Best Buy Customer Service Issues

I recently went to Best Buy to return an item I bought 18 days ago. They explained that their return policy is only 15 days, so I was unable to get a refund or store credit. I'm now stuck with a $50 item I don't need and am disappointed with their service. I believe there are other competitors who are more customer-friendly and offer better return policies.

Hello, I am seeking assistance regarding a refund issue with Best Buy. I visited the store in search of a Mini DVI to USB-C thunderbolt adapter for my new 16-inch MacBook to connect to my monitor. An employee suggested a thunderbolt to USB-C adapter, which I purchased. Unfortunately, it did not work, as I discovered online that these ports are not compatible. Despite explaining the situation upon return, I was only offered store credit due to exceeding the 14-day return policy. I believe this is unfair as I was misled by a Best Buy associate. I would like a refund since the product sold to me was not suitable. Your help in addressing this matter would be greatly appreciated. Thank you, O. Rodriguez

I purchased a TV at the Patchogue store on February 2nd, and it has vertical lines on the picture. Despite following Best Buy's instructions, the issue persists. I exchanged it on February 5th, but the replacement is experiencing the same problem. I am disappointed and frustrated about having to repack and return it. The TV was handled carelessly by the associates, which concerns me. I spent $[redacted] on this 60-inch 4K TV, although I had requested a 70-inch initially. I feel that I was discouraged from getting the larger size, which upset me. I hope for a resolution as I prefer not to switch to another brand. Contacting the store has been unsuccessful, and I am growing weary of this ordeal. I appreciate any assistance in resolving this matter promptly.

I recently visited Best Buy in Augusta, ME and had a positive experience setting up a consultation for purchasing and installing a video doorbell and chimes for our local synagogue. However, despite receiving reminders and promises of a call back, I faced difficulties trying to finalize the appointment. After encountering unavailability on the website and struggling to reach the consultation team via phone, I eventually spoke with Noel who couldn't assist due to the religious status of the location. I was then directed to Best Buy for Business (John), who explained that Best Buy does not provide services for houses of worship. This experience has left me questioning if this policy reflects the new standard at Best Buy.

I purchased an LG 60-inch TV from the Patchogue store, but it had vertical lines on the screen. After exchanging it for another one with the same issue, I contacted the store, spoke to a manager, and arranged for a return and received a different TV. However, based on reviews and conversations at the store, I was told the Samsung 6 series is not good quality. I experienced rude behavior from an employee and was told I couldn't afford a 70-inch TV. Now, I'm being informed that the TV I have is subpar and I feel disrespected. All I wanted was the 7 series TV. The treatment I received has left me feeling frustrated and undervalued.

I bought a Garmin GPS from the East Best Buy store in Omaha and later upgraded to a more expensive unit with what I believed was a 3-year warranty. The original unit had a 3-year warranty, but the replacement only came with a 2-year one due to a mistake by the store. I didn't notice the error at the time, assuming the higher price meant it was also for 3 years. Now, the unit is acting up, giving incorrect directions, and when I tried to exchange it and purchase a new warranty, I was told I only had a 2-year warranty. It was their mistake, yet I'm being asked to pay for it. My loyalty as a customer is evident in my purchase history at Best Buy. Feeling disappointed, I may opt to use my Amazon Prime account for a better deal. The service I received didn't meet my expectations, making me hesitant to return to the store and deal with the unfriendly store manager, Mitch. Situations like these drive people to online shopping due to errors and poor treatment.

I recently purchased a refurbished Dell Latitude laptop from Best Buy specifically because it was advertised as having a backlit keyboard. However, upon receiving the laptop and having my IT professional transfer my data, it turns out the keyboard is not backlit as advertised. I contacted customer service and was only offered a $25 gift card, which does not address the issue. I would appreciate a more suitable resolution to this problem. Order Number: BBY01-[redacted]13 Name: Christine Masters Phone: [redacted] Email: [redacted]

I never received my PS4. Canada Post delivered it to the wrong address even though it was correctly addressed. I waited all day, but no one showed up, no package was left at my door, and no slip was left. Canada Post refuses to take responsibility, claiming I should contact you for an investigation, but it was their mistake. Order number [redacted]65. Online tracking shows it as delivered, but I did not receive my $[redacted] package. This is my fourth email without a response. Thank you.

