Best Buy Customer Service Issues

I recently had my iPhone hacked and sought help from Best Buy's Geek Squad as suggested by a friend. I visited the Best Buy website, typed out my problem, and even scheduled an appointment after which I received a call reportedly from a Best Buy representative who remotely accessed my laptop and phone. Unfortunately, it turned out to be a scam. When I approached the Best Buy store, the call center and Geek Squad seemed unhelpful. I escalated the issue to a manager who was unable to provide a satisfactory explanation. I strongly believe I should not be responsible for the hacking incident and subsequent fix costs. Despite my negative experience, I am still open to resolving this matter with Best Buy, as long as I get assurance of genuine assistance. This incident has severely impacted my trust in the company, and I hope for a timely and satisfactory resolution.

Once again, I am experiencing issues with Best Buy. The email address [redacted] is linked to my Best Buy account under E Dale Boggie in Parker, CO, not Linda Boggie at [redacted], who is a Doctor of Veterinary Medicine in the Netherlands. Every time I interact with Best Buy, notifications intended for Linda are sent, raising concerns about her account security. Despite my attempts to clarify the situation through letters and store visits, the problem persists. I seek contact information for upper management to address this ongoing frustration. I am prepared to explore alternative service providers if this issue is not resolved promptly. Dale Boggie

I bought a Samsung TV for $[redacted], then exchanged it for a 32" model costing $[redacted] to be delivered on Sunday. I then decided to swap it for a 43" model but realized it would be too big for my room. I want to go back to the 32" model for $[redacted]. I tried calling customer service to no avail and didn't get a receipt for the latest change. How can I ensure the change back and get an email confirmation of my purchase?

On November 15th, I contacted the INSIGNIA manufacturer regarding my Freezer issue, and they directed me to contact Best Buy for service. I reached out to Best Buy and scheduled a service appointment for November 19th between 12 pm and 6 pm. Despite this, no repair person arrived by 7:30 pm. When I called Customer Service, the representative was unable to assist me without an order number. Despite providing my name and address (Lloyd Miller, [redacted] Clarks Bridge Rd. Gainesville, Ga. [redacted], phone [redacted]), she couldn't locate a record of my service appointment. Waiting all afternoon and evening without a courtesy call or visit is completely unacceptable.

As a dedicated Best Buy customer, I visited the Rockford, IL store on November 20, [redacted]. Unfortunately, my wife and I experienced extremely poor customer service during our visit. Despite waiting a considerable amount of time to speak with someone in the Appliance department, we found that the two employees we interacted with were unable to answer our questions adequately. This left us feeling frustrated, especially considering the nature of our inquiries. One of the employees even had to consult with a manager but failed to return promptly and forgot our initial query. Disappointed with the service, we decided to shop elsewhere and successfully purchased three major appliances at a different store. It appears that there may be a need for more comprehensive employee training to prevent further loss of business.

On Friday, November 12, I received a text message from Best Buy regarding an order number BBY01-[redacted]64, which I initially thought was from one of my sons who live with me. Later, another message stated my order was ready for curbside pickup, but I didn't place any orders (I live in Temple, Texas). Worried about potential ID theft, I contacted your office and was informed that Natalie Fitch placed the order, which appeared to be valid, but with a different phone number. Somehow, my telephone number [redacted] is linked to Ms. Fitch in your system. I am requesting an investigation and removal of my phone number attached to her account. Please reach out to me promptly as I was recently informed my phone number was found on the dark web.

A few months back, we purchased a 75" television along with Total Tech Insurance and Calibration from your store. We have not had the calibration service we specifically requested, which was a significant reason for getting the insurance. The insurance was supposed to cover work on any computer, as well as mounting and moving other televisions we own at any time. When I contacted Home Theater to move and mount TVs, I received varying prices and inconsistent information from your staff. Initially, I was informed that the $49.99 fee per TV mount or move was included in the Total Tech package. Why are there discrepancies in the pricing and changes being made before the year is up? I feel there is a breach of contract by altering the terms prematurely. I expect the original agreement to be honored without additional charges. This situation does not align with the promises made when purchasing Total Tech Insurance. I require the mounting of two TVs as originally intended.

After spending hours on the phone with various representatives from different locations, there seems to be inconsistency in the information provided regarding my Total Tech contract. I initially signed up for Total Tech with the understanding that for one year, I could have any TV serviced, moved, calibrated, or mounted for $49.99 each. However, it appears that there have been changes to the pricing midway through my contract term. I am disappointed as I entered into this agreement in good faith. I expect the service as outlined in the contract I signed. I need assistance with mounting two TVs, one of which already has a mount, at the originally quoted prices. It's important to uphold the terms of the contract until its completion.

Shipping Internationally Dear Best Buy, I urge you to reconsider your current policy of not shipping internationally. Purchasing from your store currently involves using intermediary services, which I would rather avoid. I am willing to forego warranties and support just to have the option to buy directly from you. Most known brands address any bugs or issues to maintain their reputation. Best Buy offers well-known products at competitive prices, making it a preferable choice over third-party rebranded items from platforms like AliExpress. I view Best Buy as a strong competitor to Amazon and believe there is a market for your products worldwide. Selling items internationally with waived warranties and returns could be a lucrative option, similar to purchasing from AliExpress but with the trust of dealing directly with Best Buy. Warranty and return policies on platforms like AliExpress and Wish are unreliable, making me hesitant to shop with them. Yours sincerely, Peter from Sweden.

