Bell Canada Customer Service Issues

Hello, I recently spoke with one of your representatives who provided me with a promotion for Crave. However, I was unable to find it on my TV. Another representative explained that I needed to download it on my laptop or other devices, which was different from what I was initially told over the phone. I find it frustrating that Bell doesn't fully explain the services they offer. Due to this experience and Bell cutting channels like Action #[redacted] that I pay for monthly, I am considering switching to Videotron. Best regards, D.L. Mechanical Superintendent Bell Transaction number: [redacted] Bell Agent ID: EZ48664 Dear Douglas James Latimer, Following our recent conversation, here are the details of the programming changes you requested on June 7, [redacted]. Programming changes: Primary contact number: [redacted] Date effective: June 7, [redacted] Added: - Free Crave: (Restricted PI/HHLT Pilot Only) $0.00 Total Changes (before taxes): $0.00 Thank you for choosing Bell. For any questions, please contact 1-[redacted]. Best regards.

Hello, I recently spoke with a Bell operator who provided me with information about the Crave promotion. I attempted to find it on my TV without success. After speaking with someone today, I was told that I need to download it on my laptop or other devices. This was not communicated during the initial call. I find it frustrating that Bell does not thoroughly explain their services. Due to these issues and the removal of channels like Channel [redacted] Action, which I pay for monthly, I am considering switching to Videotron. Thank you, [D.L.] Bell Transaction number: [redacted] Bell agent ID: EZ48664

I have been a loyal customer since [redacted]. My name is Eyesus Desta. My new phone number is [redacted]0. My previous number was [redacted]. My account number is [redacted]17. I have spent the whole day speaking with your team but unfortunately, no solution has been provided. I am extremely disappointed with the unprofessionalism displayed as they did not connect me with higher management. The service was disconnected on June 27 without any prior notice, causing distress especially during an emergency when my daughter was in a car accident and was unable to make any calls. I paid for several years as a loyal customer and expect better treatment. I am disputing the charge of $[redacted].14 and also requesting for the phone to be unlocked. I hope to have this matter resolved promptly. Thank you, E Desta.

My team has invested a significant amount of time, approximately 16 hours over the course of 4 days, attempting to have internet and phone services established at our new facility. We have encountered numerous issues such as being transferred between departments, disconnections, lost orders, incorrect order entries, and conflicting information from technicians. Despite our efforts in contacting various sources, the problem persists. We have dedicated valuable manpower to address what should be a simple request. It is imperative that we engage with a representative, preferably in Ottawa, ON Canada, to promptly resolve this matter. Our operations are halted until this connection is established. The ordeal began in early July, and despite our expectations, we are continually met with obstacles. This ongoing situation is not acceptable. Additionally, there seems to be an issue with the submission page for our concerns.

I am Gwen Parsons, customer # [redacted]71. In May, there was an accidental overpayment of $[redacted] on my paperless email statement. Despite my efforts to have the amount reversed, there was no response from the bank. Over several months, I received e-statements thanking me for the payment and showing a credit, which I believed was due to the overpayment. However, it has now come to light that the overpayment was never credited to my account, resulting in charges for four months of service and suspension of my TV. Due to being 84 years old and deaf, I am unable to resolve this over the phone. Living on a pension, I do not have the $[redacted] required to settle the bill. I did not intend to miss the payments as I relied on the emails suggesting everything was in order. I am contemplating writing a letter to the customer service executive at the Montreal headquarters or seeking legal advice on my position regarding this matter.

I have been using my phone for a total of 10 hours over the past 4 days to run my 2 businesses from home without Wi-Fi. This has led to lost business opportunities. My wife, who is battling breast cancer, missed a treatment because we were waiting for a new modem from Bell Internet Services in North York, which was only shipped on Tuesday evening. Despite being promised a resolution in 24 hours when we first reported the issue on Sunday, nothing was done. As a result, my daughter ran out of data on her Bell phone, affecting her work as a realtor. We hope Bell can offer us a free month of service and address her data problems. Thankfully, Mike, the agent we spoke with, provided the most assistance and arranged for a service technician to visit our home. We live on Sinden Road in Brantford and can be reached at [redacted]. I appreciate the help from Mike and hope to have our concerns addressed without further delays.

