Bradford Exchange Customer Service Issues

I ordered a Disney characters Christmas tree tabletop music sculpture on Amazon for $[redacted]. The item did not match the description at all. Instead of the expected colorful lights resembling Christmas tree lights, only two dim yellow spots were lit up inside the sculpture. The paint on the characters' faces was flimsy, and there was excessive glitter on the snow edges, making it look cheap compared to the photos on the website. Furthermore, a piece was broken upon arrival. I am requesting a full refund to be issued back to my card and a return label promptly.

I have been collecting the Air Force commemorative coins and so far, I have received eight out of the twelve coins in the set. However, it seems that I did not receive the eighth coin titled "Integrity, Service, Excellence." I recently got the ninth coin, "Fighter Aircraft," and upon reviewing my credit card statements, I noticed a total of nine payments made from 19 July [redacted] to 31 December [redacted]. I am inquiring if the missing coin has been shipped, and if so, when was it shipped? If it has not been sent yet, could you please let me know when to expect it? Thank you for your prompt attention to this matter.

I made an online payment on Bradford Exchange and checked my online account to confirm if it was processed. It hasn't been posted yet. I tried reaching out via email, but the address was labeled as invalid. When attempting to contact them through their webpage, I encountered an error stating that my postal code should be 6 characters long, even though it has always been 5. I would appreciate any assistance with this issue. Thank you.

Last summer, I ordered the nativity garland. It arrived after a long delay, but I wasn't ready to use it yet. When I finally opened it, I was very disappointed to find the wrong item inside - a nativity with the holy family instead of what I ordered. Later, the kings arrived, and I do not want this set. I can't do an exchange as the credit card used is no longer valid. Please issue a refund by sending a check since payments have been deducted from my account monthly. I returned one box using the package slip provided and have another to send back. Please confirm receipt of the returned package so I can send the other one. I don't know anyone who would want this set. I'm quite upset and have lost trust in Bradford Exchange and their high prices. It's just not worth it.

I'm reiterating my issue as previously mentioned. Today, I received an urgent notice about a payment I owe. Despite my efforts to reach a live representative at your company all day, I have been unsuccessful. It seems like all calls are handled by automated systems, and I haven't been able to speak to a human regarding the urgent reminder from the debt collection department.

I purchased a ring from your company in memory of my late husband, who I was married to for 33 years. Unfortunately, the short warranty period has expired, and I was informed by a customer service representative that there is no available recourse to fix, replace, or refund the item as the center stone came loose. Feeling disappointed by this experience, I intend to share a negative review on Facebook regarding the poor quality of your jewelry and customer service. Additionally, I will consider writing to local newspapers to express my dissatisfaction with the lack of empathy and care shown towards customers in situations like mine. It is disheartening that my sentiments as a grieving customer were not considered. - Trish

Account #[redacted]99 - - R. H. I sent my check #[redacted] on 04/04/20 for $[redacted].66 to cover 2 orders of "MY PRECIOUS DAUGHTER" real roses with personalized charms. As of 04/16/20, the payment hasn't appeared on my bank statement. I'm unsure if I should stop the check and send a new one. Also, on 04/14/20, I contacted customer service at [redacted]. I reported that one of the roses from the "MY PRECIOUS DAUGHTER" orders was received damaged. The agent said a replacement would be sent in about 3 weeks. They informed me I didn't need to return the damaged rose. Can you confirm if a replacement has been ordered for me?

Dear Customer, Thank you for your recent order from The Bradford Exchange. We value your business and hope you enjoy your purchase for years to come. Order Number: [redacted]92 Shipping Address: Jean Akins [redacted] Ocean Ave F1 Brooklyn, NY [redacted] US Item: In God's Hands Figurine Collection Item Number: [redacted] Quantity: 1 Price: $39.95 US Shipping Method: Standard Estimated Arrival: Monday, May 11 - Friday, May 15 Subtotal: $39.95 US Shipping & Service: $8.99 US Estimated Tax: $4.34 US Total: $53.28 US *Please note that items may arrive separately if you ordered more than one. *Express and 2-Day shipping are not available for certain locations. *Holiday delivery guarantee may not apply to all locations. *All orders are subject to credit approval. To track your order, click here. We understand your concerns and will promptly address your request to cancel the order. Thank you for bringing this to our attention.

I recently placed an order for a Mother's Day ring for my mother with the expectation that it would be shipped today. Unfortunately, I have just discovered that the shipping has been delayed until next week, potentially even later. This lack of communication is disappointing as I have dealt with other companies that provide a much more efficient service. It is frustrating to find out at this late stage that the delivery will not arrive on time to make my mother's day special. After looking at reviews, it seems I am not the only one who has experienced this issue. I do not wish to wait two months for my order, so I would like to cancel it. I will also be sure to inform others about my experience to prevent them from using this service. It is disheartening that customer satisfaction seems to be of little importance. Please cancel my order. Thank you.

I am reaching out about an issue with my Mother’s Day order. Last week, I was informed that my order would ship on May 9. Despite the order confirmation email promising delivery on May 9, my account indicated a delivery date of June 10. This discrepancy prompted me to contact customer service as this item was intended as a Mother’s Day gift. Initially, the representative assured me that the product would arrive on May 9 after verifying it was being customized. Despite this, after calling back this morning, I was abruptly disconnected after a 30-minute hold. Subsequent calls were met with a closed office message. I am in urgent need of assistance with this matter.

