Bed Bath & Beyond Customer Service Issues

Hello, I recently tried to find a registry at Bed, Bath and Beyond for my niece but encountered some issues with the store associate. I initially looked up the registry at home on my laptop without any problems. However, when I went to the store the next morning without the registry handy, the associate couldn't locate it despite trying different spellings. I left to confirm the spelling with my niece through text, returned with the correct information, but still had no luck. Frustrated, I ended up finding the registry easily at home. I'm quite disappointed with the service I received in-store and would appreciate an explanation for the mix-up. Thank you, Anne K.

Order # BBB[redacted]: I made an online purchase and received your email confirmation on 7/1 with an expected ship date of 7/04-7/09. However, I have since received 2 emails apologizing for shipping delays without any specific dates. As of 7/11-7/14, the order is still in Texas without movement. On 7/19, the status shows the order in Orlando, Florida. On 7/20, the item was transferred from UPS to USPS without a delivery date given to the recipient. I paid $5.99 for shipping, and a 20-day delivery time frame is unacceptable. The item is still in limbo, and the event for which I needed it has passed. I request some customer service intervention and a refund of the $5.99 shipping fee. Should I have ordered from another merchant instead? Thank you. Sheron M. / [redacted]

I'm Rachita C. I placed two orders with Bed Bath & Beyond, with order no. BBB[redacted]. One shipment is marked "delivered" to Bell, CA, but it hasn't arrived at our address – 24 Union Square, Apt [redacted], Union City, CA [redacted]. The other order is on its way, but I'm concerned it may face the same issue. I tried calling customer care, but the wait time was 45 minutes. Please update me on the status of my orders. If there will be a delay in delivery, I request a refund for both items to avoid a repeat of my previous delivery problems. I hope for a swift resolution to this issue to avoid lengthy coordination with customer service. Thank you.

I recently returned a damaged toaster oven to BedBathBeyond. After they tried to process my refund, it did not go through. I spoke to Cecilia from customer service who informed me that they opened a ticket for the refund issue. She provided me with case number #[redacted]-[redacted]. Despite multiple calls, my refund has not been resolved yet. Another representative named Alan mentioned the refund was still pending. I appreciate your assistance with this matter. Thank you. - Denise D.

I recently returned order #BBB[redacted] but now see it's on its way back to me. I accidentally returned the item that was meant for Staples instead of BB&B. Despite receiving numerous emails from FedEx requesting a signature for the return package, it hasn't reached me. The tracking shows it's heading back to Winslow, AZ, but I'm in Oceanside, CA. Being 80 years old, I'm sincerely sorry for this mix-up. I'm feeling lost and unsure of what to do. If anyone can assist this senior citizen in resolving this error and the dilemma I'm facing, I would greatly appreciate it. Thank you for your understanding.

I need to file a complaint. Recently, I received an order from Bed Bath and Beyond through Fed-Ex. Surprisingly, the delivery was left at an empty 40-acre property adjacent to my house near a security gate instead of being brought to my home. The packages ended up getting destroyed due to a severe storm that hit on the same day they were delivered. Fortunately, the items inside were okay but dirty. Despite having clear address markers on my mailbox and home for the last 19 years, this delivery mishap occurred. I wanted to bring this issue to your attention, not to blame Bed, Bath and Beyond, but to highlight the poor service provided by Fed-Ex. I have attempted to reach out to Fed-Ex without any luck.

Dear Company, I am writing to express my concerns regarding the delivery of my packages. To ensure successful delivery, all packages must be left on the right side of my house through the open gate. If the package is under 5 lbs, it can also be left by the stairs leading to my apartment front door. Unfortunately, my recent FedEx delivery was left at my landlord's door instead of following my instructions. I kindly request that your shipping department create a notice for your carriers with the specified delivery instructions. I rely on your services and for future orders, this is crucial. I have updated my Amazon account with similar instructions and have had no issues with their deliveries. There is a delivery scheduled for tomorrow. I urge you to inform the carrier promptly. Previous attempts to mark my preferred delivery location were disregarded, leading to inconveniences with other deliveries. I trust you will address this matter promptly to avoid any future complications. Sincerely, D.H.

