Best Buy Customer Service Issues

I recently made a purchase with order number BBY01-[redacted]73. Radge from Best Buy helped me by phone on 8/8/[redacted] to buy a washer and dryer bundle. Unfortunately, the dryer was out of stock after the transaction. Radge suggested another model, but when I selected it at the same price, the bundle discount didn't apply as before. I asked Radge to honor the original price, leading to the cancellation of the first order. He assured me multiple times that any price differences would be refunded by 8/7/[redacted]. After several adjustments, the final total for the washer, dryer, installation, protection plans, gas line, haul-away service, and tax was agreed at $[redacted].68. However, reviewing my order, it shows $1,[redacted].09 without the 5-year protection plan for the dryer. If this discrepancy isn't addressed, I may need to cancel my purchase.

I bought a gas dryer for $1,[redacted].25 and some additional items for installation. Unfortunately, there were several issues with the delivery and installation. The delivery men forgot to turn on the gas after installing the new line, causing my clothes to remain wet. Moreover, upon inspection by my neighbor, it was discovered that the gas line was kinked and the dryer vent kit was damaged, posing a fire hazard. Additionally, the steam kit I purchased was missing entirely. When I contacted Best Buy for assistance, I was faced with a long wait time and was unable to get immediate help due to my order being locked in the system. Despite my efforts to reach out for support, I have not received a satisfactory resolution to these problems. In light of these challenges, I am considering purchasing the needed item from Home Depot instead, as they offer a better price and more efficient service.

I was informed that my $[redacted] treadmill would be delivered between 7 AM and 1 PM today. After waiting until 1:45 PM with no delivery, I called customer service. The representative, based in another country, informed me that my delivery was actually canceled for the day and rescheduled for September 1. Despite my frustration, she could not provide details on when or why the cancellation occurred. I wasted several hours waiting without any notification. Now, I have to wait for another delivery window on September 1 from 7 AM to 1 PM. I am seeking assistance and resolution for this inconvenience.

On July 31, [redacted], I bought a car audio system but faced several issues during the installation process. Despite scheduling the install 30 days later, I had to pick up the equipment from the store myself, and even after receiving a reminder 48 hours prior, the installation appointment on August 25, [redacted], did not happen as planned. I arrived for my 11:00 am appointment at 10:45 am only to be told it needed to be rescheduled, causing me to lose a day's pay. The lack of communication and inconvenience led me to return everything and cancel the installation and my credit card with the company. I am truly disappointed with the poor service and plan to share my negative experience with others to caution them against doing business with this company.

I purchased a TV antenna from Best Buy in Eastgate, Ohio. After opening the box at home, I found too many parts and decided to return it. I paid with my debit card and was initially told the refund would take 5 to 7 days, then 10-15 days, and now I've been informed it may take even longer due to the billing cycle. I returned the antenna on July 24th and have yet to receive the refund of $[redacted].11. I have been trying to get answers but have had no luck. This situation has left me very frustrated, especially during tough times. I am considering taking legal action if the store doesn't refund me promptly. My name is Johnny Lay, and please reach out to me at [redacted]. Thank you.

I brought my [redacted] Kia Soul to Best Buy in Puyallup, WA for a remote start installation in January [redacted]. Subsequently, the check engine light turned on, leading to expenses to replace a sensor that may not have been necessary. A mechanic found a wire splice by your installer that was unusual, prompting concerns. Despite attempts to address the issue with Geek Squad in February, the COVID-19 closure delayed further assessment until now. I've refrained from driving the car due to the unresolved check engine light concern while working from home. Since it has been 7 months, I kindly request assistance promptly either to fix the problem or remove the equipment and provide a refund. Please contact me soon to resolve this matter. Thank you. Sincerely, Roberta Strickland.

On June 8, I received an email regarding the automatic renewal of my Geek Squad Total Service yearly fee for $[redacted].99. I promptly canceled the plan on the Best Buy homepage. Following this, on July 21, I received a similar email and canceled my service plan once again. I provided reasons for canceling in the surveys, indicating I had communicated my decision. Surprisingly, on July 28, I noticed a charge on my bank statement, even though the card had been canceled. Despite numerous attempts, getting a refund has been challenging, and I have spent over 10 hours trying to resolve this issue. Moreover, this unauthorized charge caused three autopayments to bounce, resulting in a financial imbalance. I am seeking a full refund, compensation for the time spent rectifying the situation, as well as reimbursement for fees and losses incurred due to this erroneous payment. Please contact me regarding this matter.

