Bradford Exchange Customer Service Issues

I recently received a ring labeled as the "All My Love Diamond Ring" in size 11 from your company. The enclosed invoice mentions a remaining balance of $48.61, but I did not place an order for this item. On February 8, [redacted], I actually ordered the "Pride of the USMC" ring in white topaz, size 11, and sent a check payment (No.[redacted]) for $[redacted].99. After reviewing the ring's brochure, I noticed an additional $12.98 for shipping that I missed including in my payment. My late husband, who was a Marine, inspired this purchase. As a loyal Bradford Exchange customer, I urge you to resolve this issue promptly. Suzanne B. K. Email: [redacted]

I need assistance logging into my account to track the status of an order for 2 bracelets for my granddaughters, which are needed for graduation. I'm having trouble with the password and contacting customer service has not been successful. Please help me resolve this issue. My name is Jacquelyn Pickett from [redacted] Skysil Ct. Cornelius, NC [redacted]. You can reach me at [redacted]. I am also concerned about a payment of $79.26 that I supposedly owe, which is being deducted from my checking account. I have my credit card number and social security number available if needed. Thank you for your assistance.

I recently submitted an order for a bracelet with incorrect names. I would like to change the names listed on the bracelet to those of my grandchildren. The correct names are as follows: Hannah (March), Ellie (March), Kate (April), Charlie (May), Cassie (February), Jessica (September), Claire (December), Nicholas (March), Liam (May), and Henry (January). Please update the names accordingly before shipping the order. Thank you. - Jeananne Bloudek

I placed an order for the Disney rose vase some time ago. When it arrived, the flowers were all squashed and the vase was damaged. I contacted customer service, and Bradford kindly replaced the item. I decided to donate the damaged one to charity. Unfortunately, the replacement vase also had issues, as the vases were completely detached from the base. Thankfully, my husband caught it before it fell. After contacting customer service about two to three weeks ago, I was supposed to receive instructions via email to return the item, but I never received them, possibly sent to the wrong email address. I am still hoping to make this vase work for my daughter's wedding gift in September. I am uncertain if I need to return the current vase before receiving another one. I tried calling on Monday the 8th, but the office was closed, so I am reaching out this way for assistance.

1. I am Shelly Threlkeld with the customer number [redacted]50. I recently received a bill for a Churchill coin that I did not order or receive. Kindly remove this charge from my account. I am willing to return the coin if it arrives in the future. 2. I am being bombarded with numerous solicitations in my mailbox daily. I am only interested in the Queen Elizabeth II coins that I collect, specifically the Platinum Jubilee and Gold Memorial Coins. Since relocating from Fort Gibson to Broken Arrow, OK, in February, I have not received any QEII coins. Despite the mail from Bradford offering various collectibles, I believe you have my updated address. I am unsure if you have sent additional QEII coins, but I have not received any. 3. If only the promotions department has my new address, it is as follows: Shelly Threlkeld [redacted] South Garnett Road Apt [redacted] Broken Arrow, OK [redacted] Please send all future coins to this address, focusing solely on the Queen Elizabeth II coins. Kindly refrain from sending any more advertisements via mail to my address, as I am unable to begin new collections until I have completed the QEII sets due to financial constraints. Your cooperation in reducing my stress levels would be greatly appreciated as I am already under significant pressure. Thank you.

Hello, I need to update my billing and shipping address to [redacted] Bennington Drive, Murfreesboro, TN [redacted]. You can contact me at [redacted]. I am concerned because I have not received a package that the tracking shows as delivered. Could you kindly get in touch with me to resolve this issue? I'm unsure if there was a mix-up with the address confirmation. I appreciate any assistance you can provide. Thank you. Sincerely, Audrey H. --- Hello Audrey, Thank you for reaching out to us. I apologize for any inconvenience caused by the delivery situation. The tracking number [redacted][redacted][redacted] indicates your order was shipped on 05/15/23, with an estimated delivery date of 05/23/23 according to UPS. Please note that express shipping is available when placing orders for in-stock collectibles. We strive to deliver according to your requested date. For future orders, select collectibles are eligible for express shipping on our website. If an item is labeled “Express Ship Available,” you may upgrade your shipping during checkout. We currently have on file a different address from the one provided in your email. Kindly confirm the correct billing address as: [redacted] Bennington Dr., Murfreesboro, TN 37[redacted] Your prompt response would be highly appreciated. Should you need further assistance, feel free to contact us. Thank you and have a wonderful day! Norbert at Bradford Exchange

