Better Business Bureau Customer Service Issues

I purchased small cans of cat food from Walmart a month ago. A seller named Wishbone from California sold me 12 cans for $24.99 each, which I thought was a whole case of 24 cans. I bought both chicken and turkey flavors, totaling $52.48, with an additional $24.99 for shipping. Walmart deducted a total of $77.47 from my checking account. I returned the cat food to Walmart the next day and contacted their Customer Service four times in a month. Initially, I received a $24.99 refund on shipping from Walmart. The online seller, however, only refunded me $26.24, not the full $52.48. It has been a month, and I’m yet to receive the remaining $26.24. The pricing was unreasonable at $77.47 for 24 cans of 3 oz cat food. I believe swift refunds are essential for seller accountability on Walmart's platform. Walmart has refunded part of my money, but the seller must refund the rest promptly.

I am experiencing issues with my cell phone carrier. I had a defective device that I had been complaining about for 3 to 5 months. I was informed that my security was compromised, my SIM card was locked, and my device was in Chinese without the option to change it to English. I returned the faulty device on the 14th of this month, as instructed, but I am still waiting for the replacement. According to Straight Talk's policy, I should have received the new device within 3 to 5 business days. I have a tracking number provided by Straight Talk, but when I check it on ups.com, there are no details available. I would appreciate some assistance with this matter. Thank you.

My case number with VRBO is [redacted]2 for a trip scheduled from July 16 to 23 at 1 Bay Street, Portsmouth, Rhode Island, [redacted]. I experienced a lockout for four hours with no assistance, resulting in spoiled groceries due to the high temperature. I was also charged twice for insurance that was not disclosed, never received my security deposit or damage deposit, and was hit with a $[redacted] cancellation fee even though I couldn't use the reservation. Both VRBO and the host are involved, and my attempts to resolve this have been unsuccessful. I had to seek assistance from my bank for the insurance double charge. I am frustrated with the lack of resolution for such a small issue. Please investigate. - Catalina M.

We engaged Fox Pest Control's services through a door-to-door encounter. After agreeing to their program, we provided our credit card # for the initial $[redacted].00 charge. They treated our front and back lawns that day and were to continue monthly at $60.00, debited from our card. The payment history is as follows: 5/18/22 - $[redacted].00 6/23/22 - Paid $60.00 for the front yard only due to weather. The completion visit was unnotified, resulting in a missed service. 7/18/22 - Paid $60.00, but they did not show up. 8/16/22 - Paid $60.00, missed appointment. 9/16/22 - Paid $60.00, missed appointment. 10/16/22 - Paid $60.00, missed appointment. Upon Roger confronting them on 6/24/22 about the missed services despite payments, the staff denied it until he insisted. Roger requested to speak to the boss, but the staff claimed the boss was unavailable due to a meeting, promising to convey the message. However, there has been no follow-up from the boss despite Roger's repeated attempts to address the issue.

I previously submitted a complaint with reference number [redacted]8. New Age Relocation, a moving company I contacted, pressured me to sign a contract quickly without allowing me time to review it properly. Upon inspection, I noticed the contract had a different name and terms than what we discussed. I promptly emailed them to cancel my signature. Despite my efforts, New Age Relocation insisted on moving my furniture, but I declined due to the fraudulent nature of the contract. To my shock, New Age Relocation later used a false electronic check under the name Angela Keng (not me) to withdraw $[redacted].13 from my account, leaving it in the negative. This situation has caused issues with my bill payments and additional fees on my credit cards. Despite my attempts to retrieve the funds, the company's staff have been uncooperative and rude. I have involved my bank and am considering legal action if the matter remains unresolved.

Hello, I would like to report an issue regarding the lack of heat in a cab of Action Taxi here in Sioux City, Iowa. My friend, who is a driver for the company, picked me up earlier, and there was no heat coming out of the vents in the car. It was only blowing cold air, which is not suitable given the current cold weather. Considering there are three to four other drivers available, she could possibly finish her shift now. The contact number for Action Taxi is [redacted], and the owner's name is Louie. They advised her to purchase antifreeze for the car, even though it was already full when she checked. I can confirm this issue personally as I was present in the cab as a passenger earlier.

Our home heating depends on the propane tank located behind our house. After being loyal Amerigas customers for 14 years, we reached out to them two weeks ago to order a propane delivery. Despite multiple assurances of a prompt delivery, our tank remains empty, and we have not received any communication regarding the delay. This lack of action puts us at risk of running out of propane. Our concerns have been relayed to Amerigas, but unfortunately, no steps have been taken to address the situation. Communication with the company seems restricted to a call center in Ohio, where agents have been unable to assist us with our service requests.

My brother, Danny, recently completed a 90-day program at Sobriety Solutions in Glassboro, NJ, which had affiliated housing. I paid $[redacted] for his stay until December 6, but he was discharged early. They promised a $[redacted] refund but I haven't received it yet. I contacted Mike at the housing development, but he hasn't followed through. Despite his promises to credit my card or send a check, nothing has happened. I tried calling today, but his mailbox is full. Can anyone assist me with this issue? - J. McFadden

Dear Sir/Madam, I hope you're having a great morning and getting ready for Christmas. I came across an advertisement for a Car Camera with a buy-one-get-one-free offer. However, I received the camera without the memory card slot and accessories needed for it to function properly. I reached out to the company, Aberleys Supply, at their address Telebrands Returns, regarding this issue. They initially offered an exchange for something else, but I just need the camera to work with a memory card. The company mentioned a special price of $19.99 for the memory card, which would later go back to its original price of $49.99. After some email correspondence, they hinted at a possible refund, but I haven't received an update from (Cris) since then. I made the purchase on November 11, [redacted], and I'm looking for a refund of $74.45. I would appreciate it if you could assist me in following up with Aberleys Supply regarding this matter. Thank you in advance for your help, and I wish you a wonderful Christmas. Best regards, Ralston A. Jackson

I recently settled my ULTRA Beauty bill in November [redacted]. However, my Chase account statement reflects an outstanding balance of $[redacted].00, even though I paid it off in full. I reached out to ULTRA Beauty, who assured me the bill was cleared and promised to send a confirmation letter. They mentioned they no longer work with Chase. How can I resolve this discrepancy?

