Bell Canada Customer Service Issues

I recently received an email from Bell regarding an updated service agreement for my home phone, which was changed to a fiber optic (VOIP) line without my consent. I have been a loyal customer with a copper line for over 30 years and had explicitly requested to keep it that way when I went to Bell for internet service. After speaking with Rajini from the Loyalty department, a request was made to switch my home phone service back to a copper line setup. Rod from the Bell back office informed me that the change would take place within 3 business days. Additionally, he mentioned an upgrade in my internet speed from [redacted] to [redacted]. I kindly ask for the issue to be resolved promptly. Thank you.

During my time in Mexico over the winter, I had a phone plan linked to account number [redacted]37. I stopped using my phone at the end of December when I received a call stating I owed $[redacted]. My plan was only $25 a month, and being 69 years old on a pension, I cannot manage such a large bill. The charges were supposedly due to incoming calls that caused the bill to skyrocket. I fell ill during my stay and upon returning on February 8, I found myself with no phone, home, or means of communication. I would like to resolve this issue and negotiate a more reasonable bill. I barely used my phone and did not receive an excessive amount of incoming calls which I believe is inflating my charges. Due to difficulties reaching Bell by phone or online, I am struggling to address this situation. I am baffled by the exorbitant bill amount and need to rectify the charges as soon as possible.

I am having trouble getting a mobile plan due to being incorrectly questioned about a balance from a previous phone plan with Bell, even though I have not been a customer for over 5 years and have not received any notices or invoices. This confusion stems from a past fraud incident involving someone purchasing an iPhone using my identity after hacking into the Caisse Desjardin bank. I reported this immediately to Bell and Equifax to prevent further issues. Despite my efforts, I am struggling to find assistance within Bell as I keep getting transferred to different numbers without resolution. I just want to get a mobile plan for my old iPhone 8, but the whole process has been frustratingly difficult.

I was in Owen Sound for my Aunt Una's funeral and missed checking my emails. As a loyal customer of Bell who always pays bills early, I am interested in exchanging my current package for the promotional offer advertised by Bell on Twitter until July 2nd. The new package costs around $54, while I am currently paying $[redacted] monthly. I have been a strong advocate for Bell services, convincing others in Gravenhurst to sign up for internet and satellite services with Bell. I believe I am entitled to this deal due to my loyalty. I appreciate your assistance. Thank you. Regards, Shaeda.

I am experiencing issues with emails from my server, brownman.com, being bounced back when sent to sympatico users. The error message states there is an issue with the DNS PTR resource record for my IP address. The technician managing brownman.com suggests contacting the mail server provider for sympatico.ca to request whitelisting of brownman.com. I would appreciate any assistance in resolving this matter.

I am Ben Waldman. I recently became a new Bell customer, subscribing to mobile internet and Fiber services. Upon switching from Rogers to Bell, I encountered delays and issues with the installation of Fiber and the receipt of a SIM card. Despite being promised a SIM card by mail, it never arrived, leading me to continue with Rogers. My attempt to order a mobile data plan and Pixel 6A resulted in further complications as the phone and SIM card did not reach me as expected. After multiple attempts to seek assistance through Bell's chat, outlet, and phone service, I faced unhelpful responses and long wait times. The lack of communication and unresolved issues with the phone's initiation have left me frustrated and uncertain when my order will be fulfilled. I await guidance on the status of my order delivery. Thank you.

Two weeks ago, a construction crew began replacing our street sidewalks and part of our driveway as part of the ongoing project in the area, which I believe is related to installing Bell Fibre. However, they roughly resurfaced our driveway but left the job incomplete, blocking our access with pylons and yellow tape. We share the driveway with our neighbor at [redacted] Constance St. Since last Friday, we have been unable to use our driveway. We are eagerly awaiting for someone to come and finish the job promptly. Our address is [redacted] and [redacted] Constance St, Toronto, Ontario M6R 1S7. You can reach me at [redacted]. Thank you, Leon S.

I recently received a scam call regarding a suspicious Amazon order for $[redacted]. The automated message instructed me to press 2 to speak with a representative. I ignored the call, but now I am being bombarded with the same call every half an hour. To avoid these continuous calls, I have had to unplug my phone, which unfortunately means I might miss important calls. I contacted Bell, and they informed me that it could take up to 48 hours or even 4 days to block the number. They also suggested Call Display for $[redacted] a year, but it may not prevent these specific calls and could only display an unknown number.

I recently spoke with a customer service representative about my bundle bill, but due to my hearing impairment, I had difficulty understanding the details. My current bundle package for $99.00 plus tax was supposed to last until March [redacted], but I was informed that no changes could be made until then. As a long-time loyal customer, the sudden increase to $[redacted].35 is a financial strain for me, especially since I am on a fixed income and managing multiple expenses including utilities, medical bills, and property costs. I kindly request the assistance of a supervisor to lower my bill to under $[redacted] per month, similar to another resident's plan with Rogers. I am facing financial difficulties and spreading out my property tax bill over four months, making it challenging to afford the increased charges. I hope for a favorable resolution as I navigate these financial challenges. Thank you, Millie Ward.

On November 16th, my Expressvu satellite and landline went down. Despite waiting for a service person who never showed up, I was informed after seven days that Bell wouldn't service my satellite due to Fibe availability. During the Fibe installation, delayed until 4:00 pm, the technician finished at 8:00 pm and I missed dinner. Subsequently, facing further issues and discovering the equipment was used, I opted for monthly rentals. Despite numerous hours on the phone with Bell troubleshooting, including comical requests like checking wires outside with a technician from the Philippines, ongoing problems persist. Current issues include voicemail glitches, outgoing call difficulties, and Fibe TV freezing multiple times a day. With mounting frustration, the unresolved billing problem adds to the ordeal. My January bill amounting to $1,[redacted] reflects the unremoved cost of used receivers. Despite multiple assurances from Bell, the billing discrepancy remains unresolved after three months, leading me to a point of resignation.

