Bupa Insurance Customer Service Issues

I need assistance with submitting a claim for my emergency surgery to remove my impacted wisdom tooth. Bupa stated the clinic and doctor are not recognized, hindering my claim process. The clinic mentioned they have worked with Bupa before and are willing to provide information. I have allowed the clinic to share my records with Bupa. Can you advise on the next steps to ensure I can submit a successful claim and be reimbursed for the expenses? Thank you for your help. - R.M.