Wayfair responded saying they were aware of my complaint to BBB, but I cannot find any information about it on their site. They have removed all details about the issue, are still attempting to sell me items despite my refusal, and have not refunded the money they owe me. This is my second time reaching out for help. Have you received any updates from them? I am uncertain if they intend to fulfill their obligation. They erased all evidence of our previous interactions from their website. Please keep me informed. Thank you, Grace Flannery. [redacted] W. Emerald Circle Apt 40, Mt. Washington, KY [redacted].

I am a customer of Internet services, and my unreliable service was provided by HughesNet. They required me to purchase a satellite dish, a router, and other equipment. HughesNet was supposed to install the satellite dish in the ground last year in [redacted]. However, my reception was inadequate, and most of the time, it was not available at all. Despite calling HughesNet several times and scheduling appointments to fix the problems, they canceled my appointments twice. They also claimed I had overused my Internet access, which I found confusing as I couldn't even use the service due to poor reception for three months. Additionally, my bank contacted me about possible fraudulent activity on my debit card used only with HughesNet services. Following my bank's advice, I canceled the debit card. Now HughesNet is requesting over $[redacted], but I believe I should not have to pay for a service I couldn't use.

I have a claim filed with American Home Shield for my cooktop. After identifying that I needed two parts for the repair, one of which was on back order through Sears, the fix has been dragging on. American Home Shield is aware of the situation and should be offering a replacement or a cash option. Unfortunately, their responses have been inconsistent and unhelpful, leaving me without a working cooktop for over a month. Despite my continuous calls, the issue remains unresolved. I have been diligent with my payments for the past three years, never missing a due date, yet the service I rely on is not being delivered as promised. They even mentioned a refund for a previous service call fee before Christmas, which I have yet to receive.

I am dealing with Nissan of Las Cruces in Las Cruces, NM, their phone number is [redacted], and Esurance. I have been in contact with Jeanie at [redacted], the claim number is [redacted]21. My [redacted] Nissan Altima has been at the shop since 11/15/22. Despite submitting paperwork back and forth between Nissan and Esurance, the process has been slow. After the repairs, my car suddenly seized up because the oil pump was not replaced as promised. It had been sitting in the shop for so long that all the oil drained out, causing damage to the engine. I had a rental for 45 days but now I am without a car. I am unsure if they will declare my car totaled. I contacted a supervisor at Esurance, Michael, after multiple attempts. I have already paid my deductible and cannot afford a lawyer. I may have to buy a new car if mine is totaled. I would appreciate any advice on how to handle this situation and get back on the road as soon as possible.

I attempted to file a scam report in New Zealand regarding Gerbera Corp in Toronto, Canada. However, I couldn't proceed online without specific details. There's a complex scam circulating involving Rivian shares, Gerbera Corp, and Alpha Securities resulting in substantial financial losses. I'm keen to share information to prevent others from losing their savings. If interested, please reach out to me.

I made a reservation for a hotel with stated [redacted]% refund and free cancellation policy upon arrival. Upon reaching the hotel, I discovered it was undergoing complete renovation, rendering it completely uninhabitable. I attempted to cancel the booking on Hopper, only to be informed that it was non-refundable with no cancellations allowed. This is clearly misleading and inaccurate information, as the initial terms clearly indicated otherwise. I have reached out to Hopper for assistance, but like many others, I am yet to receive any resolution. This complaint pertains to a hotel booking made through hopper.com.

I have a pension fund with Mission Retirement that is ready for withdrawal. Despite submitting my withdrawal application multiple times through mail, fax, and online, I have not received any updates or the requested amount of $70,[redacted]. I was informed it should take 3-4 days to process, but it has been longer. Can someone assist me in resolving this matter promptly?

I am Roger L., and my phone number is [redacted]. The Nissan dealership in Auburn, Maine, has had my electric car for nearly 10 months without resolving the issue. Initially, they claimed it was the battery pack and requested payment upfront before ordering. Now, they are uncertain about the battery's arrival or location, providing vague updates. Despite being informed the car might be ready in April, they are now unable to provide a timeline. The lack of communication and constant runaround from customer service is frustrating. When inquiring about my car, they frequently place me on hold and transfer me to various individuals, leading me to feel neglected. I believe their treatment may be due to discrimination based on my disability.

I have been a DoorDash driver for three years. Recently, I have encountered various issues with the company. They have been taking money from me, canceling orders, and providing false information. I have evidence of my calls and navigation records to support my claims. Out of the 20 people I dealt with, only a few have been helpful. Today, I ran into a situation where I drove 14 miles to deliver an order from Wingstop, only to have the order canceled due to a system error. Even though another driver in the same situation received partial payment, I did not. DoorDash keeps denying me the compensation I deserve for their mistakes.

I made a hotel reservation through Hopper, selecting two full refund cancellation options during the booking process. Due to an unexpected emergency, I now need to cancel, but they are only offering a partial refund. I have not checked in or visited the hotel. It is disappointing to see the decline in customer service where agents used to strive for customer satisfaction and resolve issues promptly. Waiting for responses through messaging can be frustrating. I paid extra for these cancellation options to avoid this situation. I hope for a resolution soon.