Hello, I am Martayvious Williams. I recently purchased a TV from Best Buy with Shacquera Wilson. When we went to pick it up, we were informed it had already been collected, which was not true. The store claimed the TV had been picked up by someone else. After reviewing security footage, they could not locate the TV. We were then told by the General Manager that they would not investigate further or issue a refund. The police got involved, reviewed the footage, and confirmed someone else took the TV. We filed a report and now seek assistance from corporate as we are out $[redacted].99 and have not received the TV we purchased.

Hello, I am hoping to resolve an issue with my recent purchase that has left me feeling disappointed. I intended to buy the Samsung 55" Class Q60A Series QLED 4K UHD Smart Tizen TV, but was shown a different model in-store, which I felt pressured to purchase. Despite being told that an open box TV in excellent condition was available, it turned out to be damaged and not what I wanted. Additionally, conflicting information was provided about pickup arrangements on Thanksgiving, making me question the honesty of the situation. After eventually picking up the TV, I am unsatisfied with the picture and color quality, and I suspect that there may have been dishonesty involved in the process. These circumstances have left me feeling uneasy about the purchase experience. Best regards, Hal Lester

Hello. I recently made a purchase from one of your representatives, but unfortunately, there was a mistake in the packaging resulting in my order being sent to the wrong address. Additionally, extra items were included incorrectly. As a result, the parcel is now with Australian Customs. The seller is requesting that I pay the customs fee to retrieve my package and is also asking for payment for the mistakenly included items. I have already paid $94 and an additional $94 for shipping insurance, totaling $[redacted]. I have already paid half of this amount. The seller initially instructed me to pay upon receiving the item, but now they are asking for more due to the error. Could you please assist me in sorting out this situation?

Our refrigerator with extended warranty has been malfunctioning. A&E Services have taken over Geek Squad support, but their service has been disappointing. We've been relying on our old garage refrigerator since mid-November, even during Thanksgiving with guests over. The technician resorted to watching YouTube for guidance, labeling our unit a bad choice, a fact we were never informed of upon purchase for $3,[redacted]! The order is linked to phone number [redacted]. Urgent resolution is needed, whether a repair or replacement. Thank you, Richard Pahler at [redacted], or on my cell at [redacted].

I've been trying to get assistance with my order without any luck. Despite calling at least 10 times over the past 5 days, I have yet to receive any callbacks from a supervisor, store manager #[redacted], regional manager, or anyone else. I simply want to get my paid items and cancel my TOTAL TECH membership. After enduring two days of missed scheduled installations, I cannot wait any longer for Best Buy to address my concerns. I need my items or a refund as soon as possible, as I am currently left without either. Thank you.

I am very disappointed with Best Buy. I ordered a television online on December 1st at 9 a.m. I am having trouble getting a clear answer about when I can pick it up from the Cross Gates Mall location. I called four times today, and each time I was told the order is on its way. If I don't receive it by tomorrow, I may have to request a refund and cancel the order. The order number is BBY01-[redacted]98. Thank you.

I purchased a dishwasher from your company, and the door is locked, making it impossible to open. I've been attempting to get it fixed for a month now, but the service department requires the serial number, which I can't find as I've moved and misplaced the manual. They mentioned the number should be at the back of the dishwasher, but accessing it has been a challenge. My realtor recommended writing the SKU number for reference, but the customer service representative seemed uninterested. The dishwasher is still under warranty, but I'm struggling to get assistance. This issue needs to be resolved before I can close the house sale.

I purchased a dishwasher from Best Buy in April this year. I encountered an issue where the door is locked, and despite our efforts, we haven't been able to open it. I am concerned about this as I am in the process of selling my house, and I want to ensure the new owners won't face any problems with it. I would appreciate it if a technician could come to my house to help with opening the dishwasher. Please contact me at [redacted]. Thank you. - M. Crain

I recently bought a 77-inch OLED TV as an open box item from Brick, NJ on 11/24/21, and picked it up on 11/26/21. My order number is BBY01-[redacted]60. After unpacking the TV at home, I noticed the screen wouldn't turn on and displayed colored lines. There was a small dent on the bottom of the screen. I also purchased a Geek Squad protection plan when I picked up the TV. The service representative advised me to contact the store for a replacement. Could you assist in reaching out to the store manager in Brick, NJ? Thank you.

I visited the Best Buy in Middletown, NY to buy two iPhone 13s outright and switch my cell plan from Spectrum to Verizon. However, after spending eight hours in the store, two of my phone lines are now not working at all. As a result, my daughter and grandson are without cell service, and we're stuck between Verizon and Spectrum because of the issue caused during the account setup at Best Buy. I need assistance urgently!

I recently took advantage of a promotional offer at Best Buy for 24 months no interest. However, I usually have my account set up to pay the full balance each month, so when I made a purchase over $1,[redacted], it automatically paid it off at the end of the month. This meant I missed the opportunity to spread the payment over 24 months. I had to contact customer service to disengage the automatic full balance payment and set up fixed monthly payments for the promotional item. Now, I have to be careful to pay off any other purchases I make at the end of the month to avoid interest charges. It's frustrating to have to track all my purchases and payment methods. Best Buy should have a better system in place to handle promotions like this without disrupting my regular payment settings. This experience is making me hesitant to make future purchases using their credit card.