After I switched to Bell, they canceled my contract with Telus to keep my number. I still owed money for the cellphone I purchased from Telus. Despite expecting Bell to include this payment in my first bill, I did not receive any information about the outstanding amount owed to Telus. My brother mentioned Bell typically buys out contracts and includes the remaining balance on the first invoice. I find it concerning that I haven't received a bill from Bell detailing the payment needed for the cellphone from Telus. Can someone shed some light on why this discrepancy occurred? It's unsettling not knowing if I owe money without a bill to address.

I have been attempting to resolve an accidental overpayment that occurred in May. Despite receiving emails thanking me for the payment and acknowledging a credit from the overpayment in June and July, I was surprised to receive a demand for four months' payment in late August. After further investigation through a live chat, I was informed that the overpayment did not actually take place. As an 84-year-old living on pensions, I did not have the funds for the overpayment. Consequently, my TV service was disconnected, and I was instructed to return my equipment. After making the necessary payment via my TD EasyWeb account, my service is set to be reactivated the following business day. My account number is [redacted]. I kindly request assistance in resolving this matter and restoring my service promptly. Thank you. Gwen P.

I have a prepaid Mobility plan for $50. This morning, I made emergency family calls using the $45 balance in my account. Due to a recent issue with my hotel payment from the Métis Settlement, I needed help from my family to retrieve my belongings. I am a wildfire survivor from May 30, [redacted], and my hotel accommodations were originally covered by the Métis Settlement but are now no longer being paid for. I was charged $1.00 per minute for my 45-minute calls today, totaling $45 instead of the expected $0.25 per minute rate. I had planned to only purchase an additional $25 of prepaid credit to meet my $50 plan. Please urgently contact me at [redacted].

Subject: Email and FibeTV Complaints Dear Bell Customer Service, I am currently in Scotland on a genealogy research trip for five weeks and I would like to share two complaints regarding your services. Firstly, I am experiencing issues with Bellmail on my tablets and phones. Despite having used IMAP with Thunderbird for years without any problems, recently IMAP has stopped working causing syncing issues on my devices. Despite trying to troubleshoot and seeking assistance, the problem still persists. I am considering switching to Gmail due to this ongoing issue. Secondly, I switched from Cogeco to Bell Satellite TV and was disappointed that I couldn't access CTV content while traveling. I receive a message stating it's not available outside Canada, making it challenging to follow local Canadian news. As a long-time customer for over fifty years, I am disappointed by the recent service quality and may reconsider future services like Bell Mobility. Sincerely, Robert D. [redacted] [redacted]

I recently got my internet service set up with Bell and was concerned about going over my data limit, especially because I also pay for my 12-year-old daughter's phone. Within a short period, I made multiple changes to my data plan using the app - initially adding too much, then switching to a lower plan which wasn't sufficient, and finally settling on a mid-level data plan. However, due to my rapid changes and lack of understanding about the associated costs, I was shocked to receive a $[redacted].00 bill. I now realize my oversight and wish I had been more informed about the consequences of my actions. Is there any way to have the bill reviewed and possibly reduced? I acted quickly without grasping the financial implications, and I would appreciate any assistance in resolving this matter. Thank you. - CS

I'm frustrated with my internet service from Bell. The ads promised fast internet, but I've had constant disconnections. Technicians keep saying the temporary line to my home installed by the previous owner needs to be made permanent. However, no date has been provided for this to happen. I'm considering complaining to the news, ombudsman, or Better Business Bureau. Maybe I should switch back to Rogers. Can someone help me with this issue?

I have a second rural residence at [redacted] Belgrave Rd., Lucknow, Ontario N0G 2H0, where I require internet service. I've heard that you are currently installing Wireless Internet connections in Lucknow. I believe I need your tower situated outside of Lucknow on Donnybrook Lane, south of Hwy 86, to be equipped with wireless internet capability as I receive a strong cell signal from this tower at my residence. I tried Turbohub, but found the data to be too expensive. I'm uncertain about the status of this tower being enabled for wireless internet and Bell's local sales rep, Michael Tavarez at [redacted], hasn't returned any of my messages. I've contacted your Wireless Internet service and tech support, but they were unable to provide any information. Hurontel, your competitor, offers cheaper service with unlimited data if I install a TV tower. I'm hoping to receive an estimation regarding Bell's wireless availability to determine whether to wait for Bell or install a tower. Your help would be greatly appreciated. Thank you, Michael P. [redacted]

Good afternoon, I am Clemencia Navarro, account number [redacted]. I am being billed $[redacted].19 for a bell service I don't have. After speaking with Michael from Bell Canada, we agreed I only needed to return equipment. I returned it, but I'm still receiving bills for a canceled account. Please update my records to prevent this issue from happening repeatedly. Thank you, Clemencia Navarro.

