CVS Customer Service Issues

I noticed that the Towson CVS doesn't have a drive-thru for pharmacy pick-ups. Last week and tonight, the drive-thru was closed with a sign directing people inside. Given they process over thirty-five hundred prescriptions daily, shouldn't they have enough staff to manage both inside and outside? I personally prefer using the drive-thru to minimize contact, especially as a senior trying to avoid crowds.

I have raised concerns with the manager of this store three times in the last three months and also submitted complaints online. Unfortunately, there has been no improvement or resolution. I am in the process of transferring my medication prescriptions to Walgreens, but CVS is not answering Walgreens' calls or anyone else's for that matter, hindering the transfer of my essential daily medications. This lack of responsiveness is creating significant health issues for many people. The store in question is located at [redacted] Cypress Gardens Blvd Winter Haven Fl [redacted], store #[redacted], phone #[redacted]. The manager at Walgreens informed me that she has 15 other customers facing similar delays in transferring their accounts from this store as of today, 1/12/[redacted]. There appears to be a persistent problem at this particular store. Thank you, Doris P. You can reach me at email [redacted] or phone number [redacted].

I purchased windshield wiper fluid at the CVS on [redacted] Mamaroneck Ave. in White Plains, NY yesterday. While walking to my car, I noticed the label stating it was only for summer use and not suitable below 32 degrees. I was surprised since the temperature was as low as 11 degrees. Most wiper fluids can handle temperatures down to -20 degrees. I returned the product and expressed my concerns to the unresponsive cashier. Speaking to the "manager", he promised to remove it from the shelves. I stressed the safety risk, but when I returned later, the product was still available. It's disappointing that safety concerns were not taken seriously. CVS needs to be more attentive to the products they sell and ensure they are appropriate for the weather conditions. The lack of concern from the manager is concerning, and they should prioritize customer safety.

Subject: Issue with Pfizer Savings Card at CVS Pharmacy Hello, I have been attempting to obtain a prescription for Premarin cream at your CVS pharmacy on Cowpath Rd in Hatfield, PA for the past two weeks. I possess a Pfizer savings card, which I utilized twice last year for this prescription. The card's validity has been extended until [redacted]. However, I have been informed by your pharmacy staff that the card is being declined. Pfizer has instructed me that the pharmacy only needs to input a PA code into the system to verify that I am not on Medicare. I am covered by United Healthcare and am currently employed full time. Despite explaining this to the staff, they were uncooperative. I tried to facilitate a call between them and Pfizer customer service, but they were unhelpful and ultimately disconnected the call. I am disappointed by the lack of assistance and professionalism at your pharmacy. As a result, I will be transferring my prescription to a different pharmacy where I hope to receive better treatment. Sincerely, Dianne V. [redacted]

I have recently had a very disappointing experience with the service at CVS retail pharmacy. The phone prompts are repetitive and reaching a live person takes an incredibly long time. My husband is disabled, and I am his primary caretaker. We tried to renew our medications, opting for window pick up due to COVID-19. However, when we arrived last week, the window was closed, forcing us to go inside. I prefer not to be around potentially sick individuals, and I requested the prescriptions to be mailed. After several communication issues and conflicting information, my husband's meds were mailed, but mine were not due to an error in the payment method. The confusion continued with closed windows and unclear instructions at the store. It was frustrating to deal with these issues, especially as a senior living 20 minutes away. This level of customer service is unacceptable and has only added to my frustration.

I self-checked out today at Store [redacted] in Englewood, FL. Unfortunately, the cash register did not provide a proper receipt listing the items purchased, the store details, or a barcode. Despite requesting a receipt for refund purposes, I was given an incomplete printout. When I inquired about this issue, I was informed that no solution was available. The staff mentioned that I would lose my coupons and reward credits if I returned the items and checked out again. Additionally, I noticed a discrepancy in pricing for the January Beauty Club reward I selected, the 50-count CVS ear swabs. Although the price displayed as $0.99, I was charged $1.69. I would appreciate receiving a corrected receipt via email, containing the store information, purchased items, and a barcode for my records. Denise H. Extracare # [redacted][redacted]

I had an appointment for a COVID booster shot at [redacted] George O'Neal Road in Baton Rouge, Louisiana for 1:00 pm. I arrived on time and waited in line. When I spoke to the clerk at the counter to show my appointment confirmation, she mentioned that she didn't need to see it unless the pharmacist required additional information. After waiting for around 15 minutes, during which the pharmacist left briefly, I approached the counter again to inquire about the delay. The clerk spoke with the pharmacist, who then informed me that there was no appointment scheduled for me. While trying to find my confirmation, which I couldn't locate, I asked if I could still receive the shot, but the pharmacist declined. Despite no other customers waiting, I was denied the shot. The pharmacist eventually confronted me, stating he couldn't find my appointment and expressed frustration towards me. The manner in which I was treated and the unnecessary delay were unacceptable. His behavior needs addressing, and his name is Carl Thibodaux. Thank you.

