Bed Bath & Beyond Customer Service Issues

I bought Wamsutta towels and washcloths from BB&B online in June [redacted]. Within three months, the washcloths became discolored and stiff around the edges. Unfortunately, the 90-day return period had passed by then. Although they are still functional, they look unattractive and are a constant annoyance. I wouldn't feel comfortable offering them to guests. I wish I could show you a photo to highlight their poor condition, but I don't see an option to do so. These washcloths are washed with the towels, which still look fine. The disparity in quality surprises me since they appear to be made from the same material. Despite not being able to receive a refund, I wanted to express my disappointment with the lack of quality in Wamsutta products. I won't be buying Wamsutta towels or washcloths from BB&B in the future. Best, BC

I would like to inquire if your store is still boycotting the products of My Pillow's Mike Lindell. If this is the case, I will cease my patronage. While I respect your right to choose whom to support, I also reserve the right to avoid establishments that oppose conservatives and advocate for socialist and communist principles. It is disheartening to witness a company forsake the values that have made this country great, all to cater to communist ideologies and political correctness. Do you truly support communism, or are profits more important than preserving freedom? I await your response to determine whether I will continue to shop at your stores. My father warned me that the U.S. could only fall from within, and it seems you are contributing to this decline. I am deeply disillusioned, as are many of my acquaintances who are also currently boycotting your stores. We will stand firm until you awaken to the dangers of communism and choose the side of freedom.

To Whom It May Concern, I bought a K-Cafe Coffee Maker on December 21, [redacted], from my local store. Unfortunately, it stopped working on Monday, March 8, [redacted]. As a teacher, today, Friday, March 12, [redacted], is the first day I can address this issue. I initially contacted Keurig for support as recommended by previous experiences, but they directed me to the store. Despite being slightly past the 60-day return policy, I am requesting a refund due to the short lifespan of the coffee maker. The store declined my refund request as I no longer have the original box. I possess the original receipt, quick start guide, and a defective coffee maker. I reached out to the Elliot Advocacy number for additional support, but the assistance was unhelpful. I am seeking a resolution by receiving a full refund, as I can validate the purchase. I hope we can resolve this matter satisfactorily. Sincerely, Cyndy K.

I purchased a glider/recliner chair from Buy Buy Baby on 12/05/20 as a gift. The delivery window was 01/18/21 to 02/16/21, but it didn't arrive by 02/18/21. After contacting them, Mary Grace A. from Buy Buy Baby reached out and mentioned there were 10 chairs in the warehouse and she would look into it. She sent an email and tried to call, but I missed it. I attempted to reach out using the phone number provided but didn't hear back. I had a chat with Ven on 03/08/21, and she assured me she would handle it and inform me once the item shipped. However, it has been 5 more days with no update. It's now a month later, and the baby meant to have the chair in the nursery is already a month old. I really hope to resolve this soon and have the gift delivered to the new family. If possible, I would appreciate any assistance in expediting this order. The order number is BAB[redacted]. Please feel free to reach me through the email provided.

Dear BB&B, I am disappointed to see that you have decided to discontinue carrying My Pillow Products due to political reasons surrounding Mike Lindel. I urge you to reconsider this decision as a business should not involve itself in political matters. Your brand should focus on providing a variety of products to cater to all customers, including those like me who appreciate My Pillow items. If you continue down this path, you risk alienating loyal customers like myself and may face significant losses. I will no longer be shopping at BB&B, and I will make sure others are aware of this issue. Please think carefully about your future plans regarding My Pillow's sales. Customers like me value businesses that prioritize fairness and practicality over political influence. I await your response on this matter. Thank you, Natalie M.

I bought a 3' x 5' viscose rug online on July 6, [redacted]. It arrived folded in quarters, causing stubborn creases. Despite attempts to let it relax over time, tightly rolling it, and even professional cleaning, the creases remain. We even tried steam ironing it with a cover cloth to no avail. The company that washed it declined payment due to the unsatisfactory outcome. I am requesting a full refund of $99.99. Additionally, I recommend that Bed Bath and Beyond consider shipping similar products rolled in tubes to prevent creases.

