Best Buy Customer Service Issues

I had a frustrating experience at the Wellington store of Best Buy. I spent time trying to get assistance over the phone, but I got disconnected several times. Eventually, I visited the store and purchased a phone, only to realize later that the SIM card didn't fit. I contacted their customer service again and encountered unhelpful responses. The manager, Jason, didn't provide a satisfactory resolution either. The $45 restocking fee they charged me seems unfair considering the circumstances. Since they couldn't ship a replacement SIM card for my Canadian account, I feel I have been treated poorly. I am disappointed with the service and will be taking my business elsewhere. I plan to escalate this issue with the head office as this level of customer service is unacceptable.

I made a purchase at the Wellington store, but unfortunately, it turned into a frustrating experience. After multiple failed attempts to get assistance over the phone, I went to the store. I quickly bought a phone due to the issues encountered during the calls. Upon returning home, I realized the SIM card didn't fit. This could have been avoided if I had received accurate information over the phone. Despite being careful with the packaging, I was charged a $45 restocking fee. I find this unreasonable and believe it will cost the store more in the long run. The manager, Jason, provided poor assistance and did not resolve the situation adequately. This experience has led me to take my business elsewhere. I am dissatisfied with the service received and will be contacting the head office about this matter.

I assumed the Geek Squad would bring my computer, so I didn't retrieve it. They came for the appointment to set up the new system but didn't have the computer. My order number is BB[redacted][redacted]. Can you arrange for them to bring the computer with them next time? I'm over eighty years old and concerned about handling the computer without assistance. Would there be a delivery fee if they bring it to me? I am prepared to cover the delivery cost.

I have been trying to reach the store via phone to inquire about a specific product but have been unsuccessful. My first attempt was during a lockdown, and when I asked for the electronics department, I was continuously prompted by the automated system. After trying to speak with the manager, no one answered the phone. I am looking for a vehicle jumper that has its own power supply to run an inverter. I would like to know if the store carries this product before purchasing it from another retailer.

We purchased a washer and dryer from Best Buy a month ago, scheduled for delivery on Feb 11. The washer arrived on time, but there was an issue with the dryer, leading to a delay. When attempting to reschedule, the earliest available date online was March 08. This delay is not ideal as it means another month without a dryer. We are seeking assistance to expedite the delivery or find a solution like a loaner dryer until our unit arrives, ensuring we can dry our clothes promptly.

A few weeks ago, I purchased a new LG 24" LED HDM1 TV along with Geek Squad Service (2-year). Unfortunately, after installation, I experienced an issue where I only saw snow static on the screen and heard no sound. Geek Squad technicians David and Josh came out to fix it, and it worked fine for the rest of the day. However, the next morning, the same problem reoccurred: no picture or sound, just snow static. Geek Squad had to come out again to resolve the issue. Now, I have Josh scheduled to come out on Tuesday, 2/23 with Service Order [redacted] to try and fix it once more. I hope that this time the problem gets permanently fixed, as the back and forth is becoming quite frustrating. Thank you.

I was in the middle of processing my payment for the Belkin - BOOST↑CHARGE™ Power Bank 5K With Lightning Connector - Black, which was on sale for $9.99. However, my computer froze, refreshed, and the price reverted to the original. I work all day, so I couldn't make the purchase until I got home. I tried to contact support, but each time I was met with an "out of normal hours" message. I just need assistance sending my message to have them contact me later. I want to buy the product at the price it was in my cart for.

Order # BBY01-[redacted]63. I placed an order for a printer on 2/22/21 with the expectation of "same day" delivery as I was leaving town the next day. Unfortunately, the printer did not arrive and does not appear to have been sent yet. After speaking with customer service representative ELJIE (Case # [redacted]04) on 2/22, I was informed that the order was cancelled, but I have not received any email confirmation. A subsequent chat with Paulson Turner on 2/23 revealed that the order was not actually cancelled, although he mentioned the charge would be removed from my debit card. The charge was initially removed but has since reappeared. I want assurance that the order is cancelled and the hold on my debit card is permanently removed. Thank you.

I am having a frustrating experience trying to reach someone at your store. My husband and I have made multiple calls, but the phone just rings and no one picks up. Today, we spent over 20 minutes collectively on hold without speaking to anyone about a potential television purchase. Additionally, I am now seeing on your website that it may take over forty minutes to reach your corporate office to address this issue. This lack of customer service is disappointing, especially when we are trying to spend money at your store. It would be beneficial for your employees to prioritize answering the phones promptly during business hours to assist customers efficiently.

I had an audio installation nightmare at Best Buy in Orange, CA. I brought in a subwoofer with an amp for my BMW 328i SULEV Coupe. After a messy and unsecured installation that made the passenger seat unusable, the store manager promised to fix it but hasn't followed through despite numerous calls. Frustrated by the lack of proper service and communication, I plan to take my business elsewhere and demand a refund from corporate. Best Buy has been the worst experience for me.

