Bonanza Customer Service Issues

I've had a Seller's account with Bonanza.com for over a year. I've received badges for good customer service and have had no negative issues so far. I always manually pay Bonanza fees through PayPal since autopay with PayPal isn't available, only manual payments. Recently, my account got suspended for non-payment during a move, even though this hasn't happened before during longer payment delays. I paid for reinstatement as requested, but my account hasn't been reinstated. I've tried reaching out through emails and messages, but only received an email from a Bonanza representative saying they can't "open an account" due to safety concerns, even though I'm just trying to reinstate my paid account. I haven't been able to talk to a person. I need help. Thank you.

On August 3rd, I purchased "Reign: The Complete Series" from Greg Rice62. Prior to placing the order, multiple emails were sent to the seller without receiving any responses. It has been 5 days since the order was placed, and there is still no shipping information available. After checking my PayPal account, the payment has been confirmed, and I am unable to cancel it. I am now unsure if the seller is capable of fulfilling the order promptly or if they intend to do so at all. If the order cannot be shipped promptly, I request that it be canceled, and a full refund issued. Is it possible for Bonanza to intervene and communicate with the seller to clarify the situation and provide an update regarding the order? Thank you, R. White.

I saw a commercial on YouTube and bought Forskolin yesterday, October 17th. After purchasing it, I contacted my physician to inform them that I planned to add it to my medication regimen. However, I was advised not to take it due to potential interactions with my current medications. I kindly ask for a refund of $47.68 for the purchase made on October 17th under order number [redacted]. I would appreciate it if you could process the refund and cancel the order promptly. Thank you in advance.

I'm having trouble logging into my account using the email [redacted] for order confirmations. I've also tried [redacted] and [redacted] My username is rchance22, and I'm certain I'm inputting the correct password. The site requires login for customer support, which is frustrating. I made two orders on 11/28/[redacted], one confirmed by email and the other not. Despite contacting the seller twice yesterday when I briefly managed to log in, I haven't received any response. As a drop shipper, my reputation is important, and the lack of communication from the Top Rated seller for over 24 hours on a weekday is unacceptable. Please contact me at [redacted] to urgently resolve this issue. I prefer a call over back-and-forth emails to ensure my orders and reputation are not compromised. Thank you. - Richard

Subject: Issue with Order from Seller Hank_Lau I have recently purchased a pair of TOZO T10 TWS Bluetooth 5.0 Earbuds from seller Hank_Lau on Valtron. However, I received a pair of wireless M2 headphones instead. This is not what I paid for, and the headphones are not functioning properly. When connected to my Pioneer 300R Dac player, the sound cuts in and out while I am biking or walking. I am extremely dissatisfied with this purchase and request a full refund. If necessary, I can return the incorrect item, but I expect the seller to cover the return shipping costs. I plan to report this issue to Bonanza to address the misleading advertising practices.

I placed an order for a headboard in May, which I promptly canceled. Despite my efforts to contact customer service via email and phone, I received no assistance as the number was incorrect. I returned the unopened headboard to FedEx, but it was rerouted back to me and ended up in Kentucky. The confusing part is that I ordered from Bonazza but was billed by an LLC, and the package was labeled as Walmart. It seems like a scam. If my claim is not resolved, I will share my negative experience on your website. Can you clarify the intended delivery address and why the package ended up in Kentucky? I doubt I will receive a response, but I will dispute the charge with my credit card company.

I recently purchased a pair of Men’s Nike Air Max 97 LX Silver Swarovski Tennis Shoes from Specialgift100 on Bonanza and initially loved how they fit perfectly. However, when I ordered a second pair, they were not the same shoe despite being labeled as the same size. Upon comparing, I noticed discrepancies in the packaging and shoe details between the two pairs, indicating a potential issue. I have reached out to the seller three times with no response and suspect I may have received a fake or incorrect pair. I am seeking a refund for the second pair and return shipping costs, or a replacement with the correct item. If not resolved, I am requesting a full refund to my Amex card and removal of the seller from Bonanza. I am also looking for guidance on returning the unsuitable second pair. Prompt assistance in resolving this matter would be greatly appreciated. Thank you for your attention to this matter. Thank you, Marilyn H.

I recently placed an order with moonstar7 spirit expecting to receive free shipping within my state. After reading some concerning reviews, I attempted to contact them regarding this matter. To my surprise, the contact number provided belonged to a company based in Columbia, South Carolina, the same state I reside in. I reached out via email to address my concerns, only to receive notification that my order was canceled and the item is now unavailable. I originally paid $20.99 and was informed that only $16.00 would be refunded. I am disappointed and would like a full refund for the amount paid. Thank you.

I bought a device with order # [redacted]8, only to discover it's registered to another person. Despite being told it was new, Netgear confirmed it's used and registered elsewhere (I have an email to prove this). Kindly guide me on how to return the item and receive a refund. I no longer have the original box, but I'm willing to ship it back if needed.