Recently, my adult daughter, age 50, started purchasing Mickey Mouse items from your collection and cherished them. Following her passing in March, I have been sorting through her belongings to determine how best to honor her memory. Most items have found interested recipients, except for one particular olive green handbag adorned with Mickey Mouse designs. It carries a Disney tag but does not seem to be available on your current website. I am unsure of its original purchase date and cost. Any details you can provide regarding this item would be greatly appreciated as I try to determine a fair price for it. Although she never used the bag and packed it away, I want to ensure transparency. Please let me know if this item was part of your offerings.

I am returning both the case and the second Mickey Mouse medallion I received today. I was not aware that this was a continuous product offer. I only intended to purchase the initial medallion. I have already paid for the first one and do not wish to receive any further items in this collection. Kindly refund my account for this shipment. Patty J. [redacted] N. Round Barn Road Richmond, IN [redacted] [redacted] [redacted] Please leave a message.

I placed an order for the Queen Elizabeth II Locomotive when you first offered it earlier this year. I have yet to receive it, despite my building manager carefully checking all received packages for the past 3 months. Your package did not show up in our system. My name is Robert F. Doxsey, residing at [redacted] Clark Street Apt. 28 G, Brooklyn, New York [redacted]. I am disappointed by this delay as I usually do not encounter issues with deliveries to my building. Every package is recorded in our building's delivery system and signed for at the front desk upon retrieval. The building management has confirmed that no package from you has been logged. Kindly review your records and inform me of any updates. I am eager to receive this item.

I recently subscribed to the National Park $2 bills collection. I needed to update my shipping and billing addresses. During my call to customer service, I was informed that I would have to cancel my existing order and place a new one with the updated information. Alternatively, I could settle the remaining balance to avoid this. I opted for the latter and have since received the outstanding bills. However, I have now noticed unauthorized charges for coins. I wish to cancel all current orders and discontinue any future shipments from Bradford. I am baffled by the unexpected charges and shipments of items I did not approve.

I recently lost my husband and was extremely surprised to receive a memorial plaque with his name on it in the mail. I did not order this plaque and am upset to have received a bill for $87.00 for it, signed by Robert Thomas. I demand an explanation for how this unauthorized item was sent to me and why I am being charged for it. Please contact me urgently at [redacted]. If I do not receive a call within the next hour, I will have to take further action. Thank you, Suzanne G. [redacted] Fairhaven Way Chapin, SC [redacted]

To whom it may concern, I have placed an order for Dobby. My account number is B[redacted] and my product item number is 03-02-[redacted]. I am unsure which courier has the parcel. I have been attempting to contact customer services through live chat but have been unsuccessful, so I am reaching out this way. Could someone please assist me? I am also trying to get a refund as I am owed £30 back in a cheque. I am growing concerned that I may have lost my item. I hope to receive some assistance soon. Kind regards, Carly

I have made multiple requests through email and the Bradford's form for Return Address Labels in July and August but have not received them from with Bradford. I need to find an alternative way to return two Coin Sets which include: a set of 12 'One Crown' Proof Coins for Queen Elizabeth II Platinum Jubilee, and a set of 6 'One Crown' Proof Coins for Queen Elizabeth II Silver Jubilee. I am disappointed with the lack of response from Bradford and will have to look into alternate options for returning the sets.

I have reached out to Bradford through both regular email and their online form in July and August, requesting Return Address Labels, but have not received them. I need to return two Coin Sets: a set of 12 'One Crown' Proof Coins commemorating Queen Elizabeth II's Platinum Jubilee and a set of 6 'One Crown' Proof Coins for Queen Elizabeth II's Silver Jubilee. Since I have not received the labels, I will need to find an alternative method to return these sets.