Best Buy Customer Service Issues

I recently bought an item from Best Buy in Columbia, SC. When I tried to return the router as it was unnecessary, the salesperson convinced me to keep it, not informing me of the 15-day return policy. Given my health struggles as a stem cell transplant cancer patient, it has been challenging for me to deal with this situation. I went back to the store to return the router beyond the return period, hoping for a store credit, but the manager refused to help. It seems unfair, considering I was misled by the salesperson. I am in need of the money for my health expenses and would appreciate if Best Buy could refund me or offer a store credit. The lack of understanding and assistance I received at the store is disappointing to me. I seek a resolution and hope someone can empathize with my situation.

We purchased AirPods Pros for my son for Christmas. They were supposed to be ready for pickup today, but we were just informed last minute that they won't be available. As a result, my 14-year-old son will have nothing to unwrap on Christmas morning while his siblings enjoy their gifts. I have contacted the Mechanicsburg store, but unfortunately, they have not been supportive and claim there is nothing they can do. This situation is frustrating. Why weren't we notified earlier, especially since we ordered the AirPods almost two weeks ago?

I made an online order today on 12-23 at 10:00. I received an email at around 10:55 saying it was ready for pick up. My husband stopped by on his way home from work between 3:30 and 3:45. However, he was informed that the order was not ready and had to be retrieved from the warehouse, causing him to wait around the store for an additional 15 minutes. This situation was very disappointing as we expected a quick pick-up after receiving the email notification six hours prior. I believe this issue needs to be addressed promptly. Thank you, Tami Tomlinson

I recently bought an appliance kitchen set from Best Buy, including a fridge, stove, microwave, toaster, and a Keruig machine with an espresso feature. The delivery team brought the items, but I noticed dents on the microwave and fridge. The Keruig machine has been leaking water since I got it, making it unusable. Despite reporting these issues to the delivery team and reaching out through messages, I haven't received a response from Best Buy. I've spent over $10,[redacted] on these items and have always trusted Best Buy for our upgrades. However, the lack of support and replacement for the damaged goods has been disappointing. As a result, my family and friends who also frequently shop at Best Buy are reconsidering their future purchases after this experience.

I bought an Apple Watch Series 3 for my daughter on 12/21 from your online store with the expectation that it would be ready for pickup on 12/23. However, upon arriving at the store, we were informed that the watch was neither there nor on the truck. Subsequently, my wife received an email from Best Buy stating that the watch would not be available until 1/22. I am disappointed by the discrepancy between the online availability information and the actual situation, as this was intended as a gift for my daughter. It is frustrating to only be notified on the day of pickup about the delay, as we could have made alternate arrangements if informed earlier. This has been a wasted effort and inconvenience for us. Please provide an explanation for this incident. Thank you. [redacted] # BBY01-[redacted]32.

Best Buy's mistake ruined my son's Christmas and mine. I bought a gaming PC from the Vero Beach, FL store. On Christmas Eve, my son and I opened the PC, only to find there was no keyboard, mouse, or power cord. The salesperson said we just needed a gaming monitor, but the box clearly stated it was play-ready. Additionally, the tower's glass side had no plastic coating, indicating it may have been returned without parts. This situation broke my son's heart. We pooled money from family to afford this gift, leaving him with nothing else for Christmas. Today, December 26th, [redacted], I am waiting for the store to open to address this issue. I hope Best Buy resolves this problem and shows compassion. My wife and I are loyal customers, but this disappointment is the biggest one yet.

I am writing to address an issue I encountered at your store. On December 24, at around 5:45 pm, I returned a monitor that I had purchased as a gift for my grandson. Upon returning home, I realized that only the PC was meant to be returned, not the monitor. This morning, when I explained the situation to the Manager, I was met with rudeness. The Manager insisted on charging me a higher price without hearing out my concerns. I am hoping to escalate this matter to someone in a higher position for further assistance. Thank you.

I recently cancelled an order with Best Buy for three appliances due to poor customer service. I placed the order over three weeks ago and requested delivery and installation by December 20th for guests over the holidays. Despite being assured of a December 18th delivery, it was postponed to the 28th after a delivery personnel injury. Subsequent promises for Christmas Eve and December 26th deliveries were not fulfilled. After being informed of a January 11th delivery date, I canceled the order due to the lack of follow-through and customer service. I am disappointed with the inconvenience and time wasted, and I will seek a more reliable company for my appliance needs in the future.

I'm experiencing an issue with a 50-inch TV I purchased two years ago with a five-year warranty. It failed to start up two weeks ago. I contacted the store, and they asked me to bring it in. When I arrived, the lady at the store explained she couldn't lift it to check, even though I offered to help due to its 25-pound weight. She mentioned leaving it there for repair. However, she stated it required an hour of paperwork. Later, she informed me I could arrange for home support with one attempt at fixing it or receive a coupon for a new TV. After taking a day off, they came but didn't have the necessary parts to fix the TV. When calling the store, they mentioned this wasn't the initial agreement. Now, I'm left without a TV, unable to take more time off work, and unable to leave it at the store. Seeking resolution where I can either leave it until repaired or get a new TV. I spoke with someone at Geek Squad, who said they would escalate the issue and call back within four hours, which hasn't happened yet. Requesting assistance as a premium customer.

