Baymont Inn & Suites Customer Service Issues

During our stay at the Baymont Inn and Suites in Georgetown, Kentucky, my wife Janice experienced an incident in room [redacted] on Thursday, May 10, [redacted]. While sitting on the desk chair, the leg broke, causing her to fall backward, hitting her head on the wall and PTAC unit. I attached a photo showing the damage caused by the broken chair leg. The sharp point dug into the carpet, trapping my wife between the chair and the wall. It took a few minutes to free her. After reporting the accident at the front desk, I was dissatisfied with the response as they had no accident report forms. Despite my wife's neck pain throughout our vacation and afterward, we opted not to seek medical attention. I am sharing this with Baymont Inn & Suites Customer Support, Wyndham Hotel Group, and Booking.com to document the incident. Please acknowledge receipt of this message.

I stayed at the Baymont Inn and Suites in Provo, Utah from June 22 to June 25, [redacted]. I checked in, paid for my stay, and brought in all my luggage along with my guest. After a short while, an acquaintance of mine, the boyfriend of my guest, came by with his backpack and a small bag. We left to run errands, and during that time, the acquaintance's boyfriend entered my room without permission and took our belongings worth about $[redacted]. The hotel staff allowed him in even though he was not registered to stay and not on the guest list. My guest and I were later taken to Utah County Jail but should not have been held accountable for his actions. If it wasn't for the oversight of the hotel staff, this situation wouldn't have occurred.

I had a terrible experience at this hotel last weekend. I chose this hotel due to its proximity to the hospital where my dad was receiving treatment. However, upon checking in, I was shocked to find mold in the room, dried blood in the bathroom, and gum stuck to the carpet. The overall cleanliness was appalling with no housekeepers in sight and front desk staff being clueless and understaffed. There were also issues with unauthorized individuals accessing the hotel and engaging in illicit activities. The hotel's response, which included only offering a free night as compensation, was unacceptable given the circumstances. I tried to request a full refund but was ignored. This hotel desperately needs a renovation and new management. I strongly advise against staying here unless absolutely necessary. The positive reviews online seem suspicious to me.

I am Gerald Adsit from Hutchinson, Kansas. My phone number is [redacted]. I made a prepaid room reservation through Expedia for the Baymont by Wyndham in Casper, Wyoming on 05/04/[redacted]. Upon arrival, the front desk clerk at the hotel insisted on having a card on file despite my willingness to leave a $[redacted] cash deposit, as per the policy at the Baymont in Billings, Montana where I stayed the night before. The clerk in Casper became hostile, called me names, and threatened to involve the police when I mentioned my prepaid reservation. After an unpleasant exchange, I asked to speak with the manager, Butch, but was met with further hostility and denial of my reservation. I eventually booked a room at the Ramada Plaza in Casper for my family. I am disappointed by the unprofessional conduct and lack of resolution at Baymont and hope for a constructive discussion to address this issue. Thank you.

I made a reservation for two rooms at Baymont Inn in Paducah, Kentucky, for September 12, [redacted], with confirmation number [redacted]. When the ladies in the first room arrived at 4:20 pm, there was no one at the check-in desk, and the room was not cleaned. After a 22-minute wait, they couldn't get into the second room. The manager was unhelpful, and despite their complaints, they were treated rudely and encountered cleanliness issues in the rooms. The manager was disrespectful and unprofessional, charging them twice upon check-out. The experience was disappointing, especially considering they had booked well in advance. They feel they should at least receive a discount due to the inconvenience and poor service.

Hello, I am reaching out regarding my recent experience at Baymont Hotel in Davenport, Iowa. My fiance and I had a reservation from October 11th to the 16th, but due to a change in plans, we needed the room on the 10th instead. However, there was a significant issue with checking in using my credit card, causing unnecessary stress and inconvenience. Additionally, we encountered bedbugs in the room, further adding to our dissatisfaction with the stay. The handling of our reservation and payment at the front desk was frustrating and the overall experience was disappointing. Furthermore, being mistakenly charged for a night we had cancelled was the final straw. I have attempted to address these issues with the hotel staff but have not received a satisfactory resolution. Moving forward, I would appreciate guidance on how to proceed in resolving these concerns. Your blog has been a helpful resource, and any advice would be greatly appreciated. Thank you, Tom B.