Dear Representative, I wanted to share an experience I had while trying to ask a question before purchasing an Apple charger for my MacBook Pro. The online description left me unsure about the correct model, so I attempted to chat with a virtual assistant. Unfortunately, they couldn't understand my request after two tries. I then attempted to call customer service and experienced three lengthy hold times, lasting as long as seven minutes each. After pressing zero several times and waiting a total of twenty-three minutes, I finally spoke with a helpful representative. During this time, I went to Amazon, confirmed the correct model, and made a purchase while waiting for BestBuy to respond. The representative I spoke with acknowledged the long hold times and I wanted to share this real-time experience of losing a customer's business due to difficulty in reaching support. I hope this feedback helps improve customer service. Sincerely, Margaret C. Farrell

On February 16, [redacted], I placed two orders with reference numbers BBY01-[redacted]48 and BBY01-[redacted]99. I received various delivery notifications starting on February 24, [redacted]. Due to the severe weather conditions affecting delivery times, I waited until March 5, [redacted], to contact customer service regarding these orders. Upon checking the parcel pending code, I discovered that the locker was empty. After reporting this to the parcel vendor's customer service, I learned my items had been returned and was advised to contact Best Buy for further assistance. Unfortunately, an issue with the shipping labels led to my orders not being delivered correctly. Despite my efforts to resolve the matter, I encountered difficulties with customer service, including disconnections and unhelpful responses regarding a significant purchase worth over $[redacted]. This experience has left me feeling frustrated and disappointed, as I have been treated unfairly and accused of dishonesty. I am now escalating the matter to corporate and considering further actions if a satisfactory resolution is not provided.

I purchased a dishwasher on 01/02/[redacted] with an initial delivery date of 01/06/[redacted], which was rescheduled to 01/11 and then delayed again. The delivery finally took place on 01/15 around 6:00 pm. Unfortunately, the delivery person, Joey from Plano, did not have the new dishwasher on his truck and mentioned that Best Buy would follow up, which they didn't. Consequently, I decided to cancel my order the following day. However, the delivery person failed to turn off the water when removing my old dishwasher, causing water damage to my laminate flooring. Despite filing a claim, I have not received a response. I am seeking assistance to cover the $2,[redacted].00 insurance deductible and have documentation of the damages incurred. Thank you. - Jo G.

I am frustrated with the difficulty I experienced when trying to cancel my water filter subscription for an LG refrigerator bought two years ago from Best Buy. I was on the phone for an hour and transferred five times. This wasted a lot of my time, which is not acceptable. It makes me question making future purchases. I've been a long-time customer. - Robert L. from North Port, Florida.

I recently visited Lafayette, Indiana, and my experience with the Geek Squad customer service was extremely disappointing. When trying to reach out for assistance, I was repeatedly placed on hold for 30 minutes or more, only to end up getting disconnected. Today, I had a warranty exchange scheduled for 4:40, but the representative I encountered seemed disinterested and did not even acknowledge the email from Apple instructing them to replace the phone. This level of service is unacceptable.

I bought an HP OfficeJet Pro [redacted] series printer on 2/6/21, and my husband set it up without any issues. To my surprise, by March 6, [redacted], the black ink ran out, which seems unusual as we only use it for home purposes and do not have kids printing projects. I want to return the printer even though it's been more than 15 days as I only faced issues recently. I attempted to enroll in the Instant Ink Delivery Service for the 4 free months on 2/6/21 but encountered problems and planned to do it later, unaware I would need ink within a month. The documentation lacks a Customer Service phone number, making it difficult to reach a representative. I finally spoke to someone, but the language barrier was a challenge. After dealing with delays in getting new ink sent, I've decided to switch back to Canon printers, which I preferred owning for over 13 years. My Best Buy Member ID is [redacted], and I purchased the printer at Best Buy #[redacted], Rockaway, NJ [redacted] on 2/6/21 at 15:41. I am interested in returning the HP OfficeJet Pro [redacted] series printer but do not have the original box. Donna D.

I bought a Samsung range from Best Buy in Lady Lake back in February. I tried using the oven a few weeks later and noticed excessive heat leaking from around the door. When I contacted the store, they said I had only a 14-day window to report issues and redirected me to Samsung. Dealing with Best Buy's unhelpful customer service and the strict 14-day policy has left me very dissatisfied. Waiting on the phone for a total of 45 minutes across three departments was frustrating. Having run my own business, I understand the importance of good customer service. As a result of this experience, I won't be purchasing my upcoming TV and appliances from Best Buy.

I was promised a $1 Mac Book Pro after completing a 1-minute survey. However, I was not informed about the $25 monthly fee until I was asked for shipping and credit card details. This survey was misleading; it clearly stated completing the survey in 1 minute would earn me the laptop. I have screenshots as proof. I completed the survey as instructed and now expect to receive the laptop without signing up for an undisclosed fee that I cannot afford. Such hidden fees should have been disclosed upfront to avoid false advertisement.

Everything is now resolved with my Best Buy (Chase) credit card. The charges have been corrected, and everything is in order. What happened was the first payment was mistakenly applied to an old, inactive card by Chase Bank. This caused confusion as it wasn't recorded correctly. I opted to set up automatic monthly payments directly from my bank to Best Buy, but there was a date error resulting in an additional charge. Thankfully, it has all been sorted out without any extra charges. I kindly request to have my credit report updated to reflect this situation accurately. Thank you, Al Gotlieb BB CC #[redacted][redacted]

I recently purchased a Snowman gift card online for my granddaughter. The card was not activated when she tried to use it at the Best Buy in Missoula, MT. The order was placed on 12/07/20, with the order number BBYO1-[redacted]00 and activation number [redacted][redacted]. The card had a value of $[redacted]. My granddaughter had to pay cash for her item as a result. I'm looking to cancel the gift card and receive a refund on my credit card. The customer service team suggested activating it at the store, but since cash was used, I no longer need the card. There seems to have been an issue with the amount on the card, so I would like this situation resolved promptly.