Bradford Exchange Customer Service Issues

I paid for a TK Santa Teardrop Wreath on 11/2/18, and my check has been processed. It is now 12/12/[redacted], and I still have not received the item. I was informed that it is out of stock, but I should receive it by Christmas. I am disappointed that a Christmas decoration was sold without the ability to deliver before Christmas. I wonder if orders were processed in the order they were received, or if production only began after all orders were placed. I have been a customer of Bradford for a while, and this experience is frustrating. I have had trouble accessing the website, as it asked for an account number that was not recognized. I then registered, but did not receive the promised email. I am feeling frustrated, and unsure about the next steps to take.

I ordered 13 "She Believed She Could" gifts for my family totaling $[redacted] on October 26. The correct address was provided as 55 Crescent Dr., Lake Hopatcong, NJ [redacted]. However, all 13 confirmation emails had the address changed to 55 Crescent Rd., Hopatcong, NJ [redacted], a neighboring town where the gifts were sent and returned. I contacted customer service to correct this error, but the issue persists. I even reached out to tech support and sent a letter but haven't received a resolution. This mistake has caused a significant delay in receiving the gifts for Christmas. I urge a higher authority to address this promptly so I can have the gifts delivered before Christmas morning. This experience has been exhausting and disappointing, especially as a 79-year-old looking forward to this special gift for my family. Your immediate attention to this matter is greatly appreciated. Thank you.

I purchased a snowman globe for my grandson as a Christmas gift, but it arrived broken today. Following the instructions provided, I sent it back. However, I am now unable to order a replacement or exchange in time for Christmas. Although I can still purchase it, the shipping charges are extremely high for a timely delivery. The way the item was packaged suggests the globe was already broken before shipping, as other parts were intact. My grandson, aged 6, will be disappointed not to have this special gift like the others I bought from your website this year. It's disheartening as I wanted him to have something memorable from me. Thank you, Sherry D.

I ordered the 9/11 Strength of the Nations collection but received the Liberty Wings box instead. This was intended as a special gift for a loved one, and I'm disappointed that the wrong item was sent, especially during this important time. Customer service informed me today, on 12-18, that the item I wanted was not available, which was not communicated earlier. The product I received does not meet my expectations; it feels light and not worth the price of $[redacted].21. I am extremely dissatisfied with the service and the quality of the statue. I will not be purchasing from Bradford again. The significance of this 9/11 statue as a gift was not honored.

I am a bit slow with payments and need to settle my bill of $24.76. Time seems to move quickly, but I move slowly. My name is Angie M. Gaeta, my address is [redacted] Renton Court, San Jose, CA [redacted], and my phone number is [redacted]. I will provide my Tech CU account number in a letter. Please do not use it without my permission, as the bank is already upset with me. My youngest son is vigilant as he thinks I might fall victim to scams. I will send the invoice with my account number for prompt credit. My account number is #[redacted]85. Thank you!

I need to return the Holiday Lantern and the TK snow globe tree. I have the original packaging but lost the invoice and return information while I was sick and in the hospital. I have been searching for a week without success. I am willing to pay for the return postage myself, but I am unsure if I can return it using my own shipping label and tracking number while still being eligible for a refund. Can you please send me a return shipping label, questionnaire, and any necessary information so I can return the items promptly before leaving town again? Additionally, I am unsure if I should use UPS or the United States Postal Service for the return. Your help in resolving this matter is greatly appreciated, and I apologize for any inconvenience caused. Thank you.

I purchased an army ring for my husband in size 12, but it's too big. I still have the original packaging but can't find the paperwork to return it for a size 11. If I have it resized at a local jeweler, will it void the warranty or damage the engraving inside? Can you please send me the return instructions? I bought it in late November or early December and received it after Christmas. I appreciate any assistance, as my husband really likes the ring. A payment was just taken from my checking account today. Thank you, Anna S.