During our stay at Baymont Inn and Suites in Lancaster, Ohio, we encountered some issues. Our original reservation was from March 10th to March 12th, but due to feeling unwell, we extended our stay until March 13th. The staff and housekeeping were friendly and helpful throughout our stay, which we appreciated. However, on the morning of March 12th, we were disturbed by loud noises coming from the walls and ceiling, which lasted for hours. We were not informed about this disruption beforehand. Despite the pleasant stay overall, the unexpected disturbance has caused some inconvenience, especially considering the amount paid for the stay. I am reaching out to inquire about the possibility of receiving a partial refund for the inconvenience caused. Thank you.

Subject: Concerns Regarding Stay on 7/25/[redacted] - Room #[redacted] My husband, Michael Hulsey, drove all day to reach Baymont in Pensacola, Florida. Upon arrival, we found the room to be extremely dirty, with dead roaches on the floor, and witnessed disruptive behavior outside with guests smoking and partying. Feeling unsafe to voice our concerns, we opted to stay inside our room with the door locked. It's important to note that my husband, a disabled veteran who uses a scooter for mobility, faced challenges relocating to another room. The bathroom and towels seemed outdated, and the lack of furniture like a desk or chair was disappointing. Having stayed at various Baymont Inns for work without issue, this experience was subpar. After reaching out to the property manager, Margaret, to express our dissatisfaction, she offered us another room on complaint or suggested we find lodging elsewhere, which was unacceptable given our circumstances. Margaret's response, coupled with her dismissive attitude and unprofessional language, left us feeling mistreated. We are seeking a refund of $[redacted].00 for the poor quality of the room and the unsatisfactory customer service provided. It's disheartening to encounter such treatment, especially as loyal customers.

During my recent trip, I faced multiple issues with my reservations that caused a lot of disappointment and frustration. I had initially booked 5 rooms for a 2-night stay and later tried to modify my reservation for 2 rooms arriving for a 1-night stay. Despite multiple assurances from the front desk that the changes were noted, when my family arrived at the hotel, the rooms were not available. The hotel failed to communicate properly and left us stranded. The facility also lacked cleanliness and proper monitoring, with guests even having to change rooms due to poor conditions. The service deteriorated significantly post-arrival. I firmly believe that some form of compensation or rectification is necessary for the inconvenience caused to my family and the lack of assistance I received from management or corporate during this ordeal.

Good afternoon, I stayed at the Beaumont Inn on Saturday, December 5, and unfortunately, encountered bed bugs. The manager initially mentioned a refund, but now is questioning my honesty. I am seeking a refund and a complimentary stay at another hotel due to the distress this has caused. I am considering legal action and have evidence in the form of pictures.

On May 3, [redacted], I made a reservation at Baymont Inn in London, Kentucky, for 4 nights from Thursday, July 8, [redacted], to Monday, July 12, [redacted], under the name Douglas M. Dubrish. The confirmation number for my booking is 81872EC025283. The following day, May 4, [redacted], I noticed a charge of $29.99 on my Mastercard, labeled as a purchase from Hotel Baymont by Wyndham in Maine. I have a copy of the charge but am unable to attach it here for reference. I am concerned if there has been a breach in your database since the charge is unfamiliar to me. I will need to monitor my card for other transactions and potentially dispute this charge after they finalize. I may also need to request a new Mastercard as a precaution. Could you please confirm if there has been any security issues with your database or if this charge is indeed legitimate?