I ordered an item on 8/21 with a delivery date of 8/31-9/05. After getting emails about delays, I called customer service and received a reference number #[redacted]45. Despite multiple attempts to contact them, I haven't received the promised cancellation confirmation. The lack of communication is frustrating, and the lengthy delivery time is unacceptable. I managed to get the item elsewhere and received it promptly. If the company continues to hold my payment, I will dispute the charge with my bank. The customer service experience has been disappointing, and I'm considering not shopping with them in the future. The delay notice I received is attached.

Delivery Order #: BBD[redacted]. I placed this order on July 24, [redacted]. Despite a month passing, I have not received the delivery and was informed that the package was not picked up. Customer service acknowledged this issue, canceled the initial order, and created a new one for the same item, Chic Home Jazmaine 7-Piece King Comforter Set in Black, with expedited delivery on August 24th. Promised delivery by August 27th, however, the order status indicates the carrier has not picked up the package. Despite receiving an email confirmation that the item has been shipped with order #: BBD[redacted], it is still pending carrier pick-up. Contacting customer service led to long wait times, exceeding an hour and a half, leaving me frustrated.

Order BBB[redacted] Case # [redacted]03 I have not received my order, instead I got a box of drinking glasses. My credit card was charged for items I didn't get. After two calls with BBB Customer Service lasting 50-60 minutes each, I was promised follow-up but heard nothing. They were meant to pick up the wrong shipment from my front door, which has been there for 18 days since my first contact with BBB. No action has been taken. This has been the most frustrating customer service ordeal I've ever faced.

I visited your store on 9/2/20 to look at bathroom rugs. A young African American employee approached me to offer help. I chose a rug marked at $49.99, but it rang up as $59.99 at the register. I decided to find the employee who saw the same price. After locating him and eventually meeting with the manager, Janet, she explained that the sign should have been removed. Janet did not offer the rug at the advertised price or apologize. I believe she could have handled the situation better and was disappointed by her response. Based on this experience and hearing from other cashiers about her treatment of customers, I feel hesitant to shop at your store again. Thank you, B. Petty.

I made a purchase with Bed Bath & Beyond on September 10 for $42.76. Upon receiving an error message about my PayPal account, I contacted PayPal for assistance. As the charge is still pending, they couldn't provide immediate help. Nonetheless, I later received an email from Bed Bath & Beyond indicating items were still in my cart. Today, September 12, I attempted to place the order again and encountered the same error message. Consequently, there are now two pending charges on my PayPal account for the same order. I wish to only proceed with one order and avoid being charged twice. I have not received any confirmation emails regarding my orders from Bed Bath & Beyond. Can you assist in processing one transaction while canceling the other to ensure I receive my order? Your help in resolving this matter would be greatly appreciated. Thank you.

I placed order # BBB[redacted] online on August 26th, and since then, I haven't received any updates on the item's shipment status. I attempted to contact customer service last week and today, waiting on hold for more than an hour each time before eventually hanging up. It's incredibly frustrating to spend that much time listening to elevator music after making a purchase almost three weeks ago. This lack of communication is unprofessional and disappointing. If the order cannot be delivered, I would appreciate an email confirmation of the refund process for the Ridge Road Decor 3-piece Speckled Glass/Iron Bottle Set in Silver that I ordered. Bed Bath & Beyond needs to improve its customer communication practices to ensure that paying customers are kept informed about their orders and any related refunds. Sincerely, Mary Evans [redacted] Lanier Drive

On August 5th, [redacted], I placed an order for solar clip lights and a solar bee yard decor. Upon receiving a notification on August 13th, [redacted], that my order had been delivered, I discovered it was not at my house. After contacting FedEx, I learned the package was returned to the shipper due to delivery address issues. Following discussions with BBB representatives on multiple occasions, promises of either my products or a refund were made, but as of now, neither has been received. Despite assurances from a representative named Angela on September 14th, [redacted], of an email detailing my refund process within 3 business days, I have yet to receive it. The lack of follow-through and unfulfilled promises from BBB's customer service has left me extremely frustrated.