As a new vendor on the platform, I recently tried to log in to check my account status regarding store approval and listing upload. However, for the past week and a half, each time I enter my login details, I am immediately redirected to the home screen and notified that I have been logged out. Unfortunately, I am unable to access my account using my credentials. I would appreciate it if someone could contact me to provide insight into the issue with my account.

Hello! I would like to address an issue with my recent order. I placed an order for three shirts approximately 20 days ago. Today, I received my package, but unfortunately, it only contained one shirt instead of the three I ordered. The invoice, however, shows the total for three shirts. I have already handed over the parcel to the TCS delivery person, and they have taken it back. I have also written an application to them. I have already paid them [redacted] rupees. Please kindly resend the remaining two shirt quantities or refund me the amount I paid. Your prompt attention to this matter is greatly appreciated.

I purchased a DVD called "No Man's Land" from Bonanza, but received a version in Serbo-Croatian with Greek subtitles and initial French titles, instead of the English version as listed. The DVD lacks a menu and displays a stop icon when trying to access audio/subtitles. The seller, Simos Vrapi from Athens, Greece, has no online presence I can find. I ordered this in early June. Can you verify if this seller is legitimate and provide contact information? I am experiencing login issues on the website despite having the correct username and password. I can't locate a phone number for assistance. I attempted to create a new account, but faced the same problem. Can you confirm the legitimacy of your company? Thank you, J.W. Wilson.

Subject: Issue with Modem Order from Bonanza On September 30, [redacted], I received a modem I ordered from Bonanza, but unfortunately, it was missing the power cord necessary for installation. Despite my efforts to locate a suitable cord, I was unable to find one that matched the modem's single prong receptacle. As a result, I had to purchase a new modem, incurring additional costs of $14.99 for the modem, $1.70 for tax, and $6.99 for shipping, totaling $23.99. I believe I am entitled to a full refund, including tax and shipping fees, for the incomplete product. A prepaid return label would also be appreciated for sending the modem back. The lack of integrity in fulfilling my order has cost me both time and money. If this issue is not resolved promptly, I will be compelled to share my experience on Yelp. Thank you, Dolores Kay Grable Email: [redacted] Bonanza Order #[redacted]2 Item: MOTOROLA MB7220 Cable Modem DOCSIS 3.0 Shipping Method: USPS First Class Mail (2 to 3 business days) Payment Type: [redacted] Seller Location: Meds_Medleys' booth, Everett, WA Return Address: Mohamed Metatia [redacted] Rucker Ave. Apt. #3 Everett, WA [redacted] Shipping Address: Dolores Kay Grable [redacted] Clearview Ct. Roseville, CA [redacted]

I have been trying to get an answer since I signed up as a new seller over two days ago. I have 25 imports and [redacted] listings on eBay to transport, but only 25 listings have been transported in over two days. I spoke with Leo a day ago, and he mentioned it's due to high volume causing delays. I am concerned because this pace won't complete the process in a reasonable time. Despite Leo being nice, I am disappointed with the customer service and the importing process. If I don't receive support by 2 p.m., I will have to resign from this platform with regret.

Hello! I am Carrie G. and I must say I am a big fan of Bonanza and the items I purchase from there. Usually, I make my payments promptly when items are in my cart. However, there seems to be a delay in payment due to a mix-up with my PayPal account. Despite their apologies, it has taken a while to resolve. I have already liaised with my bank, and all seems well from their side. With a comfortable $[redacted] limit, sufficient funds in my account, and valid cards, I prefer cash transactions or bank transfers over credit. I prioritize a debt-free lifestyle and aim to uphold it. After contacting PayPal and confirming no restrictions on my account, they advised me to reach out to both Bonanza and eBay to rectify the payment delay. I kindly request someone to get in touch with me to assist in resolving this matter promptly. I am more than willing to cooperate to resolve this issue.

I purchased a pair of gloves some time ago. After not receiving them, I reached out to the seller who mentioned a delay of 6-8 weeks. I asked to cancel, but they still shipped it. Despite this, the gloves have not arrived, and Christmas has passed, missing the intended gift opportunity. I am also unsure about the sizing accuracy and if the gloves are truly made of cashmere as advertised.

I have been struggling for days to set up my booth with SunHorse_Designs. When I reach the point of authorizing PayPal, everything goes wrong. I have had a business account with PayPal for 15 years, so I contacted them to resolve the issue. They confirmed it wasn't on their end and suggested I reach out to you for assistance. Unfortunately, I cannot make phone calls, so please email me at [redacted]. I am eager to get my booth up and running. Your help would be greatly appreciated. Thank you!

Hello, I have 2 tickets booked for flights from Melbourne to Bundaberg dated July 12, [redacted]. The names on the booking are Garry & Vicki Antonoff. The Booking Reference is NXQZML, Customer Reference 40-[redacted]73, and Pin [redacted]. I utilized the Bonza App today to reschedule the flights to August 23, [redacted], but instead, I received an email with an additional charge of $[redacted].73 for what seems to be a new booking. I only intended to change the flight date, not book new ones. I seek clarification on the flights that are currently booked and their dates. Thank you.