Bed Bath & Beyond Customer Service Issues

I have yet to receive a refund for an undelivered order. I purchased 12 Bee and Willow appetizer plates in white. I have previously spoken with a representative regarding this issue, with case number [redacted]-[redacted] on Dec 7th. Despite checking with my credit card company, there is no record of the refund being processed. Additionally, each time I receive a notification that the item is back in stock and try to make a purchase, online orders show as out of stock. I am feeling extremely frustrated with this situation. Can you please assist me? Thank you, M. Folkerts

I'm Dawn Williams, and I made a purchase of a scale from your company on December 3, [redacted]. My order number is BBB[redacted]. After receiving a shipment notification and tracking number ([redacted][redacted][redacted]) on December 9, I encountered a problem where the tracking information showed it was awaiting carrier pickup. Upon contacting USPS, I learned that although a label was created on December 8, the package was not given to the post office for processing. Despite attempting to call customer service, I only reached an unhelpful automated menu. I hope this email reaches someone who can assist me. I am frustrated as this item was intended as a Christmas gift, and I am concerned it will not arrive on time. If not, a full refund would be appreciated. I look forward to a resolution to this issue. Thank you.

I recently ordered five Yankee candles online. Four arrived in perfect condition, meticulously packaged with bubble wrap and air bubbles, and carefully boxed. However, the fifth candle was poorly packaged in just a mail envelope with insufficient protection, resulting in it arriving shattered into 25 pieces. This was intended as a Christmas gift, and the poor handling was disappointing. After contacting the 1-[redacted]-GO-BEYOND phone number and leaving a message due to a high volume of calls, I was promised a return call within 30 minutes, which never came. I then reached out to my local Wilkes Barre store and was met with unhelpful staff who seemed unsure of how to assist. Eventually, I was informed that I could return the damaged candle to the store for a replacement. As a long-time Bed Bath and Beyond plus member who has been shopping for over 20 years, this experience has left me extremely frustrated. Effective customer service is crucial, and this kind of service is disheartening, contributing to the decline of brick-and-mortar stores.

Order number BBR[redacted]. Upon receiving this order, the wastebasket was damaged. I followed the instructions given by the BBB associate and returned it. An email sent on 11/28/[redacted] confirmed that the replacement wastebasket had been shipped, but I did not receive a tracking number or carrier information. Still waiting for the item, which is a Christmas gift, along with matching items. I attempted to contact customer service via phone and online efforts, but faced long wait times and issues with the order number. Hoping the wastebasket arrives before the holiday. Please assist in checking the status of the replacement item.

I ordered some bath sheets in November (#BBB[redacted]). I received one already, but the other is still processing. I attempted to contact customer service via phone and live chat, but no one could assist me. I was informed that the brand is discontinued, and I won't receive the second towel. Despite this, I keep getting emails about delays instead of a refund. I am unable to cancel because of their time limit. I am looking to either get a refund or receive a different towel. If the original towel is unavailable, I am open to receiving a different color or a similar item at the same price from the website. Thank you.

I am Kim Peirce, and I am dissatisfied with the service regarding my recent order #BBB[redacted] placed on December 2nd. Despite multiple delivery delay notifications, I was promised my package before Christmas. However, upon receiving an alert of its delivery tonight, I found nothing outside despite thorough checks. Even my dogs did not alert me. After contacting customer service, Justine's only solution was to refund my purchase. Waiting 30 minutes to speak with someone likely meant the driver had left the area. No effort to locate the package or reroute it was made. Disappointed with the lack of follow-up, I have reordered from Target, trusting to receive it by Christmas Eve and hoping for better reliability.

Regarding an order placed on Nov. 25, I received most of the items promptly. However, the 5 garlands and 22-inch wreath from the National Tree Company were delayed. I received the garlands yesterday, but the wreath is still out of stock. Despite being informed about the uncertain availability, I am unable to cancel the order. This situation is perplexing since Christmas is only a week away, and the wreath may no longer be needed. Moreover, the $50 My Funds earned for this purchase have not been released yet. I would like to cancel the unavailable wreath, as I have already met the spending requirements without it, and have the $50 My Funds credited to my account for immediate use. The order number for reference is BBB[redacted].

I purchased 4 barstools and 2 sliding pull-out cabinet trays with order #BBB[redacted]. As a Beyond + member, I selected free 1-day shipping from San Francisco to South San Francisco. However, the order confirmation indicated a delivery date of Dec 30th, not the promised next day. I tried to cancel within the 30-minute window, but encountered errors despite having video evidence of my attempts. Customer service was unhelpful, and despite requesting a supervisor callback which never happened, my case # is [redacted]05. I simply want to retrieve my items promptly from the San Francisco store.

On November 2nd, I placed an order with Bed Bath & Beyond for a Battery Daddy and added Sanitizer sticks to avoid paying shipping. It turned into a nightmare of stress, aggravation, and heart palpitations. Tracking the order proved difficult as the number provided was unrecognized. After contacting customer service, it was revealed that Pitney Bowes was involved, a company unfamiliar to me and my almost 80-year-old husband. They issued a claim number, but I was notified to pick up the package in San Francisco despite living in Colorado. Communication with them was challenging due to language barriers. Eventually, I received a survey request, which felt like a punishment, and rated the experience as terrible. Multiple attempts to resolve the issue led to confusion, with the tracking showing an exorbitant amount for the package. After various interactions and delays, the packages finally arrived. However, further complications arose with shipping labels and attempts to address the situation over the phone were unsuccessful and frustrating. This experience has left me in tears and filled with frustration.