I bought a 65-inch LG Signature OLED W7 Series TV with SKU: [redacted] on September 5, [redacted], and had it set up on September 18, [redacted]. Despite being an Elite Plus member with Total Tech Support, I encountered numerous issues. The Geek Squad has been over multiple times, eventually leading to system replacement on February 6, [redacted]. However, a technician, Daniel, later replaced it with the old panel on February 11, [redacted], as advised by the Operations Manager, Courtney Ross, who mentioned a $[redacted] charge for the new panel. I made it clear that this demand is unacceptable, and I am prepared to take legal action against Best Buy Corporate Headquarters as it is unfair to pay for a faulty product. I expect Best Buy to address this matter appropriately. Regards, Stanley C. Williams

Approximately three years back, a Samsung refrigerator was purchased from Best Buy, leading to ongoing issues with keeping food cold. Despite receiving temporary repairs from independent technicians, the problem persists. Contacting Samsung Corporation for assistance proves challenging due to the required "date of purchase," which is unknown. Can your team assist in locating this information in your records? Thank you, Bernard Finifter from Boynton Beach, FL. Thank you.

I have a contract with Best Buy for my desktop computer. However, the monitor does not display anything when I type in my password, preventing me from accessing my data. This issue is hindering my progress on an urgent project for a new client. I purchased a new Logitech keyboard and mouse in an attempt to resolve the problem, but it persists. I am hoping to schedule a service call from the Geek Squad at your Meyerland store tomorrow. I reside in Greenway Plaza with the zip code [redacted].

I recently ordered a Nintendo Switch Lite console and some games, including Super Mario Party. After confirming in the FAQ section that the game was compatible with my Switch Lite, I purchased it. Unfortunately, upon trying to play it, I discovered it was not compatible. When I went to Best Buy to exchange it, I was informed they couldn't help because the game was opened. I feel frustrated as there was no indication in the product description that the game wouldn't work on my console. I'd appreciate being able to either exchange the game or receive a refund considering the misleading information at the time of purchase.

I am following up again regarding my missing PS4. Please reach out to me and Canada Post regarding the non-delivery of my package to the correct address, even though it was correctly addressed. The address in question is [redacted] Scottsdale Drive, Guelph, ON N1G 2W6. My name is Rebecca Gray, and you can reach me at [redacted] or [redacted] The order number I believe is [redacted]65. Despite multiple reports, no response has been received. The tracker shows the package was delivered early December, but it never made it to my house. I was home all day, and no delivery was attempted. The tracker was updated to delivered, and I suspect it was either stolen or misdelivered to a neighbor who kept it. Please contact me promptly, or I will have a lawyer reach out.

Best Buy Legal Department Best Buy, Inc. [redacted] Penn Ave. South Richfield, MN [redacted] Re: Request for Replacement Phone To Whom it May Concern, I purchased a new Samsung Galaxy S10e 128GB from the Rio Salado store on 7/9/[redacted]. After experiencing issues with the phone, including a malfunctioning GPS, I was advised at Best Buy to contact the carrier. Despite switching carriers, the problems continued. Verizon mentioned the phone might be reconditioned or returned. Returning to Best Buy, they insisted it was a new phone and directed me to Samsung for warranty concerns refusing an exchange. After contacting a local repair service, a processor issue was identified. Samsung suggested mailing it for repair or visiting a Samsung store. The Samsung Experience store could not fix the problem but revealed the phone was activated before my purchase date. I believe I was sold a used defective phone and demand a replacement by February 30th. If no action is taken, I will pursue legal action in small claims court. Contact me at [redacted] if needed. Thank you, Jamie C. Cornelius Group, Inc.