We have been dealing with the issue of low fiber cable wires crossing our property and servicing our neighbor since March 21st. Despite multiple attempts to resolve this, the problem persists. The technician, Gurkirat Singh, was supposed to arrange for a contractor to install a pole to reroute the wires but this has not been done. After speaking with Mandeep on April 6th, I was assured a technician would come on April 7th between 12-5pm, only to have the appointment cancelled with no explanation. I have spent a lot of time on this already and it is frustrating that the wires have not been rerouted as promised.

In January, Bell Canada contacted us regarding a bill we were wrongly charged for, despite not using their services in the fall-winter months. We had previously arranged for service to be closed down for our cottage during that period. Although the services were meant to resume this month, we keep receiving calls about this resolved issue. Even after a technician inspected the satellite and found no connection, the calls persisted. My husband ensured the services were deactivated with a representative, following up with an email as we had faced this issue before, and they acknowledged our cancellation. This situation has been especially stressful for my husband due to his recent loss. Repeating the same information to multiple representatives is frustrating. After speaking with a supervisor who assured us the fee was waived and deleting the number assuming it was resolved, Bell is once again contacting my husband about charges we thought were settled. We request a mailed confirmation from Bell confirming both the cancellation and the waived fees, as previously agreed upon. Warm regards, Alison K.

I am a resident owner of Unit [redacted] (PH 13) at 10 Yonge Street, Toronto, ON M5E 1R4. It has come to my attention that the condo building I reside in has a contract with Bell Canada for TV and phone services. Recently, I noticed that my phone service from Bell was unexpectedly disconnected. Despite this, I have not been informed of any disruptions or changes from Bell regarding my phone service. I would appreciate it if you could provide me with an update on the situation promptly. Thank you. - D. Sun

Since switching to the Fiber technology, my "Call Display number" feature has not been working at home. I have spent the last three weeks, more than four hours, trying to get a definite answer on when the problem will be resolved. The last ticket opened for this case is 01-[redacted]-[redacted]-[redacted]. The senior technical support promised that the problem would be fixed today, but it was just a verbal promise.

I have experienced a lack of effective communication and inefficient solutions while dealing with multiple departments to address my data throttling issues after 30 gigabytes of usage. I have invested a considerable amount of time and effort in resolving this problem. I have decided to end my cellular relationship and return to using my trusty landline. It appears that Bell has a monopoly in my area. I am tired of having circular conversations with various departments. I am currently utilizing a Bell network WiFi device from the library, which offers a signal similar to what my neighbor enjoys, along with three free months of unlimited data. Despite being a loyal customer for over thirty years and trying to find solutions for my cell data plan during the pandemic, I have been informed that the service is oversold and unavailable to me. I have been recommended to purchase signal-boosting devices from elsewhere, despite being promised them by Bell on two occasions. A friend once used a simple out-the-window RV antenna setup for a cell plan that worked adequately. I wonder if the distance from the local towers or too many users upstream are causing the signal issues. I have expressed my increasing concerns, but I am still unable to get a reliable signal in that area.

After upgrading to Mac iOS Monterey 12.6.7, I've encountered an issue with my WiFi connection. It seems to be assigning a self-assigned IP address, resulting in no internet access. I've reached out to Apple and Bell, but both seem to point fingers at each other. I've attempted various troubleshooting steps such as rebooting the router, re-adding the network, resetting network settings, adjusting DNS settings, rebooting the Mac, and running diagnostics. However, the problem persists. Interestingly, all my other devices like the iPad, iPhone, Apple TV, and television are connecting fine to the same network. I would appreciate any suggestions to resolve this WiFi problem.

Last Monday, a Bell representative visited our home and offered us enticing promotions, which we eagerly agreed to. When the self-install package arrived on Wednesday, we informed the representative that Friday afternoon would be a convenient time for installation as we were unavailable on Saturday. However, no technician arrived on Friday as promised. Surprisingly, a technician showed up on Saturday while we were out. In our email exchange with the representative, we were told the technician came on Friday, which is not accurate since we were home all day. Unfortunately, we are now struggling to receive any further communication from the representative. The delay in installation has left us feeling frustrated and uncertain about when the service will be set up.

We are not Bell customers, but some weeks ago, during work at our neighbor's location, their Bell connection was accidentally severed by Rogers and has not been fixed yet. A Bell technician requested to connect from our dormant Bell line to the house next door at [redacted] Kathleen Crescent, Stittsville, while we are at number [redacted]. Our hedges need trimming, but trimming them is challenging with your Bell line running on three sides of our property's surface. Please address this issue as we cannot be liable for any damages that may occur while trimming the hedges. Thank you.

I recently signed a 2-year commitment with Bell, but the agent I dealt with is unavailable despite assurances of assistance. I am seeking an exit from the contract due to unhelpful employees at store BC809 who hung up on my call. I refuse to endure this treatment for the contract's duration and will take action.

As a small business Bell internet customer, I am quite frustrated with the recent outages I've experienced over the last two weeks on Friday, September 8, Sunday, September 10, and again on Sunday, September 17. This has impacted our operations significantly, especially considering previous issues due to theft of copper wiring. Despite paying for a monthly subscription, no compensation or communication about these interruptions has been provided. I would appreciate clarity on whether these outages are planned and if so, some notice would be helpful. If unplanned, an explanation for the downtime and a potential reduction in my monthly bill would be fair. - Judy P.