Bell Canada Customer Service Issues

There seems to be a recurring issue with the Bell landline whenever there is a hydro blackout in the area. The phone gets knocked out, and this time it has been three days without service. The problem lies with the individual breakers in the distribution boxes, causing them to trip when the power comes back on. Instead of proactively sending someone to reset the breakers, Bell waits for individual complaints. This delay in addressing the issue is not only inconvenient for customers but also seems like a wasteful and inefficient process. It's concerning, especially when considering the safety of someone like my wife who will be alone for a week without a working phone. The situation calls for a change in the procedure followed by Bell to ensure timely resolution of such interruptions. Upgrading the breakers to handle power surges effectively could prevent this problem from reoccurring in the future.

I have been experiencing challenges connecting with local Bell representatives as my recent calls have been routed to the Philippines. Resolving issues with offshore agents, even during loyalty calls, has left me frustrated. I had a disappointing interaction with a Bell agent last Sunday and noticed an unexpected increase in my August bill compared to previous months. Communication with Bell has become a source of stress as I struggle to reach a satisfactory resolution. I recall negotiating credits and promotions in May to align with new customer offers, which resulted in a set price that was not honored in August. I prefer dealing with local agents for a more positive experience, as I have been a loyal Bell customer for 17 years. I request transparency on pricing policies and would appreciate consistency in customer service standards across all interactions.

Account #[redacted]97 George Greene (Nina) [redacted] O’Neil Lane, Inverary, Ontario K0H1X0 [redacted] Satellite TV Issue: On Demand feature not accessible Bell Canada's service has been disappointing. • Despite multiple equipment changes. • Numerous calls to customer service troubleshooting. • A supervisor technician checked all connections with no luck, even after communicating with Bell. • A Level 2 representative assured no new technician visit but did it anyway. The On Demand service is a key feature that is currently unavailable. • Unable to access desired content like Crave, movies, and TV. • Only seeing a limited selection of 16 movies for rent. Seeking assistance from someone in the corporate hierarchy to address this ongoing issue.

I am reaching out regarding an issue with my bill. I have a contract from the store where I signed up for your service stating that my promotion of TMN/HBO would be valid for 12 months. However, my bill shows it expired after only 2 months. After speaking with customer service representative Rob, who was unable to assist, I requested to speak with his supervisor. Unfortunately, I was placed on hold for over an hour with no response. Several hours later, I was contacted by EVA from the executive office, who informed me that I couldn't cancel without penalty. I simply want the service I purchased on 7/14/[redacted] at the Masonville location. My account number is [redacted]68. Both Rob and EVA were unhelpful and did not allow me to explain my situation thoroughly. I believe a reputable company like yours should honor what was promised to the customer.

I encountered difficulties with the initial agent and requested to speak to the supervisor due to my recent mouth surgery. When the supervisor joined the call, she continuously talked over me, ignored my concerns, and repeatedly lied. Despite her claims that there was no one else to escalate the matter to, I threatened to record the call and send it to corporate unless she transferred me to someone higher in authority. After more threats, she fell silent as if no one was on the line. Suddenly, another representative intervened, displaying indifference to the lies I had been told. This ordeal, which lasted an hour and caused tremendous stress, impacted both my small business and peace of mind. The lack of empathy and truthfulness from both agents further aggravated the situation. I intend to share my appalling experience and am now hesitant to continue using Bell's services. I am determined to speak with someone capable of addressing my primary concerns and providing an explanation for the blatant lies and disconnection.

Hello Bell Canada, I would like to report that Laporte & Fils Inc. recently visited my property at 2 Alfred Grefford in Notre-Dame-De-L’Ile-Perrot on Thursday, October 18, [redacted], to work on the guy & anchor pole cables located in my back yard. The 3 diagonal anchor guy cables on the last pole on my side of the street were addressed. However, I noticed that they replaced the original green cable covers with bright yellow ones. These new covers stand out starkly in my private garden and do not blend well with the surroundings like the previous green ones did. I have a photo for reference. I would appreciate it if you could arrange for the yellow covers to be replaced with green ones promptly to maintain the aesthetics of my back yard. Thank you, Andrew K.