I ordered a refrigerator online from Best Buy on February 13th with order number BBY01-[redacted]82. It was supposed to arrive today, February 23, between 12pm and 2pm as confirmed by texts and emails. I received a message at 10:00 am, so I organized my schedule to be home, but the delivery was rescheduled without explanation to Thursday between 7 am and 1 pm. I work that day and can't stay home until 4pm. I can't afford to take a day off work. I hope they can deliver the refrigerator when I'm home and as soon as possible to resolve this inconvenience.

I recently purchased a Samsung Galaxy 7 Crown phone from Tracfone at the Best Buy in Holland, Ohio. The phone had a sticker promising a free month of service with a new activation. Despite multiple conversations with employees, the discount was not applied to my account. When the phone screen developed issues, I went back to Best Buy but encountered problems with the warranty replacement process. After speaking with Samsung and Tracfone, it seems Tracfone should handle the replacement. Unfortunately, my customer service experience at the store was unsatisfactory, and I did not receive the promised free month of service. I also tried to look at laptops but did not receive assistance. I hope to resolve these issues promptly. Thank you.

I received an Oral-B electric toothbrush with Bluetooth as a birthday gift from my mother who purchased it from a store [redacted] miles away. Unfortunately, the Bluetooth feature never worked, the battery doesn't hold a charge well, and it seems like it may have been a used and returned item. I simply wanted to exchange it for a new one that works properly. My mother doesn't have the receipt as she paid in cash. The manager, Cassandra, was suspicious and unhelpful, despite Best Buy's policy allowing exchanges for damaged or defective products. I didn't ask for a refund, only a functioning toothbrush. I haven't returned goods without a receipt in years, and Cassandra's attitude was unwarranted. This incident happened 3 weeks ago, and my mother hasn't found the receipt. She's now out more than $[redacted], and I'm left with an ineffective toothbrush. I live nearby and used to be a frequent Best Buy customer, but that might change depending on how this is resolved. I bought a Sonicare toothbrush elsewhere and no longer need the Oral-B Pro [redacted].

I bought a 70-inch HiSense Flat Screen TV online for $[redacted].99 and planned to pick it up in-store. After receiving the email that my TV was ready, I went to get it. The staff were professional and friendly, but things took a negative turn when a person named Devin was unnecessarily rude to me. While in my car, he aggressively mentioned the TV size wouldn't fit and warned me not to return it. This left me puzzled, so I asked for his name, only to be ignored as he walked away. Fortunately, another employee named Lilan stepped in, helped me, and apologized for Devin's behavior. Later, I noticed Devin glaring at me as he passed by, which added to the unpleasant experience. I shared my disappointment with management, but it's concerning that a team member would act so disrespectfully towards a customer. As a District Manager at Dollar General, I understand the importance of respectful service and was taken aback by this incident.

In December [redacted], we bought an automatic car starter from Best Buy in Montgomeryville, PA, with the understanding we could have it installed there. However, after buying it for $[redacted], we were informed they don't actually do installations at that store. We were then directed to the Quakertown Best Buy, who also said they couldn't do the installation. Subsequently, we were advised to contact Willow Grove Best Buy, and an appointment was set for March 7, [redacted] - three months later. On 2/25/20, I was notified by Willow Grove Best Buy that my March 7th installation appointment was canceled due to the installer quitting. I find it frustrating that Best Buy offers installation services only to inform customers after purchase that it can't be done. Additionally, being asked to potentially drive over an hour to a less desirable part of Philadelphia for installation is not acceptable. I'm considering sharing my experience online and returning the product to shop elsewhere.

I recently purchased an Otterbox and Armor Edge Glass at one of your stores located 20 miles away from my house while shopping with my daughter. Upon getting home, we noticed that the glass was missing from the box, and some packages were opened. When I contacted the store that is only 3 miles away, they advised me to drive back to the original store, which is inconvenient. I would appreciate a replacement without having to make the long drive back. I am willing to buy the replacement from the closer store but request a refund for the incomplete purchase to avoid paying twice. I am a loyal customer and hope to resolve this issue without inconveniencing myself over $25. Thank you for your assistance in resolving this matter.