Hello, In early November, I sent a card to your company to order a snow globe and a music box, both personalized. However, I did not receive an order confirmation despite waiting on hold on the phone several times. Feeling ignored and unable to reach you, I assumed my order was lost. Just before Christmas, my daughter ended up ordering the items online using my credit card to ensure my granddaughters would receive them. The orders arrived separately - first the new ones, then the original ones. I will be returning the duplicates along with a note. Improved phone service could have prevented this confusion. Thank you.

I have attempted to contact Bradford Exchange twice via email and once over the phone to inquire about my collection, but I have yet to receive a response. Cheri Lynn informed me that the Collection was retired, and despite reaching out subsequently, both Moses and Larsissa have failed to provide the answer I need regarding the Thomas Kinkade Heirloom Santa decoration set. I have 18 ornaments with 3 that are damaged, and I am uncertain if the set is complete with 18 ornaments or if there are more to complete it. Additionally, I am interested in ordering individual items to replace the damaged ones. I have been a loyal customer of Bradford Exchange for years and the lack of communication is disappointing and frustrating. I would appreciate any assistance you can provide on this matter. Thank you. - D.A.

I recently purchased a ring from your company, but unfortunately, when it arrived, it was too small despite using the sizing tool provided. Additionally, I was unaware that the ring needed to be removed frequently, causing it to get damaged quickly with regular use. I was hoping for a piece of jewelry I could wear daily. The ring in question is the "Until We Meet Again," which I paid for in full with check #[redacted] on January 31st. I am looking to return it for a refund. I am currently using my daughter's computer since I don't have one. I still have the plastic bag that was used for shipping; can I use it for the return? If not, could you please provide me with a return label and instructions on how to proceed? Thank you for your assistance. Lenona J. [redacted] Ingram Avenue New Albany, IN [redacted]

I have an account with the number [redacted] and I had an agreement with The Bradford Exchange to receive a set of coins monthly. Each coin cost £39.95 plus a £2.99 service fee. I'm still waiting for the last coin in the collection. In January [redacted], I was informed by The Bradford Exchange that the quality of the final gold coin had changed, and the new price was significantly higher. I expressed my dissatisfaction and requested to speak to a manager, but was unable to reach one. Instead, I asked for a written explanation and resolution, but have only received more coin advertisements. My issue is that the contract was altered after I had almost completed the collection. I'm requesting three options: 1. Provide the final coin as agreed, 2. Offer a full refund for all coins returned, 3. Compensate me for the value of the final coin and send it without a handling fee. I expect a response within 5 working days. Sincerely, M. Maguire from 10 Burton Close, Widnes, WA8 9ZJ.

I purchased a Nativity set from Bradford Exchange last year, but was surprised by the number of pieces in the set and the total cost. Realizing I didn't have space to display it all, I contacted customer service and cancelled my account back in early February. I had already spent over $[redacted] for the pieces I received. Recently, I discovered two new charges on my PayPal account from Bradford Exchange for additional pieces after I had cancelled. I don’t want any more pieces and wish to have these charges removed. If any shipments are sent, I will refuse and return them unopened. I kindly request a refund of the two charges of $25.97 each. The situation is frustrating, and I hope to have it resolved promptly. ~Beth Hallman [redacted] Sandell Drive Fort Worth, Texas

I placed an order for the "4th Marine Division" USMC Challenge Coins for my husband on November 28, [redacted]. Unfortunately, he has not yet received the complete set despite making the payment for the entire collection and shipping. Now, there seems to be a mix-up with billing for different coins that were not part of the original order. My account number is [redacted]06, and the order number is [redacted]90. To my dismay, my account has been sent to a collections agency. I am deeply disappointed with the service I have received from your company. I provided my credit card details to settle the payment. I am requesting an apology from the Director, Richard H Thomas, Director of the Board of Governors. The set is still incomplete, and due to this experience, I will not be recommending the Bradford Exchange to others. Sincerely, Erlinda Smith, a Proud Marine's Wife. P.S. Imagine his disappointment.