We attended the Ancaster Home Show on Friday, November 19, [redacted], where we had the pleasure of meeting two Bell Canada sales consultants, Melissa MacKinnon and Liam Carrol, at [redacted]. We were impressed not only by their customer service but also by their communication skills. Melissa and Liam were patient, generous with their time, and truly invaluable assets to your company. On another note, we had a positive experience with your technician, Sawyer B64266, who arrived promptly at our home with a smile. He effectively explained the fiber optic installation process and showcased his courtesy, technical competency, and excellent communication skills. Sawyer meticulously outlined the programming for TV, Internet, home phone, and equipment. Thank you for employing such dedicated individuals who made our experience a pleasant one. We appreciate having the right people at the right time in our lives. Best regards, Gerald and Gale Brown 2D Oakhill Dr Brantford, ON N3T 1R1

My name is Nathaniel, and my Bell mobile number is [redacted]. My service has been suspended for over a month, despite making all payments on time. I did not receive any notifications about data usage and went over on roaming charges during a recent trip to the US. There is now an escalating outstanding balance without a clear explanation from the company. I cannot afford to pay this extra amount without understanding the charges. I have been a loyal customer for nearly a decade, but this issue has happened repeatedly. The past outstanding balances were usually resolved without any explanation. I need my phone back and seek clarity on why I owe this balance before making any further payments.

Since I switched to Bell services, I've had three technicians visit my home to address the poor connection issues. The first two identified that the line needed upgrading, with an estimated completion date of around August 15, [redacted]. However, the latest technician checked and found my service has been consistent at 6 Mbps since July 25, [redacted], not the promised 12 Mbps. Despite my frustration, the technician seemed uninterested, only checking his cell phone and repeating information from the office. After a long call with Bell, I was told there were no open tickets for my home. Concerned about a possible impostor posing as a Bell technician in the area, I requested immediate action. I'm hoping they resolve the issue by replacing the line soon.

Hello, I am Conor McCann, a long-time Bell customer. Recently, during my trip to Europe, I had to rely on 41 minutes of data to use Google Maps in a moment of need. To my dismay, I have been charged $95 on top of my regular bill for this brief usage. I am taken aback by this situation and feel like Bell is unfairly taking advantage of me. This experience has made me reconsider using Bell for TV and internet services in the future unless this matter is addressed promptly and satisfactorily. I am seeking an explanation for the excessive charges considering my loyalty and history with Bell. Please reach out to me via the provided email address. Thank you, Conor.

I contacted on November 6, [redacted], to cancel services for my deceased father who passed away on October 31. I received condolences but then had to endure a lengthy sales pitch to lower the bill, despite repeatedly stating I was not interested and simply wanted to cancel the service. After insisting on a confirmation number and to speak with a supervisor, I was abruptly given the confirmation and disconnected. Subsequently, they called back from a different number claiming the supervisor was unavailable and resumed pushing additional services. I was beyond frustrated with the persistent sales tactics and lack of respect during this difficult time. This experience has solidified my decision to never do business with them again.

Before leaving the country in August [redacted], I closed my account with Bell and returned the Internet modem. However, in January [redacted], I was informed that Bell did not receive the modem. While abroad, I paid C$[redacted] in March [redacted] to resolve the issue. To my surprise, in September [redacted], I discovered that the payment was not recorded, leading Bell to involve a collection agency erroneously. I have evidence of the payment through my online banking and request a swift resolution within 14 days. Please contact me at [redacted], or provide me with Bell's mailing address for me to send a copy of the proof of payment via registered mail.

After speaking with Bell Canada regarding a technical issue, I inquired about ongoing Wi-Fi signal fluctuations affecting my TV's performance. The representative was unable to provide an explanation beyond stating, "it is what it is." I was also curious as to why we were not informed or compensated for experiencing low signal strength (2.5 Mbps, now corrected to 4.8-6.9 Mbps) prior to the fix. Additionally, our bill increased by approximately $16 per month due to the expiration of a previous promotion. While I appreciate the quality of the TV service, we are considering switching to a different provider. I requested to speak with a supervisor during my last call to Bell Canada but have yet to hear back. This delay is making me explore other options. Thank you.

I have two TVs, one upstairs and one downstairs. The downstairs TV has been having issues for years. I have a Max TV service from Bell and was informed that I would receive a slim controller to replace the old one. I also have a main controller that I sometimes use to turn on the TV, especially when the signal is down, which has been happening frequently, about 3 out of 4 days a week. Two days ago, both controllers started having intermittent issues. I manually turn on the downstairs TV because the controller doesn't seem to work. The screen displays a faded Bell logo that flickers like an ultrasound image, and then nothing happens. I contacted Bell in Orillia and spoke to a trainee, assisted by supervisor Clayton with employee No. E48230. After numerous troubleshooting steps, I was informed that the remote is still under warranty and will be sent by Purolator due to the mail strike. However, I also requested a Wi-Fi signal check as the TV keeps losing connection, but they declined to send a technician. I insisted on speaking to a supervisor named Charles, who also refused technical support and mentioned I would have to program the remote myself. This week, the TV downstairs has not been working for 4 days. I requested to escalate the issue, but the Bell supervisor mentioned there was no one to elevate it to and confirmed they were a call center. Last night, the original controller started working again, but now the slim one and main controller are not functioning. I am requesting a Bell technician to come to my house to address these ongoing problems, as my spouse and I, both retired, rely on our TV. Your assistance would be greatly appreciated.