I had an unpleasant experience with customer service earlier. After being transferred to a supervisor due to a phone disconnection, I encountered a member named Tony who was quite rude. At this point, I am considering canceling all services with this company. I am frustrated with the poor treatment from Bell's customer service. It seems like whenever an issue arises, blame is placed on me. I have spent a significant amount of time on the phone trying to resolve billing discrepancies only to face rudeness and no resolution. I no longer wish to continue dealing with this level of customer service. My phone number is [redacted], account number [redacted]81 under Brian D. and Mary D. I request a callback, but I am exasperated with the lack of professionalism I have encountered.

I have been experiencing persistent connectivity issues in the Philippines since July 12th, and I do not want to go through this again today. There have been several interruptions in my service due to a wire crossover caused by a new tenant using VIDEROTRON, similar to an incident in [redacted]. I am concerned about the lack of protection or a firewall by BELL for their customers, as other neighbors have faced similar problems. When providing postal codes, the outsourced employees claimed it was impossible. Unfortunately, when I inquired about the technician's findings after a 2-hour visit, the call was abruptly ended. It is crucial for companies like BELL to prioritize customer service and support local employment opportunities. Thank you, Lilli McGaw.

Today, a Bell Marketing Representative visited our home in rural Flamborough. Upon seeing our car in the driveway, he knocked on the locked front door before quickly moving to the locked back door. When I confronted him and asked why he was in my backyard, he did not properly identify himself or explain his visit. I expressed my concern about the practice of approaching the back door without permission, but he defended his actions stating he had done it many times before without issue. The encounter ended with him leaving after a brief exchange. We later confirmed his identity as Thomas Lorenzoni, a Neighborhood Marketing Representative for Bell Authorized Agent, from a calling card we found earlier. Interestingly, we were able to match his profile on Facebook using the same name and location in Ontario.

After having a $[redacted] phone damaged and being locked into a two-year contract due to an error by a Bell agent in Masset, BC, I was forced to buy a new phone unnecessarily. Despite finding my lost phone the next day, Bell offered no other solutions and did not sell a protective case for my expensive phone, causing it to get scratched and making me ineligible for their buyer's remorse policy. Despite my dissatisfactory experience, I understand you mentioned it does not align with your business model to offer help in this situation. Recently, my ex-wife requested her phone, ending in [redacted], to be billed to her separately with eight months left on the contract I signed. The phone initially cost $60 per month with [redacted] gigs of data. However, you combined her account with mine for $95 per month, which is not ideal. Based on these interactions, I have decided to switch to Shaw for TV and Telus for cell service as Bell no longer fits my business needs, costing me over $[redacted] per year. Thank you, William Skinner, a loyal customer of over 10 years.

I am currently facing an issue with my TV service. I arranged for a payment on late Thursday, and was initially informed everything was in order, only to later be told it would take up to 24 hours to resolve. On Friday evening, I discovered my TV was still not working, even after contacting a tech for assistance. Despite believing the systems were operational, I realized this was not the case. Yesterday evening, upon reaching out to the tech support team, they were unable to reconnect my service and advised me to contact Bell on Saturday. I have been attempting to reach them for over 3 hours, constantly getting disconnected while on hold. I have made the necessary payments and am eager to have my TV working again for the weekend. It is frustrating to face this situation repeatedly without being able to reach a resolution. During my last call, I provided all the required email documentation from Bell confirming my payments, only to be disconnected once again abruptly.

I returned an unwanted phone on September 9 by refusing it due to buyer's remorse using Canada Post. Unfortunately, the device never made it back to Bell. The tracking information indicates that the device was refused and sent back, but the trail ends on September 13. I have contacted Bell Mobility, Loyalty Retention, and National Channel Support multiple times. However, I have been informed that I cannot cancel the unwanted line without charges. The line I am referring to is [redacted], which was activated as part of an upgrade in August [redacted]. Following the advice given by Loyalty Retention, I used buyer's remorse refusal. Subsequently, I purchased a phone upgrade at a Bell store after returning the phone. Despite my efforts with Bell and Canada Post, the issue remains unresolved. I am considering seeking external assistance to advocate for my situation.