and I hope the ban can be lifted and appropriate action taken. As a loyal customer of all Caesars properties, I would appreciate a gesture to restore my trust, such as free play and an apology.

Good evening, I am currently staying at Caesars Resort in Atlantic City. I was under the impression that the rooms are cleaned unless you specifically request otherwise. I did not decline cleaning services during my stay. After being out of my room for at least 5 hours, I returned to find that my room, [redacted], had not been cleaned. When I contacted Housekeeping, I was informed that I should have called in the morning. It was never communicated to me that I needed to request cleaning. Despite being a returning guest at Caesars, I was only told that a service request would be submitted without a guarantee of cleaning and received no apology. After contacting the front desk, I was given a similar response with an apology included. While this room was complimentary, at the age of 67, I still expect a basic level of courtesy. Thank you for listening to my feedback. Respectfully, Diana R. W.

I visited the Harris Casino in Laughlin and the Tropicana in the past. I used to enjoy perks but recently encountered an issue. Despite being a loyal customer and contacting security to ensure my status was clear, I was abruptly denied access and told I was "86ed." This decision has led to missing out on $[redacted] in free play, gifts, and numerous free rooms I had earned with my play. I have tried to resolve this with security, leaving messages, but have not received a response. I am disappointed and frustrated by the lack of communication and would like a fair resolution to regain access to Harris Laughlin, receive my missed rewards, and have my privileges reinstated. Thank you for your attention to this matter.

I recently made reservations for a room for two nights but had to cancel due to it being the wrong casino. Despite providing my credit card information, the agent abruptly disconnected the call when I realized the mistake. After multiple frustrating attempts to get in touch with the Shelbyville casino, I was unable to speak to a manager for assistance. Since I couldn't find any help over the phone or email, I am reaching out here to see if someone could assist me in securing a room for either one or two nights, especially for May 3rd, [redacted]. Although the casino does not have its own hotel, I have received complimentary rooms at local hotels before. I hope to receive better communication and help this time around. Thank you.