Bovada Customer Service Issues

Yesterday morning, I made a deposit on Bovada to play. The first time I submitted it, the payment appeared as declined on the screen, but it actually processed. I resubmitted the same information, and this time it went through. After playing and losing, I later checked my account to find out that both payments were processed. I contacted Bovada about being double charged. They initially insisted the first payment declined, then mentioned it was for insurance purposes. This was confusing as the transactions were not identical. I explained that only one deposit was authorized, and the unauthorized second charge caused an overdraft fee. I provided the bank statement as requested, but by the end of the day, no refund had been issued, and I was charged an additional $35. Customer support informed me it would take 10 days to refund the extra charge without consent. This situation is unacceptable, and I require a prompt resolution to avoid further fees.

I recently won about $2,[redacted] on Bovada and wanted to withdraw $2,[redacted] through litecoin. However, when I tried to make the withdrawal, my account was disabled by Bovada citing that I have two accounts with different emails, which is not true as I have only ever used one email address. I am prepared to provide Bovada with a picture of my driver's license to verify my identity. I can confirm that my birthdate does not match the other email account they are referring to because I have never created two accounts. The issue now is that I've been unable to contact Bovada via email or phone, with their phone line currently inactive due to the Covid-19 pandemic. This has left me unable to access my account for at least two weeks, and it seems Bovada is not interested in resolving the problem as their customer service is lacking.

Email: [redacted] Name: Justin Peltier I have been playing at Bovada Casino for approximately 15 to 17 years without using any bonus codes on my deposits. Yesterday, I made four deposits without adding any bonus codes, as I have never done in all my years of playing. I am requesting a free cash bonus be credited to my account as a gesture of appreciation for my loyalty and continuous deposits over the years. I am open to any playthrough requirements but would prefer to receive the bonus immediately without needing to make another deposit. I am grateful for the opportunity to gamble on your site and have recommended it to many others. I hope to continue playing at Bovada for many more years. Thank you, Justin Peltier Please update my phone number to [redacted].

I placed a 6-team parlay on September 21 at 6:31 PM for the Los Angeles Dodgers vs. Colorado Rockies game scheduled for 8:30 PM the same day. I won the bet 5-4 as the Dodgers covered the moneyline. However, when I checked my transactions, it falsely stated that I lost the bet for September 22nd. I did not place any bets on the 22nd and your platform does not offer baseball bets two days in advance. My bet was specifically for the September 21st game against Colorado. Please correct this error promptly and reinstate my open bet sheet to reflect the accurate information. I am disappointed to see a mistake like this, and if it is not resolved, I may need to consider using a different sportsbook. It's important that these issues are addressed and fixed promptly. Thank you.

I received an email on 09/26 Sunday stating that my account was temporarily disabled. Here is a copy of the email I sent: Hello, I am inquiring about the issue regarding my account, email: XXXXXXXXXXXXXXX. On Sunday, 09/28, my account was disabled in the morning. I immediately contacted customer support, and they mentioned a 24-48 hour response time. However, I have not received any updates yet. I was informed it might be due to a Terms of Service violation. I referred my mother to this site a month ago, sharing the same last name but residing in different cities. I can provide proof of this with our driver's licenses. Regarding bonus manipulation accusations, it does not make sense considering my significant deposits and wagers consistently. All wagers are on sports events with clear outcomes. Please review and lift the account disablement. It is disheartening to face such inconveniences after referring others. I value our business relationship and am willing to provide any necessary documentation. Kindly advise on the best contact. Thank you.

My account got disabled for something I didn't do. I didn't invite anyone or use any bonuses. Yesterday, I added less than $[redacted] to my account. How am I breaching a "refer a friend" service if I didn't invite anyone or use any bonuses? I enjoyed playing the game and it's unfair that I can't access my account. I won almost $[redacted] and now I can't even access it because my account was closed for no reason. I truly enjoy playing the games as they are relaxing, so could you please reinstate my account?

Nevada disabled my account after six months, claiming I was in New York. They were aware of my location for the past six months. As long as I have an account, they should not block me for access in a state they don't serve. Is there a solution available for use in multiple states? I briefly traveled to New York, and they suspended my account. They mentioned a 48-hour wait to regain access, which has passed, but I still cannot log in.

My account on Bovada got disabled recently after six months of use. They claim it's because I accessed it from New York, which is odd as they were aware of my location for the six months prior. Generally, you aren't allowed to create an account in a state not supported by Bovada, although you can still use your account if you move to another state. I was briefly in New York, and they blocked my account. They mentioned that it would take 48 hours to reinstate my access, but even after that time has passed, I'm still unable to log in.

I've spent more than a week analyzing bowl games and carefully crafting my betting sheet. Unfortunately, the site being inaccessible during the bowl game weekend has greatly disrupted my experience since Bovada is my sole betting platform. Do we have an approximate timeline for when the site will be restored? I've already missed out on several games and I'm curious about the compensation Bovada intends to offer for this significant inconvenience.

I am frustrated because during an online poker game with 16 players, there was a sudden glitch where only I couldn't make a move for about ten minutes, causing me to lose a significant amount of money. This happened late in the game when I was in fourth place. Despite finishing in fourth place and earning $27, the potential to win was there, making it very disappointing. The screen seemed frozen except for the countdown clock on the side, and I question if this was a fair situation considering the circumstances.