I called regarding a prescription cost inquiry using a coupon due to insurance not covering it. Initially connected with a helpful female employee, then a male staff member later joined, seeming dismissive as my father had already picked it up without my knowledge. Despite being put on hold, I was abruptly disconnected. A simple clarification about the pickup date would have sufficed, rather than the unprofessional hang-up. I was prompted by a text message notifying me the prescription was ready, prompting my call.

My spouse and I recently came back from the CVS store situated at the intersection of [redacted] and Coconut Creek Parkway in Margate, Florida. We only had one item to purchase at checkout. There were two cashier options available, one automated and the other with a woman cashier. The customer at the automated cash was struggling with processing her transaction due to multiple coupons. Meanwhile, the other cashier was assisting a customer with inquiries about their CVS program rewards. After waiting for over 5 minutes, we approached a male cashier and requested him to process our transaction. Despite the delay, he agreed, but when questioned about the complexity, he responded, "Life is complicated." I had a community badge on, representing where we reside, and he rudely suggested I take my attitude back there. He then tried to engage us further by asking for our phone number, which I declined. This middle-aged man clearly needs improvement in his customer service skills. I paid in cash and expressed gratitude when receiving my change. -BK

I purchased a Visa gift card from Longs and linked it to my PayPal account. Unfortunately, I have misplaced the card and the receipt. When I tried to use the linked card for a purchase, I was prompted to activate it on the original Visa site. Without the card or receipt, PayPal cannot assist me as they don't have all the necessary numbers. Longs couldn't provide a receipt without the transaction number, leaving me at a loss of $50. I simply need a copy of the receipt to activate the gift card. The phone number I used for the purchase was [redacted].

I purchased a Medline Transfer Bench with Back on January 1, [redacted], but it doesn't fit my shower. I want to return it to the store, but I don't have the receipt. The CVS clerk mentioned that a receipt could be emailed to me to facilitate the return process. The item cost was $[redacted].00, and the Bar Code is 8 [redacted]15. I bought it at store #01 in Warner Robins, GA.

I had a frustrating experience at the CVS at Denbigh and Jefferson in Newport News, Virginia. I visited to pick up a prescription, but the drive-through was closed due to a lack of staff. Inside, a staff member informed me that only my Novolin 70/30 prescription was ready, despite me requesting it to be canceled multiple times. I explained that I do not need it as I bought insulin pens elsewhere for a better price due to insurance reasons. Despite this, I received a text today stating the Novolin was ready for pickup again. As a customer with health issues and impending heart surgery, the inconvenience of being asked to enter the store is concerning. I hope someone can address the poor management of this store. Thank you.

I shop at two CVS stores for milk, store #[redacted] on Hollywood Blvd in Hollywood, FL. For the past 8 years, I've purchased McArthur milk there. About 3 months ago, they switched to Sunny Florida Dairy, which is comparable but doesn't always have 1 percent milk available. Despite 1 percent and fat-free signs being displayed, they only stock whole and 2 percent milk due to the distributor. I contacted CVS corporate, but after waiting over 40 minutes, the representative abruptly hung up on me, which was disappointing. I'm questioning if CVS can ensure that Sunny Florida Dairy stocks 1 percent and fat-free milk in their stores. If not, I might have to take my business elsewhere. It's important that customer preferences are considered, and I know others who have also faced this issue. Your assistance in resolving this matter would be greatly appreciated. Thank you for your attention. Linda Parker

I experienced a problem with a return at the CVS branch on S White Road in San Jose, CA. I took items from an order made on cvs.com to return, and the staff couldn't provide a refund to my original payment method despite having a receipt. They mentioned their system wouldn't allow it and could only give me store credit. Per the return policy, I should have gotten a credit card refund since the items were unopened and returned within 60 days. When suggesting trying another location, they indicated all systems were the same. The cashier sought help from two other employees who were impatient and rude, unable to assist me effectively.