I contacted Bell on Tuesday, November 20, [redacted], regarding issues with my business line. I am unable to make outgoing calls and incoming calls result in a buzzing noise. Despite being told it was fixed, the problem persists. Initially scheduled for the 21st, the technician didn't show up, so a new appointment was set for the 22nd, when I'll be at the hospital. Bell insisted someone wait at the shop, which I declined. Another visit was arranged for the 23rd, with a late arrival time. When I requested a visit within business hours on Friday, I was informed they would come on Saturday instead, causing frustration as my business closes early. Communication with customer service, based in the Philippines, was challenging, with no available managers or assistance from Ontario, Canada. If my phone isn't working by then, I may consider switching providers.

In early August, my 75-year-old mother contacted Bell to inform them that her house had been sold and she no longer needed their services. Despite calling again in September to reiterate this, she received bills for October and November with charges for services she didn't use. After trying to explain the situation multiple times, she was met with unhelpful customer service and eventually got hung up on. When I took over the calls, requesting to speak with a supervisor, I faced long waits and more hang-ups. If this issue isn't resolved promptly, we are considering involving the media to shed light on how seniors are being treated. My mother now has a $[redacted] bill due to services she never used, all because Bell failed to cancel as requested. I have also had my share of problems with Bell and have decided to discontinue their services. Treating seniors this way is unacceptable and we hope for a swift resolution.

In early August, my 75-year-old mother contacted Bell to cancel her services due to selling the house and moving out by August 16th. Despite informing Bell of the move twice, she later received an unexpected bill in September covering August and part of September. The recent bill, totaling over $[redacted], included charges for internet, TV, and equipment boxes, even though she requested disconnection. When she called again to question the charges, she encountered difficulties, being passed around to multiple agents before being abruptly hung up on. Upon trying to assist her by calling Bell, I faced similar challenges, being put on lengthy holds or promised a supervisor who never appeared. This treatment of seniors seems unfair, and if this issue persists, we may have to escalate the matter to the media for resolution.

I attempted to purchase a mobile phone and set up new service, but unfortunately, the phone company has been unable to assist me. Despite making arrangements to collect the phone in-store, I was informed they could not fulfill my request. After multiple calls to Bell, I scheduled the phone to be delivered within 3-5 business days. However, it has now been 6 days, and the courier has yet to pick up the phone. This delay led to more calls and extensive time spent being transferred around without a resolution. I had been content with my Bell services and only sought to add a new phone and service. The poor treatment I have encountered has compelled me to consider canceling all of my Bell services.

I am reaching out on behalf of my mother-in-law with Bell account number [redacted]46. She has been a loyal customer of Bell for over 58 years. Recently, when she transferred her TV service to Bell, she was misinformed that she needed internet service to use Satellite TV, even though Satellite service was available in her area. She specifically did not want internet as she is 78 years old, has never owned a computer, and has no interest in internet usage. Despite explaining this to the technician during installation, she has been billed over $90 for unused internet services, including an additional $15 for McAfee. She has tried to resolve this matter herself but has faced difficulty. It is distressing for her, and I am in contact with Bell's Loyalty department to rectify this issue. It is disheartening to see a senior citizen on a pension being taken advantage of in this way. As a licensed paralegal, I witness such situations frequently, and I am glad that the CRTC is investigating these complaints to prevent companies like Bell from exploiting and misleading seniors.

I am writing on behalf of my mother-in-law regarding her Bell account number [redacted]46 and contact number [redacted]. Please refrain from contacting her directly at this time as she is under a lot of stress. I am her Legal Representative, and you may reach me at [redacted] or via email at [redacted] She has been a loyal Bell telephone customer for over 58 years. Recently, she transferred her TV service to Bell and was misinformed that she needed internet service to use it when in fact satellite service is available in her area. Despite her clear preference for just TV service due to not owning a computer, she was charged over $90.00 monthly for internet she does not use, including a $15.00 McAfee fee. Despite her efforts to address this, the issue remains unresolved, causing her significant distress. I spoke with a representative in the Loyalty department who mentioned blocking off the internet, which should have been done earlier given her situation. As a Licensed Paralegal, I advocate for fair treatment of seniors like my mother-in-law and am encouraged that the CRTC is investigating such cases of deception. I request that Bell provide my mother-in-law with her desired TV service without additional internet charges, whether through Fibe or Satellite service. Additionally, she should be refunded for unnecessary internet services dating back to [redacted].