Bluegreen Vacations Customer Service Issues

My spouse and I are looking to sell our Bluegreen Vacation Club timeshare located at Christmas Mountain Village in Wisconsin Dells. We have found a buyer and are seeking guidance on how to initiate the sale. We are aware that the purchaser will be responsible for paying the closing costs associated with the title transfer. Our main goals are to begin the process promptly without impacting our upcoming reservation from January 7th to 11th, [redacted], and to finalize the sale before the annual membership dues are due in February. The timeshare ownership is under my wife's name. Our account details with Bluegreen Vacation Club contain the necessary information for handling this matter.

I had a check-in time of 4 pm, but waited in line for about an hour to be told I needed a green slip from marketing. I was then asked to drive 30 minutes to get it, which was not ideal as I had my family and cold food with me. After 15 more minutes, they informed me my room wasn't ready, so we had to wait longer. Even though we finally got the room and unpacked for five people, we were later told to move due to a gas leak by security. Unfortunately, the new Villa was not clean, with various issues like powder, wrappers, and broken items. Despite struggling with the room temperature and the WiFi, it took a lot of time to resolve these issues. I have documented everything with photos and I hope that my concerns will be addressed, considering the problems I have faced during previous vacations. I am dissatisfied with the state of the accommodations and would appreciate a call from a regional manager to discuss these ongoing problems. Thank you, - AW.

I previously held an in-house sales position for about 5 years at Bluegreen. I recently left the company and was asked to resign via email, which I complied with. However, I have yet to receive my $3,[redacted] reserve check that I usually receive promptly. Despite being a top 3 sales rep consistently, I have had no luck with the management. I have made numerous attempts to contact accounting but have not received any callbacks, even though I filled my reserve within the 3 months of working there. If I do not receive a response along with my check within 72 hours, I may have to pursue legal action. I believe there may have been a mix-up that can be resolved. I sincerely appreciate any assistance in this matter as the economy in Branson is challenging. Thank you for your understanding. - Brice.

I am seeking to cancel the Vacation Package I acquired in November [redacted]. One of the perks included was a $50 Bass Pro Shop gift card. During the purchase, the enthusiastic salesman mentioned the wide availability of hotels across the United States, but I specifically inquired about South Florida. I was assured there were various hotel options in that area, which turned out to be untrue. Upon contact with another salesman post-purchase, I was informed that there are no hotels or accommodations available in South Florida as promised. Over 30 days have passed since the purchase, and I wish to cancel the package due to these discrepancies. Despite my efforts, I am continuously receiving calls from salesmen attempting to book me in locations other than the initially promised destination.

Subject: Regarding Correspondence from Attorney General Ashley Mooney I previously left a message concerning a letter you received from Attorney General Ashley Mooney dated July 19, [redacted]. We have sent our documentation outlining our issues with purchasing Blue Green in Myrtle Beach, SC, and how we were deceived by two aggressive salespeople, Jimmy Jones and Tammy Holmes. We are seeking a refund of the $11,[redacted] paid to Resort Funding and have also disputed the $24,[redacted] charged by Barclay, which was determined to be fraudulent. We believe we are entitled to a refund. We have also incurred additional costs for a Transfer of Ownership through Lonestar Trans., which is being transferred to Pinnacle Vac. Resales, owned by Bluegreen. We feel this is unfair as it seems like double-dipping on Bluegreen's part. We are seniors who had to use our IRA funds for Orange Lakes, Resort Funding, Lonestar Trans., and selling our timeshare at Orange Lakes. Regards, Patricia H-Johns / Clarence E Johns - Contract # [redacted]

I agreed to upgrade my timeshare after being assured my two loans could be combined. However, upon signing, they informed me that my original loan was through a third party, making it impossible to merge them. With both loans totaling nearly $[redacted] per month, this is unsustainable for me. At 63 years old, undergoing chemotherapy, and earning less than $[redacted] monthly, I immediately expressed my inability to afford this upgrade. Despite my attempts to contact customer service, I've been unable to reach a resolution. I am willing to keep the original loan but need to cancel the second one. It's unjust to default me after just two weeks. I hope to downgrade back to my initial contract and avoid resorting to public warnings about my experience. Kindly assist me in resolving this matter promptly. Thank you for your attention to this issue. - D.M.

During our recent stay at Christmas Mountain resort from 8/1/[redacted]-8/6/[redacted], my family and I were disappointed with the cleanliness of our 2-bedroom cottage. Despite reporting the issues, the cleaning crew sent did not seem motivated to address the problems. We encountered a greasy substance on the fridge, pinkish slime on the wall, and even leftover food under the table. Despite assurances, we never received a call from the resort manager as promised. When we posted our concerns on TripAdvisor, the manager responded publicly but did not reach out to us directly. As Silver owners at Christmas Mountain, we felt let down by the lack of attention to this matter. It appears that the resort manager is not taking this seriously enough, as we have seen similar complaints in other reviews. We would appreciate a thorough discussion and a prompt resolution to ensure the units are adequately cleaned. If necessary, we would like corporate to step in if the resort manager continues to overlook this issue.