I am currently unable to access my account, which contains a recent $[redacted] deposit. I am unsure why I have been locked out and am frustrated by the lack of customer support. I have attempted to contact the company through various means to no avail. I require assistance in either recovering my funds and closing the account, or regaining access to my account as the password reset option is unsuccessful. Please refund my $[redacted] or provide a resolution promptly. Thank you.

I made a deposit, played, and eventually lost all my winnings. The problem is with the rewards system. The game I played should give 15 points for every $1 wagered, but I only received [redacted] points after wagering $[redacted], when I should have gotten around 79,[redacted] points. Customer service claims my account is not eligible for the points. However, I have an email stating that the more you bet, the more points you receive, without mentioning eligibility for a bonus. Contact options are limited due to covid, with long wait times for live chat and email responses. I provided evidence with pictures, but they insist my account is not eligible. I am frustrated and unsure of what to do next.

I recently reached out to customer support via email because I have been unable to connect with them through the chat feature. I received multiple emails prompting me to click on a link to earn reward points, but only two of the links worked and granted me the points. I contacted support to address the issue and request the bonus reward points I was promised for the inconvenience. However, the response I received did not address my concerns about the non-working links and missing points. Instead, I was informed about trouble logging in, which was not the issue I needed help with. I am now unsure if this was a misunderstanding on my part or if there is a security concern with my account.

I need to update my phone number associated with my Bovada account as I can no longer access the current one. This is causing issues with setting up Match Pay for withdrawals. My account PIN is [redacted]. Additionally, I can be reached at [redacted] and my email is [redacted] My billing address is [redacted] Conner Street, New Albany, Indiana.

I placed a bet on Sunday and only managed to use $40 of the bet money before encountering difficulties withdrawing from my Bovada account. Following a phone number change, I updated my information as instructed by providing the new details via email. Despite completing this step, I am still unable to access my account. After contacting numerous Customer Service Agents and a Security Supervisor, I am frustrated that the issue remains unresolved after more than 72 hours. My boyfriend and I share this account without any previous problems since opening it in [redacted]. The constant back-and-forth with online chat agents, repetitive questions, and lost connections have left me feeling like no progress has been made in resolving this matter over the past four days. I am reaching out for assistance in finding a solution, even if it means withdrawing the funds and closing the account.

Recently, my son came back home and recommended Bovada to me for weekend gambling, highlighting the referral bonus. I then referred my other son, who lives elsewhere. After meeting the rollover conditions for the bonus, I attempted to withdraw funds. Upon trying to cancel the request to play more this weekend, I discovered my account was disabled. I suspect it's due to the referral bonus, although the site allows unlimited referrals. Could the issue be that my son and I occasionally log in from the same computer? My account held a significant sum, while my son's had less but still a decent amount. Will these funds be lost now? My account had no remaining rollover. Has anyone faced this problem before? I'm curious about the resolution time and whether we'll need to provide IDs. Any insights are appreciated. Thank you. Also, my withdrawal request never reached our crypto address.

Transaction Reference Number: [redacted][redacted] I made a bet that Manchester City would keep a clean sheet in their match against Chelsea FC on November 9, [redacted]. The final score was Manchester City 2 - Chelsea FC 0, meaning my bet should have been a win. However, when I checked my Bovada account, I noticed that the bet was incorrectly marked as a loss. I kindly request that this issue be rectified, and my account be credited accordingly based on the actual outcome of the match. Thank you.

Hello, my name is Giselle Lozada. I tried to deposit money into my account using my bank card, but it was unsuccessful. I followed instructions and used a different card to deposit the money. Now I see your company is attempting to charge the initial declined card. I would prefer not to take action against your company or cancel my card, but I will if the charges continue.

I was playing a new slot game called "Year of the Rabbit." In this game, wild symbols fill a basket, triggering an event where you pick hidden symbols to win prizes. My basket was full, but the event wouldn't trigger. I continued playing at a higher stake, but the bonus world was large. It had never taken this long to trigger before. I ran out of money and attempted to deposit more while in the game to not lose my progress. Suddenly, the game restarted, and I lost the full basket with approximately $1,[redacted] worth of spins. I couldn't recover it, which seems unfair. Bovada has been fair to me until this happened. It's disheartening that lower bets didn't take as long to trigger, and my high stake seemed to affect it. Losing all that progress without the chance to recover is disappointing. I understand the risk, but I feel robbed of the opportunity to recoup my losses. I'm not asking for a freebie, just a fair chance to regain what I lost. I've decided to avoid the casino in the future and advise others to do the same if this issue persists. I hope this feedback is taken into consideration for the fairness of all players. Thank you.

I'm Raphael Glover using the [redacted] email address. Approximately a month ago, I attempted to update my phone number on my account but mistakenly entered the wrong number. I only noticed the error when I tried to deposit money and was asked to verify the phone number. As I couldn't verify a wrong number, the account is now disabled. I need assistance to address this issue. You can reach me at [redacted] or through my primary email at [redacted]