Best Buy Customer Service Issues

Hi there! I'm inquiring about your cleaning services. Could you please provide more details on your availability, pricing, and the areas you service? I'm interested in scheduling a cleaning session for my home and would like to get more information from you before making a decision. Thank you. Best regards, A. Smith

Hello there, My name is Azar Guluzade. I purchased a MacBook from Best Buy a week ago and opted for the monthly payment plan. I also acquired a Best Buy card during the purchase. However, upon receiving the product, Best Buy charged the full amount to my credit card along with an additional $[redacted].93. When I inquired about this extra charge, they explained it was for the Best Buy card, which I had already canceled. I'm requesting a refund of the $[redacted].93 for the card cancellation. Despite reaching out to Best Buy, I had difficulty getting assistance as I was repeatedly transferred to different representatives who provided no resolution. After waiting on the phone for an hour, I eventually hung up. No one has contacted me since. I am seeking your help in resolving this matter and improving the customer service experience. Thank you in advance. Azar Guluzade

I'm not certain if this is the appropriate platform for this, but here's my experience. With the current state of the world impacted by the virus, shopping in physical stores has become challenging, forcing us to rely on online or phone orders. Preferring to try on shoes before buying, I reached out to the Westfield store in Indiana and spoke with Grant Kline regarding a desktop PC. Grant Kline was exceptionally patient, professional, and knowledgeable, providing me with various options tailored to my needs. His generosity with time and sense of humor made the conversation comfortable and engaging. It was evident that Grant Kline had undergone comprehensive training, as his expertise was exemplary. While I don't typically offer effusive praise, exceptional service deserves recognition, and Grant Kline certainly earned it. Although I have never met him personally, his customer service was outstanding. I ended up purchasing a desktop PC and monitor. Thank you, Grant!

I have been trying to return a defective ink cartridge for a replacement since February. The store claims that they cannot accept returns on opened items. However, how am I supposed to know if it's defective without opening and trying it out? After contacting Best Buy's corporate office, I was instructed to return to the store and speak with the manager. Unfortunately, the manager (first name Denzelle) refused to exchange the item, citing that I waited too long to return it, despite my attempts starting on 1/28 after the original purchase on 1/18. Even after advice from a customer service representative to return to the store, the same manager, Denzelle, declined the exchange on 3/1. I have since bought a replacement cartridge from Walmart, but my printer indicates it's incompatible. Can someone please assist me with this issue?

I need a receipt for a purchase I made within the past year. I am exploring a warranty claim for Jaybird Tarah headphones I purchased. I need to submit the receipt to their customer service. I made the purchase in-store, and did not receive a digital copy. My name is Sam Fish, and I bought the headphones at your Rochester MN store. If further details are required, please inform me. Thank you.

Hello, I am writing to report an issue with my recent order. Order number BBY01-[redacted]35, which included a Nintendo Switch Lite and Animal Crossing New Horizon, was marked as delivered. However, only Animal Crossing was received via UPS around 8 pm. The Nintendo Switch Lite, supposedly delivered by OnTrac, was never received. Our house is equipped with Arlo security cameras ensuring that no one approached the house. I have submitted a claim to OnTrac regarding the missing item. Given the inclement weather over the past days, if the package was misdelivered and left outside at another location, the electronic device may have been damaged. As both items came from different sources, I urge Best Buy to investigate this matter. Should the Nintendo Switch Lite remain unaccounted for, I kindly request a refund for that item. Thank you, M.S.

I ordered two Nintendo Switch bundles with Animal Crossing games and screen protectors for my kids. My wife got upset and we had to cancel. The Switches were canceled, but the digital content and screen protectors were not. Please cancel those as well. Order Summary: - Nintendo Switch Lite (Yellow) - Canceled - Digital Animal Crossing Game - Ready to Redeem - Screen Protector - Arriving Soon - Nintendo Switch Lite (Turquoise) - Canceled - Digital Animal Crossing Game - Ready to Redeem - Screen Protector - Arriving Soon Order was placed on April 10, [redacted], and one Switch was yellow while the other was turquoise. The items were being shipped to George O. at [redacted] Towpath Apartments, Hackettstown, NJ [redacted]. The cancellations were processed today. The digital content is ready to redeem, and the screen protectors are on the way.