I called CVS store #[redacted] to file a complaint as I had a negative experience with Debra and the manager today. I was overcharged twice, had issues with coupons, and found no prices on the pants I wanted to buy, which were displayed misleadingly. My complaint number is S-[redacted]. I expressed my frustration as this was not the first time being overcharged; it also happened at a CVS in Pawleys Island, South Carolina last week. When the operator transferred me to the coupon card department, I got disconnected twice. You can reach me at [redacted] or email me at [redacted] I have photos and a video to share. The behavior of Debra and the manager was rude and made me feel accused of stealing. Kindly contact me to resolve this matter as I was upset and spent over $53 on 3 items. Sincerely, Mary Frances Dawkins

I would like to report an issue with the service I received at my local CVS pharmacy recently. My wife's prescription had a copay, despite us having a supplement covering the deductible under our Medicare plan with healthcare plan F supplement. I spent around 3 hours on the phone with the pharmacy, trying to resolve this issue. It was clear that they were not providing the correct information to process the deductible payment, leading to a waste of my time. Despite my explanations and even involving Medicare, the pharmacy still failed to address the problem adequately. I advised them to obtain a letter of medical necessity form from their corporate office, but they claimed it was not their responsibility. This has caused a significant inconvenience as my wife, who is diabetic, has run out of testing strips. Their proposed solution of paying the deductible upfront and seeking reimbursement from the insurance company is unreasonable and differs from our past experiences with similar prescriptions. It is crucial that this matter is resolved promptly as the yearly issue arises every January. I emphasized the importance of clear communication regarding the necessary information for insurance claims to avoid future complications.

Tonight at a CVS in Marion, VA, a friend and I had multiple items and coupons. We were at the front to pay when an employee mentioned they were not in a rush, despite the store closing soon. During checkout, I noticed my total was significantly higher than expected. The cashier couldn't explain but asked me to pay first and promised to adjust it after. Another employee then stated they needed to do a complete return to fix it, only to later claim it couldn't be done due to coupons used. Despite clear signage showing lower prices, items were rung up incorrectly, and the staff insisted on a return visit to rectify the errors. The whole experience was frustrating and disrespectful. We were made to feel unwelcome, with one employee displaying harassing behavior in the parking lot. We deserve a refund, gift cards, and an apology for the distress caused. This encounter has left me reconsidering shopping at CVS in the future, even though I am a loyal customer.

I frequent the CVS Pharmacy at [redacted] South Street 19 in Palatka, Florida [redacted], reachable at [redacted]. A prescription from Dr. N. Benson was sent there on January 27, [redacted]. Despite being notified the next day that it was too early to fill, today, on the 28th, I've been unable to reach them by phone since they opened. There have been staffing issues, with days passing without a pharmacist available, leading me to transfer my prescriptions elsewhere after contacting Dr. Benson directly. A staff member, currently on medical leave, informed me that they were advised not to answer the phones. This situation is frustrating as I can't access my medication, even through my doctor's office.

I purchased multiple items at store *[redacted] in Covington, VA on 12/1/21, but did not receive my email receipt. When I returned 4 items on 12/4, I needed the original receipt which I did not have. Despite efforts with the manager and another employee, we could not locate it. The manager could see the transaction in the report, confirming my purchase. CVS advised me to speak with Patrick, the district leader, but I never heard back despite many attempts. The deadline for returns is tomorrow, but I do not want a CVS credit card, I want a refund. The staff at the store did not assist in resolving this matter, with the manager even being rude. I am frustrated and expect a call back promptly. Thank you for your help. - Rob M.

To whom it may concern, I recently picked up a refill of my DEXCOM sensor reader prescription from the CVS at [redacted] Deer Park Ave in North Babylon, NY on Long Island. Despite being assured the prescription would be ready on January 31st, when I collected it, I found that the DEXCOM sensor expired in November [redacted]. This is very concerning for me as a diabetic, as inaccurate readings could have serious consequences for my health. I rely on precise readings to manage my diabetes effectively. I reached out to another CVS and was informed that I should not have been given an expired sensor. This situation has left me feeling scared and disappointed. I hold CVS to a high standard when it comes to health care, and this oversight has shaken my confidence in their services. I am considering finding another pharmacy due to this incident. I kindly request that this matter be addressed promptly to prevent a similar situation from happening to anyone else. Thank you for your attention to this matter. Best regards.