Bumble Customer Service Issues

I am confused about the referrals on Bumble after a year. It seems like the app is making decisions for me and has altered the demographics in a way I find unfavorable. I have noticed a shift towards a younger, mostly Asian, demographic which is not aligned with my preferences. I have also observed that slightly older women and women from the San Diego area, which I liked due to my family ties there, have disappeared from my matches. I used to believe that the women appearing on my feed had viewed my profile first and were reaching out after reviewing it. However, the changes in demographics have left me dissatisfied. I am considering leaving Bumble and would like some clarity on how profiles are shown to me. I have a broad range on my profile and am willing to connect with individuals aged 38-72 with no racial preferences. I am open to a conversation to resolve these issues.

I recently experienced an issue where I was unexpectedly removed from the app. The notification mentioned that I was reported by someone, which is confusing to me as I've had very few interactions on Bumble. I suspect that my recent ex-partner may have reported me out of spite following our breakup. However, our separation was amicable despite her desire to reconcile, which I declined. I want to clarify that I have not engaged in any inappropriate behavior, whether verbally or physically, during my limited use of the app. The dates I went on were harmless, consisting of outings for ice cream and Chick-fil-A with no negative incidents. They concluded with a cordial hug goodbye. I am at a loss for why this action was taken against me, as I am confident that I have not violated any terms of use.

Dear Bumble Support Team, I recently joined Bumble and connected with a man named Ramneek Arora from Ahmedabad, Gujarat. After chatting for a while, we met in person where he pressured me to have sex in a hotel room. When I refused, he ignored me and left abruptly. I believe his behavior is unacceptable and dangerous. I urge you to block his account to prevent him from harming others. I can provide chat screenshots and further details if necessary. Please take appropriate action to address this issue.

Hi, I believe my account may have been compromised. I attempted to create an account on your website for the first time and used the sign-up option through Facebook. However, when I tried to log in again, the system prompted me to verify my identity by taking a photo close to the camera. Despite multiple attempts, the photos I took were rejected. I also received a strange message suggesting reports about my behavior on the platform, even though I had not interacted with anyone. I suspect my account has been hacked. The system doesn't seem to recognize my face in the photos. I kindly request that you unblock my account or provide guidance on how to resolve this issue. I am unable to contact UK Customer Services or submit the form on your website as the system does not recognize the verification letters. Please assist me as I am currently unable to access my account. Thank you.

I am experiencing trouble with my app freezing when I try to verify my account. I attempted to verify it multiple times last night, around 10 tries. My name is C. Bullington, I reside in Fort Lauderdale, Florida. You can reach me at [redacted] or [redacted]. Every time I try to verify my account, it freezes for a couple of seconds and then displays a message saying it was declined, prompting me to try again. I'm unsure why this keeps happening. Please assist me in resolving this issue so I can use the app properly. Thank you for your help, and I hope you are having a great day too!

I had trouble verifying my profile photo on the app last night. I tried multiple times, but it kept freezing and showing an error message. I need to complete this step to finalize my profile. My email is [redacted] My name is Catherine Bullington, and you can contact me at [redacted]. Thank you for your assistance. If you need more information, feel free to ask.

I am having trouble verifying my profile picture on Bumble. Every time I attempt to verify, it says "oops, try again." I've reinstalled the app multiple times, but the issue persists, freezing on the verification step. I have tried over 10 times without success. I usually enjoy using Bumble, but this problem is frustrating me. I haven't been able to find a solution in the app. I would appreciate speaking to a real person over the phone. Please provide a 1-[redacted] number for customer support. This experience has been disappointing. Thank you, C. Bullington.

I need help with verifying my profile picture on Bumble. Every time I try, it says "oops, try again." I've reloaded the app several times, but the issue persists. I've attempted to verify my picture over 10 times without success. I would appreciate speaking to a real person over the phone. Can someone please provide me with an [redacted] number for support? This experience has been frustrating, and I hope to resolve it with assistance. Thank you, Catherine B.

