Best Buy Customer Service Issues

We purchased a Viking Range and Hood, Bosch dishwasher, Bosch refrigerator, and a Sharp Microwave oven. There have been multiple issues with our purchases. The dishwasher was canceled without notice, the Viking Range was returned twice for not working properly, and the refrigerator caused circuit issues due to needing its own circuit. The microwave also had to be returned twice for malfunctioning, which was apparently a common problem not disclosed to us. Lastly, the Range hood, a special order since September [redacted], has been rescheduled for delivery and installation multiple times without any follow-through or communication about its back order status. Each time we contact Best Buy, we are told they apologize for the inconvenience but we never receive updates. Despite the frustration, we have not canceled the hood as it coordinates with the design of our kitchen.

I recently ordered a new dishwasher online and also scheduled professional installation for over $1,[redacted]. On the day of the installation, two installers arrived at my house. One of them was unfriendly and unwilling to complete the installation because the dishwasher was not placed next to the sink, requiring a longer hose. Despite offering to quickly get the needed hose from a nearby hardware store, the installer was rude and refused to wait. His behavior was unacceptable, and I requested multiple times for his supervisor's information, which he adamantly declined to provide. I am disappointed with the service provided by Best Buy and the conduct of their installers. I would appreciate it if a supervisor could contact me to address this issue. Thank you. Order Reference: BBY01-[redacted]23.

I visited the Best Buy store located at [redacted] SE Military Dr. in San Antonio on Sunday, July 25th, around 1 pm CST. I had to wait a long time for customer service and eventually requested to speak with the manager. The manager, who had a black beard but unfortunately I forgot his name, came out with a bad attitude. The situation worsened as he asked me to leave without properly addressing the reason for my dissatisfaction with the long wait for customer service. Instead of resolving the issue, he treated me like a security guard with an unfriendly attitude, which left me feeling frustrated.

I recently posted a review recounting my negative experiences with Best Buy. Despite spending money regularly at the store, I had numerous issues that led me to stop patronizing them. In a particularly frustrating incident, my MacBook Pro malfunctioned and I took it to Best Buy for repair. The communication mishaps and exorbitant repair quote of $3,[redacted] prompted me to retrieve my laptop and seek services elsewhere. Ultimately, a local repair shop fixed the issue for a mere $20, exposing the drastic price difference and poor customer service at Best Buy. I felt compelled to share my ordeal to warn others and highlight the exceptional service I received at another repair shop, "Phone Repair Fastfix." My disappointment with Best Buy's service led me to part ways with a company I had been loyal to for years.

I am reaching out to share my disappointing experience with the customer service at the Best Buy store in Morehead City, NC. I inquired about the type of drive needed to locally save videos from my purchased Blink camera system, rather than using a monthly plan. The manager insisted I needed a plan, despite my knowledge that a removable drive could work based on advice from a friend. Unfortunately, the manager was unhelpful and dismissive, highlighting a concerning lack of customer care. As a loyal customer for over 15 years, this encounter was disheartening. I suggest conducting an evaluation of this store's management and customer service to ensure better experiences for future patrons.

Hello, I have a Geek Squad account, and everything is fine. However, during the initial sign-up/registration process, my last name was misspelled. Despite my attempts in-store, they advised me to reach out to corporate/customer service to correct it. The correct spelling of my last name should be DiMoia, not DiMioa. Here are my accurate details: Susan DiMoia [redacted] Veterans Hwy G37 Levittown, PA [redacted] [redacted] [redacted] I kindly request the correction of my last name on file and confirmation that all other contact information is accurate. Thank you, Sue DiMoia

I visited your website with the promise of same-day phone service. I scheduled an appointment for a battery replacement at 6:40, expecting quick service. However, I was left waiting for 20 minutes only to be informed that the battery replacement would actually take a couple of hours. I was frustrated by this misinformation and spoke with the Manager, Juan Jimenez, who apologized for the confusion. When I requested a contact at corporate, I was informed that this was not possible. I am disappointed by the lack of transparency and the inconvenience caused. I urge you to update your website to clearly state the expectations for this service to avoid inconveniencing others. I also request that my personal information be removed from your records.

I am missing two items from my order placed on August 5th, which were supposed to be delivered by August 7th. The UPS tracking shows that they were delivered on Saturday, but I have thoroughly searched everywhere around my home, and the packages are nowhere to be found. These items are critical for an upcoming Best Buy installation for my new TV scheduled for August 13th. I urgently need assistance as the installation is planned for this Friday. Order Number: BBY01-[redacted]86 Items missing: 1. Sanus - Premium Series Advanced Tilt TV Wall Mount For Most 42" - 90" TVs - Extends 5.75" - Black 2. Legrand - In-Wall Flat Screen Power and Cable Concealment Kit - White

I am worried about the process of item pickups. Today, I collected two laptops worth over $[redacted], and I wasn't asked for any ID. All I had to do was provide a phone number and I received the items immediately. This lack of security is concerning. What if someone had overheard details of an order and took advantage of the situation? Considering the high value of these products, shouldn't identification be required for pickups?

I made an appointment with the Geek Squad in Lutherville to install my new air conditioner bought on August 14th. During an online chat, I inquired about the installation process and payment before confirming the appointment for the 18th at 12:15 pm. However, after making the payment, the appointment was rescheduled to the 19th between 7 am and 1 pm without my consent. This change caused inconvenience as I care for elderly parents who cannot accommodate early morning appointments. I am disappointed by the way this situation was handled.