I purchased the refrigerator associated with Best Buy Order # BBY01-[redacted]57 on August 3rd. I have had to reschedule my delivery multiple times due to work conflicts. Finally, I arranged to take the day off on August 28th to prepare for the delivery between 12 - 6 pm. The delivery driver called at 9:45 am asking for an earlier delivery time, which I couldn't accommodate. He assured me the delivery would be at 4 pm but Best Buy later emailed that it would be at 5:55 pm. It's now 7:38 pm, and I still don't have the refrigerator, leaving me with my old broken one and food in coolers. I've been on hold with Best Buy for almost an hour trying to get information. The lack of communication and delays are disappointing.

I recently took my computer to the store for repairs and purchased Total Tech Support for a year along with Webroot Internet Security Total Tech Support for a year, totaling $[redacted].49. Unfortunately, the repair shop couldn't fix my laptop and returned it unrepaired, stating they don't service that model. I now request a refund for the coverage purchased. Please contact me via email or phone. I urge you to train your sales team better to avoid misleading customers. I got the coverage for my son in college, relying on your customer service. The lack of assistance, communication, and care has been disappointing. The disparity between the service promised and provided is stark. Regards, DL.

I visited the CVS location where my Bestbuy.com order was sent by UPS, but they requested a package release code, which I wasn't provided. The CVS manager tried using the tracking number and order details, but they were unsuccessful. After being locked out of the system, they advised contacting Best Buy. I spoke with Customer Service Representative Lenny who couldn't find a release code as they mentioned it might not be used anymore. CVS insists on the code to release the package. The ordeal has been frustrating for my husband at the store and for me on the phone with no resolution. Can you please furnish the release code or arrange delivery to my address instead? Order Number: BBY01-[redacted]78 Thank you, Carolyn H.

I reached out to customer support on 9/2 regarding my Protection plan extension Case No. [redacted]55. After a lengthy conversation, the representative offered a 20% discount for a future purchase as a courtesy but did not provide a discount code or coupon. When I visited the Fullerton, Ca. store to buy a TV and inquired about the discount, the manager was unable to find any note of the discount and asked for a discount code or coupon. Later on 9/4, I spoke with customer representative Mr. Eric, Case No. [redacted]81, who also agreed to provide a discount. Unfortunately, before he could send the coupon or code, the call got disconnected. I then contacted Mr. Oscar Wells via chat, who said there was no record of the discount issue. It's frustrating that different representatives are making promises that are not being fulfilled. As a loyal Best Buy customer, I am disappointed by this experience.

I recently purchased a phone from your company's sales named Abu Bakri. He requested an advance payment of 5,[redacted] rupees for the COD order. I agreed and sent the money. He provided a tracking number but later claimed that the parcel was on hold for clearance fees. Despite my initial reluctance, he insisted on payment for the parcel to be delivered. I paid but did not receive the parcel. When I asked, he mentioned a server problem and promised delivery the next day after another payment. I have already paid 10,[redacted] out of 18,[redacted] rupees for the parcel, and he demands the remaining amount for it to be delivered. I seek assistance with this situation.

My Maytag washing machine broke down in early August [redacted], even though I have a service contract. After a technician installed a new belt and pulley, the machine still didn't work. Another technician later mentioned issues with the motherboard, motor, and gears, but failed to fix the problem despite multiple scheduled appointments. I was informed that a part was missing and that I had to wait 30 days before they would consider replacing the machine. It's frustrating to be without a washing machine since August 3rd due to these ongoing repair attempts that have not been successful. Best Buy's handling of the situation, including the excessive delays and lack of a resolution, has been disappointing. Waiting for a total of six weeks before receiving a new machine under the service contract's terms is unreasonable. - DS

Earlier this year, I bought a new washer/dryer from Best Buy along with a dryer vent hose that was never used. Due to the COVID outbreak and being a senior citizen with a long-standing germaphobia, I limited my outings to once a week for groceries. Recently, I tried to return the unused item at Best Buy. Unfortunately, I faced long wait times at customer service where employees seemed more focused on each other than on helping customers promptly. Despite spending over $2k on appliances there and my status as a senior citizen, I was refused a return. I believed an exception could be made considering my circumstances. Thank you for your understanding.