My order BBB[redacted] was supposed to be refunded, confirmed by one representative. She advised me to wait 3 days to receive the refund. After waiting, I called back and was told the refund was officially processed and would be available within 24 hours. However, after another 24 hours, the refund still hadn't shown up. A third representative then informed me that the previous two representatives had not actually processed the refund but assured me they had taken care of it this time. I expressed my skepticism, questioning why I should believe this after the previous assurance. The representative assured me the refund was processed, but abruptly ended the call. It has now been 4 days, and I still have not received my refund.

I tried to contact customer service twice by calling the [redacted] number, waiting for a total of 10 minutes each time. Unfortunately, during my first attempt, the call was disconnected by the customer service representative. Therefore, I am reaching out this way. I recently renewed my Beyond + membership for the third year by paying $29, with the renewal effective from 10/13/[redacted] to [redacted]. On 10/13/[redacted], I received an email confirmation from you. Today, when I visited your store and accessed the BBB App on my phone, I noticed that the "Instore Purchases 20% off" icon was missing, replaced by an icon offering $20 off on an $80 purchase. I specifically want the "Instore Purchases 20% off" option. The store's Customer Service suggested I call the [redacted] number for assistance. When can I expect the "Instore on Total Purchases 20% off" icon to be available on my BBB App? Thank you.

I placed an order on Sunday evening and called Shawn on Monday morning to cancel the order, but my credit card was still charged. I am very disappointed with this situation. The order number is BBB[redacted]. Shawn provided me with cancellation number [redacted]-[redacted]-[redacted] and initially told me that my credit card was not charged during our conversation. I had to wait on hold for about 25 minutes the first time to cancel, and now I have been on hold for 34 minutes, which is unacceptable. I spoke with Mena today, who said the cancellation is pending, but it doesn't make sense. She assured me that I would receive a refund within 3 to 5 business days. When I requested to speak with a manager, she abruptly ended the call. I am shocked by the behavior of your employees. I demand a prompt response via call or email regarding this issue. I find it unreasonable that a cancellation needs approval after I already spoke with Shawn and obtained a cancellation number. There should be no further complications. Please contact me as soon as possible. - Christine Polisi

I bought a Beyond Plus membership on 10/27, which was supposed to come with a $29 bonus card sent by email within a week. After 8 days and not receiving it, I contacted customer service and was informed that the matter would be escalated. Following up the next day, I was assured I would receive the $29 through "my funds" within 24 hours. Another day passed, but I still hadn't received it, so I called back and was advised to wait another 24 hours. Now, an additional day has gone by, and I have yet to receive anything. Unfortunately, the only way to communicate seems to be through calling customer service and speaking with representatives located overseas.

On November 1st, I bought 9 wall towel hooks at store [redacted] in Carolina, PR. Upon reading the instructions, I realized they required butterfly screws meant for gypsum walls, not concrete walls commonly found on the island. I returned the hooks on November 6 and was promised 9 20% coupons back by the manager for future purchases. However, I was informed the store doesn't have coupons and that Corporate would email them to me. I have not received these coupons and would like to continue shopping at Bed, Bath and Beyond. Please send the coupons to my email at [redacted] or by mail to my addresses in PR or FL. Thank you for your help. - Alejandro Puig I am facing issues receiving a verification code via phone to send this email. Any suggestions on what I should do next?

While in the Brandon Town Center store in Brandon, Florida, I encountered an exceptional employee named Donna. Despite the item I was looking for not being in stock, Donna went above and beyond to assist me. She ultimately found the merchandise by chance, ensuring I could make a purchase I needed. When I asked to speak to the manager, I discovered Donna was the manager and was incredibly humble. It was a pleasant surprise to see her dedication to helping customers. Donna's outstanding service and care make her a valuable asset to the Brandon Town Center store. - Teri Uno