CVS MinuteClinic Patient Support Customer Service Issues

I received the HPV vaccine at [redacted] Mulberry Street on the corner of E. Houston Street, New York, NY [redacted] on July 9. However, I recently received an incorrect bill on Aug 2 for $[redacted]. My student health insurance plan with Aetna should cover this amount, but the claim was deemed out-of-network. Aetna advised me to contact MinuteClinic as the bill should be charged under their name, not the doctor's. Despite numerous attempts, I have been unable to reach a representative at [redacted]. Interestingly, my classmate who visited the same MinuteClinic on the same day under the same insurance plan did not receive a bill. Upon checking her Aetna account, I discovered her bill was correctly charged under MinuteClinic, while mine was under George Safran. I have also tried contacting the doctor at [redacted] without success. As a soon-to-be graduate focused on job hunting, I cannot afford to spend more time on this issue. Please review the bill or contact me at [redacted]. Thank you.

I received my first Shingrex shot on July 28th at Minute Clinic, CVS in Evanston, IL. However, there was an error in billing my United Healthcare Medicare Supplemental instead of my Part D prescription drug coverage. I kindly request that the billing be corrected to ensure the payment of $[redacted].00. I have attached a screen grab displaying the relevant information for your reference. Thank you, Howard S. Monjar

I have been attempting to obtain my COVID-19 lab results multiple times. My employer requires both lab results, but I have only received the most recent one. The results from the initial test have not been received yet, and I have only received the activation account emails without the actual lab results link. I have made ten phone calls so far, but they have still not sent me the needed information. My employer needs both test results to be submitted, or else I will not be able to work.

I need to contact someone at Minute Clinic, but the website only offers a phone number for texting or calling. Unfortunately, when I call, it disconnects, and when I text, I receive a message to contact the website. My problem cannot be solved online, and I really need to talk to a person. I'm not sure how to get assistance without filing a formal complaint. The current support from Minute Clinic is not effective at all.

On November 9, [redacted], my wife and I got shingles shots at a Minute Clinic in CVS at [redacted] Bethlehem Pike. I provided three Emblem Health medical cards but was informed we needed to pay the full price of $[redacted] per shot, totaling $[redacted]. On January 11, [redacted], we returned for our second shingles shots. Another staff member at the Minute Clinic reviewed our medical cards and suggested we could receive a discount if the CVS Pharmacy checked our Pharmacy card. This time, we paid $84.46 for both shots instead of $[redacted]. It appears we are due a refund of $[redacted].54 for our initial shots on November 9, [redacted]. The error was on the part of the Minute Clinic, not us. -J. Peek

I am trying to obtain my COVID test results from February 14, [redacted]. I received a text notification on February 15, [redacted], at 9:15 PM from Minute Clinic stating my results were ready with a link to view them. However, when I followed the link and entered my date of birth and phone number for verification, it said it could not verify my information. My details have not changed, so I am unsure why I cannot access my results. I have contacted the help line at [redacted] multiple times and reached out to the pharmacy staff where I took the test, but I have not received assistance. The My Chart app, which I have been using since September [redacted], does not show the test results from February 14, [redacted], despite receiving a text notification. These results are essential for me to prove I am being tested twice a week for work. I would appreciate any help in locating these results. Thank you.

Today I visited a CVS on University Dr. The staff informed me that my Buspirone was ready but not the Clonazepam until later due to an overload. When I picked up my medications, the interaction was odd and somewhat confusing. I felt the employee may have been on medication herself. Upon getting home, I discovered my Clonazepam bottle was short by 30 pills. When I returned to the store to address the issue, I felt ignored and the situation was not handled well. The manager sided with the staff and blamed me for the mistake. Being told not to return after being a loyal customer was very upsetting. I just wanted the correct amount of medication. I hope there is a record of this incident. The way I was treated at both locations in Coral Springs was disrespectful and unprofessional. Thank you for your time.

