CFE Federal Credit Union Customer Service Issues

I've been a loyal customer of this bank for over 30 years, managing around 5 accounts. Recently, I've encountered incredibly poor and even rude customer service. Despite placing a call two days ago and being promised a same-day response, I'm still waiting for a callback. Due to a disability and a brain injury, I had a point of contact who was the assistant to the vice president, but I can't seem to find her information now. Today, after being transferred a few times and enduring long holds, I talked to 3 or 4 representatives who couldn't assist me. I urgently need someone from upper management to reach out to me as soon as possible. Please call me at [redacted] to address these concerns promptly. I'm very disappointed with the service from CFE lately and would prefer a phone call over an email due to my disability.

On January 15, [redacted], I filed a complaint about a recurring ACH deduction of $25.00 to TD Bank from my account that had been happening since December [redacted]. I believed it was for my Epass. After their investigation, they only refunded me for the last two months, to which I agreed. However, this month TD Bank debited $50.00 from my account. When I notified my branch, they issued a stop payment but charged me $25.00. I thought this matter was resolved last month and I feel frustrated having to pay $25.00 each time someone wrongfully withdraws funds from my account. If this issue is not resolved promptly, I will consider taking my business elsewhere. I am a loyal CFE member for almost 15 years, and I expect better service and security for my account.