I canceled my order about 10 minutes after placing it due to the high cost. Despite entering the correct email and order number, I received an error message instructing me to verify my details. After repeatedly clicking the cancel button, I assumed the cancellation was successful. To my dismay, I later discovered the order had still gone through and shipped. Now I'm stuck with an unwanted $31.62 product that I cannot afford. I need the refund to cover my bills. Given the late hour and the fact that the item hadn't shipped yet, I'm frustrated by this situation. The website glitch shouldn't penalize me in this way, leaving me feeling hopeless and upset.

Hello, I have an inquiry regarding my recent order/service renewal with Best Buy. I am unable to view the details when I click on the "see details" icon. On 4/8/20, I was billed for renewing my Geek Squad 24/7 support, which was indicated as an "In Store" purchase in Richfield, MN, despite residing in Los Angeles. Subsequently, on 4/10/20, I was charged for renewing all my subscriptions - Geek Squad, TrendMicro, and Microsoft Office - also listed as "In Store" in Los Angeles, with the same lack of details upon clicking the icon. Since I don't use online banking, I can't monitor my credit card charges to track the services and their respective fees. I am interested in obtaining a breakdown of each payment and its date. Additionally, I am puzzled as to why there is an "In Store" purchase reflected in Richfield, MN. I have screenshots of both transactions, but unfortunately, I am unable to attach them to this email. Thank you, Carolyn G. Member account #: [redacted]

I am looking to switch from Direct TV to streaming services in my house. Currently, the Wi-Fi signal is weak upstairs. I have an AT&T U-verse modem located in the back corner on the Ethernet. My wife has a home office nearby. I need a solution to improve the wireless signal for streaming in other rooms and upstairs. What product would be best for my situation? I am interested in something I can simply plug into the wall, such as a Wi-Fi extender, wireless router, or Wi-Fi mesh system. Can you recommend options available for purchase online with delivery to my house?

I made a purchase on February 3, [redacted]. When I went to pick up my order, it had been returned to stock and credited. They did not credit my full account of $[redacted].41 without my permission. I don't understand why I would need Web Brute and Geek Squad without a computer. Despite three customer service representatives assuring me that my account was fully credited, I keep receiving calls from Citi Bank for payment. This is negatively affecting my credit account. I have all receipts and proof of the return. I want this resolved promptly to avoid any further issues. I am not responsible for this return process. Please ensure there are no interest or finance charges due to this error. Thank you for your assistance in resolving this situation quickly.

I recently received my order number BBYTX-[redacted]48 from Best Buy on November 21, [redacted]. The order contained a GE Café dishwasher and a GE Café cooktop. Both boxes arrived undamaged, except for a small slit on the cooktop's box. I stored them until March 12,[redacted], when I discovered the cooktop had a dent corresponding to the slit (I have a photo). When I contacted customer support, they informed me that more than 14 days had passed since delivery and they couldn't assist. I requested either a discount on a new cooktop or a store credit for the damage, but they simply apologized. Considering this was a significant $[redacted] purchase damaged in transit, I think a store credit for at least half the amount would be reasonable, instead of being advised to inspect the item upon delivery.

I recently bought a Lenovo laptop from Best Buy in Fort Myers. I made it clear that I wanted a new computer, not a refurbished one. To my dismay, upon opening the laptop at home, I discovered a receipt indicating it had been returned just 48 hours earlier because the previous customer didn't want it. This is extremely concerning during the current COVID-19 situation as I am high risk and my elderly father also uses the same kitchen table. I expect a prompt response to this issue as I am very upset.

