Best Buy Customer Service Issues

I have an appointment scheduled for the 19th to have a remote starter installed. I received a call from them asking about the type of starter to estimate the appointment duration. However, after calling back three times and waiting on hold for an hour each time, I got disconnected. It is frustrating and unreasonable for a customer to endure such long wait times and not even receive a clear extension number in the message left by the Best Buy representative requesting my remote starter information.

I placed an order for a Ninja Foodie on December 6th. However, the email confirmation stated it was delivered on December 7th with a picture of a different location. After contacting customer support, they offered a refund or replacement. Unfortunately, the earliest replacement date is January 12, [redacted], which is past the intended Christmas gift timeframe. Despite the money being taken from my account on December 8th, they mentioned a 30-day wait for the refund. Although I prefer to receive the product, the earliest availability is January 12, [redacted]. I cannot pick up the item in-store. The total purchase amount was $[redacted].79, and I am concerned about the 30-day refund process.

BBY01-[redacted]00 was delivered to Palma C. in Minneapolis. She is a mutual client of mine. The person who ordered the keyboard, Pamela Singh from Vocational Rehabilitation Services located at [redacted] E. Lake Street, Minneapolis, MN [redacted], phone number [redacted], and email [redacted], discovered it is not truly compatible with a MacBook Pro as indicated in the Logitech K750 literature. The item needs to be returned, but Pamela is currently out of the office. I was hoping our client could return it to a Best Buy store nearby with the packing slip, but this is not feasible. As state employees with restrictions on personal contact, we cannot retrieve the item. Can a return UPS Shipping label be sent to Pamela Singh at the mentioned address? Kindly confirm if this can be arranged. Thank you.

Hello, I was recently contacted by a Best Buy service technician regarding my request to return a Yamaha RX-V485 Receiver I purchased. The reason for buying a Yamaha was because of my positive experience with a Yamaha RX-V793 that I had for over 15 years. Unfortunately, the RX-V485 is already experiencing significant issues such as cutting out volume, delays in sound, and unpleasantly loud volume changes due to the 'Dynamic Range' setting. I spoke with a representative named Chris and requested a refund for the full amount paid for the RX-V485 so I could upgrade to a Yamaha RX-V1080BL, priced at $[redacted].98, similar to my previous model. Chris was supposed to contact me yesterday morning but I have not heard back from him yet. I am very unhappy with the current situation, and I urge Best Buy to promptly refund the full purchase amount for the RX-V485 so I can either upgrade to the RX-V1080 or explore other options elsewhere. Please provide immediate assistance as the RX-V485 is completely unsatisfactory. Thank you, Hugh McCullough

I had a frustrating experience at Best Buy while trying to purchase an iPad as a Christmas gift. The D'Iberville location didn't have it in stock, so I was directed to Gulfport. After making the purchase, I was told it would be ready for curbside pickup within an hour. When I arrived in Gulfport, I was told to wait outside and couldn't go in to pick up my item. Despite wanting to browse and potentially make more purchases, I was repeatedly told to remain outside. After waiting for two hours, I decided to leave for lunch. Upon returning, I was informed there were over [redacted] orders ahead of mine and it was uncertain when mine would be ready. Hours later, my wife received an email stating the item was unavailable. This experience, coupled with a previous issue with a computer purchase, has left me disappointed in Best Buy's customer service. I feel undervalued and won't be returning to shop there again.

Regarding order #BBY01-[redacted]21, I recently contacted customer service and received reference number [redacted]78. In October, I ordered and then cancelled Bose headphones but still received codes for Tidal Music and Pandora subscriptions. I never used these services or opened the emails. On my account page, there are still options to activate these subscriptions. I just discovered that I have been charged $59.08 for the initial charge and two additional charges of $10.74 each for Pandora, which I never activated. Despite speaking with multiple representatives, including Geek Squad and digital downloads support, I have not received a refund or confirmation of cancellation. I am seeking assistance from Best Buy to resolve this issue promptly as I have already spent significant time trying to address this matter.

I purchased a car audio head unit and four speakers from Best Buy on December 11th. My order number is BBY01-[redacted]62. The head unit comes with free installation, and I planned to pay $69.99 for the installation of two speakers. I chose Best Buy specifically for the guaranteed workmanship and warranty. Despite scheduling the installation for December 24th on December 11th or 12th, my appointment was cancelled on December 21st. Now, I have to find someone else to do the installation, hoping for a satisfactory job. This is a Christmas gift for my daughter, and I need it installed before December 25th. Unfortunately, all Geek Squad appointments are booked until mid-January. I believe I should be refunded or compensated for the $[redacted] installation cost, as this is the standard rate. Thank you for your attention and consideration. Merry Christmas, Marc

My order has been delayed without any clear updates on the reason causing the delay since Sunday. I am concerned about the status and need immediate assistance. The store confirms they have my order but are unable to scan it out for pickup. This situation is time-sensitive, and I cannot risk the order being canceled.

I received a brand new oven on 12/16/[redacted], but it doesn't work. I was informed a repair person was scheduled for yesterday, but instead, I received a call for a "hall away." After 2 hours of calls and getting the run around, I rescheduled the service for today between 7 am and 1 pm EST. It's now 2:15 pm, and no one has shown up. I called and was told they have nothing scheduled for me, even though I have a confirming email. I can't speak to a person, and calls get disconnected after holding for 5 minutes. This level of customer service is disgraceful. If this isn't resolved soon, I will contact the news channel.