I placed an order for a TV with the expectation of next-day delivery, but it has been five days without a delivery. While I understand there might have been delays due to holiday hours, I have noticed discrepancies between the online tracking information and the actual delivery attempts made by USPS and FedEx. Despite being reassured by FedEx that the package was on a delivery truck, it has not arrived. This prolonged wait for the TV, with inaccurate tracking updates, is frustrating. I have other commitments and cannot wait indefinitely. I would appreciate it if the delivery service could be contacted to expedite delivery. If the TV is not delivered by tomorrow, I will be forced to cancel the order and take my business elsewhere.

I want to express my disappointment with the recent order I placed for my grandson. I was expecting the delivery by Christmas Eve, but it was delayed. After contacting customer service to cancel the order, I was assured it would arrive on Monday or Tuesday. Sadly, it never came in time for Christmas. Despite the upcoming delivery, it is now too late. I would appreciate it if you could offer some reward certificates to allow me to purchase more gifts for my grandson. Thank you, Frank.

I recently received an iPad Pro 64 GB as a Christmas gift purchased by my husband on December 23 at the sale price of $[redacted].99. I opened it the next day, December 24, but returned on the 25th for an upgrade to increase the storage capacity. However, at the store, they charged us the full price stating that the sale had ended. I have experience in retail where sale prices are honored for recent purchases, so I was surprised and disappointed by this policy change. I believe it would be fair to honor the sale price I originally purchased the iPad for and allow us to receive the upgrade at that price. Thank you.

On December 24th, I was expecting a UPS delivery, but was informed by a UPS chat agent that my package was delivered to the wrong address to someone named "buentello" whom I do not know. Although UPS promised to call me within an hour to reschedule the delivery, no one ever followed up. Since I needed the items as Christmas gifts, I ended up purchasing them at Best Buy later that evening. I kindly request either assistance in resolving the delivery issue with UPS or a refund due to the package never being received. Thank you.

I bought a Samsung TV for $[redacted] on December 2, [redacted], and now I see it is priced at $[redacted], which is a $[redacted] difference including tax. I also purchased a TLC 50-inch TV for $[redacted], and now it is $[redacted], a $71 difference. I was informed during my purchase that I could get a refund for the price difference if it decreased and I brought my receipt to Best Buy. I cannot go to the store in person right now, and I was not informed about any exclusions to this policy. I would like to resolve this matter by receiving the refund for the price difference.

I recently purchased a renewal protection plan for my laptop with Geek Squad. However, upon requesting renewal information, I was informed that the policy had changed six months ago and is no longer renewable. Instead, I was offered a 20% discount for repairs after the warranty expires. After reading the BBY Code of Ethics, I found multiple breaches in the way this situation was handled. Had I been notified earlier, I could have sought alternative coverage for hardware or software issues. Now, I am facing the prospect of spending an additional $[redacted] for a laptop that will be useless if the hardware fails after January 10, [redacted]. Proper notification would have allowed me the time to secure coverage from the manufacturer or another provider, but unfortunately, BBY failed to inform me in a timely manner.

I visited my local Best Buy to return a tablet I won in a raffle. Initially, I was okay with receiving a gift card, but there was a misunderstanding. The employee inadvertently processed the return to the original credit card without informing me, causing confusion. Despite efforts to correct the mistake, I ended up empty-handed. When speaking with the manager, they were unable to offer a resolution. I had planned to purchase a soundbar using the $[redacted] refund from the tablet, but now I am left without either. I even offered to pay the difference for the soundbar, but this option was also denied. Unfortunately, since I don't know who purchased the tablet, I am unable to retrieve the funds from them. I hope that Best Buy can rectify this situation. Thank you.

Good afternoon! I recently purchased an Apple Watch but realized I got the one with GPS only instead of GPS and data. I went back to the store to exchange it for the correct model. I was surprised to find out I had to pay a restocking fee, especially when I'm exchanging it for a more expensive one. It would be greatly appreciated if I could get the restocking fee refunded. This would really improve my shopping experience as it's just good business practice. I run a business myself and I always strive to do right by my customers. Thank you in advance for your assistance. Please let me know the timeline and process for receiving the refund.

I had an unpleasant experience at the Best Buy location in Richmond Hill on High Tech Rd. Some staff members were rude to me when I was trying to purchase an iPad. After waiting for 15-20 minutes, I got kicked out for using a swear word. One staff member, Kelvin, who identified himself as a service advisor, claimed to be the manager when I asked to speak to one. This level of customer service and attitude is completely unacceptable.

Hello, I have a question. Last year, I purchased an Xbox controller that I've been using regularly. With the holidays here, I now have the funds to upgrade to an Xbox Elite Controller Series 2. Since I won't be needing my current controller if I get the Elite one, I was wondering if it's possible to exchange it for something else or possibly receive a discount on the Elite controller. I do have a 2-year warranty on the current controller, but I'll no longer need it once I have the Elite controller.

Dear Best Buy, I am extremely frustrated with the long hold times, inconsistent information, and broken promises I have experienced. I let down a child on Christmas due to a gift that an employee assured me would be available, only to find out it wasn't. After contacting Corporate, they assured me it would arrive today, but it was delayed. This resulted in hours spent on the phone, gas money wasted, and time taken out of my day, only to end up rebuying the present. Now, I am out even more money waiting for the first item to return. I plan to reach out to Corporate again tomorrow, but this experience has given me a massive headache.