I placed a pickup order for a Black and Decker 4-slot toaster online last night for my Mother. I usually do pickup orders at Target, Macy's, Kohl's and rarely have issues. This morning, I got a text saying the order was ready. I sent my Mom the details, but when I called to let them know she was waiting, the customer service person put me on hold and never returned. This happened twice. After my third call, I was rudely told they were too busy and hung up on. Even asking for a manager led to no help. My Mom had to find someone in the parking lot to finally get the toaster. The behavior at your Columbus Station location in Virginia Beach, VA was unacceptable. I hope this email prompts better training for your staff on customer service.

I placed an order on December 12th with order number BBB [redacted]. I received two packages in the mail - one was my toaster, and the other was labeled as a coffee pot, which I did not order. After contacting customer service, they insisted that an iron was sent instead of a coffee pot, even though it was clearly labeled on the box. The representative advised us to keep the coffee pot and said they would send the iron. However, upon opening the box marked as the coffee pot, we found the iron inside. I would like to cancel the iron that was supposed to be sent.

I have been dealing with an order issue recently. Eleven days ago, I was informed via email from BB and B that I would receive a full refund for an undelivered item. However, two days later, my order arrived, but three items needed to be returned, including the incorrect Russbe sandwich bags instead of the Snack ones I ordered. Upon trying to return it, the website instructed not to send it back and that a replacement would be sent out. Now, twelve days later, I have not received anything. There has been no update on the returns I sent back a week ago or the one that is expected to arrive by Friday. I am struggling to contact someone fluent in English for assistance. My case number is [redacted]66. As a loyal customer, I am disappointed. I am seeking refunds for all returned items and require guidance as the website lacks helpful information.

On November 27, [redacted], I purchased a KitchenAid Mixer from BBB store in Columbus, Ohio. The store manager ordered it to be shipped to my daughter's address since they were out of stock. Unfortunately, on December 10, [redacted], my daughter received an email stating that the order was canceled. I have yet to receive a refund on my Visa for the purchase. I called three days ago and was assured it would be resolved, but it hasn't been taken care of yet. I would appreciate speaking to someone to resolve this issue. The cancellation number is BBS[redacted]. Thank you, Mary Beth M. [redacted]

I contacted your customer service twice and spent a total of 68 minutes on hold. We subscribed to the "Plus" program and were charged on October 16, [redacted], but did not receive the $29 gift card promised. I spoke with a representative two days ago who assured me he would credit $29 to our account within two hours and extend our subscription by two months due to the delay. However, I have yet to see any action taken. The process of resolving this simple issue is taking far too long. We may reconsider our loyalty to BBnB if this level of service continues. Sincerely, Grahame B. Eldridge

I am inquiring about a purchase made in November. I bought 14 candles, and despite reaching out multiple times via email and live chat, some arrived shattered. After a few tries, replacements were sent, but one candle (SKU: [redacted]2) is still missing and was broken upon arrival. Contacting customer service has been difficult, and I am hoping to receive the final large Yankee candle and to hear back from someone soon. Thank you for assisting.

On December 17, [redacted], I made a purchase at the store. The clerk applied my $20 off $50 coupon, but then mentioned that my items were already 50% off, bringing my total below $50. Thus, I retracted the coupon. Three days later, on December 20, [redacted], I shopped again. This time, my total was $59.96 before tax. The clerk scanned the $20 coupon, claiming it was already redeemed on the 17th. I had my receipt to show it wasn't used. The clerk attempted to sign me up for emails unsuccessfully, then offered only a 20% discount instead of $20, reducing my savings to $6. Feeling unsatisfied and unassisted, I left without using the coupon, disappointed in the clerk's actions and lack of assistance in resolving the issue. I believe more training for the staff and better utilization of the company's systems could have avoided this situation.

I am reaching out regarding a recent frustrating experience with your company. I placed an order online for a cordless floss tool, only to receive an email notifying me that the order was cancelled. Upon calling customer service, I endured a 32-minute hold before speaking to a representative for 15 minutes without a resolution. The representative mentioned sending the item with me covering shipping costs and promising a $10 credit to my account, but the call was abruptly disconnected. Unfortunately, there has been no follow-up since. This entire episode has consumed an hour of my time for a simple order. I am seeking a swift resolution. Thank you for your attention. The specific item in question is the Waterpik® Cordless Express Water Flosser with SKU [redacted]4.

I made an order for a Nespresso maker and coffee pods on 11/28/20. While I got the pods on 12/6, I am still waiting for the coffee maker. The tracking information shows it was delivered, but I never received it. I am having a hard time reaching a customer service representative despite trying multiple numbers. The automated messages mention orders placed before 12/14 will arrive by Christmas, but with no tracking updates, I am unsure if I'll get my order at all. This has been very frustrating, especially since I ordered well ahead of time. Other orders from different stores have arrived with minimal delays, making this situation extremely disappointing.

I placed an order for a Christmas gift for my granddaughter on November 28th, and it supposedly shipped on December 2nd. However, as of today, December 23rd, it has still not arrived. I have been attempting to contact BED BATH AND BEYOND but have been unable to speak to a representative. If the order does not arrive today, I request a replacement to be personally delivered to her. The handling of this situation is extremely frustrating, and I expect it to be resolved promptly.

I ordered a Christmas gift for a friend from BBB. Unfortunately, the item, a candle, was not properly wrapped and arrived damaged in Champaign, Illinois. I've been informed that in order to receive a replacement, my friend needs to return the damaged item to the store or a FedEx location, which is inconvenient for her as a single mother with a busy schedule. I believe a new candle should be sent to her without the need for her to handle the return. I understand the challenges of the current situation with the pandemic and holiday shipping, but I would appreciate if the issue could be resolved by sending a replacement candle to my friend.