To whom it may concern, I am writing to address an issue regarding my recent order. My wife had purchased a headboard for our bed on March 6th, expecting it to arrive by March 20th. Unfortunately, despite contacting customer service on March 17th and being given little information, as of today, March 24th, the headboard has still not been delivered. Our order number is BBB [redacted], and the last tracking number provided was [redacted]79. However, due to the lack of assistance from customer service and the prolonged delay, we have decided to cancel the order and seek a refund. I appreciate your attention to this matter and kindly request immediate cancellation of the order. Thank you, Lou Feurino

I encountered several issues trying to place an online order yesterday. Despite attempting to add more items to qualify for free shipping, the system kept changing the required amount multiple times, causing frustration over 30 minutes. I contacted Amira, who offered to remove the shipping charges. Our communication was challenging due to my hearing aids, and even using a speaker or handheld device did not improve understanding. The total she provided, $22.97, was different from what was mentioned before. Confusion arose about additional charges and unclear explanations led me to cancel the order. A subsequent call for assistance resulted in another unsuccessful ordering experience after 1 hour and 40 minutes, with technical difficulties and communication problems. Disappointed with Bed Bath and Beyond's service, I have decided not to shop there again, opting for The Container Store instead for better quality products.

I was informed that my $63.74 dish purchase was scheduled to arrive on March 20. When it didn't arrive, I contacted customer service on March 22 after being misled by the website claiming it was delivered. I was then informed that FedEx had a technical issue causing the delay until March 25. Despite this, I have received no contact from FedEx and as of March 29, the order is still not here. I request an immediate cancellation of the order and a $63.74 refund to my credit card. If this issue is not resolved promptly, I will have to escalate it to a dispute. Best regards, Barbara J. H.

Hello! I purchased a Kids Outdoor Chaise as a gift. After initially contacting customer service and receiving assistance for some issues like discoloration and wood chips, I used the $18 compensation to address those problems. Unfortunately, upon assembly, I discovered more issues with the piece. The back piece did not fully attach on one side, and there is a crack near one of the arm rests. I believe I have received a faulty item overall. I didn't anticipate encountering so many problems with this product. Although I've already made some improvements and cannot return the item due to assembly, I would appreciate additional compensation for the multiple issues. Thank you for your understanding and assistance.

I am in search of a new set of pots and pans and I am a regular customer at Bed Bath and Beyond, particularly during the holidays when I buy UGG blankets for my family. Can you please verify my details at the Carson City, Nevada store using my name and email? I was disappointed to learn that your company removed My Pillow products from your stores based on the owner's political views. I prefer to remain neutral and do not support excluding products or individuals based on their opinions. Regrettably, I have decided to stop shopping at Bed Bath and Beyond unless the company focuses on business rather than politics. I recommend carrying My Pillow products to offer a diverse range of options to customers.

Subject: Disappointing Customer Service Experience Hello, I hope this email finds you well. I recently had a concerning encounter at your store in Wynnewood, PA, and I wanted to bring it to your attention. Today, I visited the store to purchase some floor mats and a new mop and bucket. While browsing, I noticed a Hurricane Spin Mop priced at $39.99 without a label. When I asked a sales associate, she confirmed the price. However, when I went to check out, I was charged more than double the price at $72.05. I promptly spoke to a lady whom I assumed was the store manager about the discrepancy. She rescanned the items and acknowledged the pricing error, mentioning that they were misplaced. Despite my request to honor the displayed price, the issue was not resolved, and I was met with unprofessionalism from multiple staff members. I believe that accommodating customers' reasonable requests is vital for good customer service. I was disappointed by the lack of professionalism and the failure to rectify the situation appropriately. I have decided to return the item and notify the corporate office about this experience. I appreciate your attention to this matter. Thank you. Best regards.

Subject: Complaint About Unprofessional Customer Service Dear Sir/Madam, I hope this message finds you well during these challenging times. I recently visited your store at 70 East Wynnewood Blvd., Wynnewood, PA [redacted], and unfortunately, I had a concerning experience that I felt compelled to share. On 5/2/[redacted], while trying to purchase floor mats and a mop and bucket set, I encountered a pricing discrepancy with the Hurricane Spin Mop and the Casabella Spin Cycle Mop. The lack of clear pricing led to confusion during checkout, where I was charged a higher amount than expected. When I raised this issue with the supposed manager, I was met with unprofessional and dismissive behavior from both her and another associate, neither of whom provided their names or wore name badges. The mishandling of the situation and the refusal to honor the displayed price left me disappointed in the level of customer service provided. I chose to return the item and felt compelled to escalate this matter further. I believe that addressing and rectifying instances such as this is crucial to maintaining a positive customer experience and would greatly appreciate a resolution to this complaint. Thank you for your attention to this matter. Sincerely, Laura O.