Hello, I am reaching out regarding RCI Reservation Number: [redacted]13 for Portugal on 05/16/[redacted]. I received an email from RCI on 25/03/[redacted] with reference 9W055012, informing me that our confirmed points or week reservation has been canceled. Instead of receiving an exchange fee credit for a future reservation, I would like RCI to refund the exchange fee that was paid on April 14, [redacted]. I am currently in the process of transferring our Bluegreen Ownership to Bluegreen Customer Care Services as a charitable donation after our May [redacted] trip, with no other pending vacations. If needed, I can provide complete email documentation of our past correspondence. The Bluegreen Case number is [redacted]5. Please confirm that RCI will proceed with issuing the refund promptly. I attempted to contact RCI through online chat without success. As of now, my account only shows [redacted] points, whereas [redacted] points from the canceled vacation should be reinstated. Thank you, Roy and Susan Morgan

I stayed in unit 821A&B at Christmas Mountain in the Dells with 7 guests. The unit had a garbage odor and though it appeared clean at first, we found issues. The fridge in side B was dirty, leading us to clean it ourselves. Both kitchen floors and counters were sticky and gritty, and our shoes were sticking to the carpet at dinner. The bathrooms lacked replacements for used toilet paper and paper towels. As a long-term owner, bringing a potential new owner with me, I was embarrassed by the lack of cleanliness during this risky time with the Covid virus. I have pictures showing the unsanitary conditions and am extremely disappointed in how my points were used for this stay.

Dear Concerned Party, I am reaching out to express my disappointment with the recent service I received from Bluegreen Resorts. I upgraded my points to enjoy more time at the resorts, with the hope of using a three-bedroom, three-bath unit for my free week. However, my attempt to book this online was met with confusion regarding my free week allocation. After calling customer care, I learned that my free week had already been booked for the year, despite my understanding that my new fiscal year had just started. It was disheartening to be informed that I couldn't book anything until September [redacted]. As a loyal Gold member since [redacted], I have encountered challenges understanding the proper use of my free week during specific months. Despite efforts to book my week over the years, I found myself unable to utilize these entitlements. Furthermore, the lack of clarification on differing fiscal years for points and free weeks added to my frustration. When requesting to speak with a supervisor about my concerns, I was met with rudeness and a sense of blame for not comprehending the system better. This interaction left me feeling undervalued as a customer and hesitant to recommend Bluegreen to others. The recurring issues I have faced with Bluegreen's customer service and sales representation have led me to consider parting ways with the company. It is disheartening to feel misled and underappreciated as a longtime customer. Sincerely, Paulette P.

I upgraded my points to enjoy more time at Bluegreen resorts. Excited to book a three-bedroom suite for my free week, I called customer care. After being informed I had already booked my free week for the year, I was dismayed as my fiscal year had just started. As a Gold member since [redacted], I never fully understood how to use my free week during specific months. Even though I started calling in to book since [redacted], I feel I missed out on utilizing my free weeks during the initial years. The supervisor I spoke with was rather unhelpful, emphasizing it was solely my responsibility to manage my points and free week. This lack of guidance and customer service approach has left me feeling disappointed and undervalued as a loyal customer. Considering the recurring issues I've faced, I am contemplating ending my relationship with Bluegreen.

I recently had a promotional stay at the Hilton on Dean Martin Drive in Las Vegas through a package deal that included a four-night stay, a food voucher, or 30,[redacted] Choice Privileges points, and free parking. The reservation was from July 3rd to the 7th. After checking in, I had a tour scheduled at Bluegreen HQ on Tropicana the next morning, but I discovered a slow leak in my tire, making me late for the tour. Despite arriving slightly after the group left, I tried to talk to an associate who directed me to contact Bluegreen customer care. Unfortunately, the experience with their rude representatives was unhelpful and frustrating. This led to half of my belongings being stolen and me stranded in Las Vegas. The lack of assistance and care I received from Bluegreen was disappointing and upsetting, especially considering my plans for the rewards points. My name is Kyle Pierce-Hamilton, and I am seeking resolution for this troubling situation.

My ongoing issue with Bluegreen has been dragging on for four months now, and they still haven't canceled the contract I signed with their salesperson back in April. Bluegreen should have resolved this matter three months ago and it's frustrating. I receive updates every 2 to 4 weeks, but it's always the same response - they are looking into it. I feel like Bluegreen isn't making much effort to assist senior owners who have been deceived by their sales staff. I may have reached out about this previously but don't remember getting a response. Thank you for your attention to my concerns.

I checked my informed delivery notification from the post office and noticed a mail from Bluegreen Vacation scheduled for delivery on July 19th. Unfortunately, the refund visible through the window of the letter seems to have been either stolen or misdirected by the post office. After informing Bluegreen Vacation of the missing mail, I have yet to receive a response to my initial letter. I am following up for more information regarding the next steps. Without receiving the mail, I am unaware of the refund's purpose or amount. Any help on this issue would be greatly appreciated. Thank you.