After cancelling my order, it was mistakenly shipped while I was away, and I did not receive a refund. Despite recorded phone calls confirming the cancellation three days prior to the supposed delivery, the merchandise was not there when I returned home four days later. Daily calls after the initial cancellation assurance also stated nothing would be delivered and a refund was on its way. If the missing item did arrive, it is not my responsibility but Best Buy's. I am exhausted from daily calls attempting to secure a refund for an undelivered item. I took precautions to ensure it would not be delivered in my absence.

I have not yet received my order, despite receiving an email notification stating that it had been delivered. When I went to check my door, the package wasn't there. The item in question is 01-[redacted]75. I contacted Best Buy, but they have no record of the delivery. I can provide all my email correspondences and proof of payment from my bank account, showing that I was charged for the order. According to the email notification, the package was delivered on 04/07/[redacted]. It has been challenging to reach out for assistance regarding this matter. The specific items I ordered were a water filter for my refrigerator and a box of Keurig coffee cups.

I have been trying to buy a MacBook from your company for nearly 3 hours today. I noticed that Apple offers an educational discount for the new MacBook Air at $[redacted]. I inquired about price matching after my initial call to customer service. After being transferred multiple times and waiting extensively, I was informed I had to purchase the MacBook at full price and then seek an adjustment. The store in MI couldn't assist as I live in NY. Despite my efforts, I was met with unhelpful responses and suggestions to buy it directly from Apple. I just want to buy this MacBook for my son's school needs due to COVID-19, and I am willing to pay extra for Tuesday delivery. Can someone please assist me promptly and efficiently? I simply need the basic new MacBook in silver. I would greatly appreciate a callback or email. Thank you. -Julieann Cange

I purchased a computer along with the Microsoft Home and Student software. During the sale, my wife wanted to add more items, leading us to delete the original purchase at checkout. Subsequently, upon completion of the sale, I was handed a redemption card for the software. Months later, I attempted to redeem it online, only to find that the card was invalid. After investigation, I realized that during the transaction, the original redemption card was used for deletion but a different card was charged and handed to me, rendering the one I have invalid. I compared both receipts which showed the discrepancy in card ID numbers. I never received a valid card. I seek a resolution to receive a new, valid redemption card. The purchase was made at Best Buy on December 20, [redacted]. Thank you, Kevin H.

I am writing concerning my recent Pre-Order of two movies placed on April 21. One of the movies, The Last Full Measure, has not shipped yet despite being listed as in stock for two-day shipping. Despite reaching out to customer service, I was met with unhelpful assistance claiming the item was out of stock, even though the website indicates otherwise. As an Elite Plus Member, I expect better treatment and communication from the customer service team. After waiting on hold for an extended period, I am disappointed with the service provided. I would appreciate prompt action to ensure my movie is shipped promptly as it is readily available. Your assistance in resolving this matter efficiently would be greatly appreciated. Thank you for your attention to this issue.

I purchased a computer on 4/17 and had it delivered on 4/22. Upon setup, I activated the 6-month antivirus included with the computer via email. I returned the computer on 4/23 because it was slower than expected. Unfortunately, Best Buy only refunded me for the computer, not the $30 antivirus. I was directed by Best Buy to contact the antivirus company at 1-[redacted]. After no success with them, I was told by the company it's Best Buy's responsibility. I attempted to contact Best Buy at 1-[redacted] but only reached an automated message. I am seeking a refund for the antivirus. Thank you.

Hello, I purchased a brand new Macbook Pro at the Aventura store less than a month ago. I have been experiencing issues with the computer, such as freezing, shutting off, difficulty turning on, and a disarray of colors on the screen after an update. Despite multiple dropped calls and online chats, I would like to return or exchange this defective unit. I understand that returning it in-store is the standard procedure, but due to current curbside operations, I am unable to do so. I have documentation of my previous contacts and issues. Any expedited assistance in resolving this matter would be greatly appreciated since I rely on this computer for work. Thank you - C.C. [redacted]