I purchased a drone from Best Buy online, but due to delayed shipping, I decided to cancel the order. I received an email confirming the cancellation. Later, I bought another drone online for store pickup, which I successfully collected. However, a few days after, the cancelled order arrived by mail. The drone I picked up from the store turned out to be defective. I returned both drones, including the unopened cancelled one, and was surprised to be charged a $90 restocking fee.

Good morning! The other day, I added a Blink 3 Outdoor Wireless Camera to my cart for $[redacted]. Unfortunately, I didn't have my credit card at the time. Today, when I went to order it with my card, I noticed the price had increased to $[redacted]. In the Christmas spirit, I was wondering if it's possible to still buy the 3-pack of Blink cameras at the original sale price of $[redacted]. Thank you, Kim E. H.

I have two questions regarding the in-store return policy for an online purchase that I made with curbside pickup at the local OKC store near May and 63rd. I had the products for about 2 to 3 weeks before my plans changed, so I returned them to the same store where I picked them up. My queries are: What options do the clerks have at the customer service return desk for an online order return in terms of refunds? Can they issue in-store credit, cash refunds, or put the money back on the card used for payment? Are these options available at all Best Buy stores? Furthermore, if I choose to have the money refunded to the original card, how long does it take for Best Buy to process the refund back to the card issuer so that it reflects on my card statement?

I placed order #BBY01-[redacted]88 for home delivery. On the shipment date, I couldn't locate the package, assuming it was lost. Best Buy's customer service kindly allowed me to pick up another one. However, on Christmas Eve, I discovered the package that was originally sent to me. Now, I need to return the one I picked up from the store. Can you please provide instructions on how to proceed? Apologies for the confusion. Thank you, Roger

I am Dravid Rajan from India. I came across your company's advertisement on Facebook, and after contacting the number provided, the person claims to be the manager of Best Buy. He asked for an initial payment of [redacted] rupees for GST and other taxes related to DHL courier service. I made the payment, but shortly after, he requested another [redacted] rupees for a tracking ID. I have not made the second payment yet and am unsure if this is a legitimate request.

I placed an order on December 14th for a 50-inch TV to be picked up. The pickup date passed without receiving a confirmation email. With Christmas approaching and no way to transport the TV, I switched to home delivery. A UPS tracking number was generated five days ago but there are no recent updates. I've contacted Best Buy but the high call volume message just leads to being disconnected.

I've been trying to contact the Bridgewater, NJ store since Saturday to schedule the installation of a remote car starter, but no one has answered the phone. The recorded message states they are experiencing high call volumes and asks to call back later. I find this unacceptable, especially during COVID, as it leads to unnecessary trips to the store. I'm very disappointed with the lack of response and may have to consider shopping elsewhere in the future if this issue persists.

I purchased a Dyson heater on Black Friday, but it got lost in the mail. I was promised a full refund of $[redacted].43. I had to purchase a new Dyson heater in-store since a replacement couldn't be mailed to me. The new one cost $[redacted] more than the original Black Friday purchase. Initially, I received a $[redacted] refund for the price difference on December 11, [redacted]. However, when I received the refund for the lost item, the $[redacted] match was deducted, leaving me with only $[redacted].43 refunded on December 18, [redacted]. This means I am still owed $[redacted] from the total refund. Despite reaching out to numerous Best Buy customer service representatives, the issue remains unresolved, and I am feeling extremely frustrated.

I was in the process of scheduling the “free installation” for my Pioneer AVH-W4500NEX In-Dash CD/DVD Receiver at the Burlington Mass store today. However, I was surprised to learn that the total cost for installation, including labor to hook up the backup camera and volume controls, would be $[redacted]. This was not what I had anticipated, as I thought these labor charges were part of the free installation as advertised on the website. When I visited the Everett Mass store before Christmas, another associate had informed me differently regarding the installation costs, adding to the confusion. After checking the website for any mention of additional labor charges, I found none. I believe that if a receiver is compatible with backup cameras and volume controls and free installation is offered, then labor charges for these features should not apply. I bought the unit for my son and hope to resolve this matter promptly. Your clarification on this would be appreciated. Thank you, Brian

I, K. Lunsford, bought 3 HP Envy desktop computers, 1 Avanquest SoftMaker Office Standard [redacted], and 1 SanDisk Ultra 128GB Flash Drive on 12/03/[redacted] using my business account for the Apache Public Library. Despite receiving 2 computers, I haven't received the rest of my order. Despite multiple calls and long waits with customer service, the issue remains unresolved. The funds were debited from my account on 12/04/[redacted] for $[redacted].98 and 12/09/[redacted] for $[redacted].69, which seems to be an error as I only made one purchase. This purchase needs to be settled today, as it's tied to a grant deadline. I don't want a refund as it will complicate the grant. I urgently require the missing items, an invoice, and clarity on the confusing transactions. I can provide my bank statement if necessary. Your prompt assistance is greatly appreciated.

I am pleased to say my credit score is excellent. Despite my struggles with math, achieving and maintaining this score has been challenging. Recently, a Geek Squad Manager through the Wallethub app highlighted a $[redacted] debt I needed to address. What upset me was the lack of communication; he didn’t seek my permission before taking action on December 10th, potentially causing overdraft fees. I believe he should be reprimanded or dismissed for his actions. I demand a public apology, a written admission to credit bureaus, and ultimately, his removal from the company. His disregard for customer well-being is unacceptable. I will be canceling my credit card unless he rectifies this situation promptly. His behavior is indicative of selfishness and a lack of consideration. I hope his superiors take the appropriate measures to prevent such incidents in the future. Thank you to "Get Human" for the platform to voice my concerns.