Hello, I recently purchased your Legendary Shipwreck Titanic Coin and promptly made the payment upon receiving the invoice; however, I later received another unwanted coin and without my authorization, the payment was deducted. I promptly contacted your customer service and was instructed to return the unwanted coin for a refund. Despite sending it back immediately and incurring the return postage cost, I have yet to see the reimbursement in my account. I am requesting the immediate return of the payment. I believe that waiting for a couple of weeks for a refund is more than reasonable given the inconvenience. I have previously contacted your customer service with no response, and unfortunately, I do not have my account number or payment details at hand. Sincerely, Brendan W. Flat 11/5 62 Strowan St. Glasgow G. 32 9HD Tel. 0[redacted] Mobile: [redacted]5 Thank you, and I am anticipating a prompt response.

I recently bought a [redacted] Morgan silver dollar error coin and paid for it in full using my credit card. However, I received a bill today for the same amount, indicating that my card was charged twice. My account number is [redacted]70. I refuse to pay twice for the coin. Please either send me the coin or refund my money. I have experienced this issue with your company before, and I am considering sharing my experience on Facebook and Twitter to inform others about this unethical practice. I believe that many others, like the [redacted] people who have been double charged, will also be dissatisfied with your service. Your company is gaining a reputation for being dishonest, and this will be my last purchase from you. I shouldn't have to struggle to receive my order or be billed twice. I urge anyone reading this to consider buying from a different mint. Thank you, George B.

I am writing on behalf of Mr. G Mackney requesting a detailed statement from Bradford Exchange for 6 transactions debited to his account in February [redacted], totaling $1,[redacted].14. There were 5 debits on February 13, with 2 pairs of identical amounts, and one more debit on February 28. Please send the transaction details to the provided email address promptly. I also request that all communications regarding Mr. Mackney's purchases be stopped. I look forward to your swift response via email or you can contact me at [redacted] as phone communication seems challenging.

I purchased the Barack & Michelle statues titled "An American Milestone." Upon arrival, I noticed an issue with Barack's head in the picture where he is appreciating Michelle; the back of his head appears to be turned down, covering part of it. Additionally, Michelle has a small crack on her hand. I had expected the wording on the bottom surface to be visible, but Barack & Michelle are standing on most of it. I have noticed several different Barack & Michelle statues available on eBay and from private owners. I am considering safely packaging it, returning the statues, and requesting a refund.

My name is Nancy Dickens, and I have an account with your company. I ordered checks for my mother, Mary Lothery, last year, just once. However, this time I had to order twice, and both times the numbers were incorrect. The first time, the numbers were the check number instead of [redacted]. The second time, when I called and spoke to a lady, I repeatedly asked her what the [redacted] meant, but she insisted it was the check number, despite my corrections. I am returning the two books of checks my mom received and will not be ordering from your company again.

I recently discovered that I was sent to a collection agency for missing a payment. As a long-time customer, I believe I should have been notified about any missed payments prior to being handed over to collections. If there was an oversight on my part, I would have promptly addressed it if I had been informed. Please provide me with a letter detailing the amount due so I may submit payment accordingly. I also request clarification on the product in question and the date it was dispatched as there have been instances of misdelivered items in the past. I have rectified such errors before by returning items to the postal service. It's possible that there might have been a mix-up with one of my previous purchases. I would like to ensure that all outstanding payments are settled correctly. Just a side note - I have been a loyal customer for many years, even back when my sister made orders with your company.

Order # [redacted]42: I have received three different arrival dates for an item I ordered in early March. This situation is frustrating. Please expedite the shipping for free or cancel my order. This will be my final purchase from Bradford Exchange. I will not recommend this company due to unprofessionalism, lack of email notifications, and the inconvenience of having to check the website for delivery updates. I expect a prompt response as the only communication I received was the order confirmation. The item was intended as a birthday gift for my friend, whose birthday is in March. I apologize to her repeatedly, but the product has not even been shipped. It is crucial that this issue is resolved promptly.