I am customer #[redacted]00. I purchased 5 units of the “Granddaughter I Love You Box” and “Granddaughter Bangle Bracelet” each on installments using a credit card. I interacted with a customer service representative to place the orders and provided my credit card details. Although I was informed that no further action was required and my card would be charged, the payment was made in April and I noticed the same charges on my credit card statement for May. I am worried about the possibility of continuous charges without authorization. I tried contacting TBE using two different numbers, but I received a long message both times and learned that TBE is closed until the next business day. I find it concerning that they are not available during regular business hours. I am seeking clarification on whether TBE has ceased operations and if this situation is a scam. I urgently require a resolution in the form of a credit for the overcharge on my credit card and assurance that further unauthorized charges will not occur. If this matter remains unresolved, I may need to escalate it by contacting the BBB. Thank you. Mary Lynn F.

I have made three attempts to address this issue via email without success, so I am reaching out here for assistance. On 27th/4/20, I purchased the Centenary End World War 1 coin for $49.98, including postage. Upon receiving the coin recently, I noticed an additional charge of $99.98 on my Visa card without authorizing any further purchases. I kindly request an immediate refund of this amount to my credit card. I believe the product's advertisement was misleading, as I did not intend to buy any additional items, assuming it was a standalone offer in the Herald on Sunday from April 26th. I appreciate your help in resolving this matter promptly. My client account number is B[redacted], and my name is J M Petrowski.

The ring I ordered for my daughter at [redacted] Hampton Hills Drive, Lakeland, Florida [redacted] never arrived. I bought her a mother's ring for Mother's Day, customized with the kids' names and birthstones. I've had trouble with my email and password on your website since May 6 when I placed the order. I received a confirmation email initially but haven't heard anything since. Unfortunately, I had hoped to get a nice gift for her husband for Father's Day, but I can't seem to track my order. I saved the order details with all the ID numbers, hoping it would be resolved. It's disappointing as I believed in the company's reputation.

I ordered a jewelry box for my mom for Mother's Day a few days before the occasion. Regrettably, I acknowledged that it would not arrive on time. However, the gift has yet to reach her. My mother, Emily K., resides in Scottsdale, Arizona. The order number is 94[redacted]. I'm concerned about the delayed delivery and would appreciate an update. Please contact me via email at [redacted]. Thank you.

I placed an order for the Stargazer Star Sapphire Pendant with order number [redacted]40 on June 15, [redacted]. The order confirmation stated it would arrive by Wednesday, June 20. However, after creating an account, I noticed the order was not linked to it. I contacted customer service via email, experiencing difficulty with the zip code entry. After a few attempts, I inquired about the delivery date as my credit card has not been charged yet, as per their policy. When I called Bradford Exchange customer service and confirmed my order number, I discovered the expected delivery is in July, which doesn't meet my deadline. I need to cancel the order since I require the item before Friday.

I did not receive the "Holiday Headquarters" item in the collection you mentioned. I received the "Growler Light Merchandise - World’s Famous Clydesdales" on March 26, [redacted], and "St. Louis Brew House" on May 22, [redacted]. When I received a bill mentioning the holiday item, I initially thought it referred to the Brew House. I explained my situation with my husband's passing in a memo with my May payment, as he enjoyed the bottles. I am interested in acquiring the Holiday Headquarters item to complete the collection for my son, who also likes the bottles. Please look into this matter to clarify and resolve the situation. Thank you for your assistance. Mary A. MacLeod. 22 Tempest Lane, Willingboro, NJ 08[redacted].

I have received two confusing invoices for ordering TK Show-Bell Holiday Ornaments. I would like to confirm the cancellation of the ornament order and verify if you received my orders for a bolo bracelet and birthstone pendant necklace. The bolo bracelet is for my granddaughter with the names Gillian and Nana, and the necklace is for my daughter. I have not yet received invoices for the jewelry orders. I have tried calling customer service without success today. I have account numbers, client numbers, and order numbers from the ornament invoices that I can provide to the customer service representative when they contact me. I prefer speaking with an agent rather than sharing information via email. I will try calling again. Please confirm the best time to call in the Central time zone and provide your phone number ([redacted]). Kindly cancel the ornament orders promptly and confirm the status of the bracelet and necklace orders. If necessary, I will resubmit those orders with additional details. I appreciate your assistance and look forward to speaking with a customer service representative. Mary P. [redacted] (home) or [redacted] (cell)

I placed an order for a ring on 1/11/[redacted]. The order was confirmed, but I have not received the delivery. After initial contact, they explained they were out of stock and promised delivery in a few weeks. It's now July [redacted], and they are not responding to my follow-ups. I was offered a different ring, which I do not want. Please help me receive the original order, which was meant to be a special gift for my sister. Thank you. - Dawn Galletly

I am disappointed that the 3-foot tree only came with 5 angel ornaments instead of the 10 shown in the picture. Considering the high price of the collection, it should have included all 10. I am frustrated that this collection was meant to be done in three shipments but I keep being asked for more money unexpectedly. It feels like I am being extorted. It's absurd that after nearly a year, the collection is still not complete. I've attempted to make a payment today but waiting endlessly on the phone is inconvenient. The website seems to be down for online payments, so I'll have to mail the payment. I hope there won't be any late fees.

I received an unexpected order that I did not agree to receive regular shipments of. I do not want to pay for items I didn't knowingly order. The only thing I did order was the Thomas Kinkade diffuser with two oil bottles, not more shipments. I am willing to return the diffuser, oils, and the two extra essential oil bottles I received yesterday to resolve this issue. Although I know unsolicited items are generally considered gifts by law, I am ready to return the whole kit if you provide a return label. Thank you for assisting me in fixing this financial matter. -Amy H.