Boston Sports Clubs Customer Service Issues

I have been a BSC passport member for almost 5 years at the Wellington Circle location. Recently, the general manager, Kerri Deroche, has been disrespectful towards me and other customers. The gym's air conditioning has been an issue for over a month, leading to temperatures over [redacted] degrees in the locker rooms. CVS fans have been used as a temporary solution, and the overall appearance of the gym has been lacking. When I addressed the A.C problem with Kerri, her response was rude and unprofessional, leading her to threaten to cancel my membership and ask me to leave. I am deeply disappointed by her behavior and demand an apology to avoid further action. I trust this matter will be addressed promptly. Best, Jedson B.

Hello. On October 12, [redacted], I notified Lisa Gartside that I wanted to cancel my membership at Latitudes in Methuen, Massachusetts. I have consistently expressed my dissatisfaction with the fitness equipment's condition without seeing any improvement. Therefore, I am requesting the cancellation of my membership. Despite informing Lisa on October 12, [redacted], I have not received written confirmation of the cancellation. Today, Lisa was unable to provide a definitive answer and mentioned I would receive an email confirmation. I'm seeking assistance in verifying that my membership was indeed canceled effective October 12, [redacted]. Thank you, Walt.

My husband signed up for Boston Sports Club a few months ago, but he hasn't used the gym at all. Despite attempting to cancel in person, we were still charged. After multiple failed attempts to resolve this, we had to involve the bank. After successfully stopping the charges, they managed to charge us again by changing the bank details. We are frustrated and seeking advice on next steps. Thank you.

My name is David ('Vid) Wilkinson. I previously spoke with Orion Wagner and manager Tion at BSC Boston to cancel my gym membership. Despite canceling to avoid fees, I was charged the $70 annual fee and a recent additional charge of $40. This is frustrating as I ended my membership early in December to prevent these charges. I seek a resolution to this issue as it has left me truly disappointed. I am eager for a solution to be implemented promptly to address these ongoing charges and avoid any further inconveniences.

I became a member in January. I had a medical procedure in February and was planning to start going to the gym afterward, but it didn't work out. My procedure scheduled for Monday, March 9th, was canceled the Friday before due to quarantine. Another procedure set for Friday, March 6th, was also canceled. I have a letter from my PCP that I need to send. Unsure when I'll be able to exercise right now. I asked my husband, L.A., who is also a member, to join with me so we could go together. He has a membership elsewhere and is unhappy with the fees as we weren't informed of the yearly fee or the monthly charges. I am considering canceling his membership and deciding whether to freeze mine due to the current situation. I want to avoid more automatic payments and request a pro-rated refund. Please guide me on how to proceed. Thank you and stay safe, J.A.

I recently spoke with the BSC Prudential Center regarding my membership issue. In February, I requested to put my account on hold until September [redacted], but I have continued to be charged. Initially, the club mentioned my alleged check-ins in [redacted], but upon checking [redacted], they confirmed my absence all year. Despite this, they claim because the pause was not documented, they are unable to assist, which confuses me as it is not my responsibility to update the notes. I have been charged $44.99 monthly from March 2nd to June 1st, which is problematic for me as a student on a tight budget. However, when attempting to contact customer service via email, I am now being told I am not a customer due to my membership being canceled. I would appreciate any guidance on resolving this situation.