CDW Customer Service Issues
Archive 1
The following are issues that customers reported to GetHuman about CDW customer service, archive #1. It includes a selection of 1 issue(s) reported March 6, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Switching from HP printers to Xerox copiers after 50 years was a big change for me. I recently purchased a Xerox copier with Order No. 1C8WDB3 on 10/5/[redacted]. However, I mistakenly ordered an imaging unit, Order No. 1C9F5PX on 12/20/[redacted], thinking it was an ink cartridge. After realizing my error, I made a correct order for an ink cartridge with Order No. 1C9V9WV on 2/18/[redacted]. I attempted to return the unopened imaging unit, but was informed of a $23 restocking fee by customer service. As an 80-year-old retired individual with medical expenses, this fee is burdensome. I kindly request your consideration in waiving the restocking fee due to my lack of experience with Xerox copiers. Your understanding and help in allowing me to return the item without a penalty would be greatly appreciated. Thank you for your assistance.
Reported by GetHuman8215551 on Montag, 6. März 2023 21:00
Help me with my CDW issue
Need to call CDW?
If you need to call CDW customer service, now that you have the answers
that you needed, click the button below. You can either call them on your phone or use our
free AI-powered phone to dial for you, get a rep for you, and more.
Call CDW