I have gone through the registration and vaccination process. The individual who aided me by phone entered the incorrect email address. Upon trying to register with the correct email, I see my ex-wife's name displayed. Today I corrected the email at the clinic during my system entry for receiving the vaccine, but it did not update correctly. I do not have an email confirmation that I received the vaccine. It seems I need access to an account page to rectify this issue or have an administrator assist me. The accurate email is [redacted] for Edward Aspell with the service date being 09-17-21 at Danvers, MA Minute Clinic for the J&J vaccine. My Patient ID is E[redacted]5 and Visit ID is [redacted]95. Kindly update the email in my account, send me my Vaccination Report, and grant me access as Edward Aspell, not Sandra. To summarize, the Minute Clinic assistant erred in entering the wrong email during my telephone registration. The correct email is [redacted] for Patient ID E[redacted]5 Visit ID [redacted]95. I request to receive the vaccine record via email and to resolve the issue with my ex-wife attached to my email (her email is [redacted]). Thank you.

I am a 78-year-old man, and my wife is 74. On September 28, we received flu shots at Minute Clinic. Instead of billing Medicare, they mistakenly billed Aetna. Aetna is refusing because Medicare is our primary insurance. I have tried calling [redacted] multiple times, but the call ends after the same recorded message plays twice. Both my wife's Medicare and Aetna accounts show no activity from that date. Revisiting the clinic, I was only given the same unhelpful number to call. This is causing us extreme frustration as we want Medicare to cover the bill. We have had positive experiences with Minute Clinic before, but this issue remains unresolved. Contact me at [redacted] if you can assist, but please note that the phone requires you to state your name due to a robocall blocker in place.

I made appointments for two PCR tests for travel on December 11th at 4:15 pm and 4:30 pm. However, they informed me that the tests couldn't be done at the scheduled location and asked me to reschedule at a different place. Due to time constraints on Saturday, I had to cancel the appointments and now I'm requesting a refund of $[redacted]. My confirmation IDs are Ashok Bhatia UEGA1EZ1HJ and Pushpa Bhatia 0FGANSBNG5. The situation caused me a lot of stress because I had to find a new location during the weekend when many places were closed and ended up spending extra money. I would greatly appreciate it if my refund could be processed promptly. Thank you.

I arrived for my appointment at the local CVS Minute Clinic this morning, only to find it closed with a notice stating it would open at 1:30. I had to fill out all the questions and forms again to reschedule for 6:00 p.m., which was frustrating as the process is quite lengthy. When attempting to contact the clinic at [redacted], I encountered issues and was ultimately disconnected after going through the automated prompts. This experience has been disorganized and confusing. I rescheduled for 6:00 p.m. and now fear that appointment may be canceled as well. I hope for better communication in the future, even if unforeseen circumstances arise. The pharmacy manager was also unable to provide clarity on the situation. Thank you for your assistance. - S. B.

Good afternoon, My husband and I wanted to express our gratitude for the excellent service we received at the CVS Fletcher Parkway, La Mesa, California Minute Clinic last week. We visited for travel vaccinations as we are heading to Kenya on September 17th, [redacted], for a month. Despite the efficient service, we experienced a small confusion regarding the administration of the Typhoid Injection. We unintentionally overlooked the anti-malarial medication and travelers' diarrhea antibiotic in the process. We realize our error and would like to request the opportunity to return for the remaining travel services we require. We travel frequently and find your clinic very convenient. We are flexible with appointment times but prefer slots after 10 am before September 17th, [redacted]. Your assistance in this matter would be greatly appreciated. Kind regards, Kathy and Michael Hebert

I have been struggling to access the notes from my visit on 9/26 at 11:15 a.m. (via video call). Spent over an hour on the phone yesterday, mostly on hold, without receiving the assistance I needed. Despite explaining multiple times that I only required the details of my visit, I was transferred to the pharmacy line and left without help. A pharmacy staff member later contacted me but couldn't assist in accessing the visit details. I sustained a concussion and need this information for follow-up with my primary care provider. Unfortunately, there is no "notes" option under the after-care summary. It is frustrating that even though customer service representatives could see the notes and relay them to me, I am unable to access them myself. The lack of support is disheartening considering the urgency of my situation.