I purchased BBB Plus for $29 to receive a 20% discount on my orders and was supposed to get a $29 gift card as part of a promotion. However, when I tried to use the gift card in-store, the bar code and card number were missing. After contacting customer service and facing a long wait, I had to pay for my purchase as there were many people in line. Unfortunately, the gift card I received had an expired date. Despite multiple attempts to resolve this over the phone, even speaking to a supervisor, the gift card was never successfully applied to my order. To make matters worse, my order for ugg sheets was changed to a different size and pattern that's now sold out in queen size. I would appreciate it if you could resend the $29 gift card and the ugg queen sheets. Thank you. - Cheryl

I ordered the Vifah Gloucester 5-Piece Patio Bar Set on March 26, [redacted], and as of May 20, I have not received the table that complements the chairs delivered on May 6. Despite contacting BBB, I have not received a response. When I made my purchase, the expected delivery date was April 6, then it was changed to April 13, and ultimately the chairs arrived on May 6. However, there has been no communication about the table's delivery. I have tried to reach out multiple times with no success, except for being informed that the table was delivered, though I can't track it as the provided tracking number is for the chairs. I am seeking the table or a refund of $[redacted].11. I am willing to return the chairs if needed.

I am writing this email to share my recent experience with returning a product to BB&B. I purchased a beach caddy deluxe cart for my wife on 5/21/21, but ended up receiving one as a gift. Today, 6/27/21, was my first opportunity to return the unopened cart to the store located at [redacted] North Cattlemen Road, Sarasota FL [redacted]. The return process didn't go smoothly as the clerk needed the manager's assistance. The manager, a blonde woman named Britt (as per her name tag), informed me that I had exceeded the 30-day return policy for seasonal items. This startled me as I have always known BB&B's return policy to be 90 days. Despite my financial constraints and preference for a refund over store credit, I was met with condescension from the manager when I inquired about the return policy signage. Ultimately, I reluctantly accepted the store credit. This encounter has left me dissatisfied, and I feel compelled to share my disappointing experience with others.

I have been a Beyond Plus member for years. I have always been a loyal customer. Recently, when k-cups were on sale, I was unexpectedly denied access to my Plus membership for the first time. Despite receiving daily emails stating that Beyond Plus is applicable to all items, this experience has left me feeling misled. Whenever I visit the store to purchase coffee, I often end up buying additional items as well. My visits are frequent and varied. However, this incident in the Amarillo, TX location has truly disappointed me. I contacted the store manager and received misleading information about supposed signs being posted, which I did not see during my visit. This follows previous disappointments, and now, I am reconsidering my loyalty to your brand. As a result, I kindly request that my Beyond Plus membership not be renewed, as I have decided to take my business elsewhere.

I am disappointed with BB&B regarding my recent experience with the wedding registry of Alex Koch and Leana Fox. I had ordered a set of birch forest prints in October, but they were never received by the couple. After contacting Customer Service, I was initially told the prints would be delivered, but later received an email stating they were not available, and my account would be credited. I want Alex and Leana to receive a $50 gift card from BB&B and for my card to be credited back the $43.73 I paid for the prints. It's important to me that they receive a gift from their registry as intended.

I placed an order for a gift card on July 14th to be shipped to an associate. The order number is BBB[redacted]. There have been no updates or tracking information provided. The issue is that my associate will be departing from the Florida address today and their mail won't be forwarded to their new location for several months. I didn't expect the gift card to take 12 days to arrive. The gift was intended for Jack & Anne Mermelstein in Boca Raton, Florida, who are moving out today. I would appreciate it if a replacement card could be shipped promptly to the new address at 38-63 Dauria Drive, Fair Lawn, NJ [redacted]. I request expedited delivery. Please confirm when this is arranged and provide the new tracking number to [redacted]

I had a frustrating experience trying to purchase a wedding gift from a friend's registry on the website. Last Monday, on 8/02, I attempted to order a Kitchenaid mixer (BBB[redacted]) which was then cancelled without any explanation. I promptly sent an email but have not received a response despite the auto-reply stating a reply within 72 hours. The same situation occurred when I tried reordering the item on Tuesday (BBB[redacted]). On Wednesday, I opted to order from a store near the wedding for a friend to pick up (BBB[redacted]), and this order was also cancelled without explanation. Eventually, a friend purchased it in person from the store where four were available in stock. I do not expect compensation but felt the need to express my frustration. It is disheartening to attempt three orders without success or explanation, and this experience has led me to avoid future orders from BB&B.