Subject: Request to Reinstate Bumble Account Dear Bumble Support Team, I trust you are well. I am reaching out to appeal the suspension of my Bumble account. I believe there might have been a misunderstanding or an incorrect complaint that led to this action. I value the platform and the relationships it has facilitated for me, and I am eager to address any issues that have arisen. I am confident that there may have been a miscommunication that resulted in the block. I have always followed Bumble's guidelines and policies and strive to maintain a positive and courteous presence on the platform. If there was a specific incident that triggered the suspension, I would appreciate the opportunity to discuss it and resolve any confusion. I kindly request a review of my account activity and a reconsideration of the suspension. I am willing to take any necessary steps to rectify the situation, whether it involves providing more information, explaining any issues, or undergoing training. It is important to me to be able to continue using Bumble and building connections respectfully. Thank you for your time and attention. I respectfully request the reinstatement of my Bumble account and look forward to a swift response. I appreciate your understanding and assistance. Best regards,

I used to be a Bumble user, but when attempting to access the app, I received a message stating my account was restricted. I am disappointed by this as I have always adhered to the community guidelines. I have never engaged in harassment, shared personal information, used hate speech or violence, or posted any nudity. I have consistently interacted professionally and politely on the platform. I believe there may have been an error on Bumble's part, and I kindly request the reactivation of my account.

On Monday this week, from before September 11th to the early hours of September 12th, everything seemed normal. However, when I woke up on the morning of September 12th and opened the software, I was surprised to see that my account number had automatically returned to the initial registration screen. Despite trying to log in using my mobile phone number for the verification code, I have been unsuccessful in accessing my account beyond the initial registration screen. I had recharged my account for one month, and it is due to expire in more than half a month. My account number is +[redacted][redacted].

On Monday of this week, before September 11th, everything was functioning normally. However, on the morning of September 12th, when I tried to access the software, I was redirected to the initial registration page. Despite receiving the verification code on my mobile number, I have been unable to log in due to this duplication issue. Consequently, I have been unable to utilize my weekly membership which has now expired. The mobile number used for logging in is +86-1[redacted]-[redacted]. I would greatly appreciate any assistance in resolving this matter. Thank you.

Hello, I recently upgraded to a premium membership on Bumber. However, after completing the payment, I have been unable to log into my account. Despite being a verified member, I have made numerous unsuccessful login attempts on the app over the past few days. I am reaching out to inquire if there may be an issue with my account. Please advise if there is any specific information required from my end to regain access to my account. Thank you and have a wonderful day! Best regards, JessieK

Hello, I recently signed up for a Bumble account through Facebook and went through the verification process. I also opted for a membership to support the platform. However, shortly after, I noticed that I haven't been matched with anyone, which is unusual. I am unsure if there's an issue with the matching system or if my account has been inadvertently blocked. Could someone from Bumble kindly assist me with this matter? My account is registered under the email [redacted] Thank you.

I met a guy two weeks ago that caught my interest, but I ran out of compliments to show him how I felt. His name is Taz, 52 years old, a Gemini, 5'10, located in Manhattan, New York. The encounter happened on October 22, [redacted]. I don't want to miss a potential connection. Is there a way to pass this message along to him? I realize it may seem unlikely, but I'm hopeful. Thank you, Gwendolyn

I am incredibly frustrated with this new App. Despite my efforts to set up my account by following all the prompts, I have been unable to get it to work properly. The fact that I am being asked to pay for a technician to resolve issues with the app is quite disappointing. I have dedicated a significant amount of time to troubleshooting this, and it's disheartening to still not have it up and running. I was merely trying to understand why the app isn't functioning as expected. How can I successfully activate this app and get it to go 'live'?

At the beginning of [redacted], I created a Bumble account, but then suddenly I couldn't log in because it said I was under 18. By now, I am 18, but I cannot access my account no matter what I try, and Bumble support is not responding to me. I don't want to be visible to other users. The account is a year old now, and I can't delete it because I can't log in.