Brightwell Navigator Customer Service Issues

Hello Brightwell, My name is Yogendra Naresh Parmar, and I am reaching out regarding a recent transfer to my bank account that I have not received. I have previously contacted your team via chat regarding this issue, and was informed that it would be resolved with my bank within 3 working days. However, I have not received any further updates or emails on the matter. I am unable to call due to limited internet access and not having a USA SIM card as I am currently working on a cruise ship. I kindly request urgent assistance in resolving this matter by reversing the payment back to my Brightwell account. Your prompt attention to this issue is greatly appreciated as I need these funds to support my family. Thank you for your help.

Hi Brightwell support team, My name is Yogendra Naresh Parmar, and I am reaching out regarding a recent transfer I made to my bank account that I have not received. The transfer details are as follows: Recipient: Yogendra Naresh Parmar Transfer No: R60 [redacted] [redacted] [redacted] Mailing address: [redacted] Northwest 36th Street, suite [redacted], Miami, FL [redacted], [redacted]. I have already spoken to your team via chat, and was informed that the issue would be resolved in 3 working days after contacting my bank, but I have not received any updates. I am currently unable to call due to limited internet access and not having a USA sim card as I work on a cruise ship. Could you please expedite the process and reverse the payment to my Brightwell account? It is crucial for me to receive this payment to support my family. Your urgent assistance in this matter would be greatly appreciated. Thank you.

I connected my Brightwell account to my home account for 80% of my salary to be deposited directly. Last month, I requested my wife to check the balance only to find out that the account was broken, and $[redacted] had been transferred without my knowledge. Unfortunately, I am unable to log into Brightwell navigator due to slow ship Wi-Fi. I need assistance in retrieving my transfer history.

I am eagerly awaiting the return of my money sent to the Philippines on December 16th. Unfortunately, upon attempting to collect it at SM Sanpablo BDO Remittance, the system crashed, resulting in the cancellation of the transaction. Despite numerous calls to your customer service, I have only been instructed to wait for an email in the past four days. I have already provided the necessary verification by sending a photo with my passport and the provided reference number. My family urgently requires the funds, especially during this holiday season. Please expedite the resolution of this matter promptly.

Hello, I'm reaching out on behalf of a friend. Recently, they requested to cancel a transaction due to an error in the recipient's name, which was incomplete. They were informed that the cancellation was successful and the money would be returned to their account. However, it's been a while since they received this message on January 19, [redacted], and the funds have not been returned yet. The transaction reference number is [redacted]5. As the money is hard-earned, it's important not to overlook this issue. Any assistance regarding the refund status would be greatly appreciated. Thank you for addressing this matter promptly.

I made a transfer from my Brightwell card to my bank account in the Philippines. However, although the money was deducted from my Brightwell card, it has not been deposited into my bank account at BPI. The transaction on my Brightwell card shows that the money was transferred to Princess Cruises. I am concerned if they received my transferred money instead of my bank. I hope to resolve this issue and recover the funds. Thank you in advance.

I need assistance with a transaction on my Brightwell card. On April 8, [redacted], I transferred $61 to my personal bank account. However, the money has not appeared in my bank account yet. The transaction receipt on my Brightwell card shows that the recipient was Princess Cruises, but I did not intend to send the money to them. I would appreciate it if you could help me locate the funds or cancel the transaction. Thank you in advance for your prompt assistance.

Hello, I am extremely dissatisfied with the service provided by Brightwell. I have been unable to access my funds from the ATM for almost a week now, despite multiple attempts to resolve the issue with no success. It is disheartening to experience my card being blocked repeatedly, and the lack of response from customer service is frustrating. I would appreciate being connected to CEO Larry Hipp for further assistance. Thank you, Godfrey N.

Good day, Brightwell team. I have four questions that we are struggling to resolve: 1. What is the maximum amount we can send with bank on demand? 2. Will sending to the bank on demand more than 5 times in one month be an issue? 3. How long does it take for the money to be received at our bank, either through direct pay or bank on demand? 4. How quickly can we resolve any issues if they arise? We are currently confused about everything happening, so please respond as soon as possible.

Hello, this is Marlon Shawn Sewell. I work with Azamara as a food store keeper. Currently on vacation, I will be returning to work soon. On August 19, I applied to pay my electricity bill with JPS, Jamaica's public service company. I reside in Jamaica. To conveniently settle the bill, I utilized their app for online payment. They initially deducted a fee on the 19th, and now I need to verify the exact amount they charged me. JPS has requested that I confirm this with my bank to ensure I can continue using their app. Could you please assist me in determining the correct amount deducted from my card? Thank you in advance.