I have been a loyal Best Buy customer for years and have a Geek Squad protection plan for my computers. Over the years, I have owned a few laptops that needed servicing, never exceeding three at a time. Recently, I took my Lenovo laptop to the North Palm Beach Florida store for repairs after being advised by an online Geek Squad agent. However, I was informed at the store that I have already used the service on too many computers, even though I currently only have two laptops (a Lenovo and an HP). I am disappointed that I am being denied service for a laptop when I am within the limit stated. The sales representative suggested a more expensive plan with services I do not need. I am hoping for a resolution to this issue so I can have my laptop repaired by the Geek Squad without unnecessary expenses.

Hello, I purchased a 65" Samsung Smart TV on July 16, [redacted] from Best Buy in Ames, Iowa. Since then, I have been experiencing issues with the TV syncing with the cable box, leading to a connection error that occurs every 2 to 3 days. Despite visits from the cable company and trying multiple cable boxes, the problem persists and it has been determined that the issue lies with the TV itself. While my other Samsung TVs do not have this problem, the one I bought from Best Buy does. Samsung customer service was unable to resolve the issue within the return timeframe set by Best Buy. I have been able to find temporary solutions, but it is frustrating and time-consuming. Today, I encountered a new problem with the same issue that took 45 minutes to resolve. I am seeking advice on how to address this ongoing problem. Thank you for any assistance you can provide.

I purchased a GE washer and stackable dryer set for my daughter, which arrived damaged. After my husband returned it for a replacement, the new one is making a loud banging noise. Best Buy has arranged for another delivery, but the first attempt was unsuccessful with the delivery person leaving without a word. A second delivery also failed, leaving my daughter without a replacement washer. It's frustrating to deal with the sub-contracted delivery service's unprofessionalism. I hope this can be resolved soon. My name is Elizabeth A. and the delivery address is [redacted] Bingham Dr., Chesterfield, MI. Thank you.

I feel deceived by salesman Kyle at Best Buy Bridgewater NJ. I was told that opening a Best Buy credit card would entitle me to a $[redacted] incentive gift certificate as part of a limited-time program separate from the 10% award for purchases. I expected this incentive to help lower the cost of my computer after paying the bill. After opening the credit card and paying the bill in full upon receiving it two weeks ago, I have not received the promised incentive. Despite contacting the credit card department and being informed no such program exists, I am adamant about receiving either the $[redacted] incentive or a $[redacted] credit as promised. My customer number is [redacted], and my phone number coincides with it. My name is Joseph N. and I am a [redacted]% disabled US Army veteran. This treatment is unacceptable, especially towards a customer and veteran. Please honor your promise.

I received this email regarding a Geek Squad secure service plan renewal for 36 months at $714USD. The purchase details are as follows: Subscription ID: WF55-32-PH Item: Geek Squad Renewal Purchased on: 31 August [redacted] Validity: 3 Years Paid Amount: $714USD Payment: Debited If you have any concerns or wish to cancel/refund, please contact us immediately. Our Geek Team is available to assist you Monday to Saturday, between 8:30 AM and 8:00 PM EST. Helpline Number: +1 ([redacted]) - [redacted] - [redacted] Thank you, Geek Squad

I received an unordered product and now must go to a UPS location to return it. Despite wanting to keep it, I selected the return option. Living in Hawaii without a nearby Best Buy poses a challenge; the closest store requires a flight. Being asked to take this step to return something I didn't intend to order is not acceptable. If I keep the product, I'll be charged for it and still have to reorder the correct item. This situation is frustrating for me and my children who used their own money for the purchase.

I had a series of events over the past three weeks regarding my MacBook Air that fell off the bed. After contacting Apple support and Best Buy multiple times, I received incorrect items and struggled with setting up a new mouse. Despite the difficulties, I managed to make the $49 mouse work eventually. I plan on returning the Magic Mouse and other incorrect items I received while keeping the $49 mouse. I am considering going to the store to get help from the Geek Squad. I have encountered challenges due to the lack of clear instructions and the mix-up of orders, but I am working on resolving the situation. Thank you for your assistance in handling this matter with sales and customer service.

Currently in the process of renovating the fourth unit in a four-family home that I recently purchased. I am planning to move into one of the units and need design assistance for selecting all the necessary items. I have measurements and a rough floor plan ready and would appreciate it if someone could contact me promptly to assist. I would like to discuss purchasing all items as a package, ensuring visual and functional coherence. I also need help with scheduling appliance deliveries and exploring financing options as I am looking to make significant investments while aiming to minimize costs. Thank you for your help. - Katherine Burke ([redacted])

Upon my arrival at the Mooresville, NC store on 9/7/21 around 12:10 pm, I noticed five employees at curbside. Unfortunately, no one approached me or acknowledged my presence until I had to ask for assistance as a senior citizen. One of the employees, an African American lady, was the only one who helped me with my order after addressing her. The other four young men neglected to assist and continued to idly stand around. I expressed my concerns to the helpful employee and mentioned that I would report the incident. This behavior is unlike my previous experiences at Best Buy and has left me quite unsettled. It is disappointing to see employees being idle instead of assisting customers.

I recently bought several products from Best Buy. My name is E.J. Pagan, and you can reach me at [redacted]. I purchased an AHP360 laptop from the Los Feliz store with all the necessary items. However, they were unable to install any software on it, leading to ongoing issues with the laptop. Despite multiple calls since September of last year, the problem remains unresolved. I feel frustrated that I am now being asked to pay for repairs, especially considering my situation since becoming disabled. I have been a loyal and valuable customer, and it's disheartening to receive poor treatment after spending so much at Best Buy. Is this the standard way Best Buy treats their customers?