This is the second time in 9 months that I've had to contact support regarding my 2-year-old KitchenAid refrigerator's cooling issues. This time, it has stopped making ice and is only at 60 degrees, with the freezer around 35 degrees. The technician from APEX Appliance Service has visited three times, replacing the control board each time due to the previous part being defective, but the problem persists after over a month. Two years ago, before July 4th, I had an LG fridge that I bought from your store fail due to a compressor issue. After 6 weeks, it was replaced. I decided to invest over $1,[redacted] in this KitchenAid based on your team's recommendation of its reliability. However, considering the ongoing problems, I may need to consider replacing this KitchenAid as well.

I purchased a Chromebook and added yearly Geek Squad service on my Discover card last fall. I was informed a Geek Squad member would provide in-home service for my devices, including the Chromebook, for a year. Due to the current situation, I couldn't return to Best Buy to utilize the service and never received a renewal notice. Regrettably, I lost the initial service fee and now see an unauthorized $[redacted] charge on my Discover card for the same service. I never consented to this charge. I spoke to a Best Buy employee who advised calling customer service. However, attempts to reach them have been unsuccessful with long wait times and no call backs. I am requesting an extension on the original service agreement before being charged again. I am open to remote assistance from Geek Squad if needed.

Subject: Request for Replacement of Damaged Order #BBY01-[redacted]91 Dear Customer Service, I hope this message finds you well. I am reaching out regarding order #BBY01-[redacted]91, which recently arrived at the designated shipping location with noticeable damages, as depicted in the attached photos. I kindly request that a replacement for this item is promptly sent to the same shipping address to remedy the situation. The original order was placed by Erica J. whose email is included in this communication, although she is no longer with the department responsible for the delivery. Please inform us at your earliest convenience about the retrieval of the damaged item and the shipment of the replacement. Thank you for your attention to this matter. Warm regards, Janice G. Administrative Specialist UTHSC College of Pharmacy [redacted] Madison Ave., Rm [redacted] Memphis, TN [redacted] Phone: [redacted]

On 9/12, Geek Squad installed my new Sony XBR-55A8H TV for $[redacted]. During the installation, our cable stopped working, and the technicians left abruptly. I attempted to complete the install myself but accidentally muted both the TV and the sound bar. Additionally, I'm unsure if my Blueray player is connected correctly, Google Assistant was not explained, Netflix displays content in Spanish, and I am struggling with the remote's functions. I have visited the Poughkeepsie Best Buy store twice without success. Despite obtaining contact numbers for Geek Squad and 1-[redacted]-BestBuy, I couldn't reach anyone. Endless waits and hang-ups left me frustrated. I urgently need a Geek Squad member to fix the sound and complete the installation. I have been without sound on my new TV for 4 days, and this has been extremely upsetting. Contact me at [redacted] or [redacted] to schedule an appointment. My name is Peter D'Luhosch.

I purchased a cartridge online which was supposed to arrive via UPS. However, UPS decided to return it to the BestBuy warehouse. According to the website, it was refunded on 9/8/20, but my BestBuy credit card bill still shows a balance. This is confusing. Please refund the balance to my credit card immediately as I do not owe anything. I am concerned if there is no connection between BestBuy online and the BestBuy credit card. If this is the case, I may have to reconsider doing business with BestBuy. Your prompt attention to this matter is appreciated. Thank you.

I recently purchased a 3 month old iPhoneSE ([redacted]) from BestBuy in Charlottesville, and I am experiencing issues with the WiFi connection. Despite my wife's computer connecting without any problems, I cannot maintain a stable connection for a speed test before being disconnected. I reached out to BestBuy customer service in Charlottesville, but the representative abruptly ended the call. I attempted a soft reboot, but the problem persists. Due to the current pandemic situation, I am hesitant to visit the store in person. I believe BestBuy should provide support for this product while it is under warranty. I am unsure of what my next steps should be.