I made two payments through my HSA account online to MinuteClinic. Recently, I discovered there was an outstanding bill from [redacted] that I never received notice about, and my payments were redirected there. Second-level support informed me that my balance with MinuteClinic is around $40, but I keep receiving frequent letters from a collection agency attempting to collect the original two payments. I am seeking clarity on the exact amount I owe, a detailed breakdown, and I request the collection letters to cease.

A couple of years back at a promotional event for a minute clinic, I was gifted with four minute clinic plastic water bottles featuring red lids. These bottles have become my favorite and I use them regularly. Unfortunately, I have misplaced two of them and now fear losing the remaining two. I am seeking information on these particular water bottles or a way to buy more. I have searched extensively, but have had no luck finding them. Appreciate any help you can offer. Thank you.

My experience at the Minute Clinic at Target/CVS in Ellicott City, Maryland was disappointing. The provider I saw was Cynthia Broadnax. Despite waiting for two hours, she only conducted a Covid test and hurried me out for her lunch break. I was taken aback when she announced my results publicly in the store. She suggested no treatment and advised seeing my doctor instead. After jotting down notes on a Post-it without sanitizing, she made me wait for restroom access. The overall service was subpar, with a long wait time even with an appointment. This doesn't reflect well on CVS. The current Google rating of 1.6 stars echoes my negative encounter. Thank you.

I believe Nurse Practitioner D. M. at the MinuteClinic CVS in Braintree, MA intentionally restricted my DOT license to one year suspecting sleep apnea without conclusive evidence. During the exam, he didn't mention my high blood pressure until I asked for the readings. Despite normal BP history, he proceeded with various physical tests including having me disrobe, which I found unnecessary and inappropriate for a DOT exam. Other health assessments showed no issues, but he insisted on limiting my certification due to a perceived risk of sleep apnea based on my neck size. His decision seemed arbitrary and unfair, putting my job at risk without solid grounds. Overall, I find his approach and conclusions questionable and alarming.

I believe that Nurse Practitioner D. M. at the CVS MinuteClinic in Braintree, Massachusetts purposefully restricted my DOT license for a year without valid reasons. During the exam, he took my blood pressure using a sphygmomanometer without informing me that it was high enough to fail due to stage 1 hypertension. I was concerned about not being told sooner and when I asked for the readings, they were indeed high. I disputed this as my blood pressure had always been normal in my United Healthcare wellness visits. Despite later readings falling within the range during the exam, he still insisted that I hop in a straight line and completely disrobe for a hernia check, which I found unnecessary. Following other tests like the urinalysis and physical assessments, he abruptly limited my DOT license to one year, citing a potential risk of sleep apnea due to my neck size and BMI. I disagreed as I had never been diagnosed with sleep apnea and felt his actions were unreasonable. I find his decision and conduct during the examination to be unacceptable and have expressed my concerns to the CVS management.

I have been receiving robocalls from "CVS MinuteClinic Diagnostic Massachusetts" for unpaid bills addressed to individuals who are not me. Despite never using their services and being located outside of MA, the calls persist on my phone number that I've had for 15 years. When I contacted customer service, they were unable to resolve the issue. The representative lacked access to account information, so the problem remains unresolved.

I have had multiple virtual mental health appointments and am covered by both Medicare and Medicaid. I have been receiving bills and after contacting customer service multiple times to have them covered, I still have not seen any progress. I currently have five outstanding bills, and I am worried they might be sent to collections if not resolved soon. I have tried contacting customer billing but have not had any success. Any assistance with this matter would be greatly appreciated.