I had a disappointing experience trying to check into the Baymont Inn in Chattanooga, TN on Memorial Day as a disabled veteran. Despite having a photo of my driver's license, military ID, social security card, birth certificate, and credit cards, I was told my ID was insufficient due to losing my wallet. The staff was rude, and the manager even laughed when I mentioned it was Memorial Day. As I booked through a third party, the refund process would be lengthy. I ended up spending hours outside the hotel after already paying for a room. I am seeking a written apology from the manager, a complimentary night at the hotel, and respectful treatment from the staff in the future.

Hello, my name is Yesenia Lara. I made a reservation in Reno from March 29 to 31. Upon arrival, the room I was given was not ready, with unmade beds and a dirty bathroom. The receptionist acknowledged the error and offered a full refund, but as we had nowhere else to go, we were given another room that was slightly better. However, the overall condition of the facility was subpar, with everything appearing dirty. Additionally, noisy tenants prevented me from getting a good night's sleep. During check-in, the receptionist even had to intervene in a fight outside. For $[redacted] a night, this experience was highly disappointing. I am requesting a credit for the part of my stay that was unsatisfactory. I will try a different location next time as this stay was not worth the money. Thank you. - Yesenia Lara. I can provide pictures of the facility to give you an idea of its condition.

I made a reservation through booking.com for my girlfriend's birthday celebration. Unfortunately, upon arrival, we were met with disappointment as the pool was in disrepair, the patio was unkempt, and various amenities were not functioning. Despite addressing these issues with the staff, particularly Jessie at the front desk who was unhelpful, I decided to check out after an hour. To my dismay, the receipt incorrectly stated that I had stayed overnight. I have since reached out multiple times, but the resolution process has been slow and unresponsive. I stayed at Super 8 instead and can provide proof of my stay there. I seek a refund of the $[redacted].00 I paid for the unsatisfactory experience at the original hotel.

During our anniversary trip to Hot Springs, SD, my boyfriend and I encountered a troubling experience with Baymont. Despite being issued 15,[redacted] points for a free night as compensation, our stay did not improve. When we inquired about the pool and hot tub amenities upon arrival, an employee named "Wish" was dismissive and rude, providing no assistance. He even escalated the situation to the point of calling the police when we demanded our belongings back after expressing our dissatisfaction. The next day, we discovered that "Wish" had lied about his name and position, which only added to our dismay. It came to our attention that he had attempted to blacklist us from other hotels in the area. This behavior is completely unacceptable, and we are deeply disappointed in how we were treated as paying customers. We are requesting more than just one free night as compensation for this ordeal. We insist that Baymont investigate the incident through the surveillance footage and take appropriate actions regarding "Wish's" behavior. We eagerly await a quick and thoughtful response from the management.

I have a reservation at the Baymont in Knoxville, Tennessee for 10/30-10/31. I booked it late on 10/30 and informed the hotel of my late arrival around 4ish due to heavy rain causing delays. Unfortunately, upon arrival at 4:30 am, there seems to be a misunderstanding as I was marked to arrive at 2 am, and the night auditor is unwilling to provide the room I had paid $[redacted] for.

I made a reservation through booking.com and paid in advance for my stay at Baymont in Macon, Georgia. Upon arrival, I was informed by the receptionist that there was an additional fee of over $50 required, not mentioned in the booking process. Despite this, I was charged $[redacted] for one night's stay. The first room key provided was already occupied, and the second room was in poor condition with multiple issues such as lamps on the floor, a detached clothes rack, leftover food, limited towels, no toiletries, a stained comforter, and no TV remote. When I reported these problems to the front desk, I was told there were no other rooms available and no possibility of a refund.

During our stay at Baymont in Sandusky, Ohio, we encountered some challenges with noise disturbances on the first night due to loud music and partying outside until nearly midnight. The phone service was also unavailable, preventing us from reaching the front desk for assistance. However, the following day, I had a positive interaction with Charlene, the general manager. She displayed exemplary customer service and diligently worked to address our concerns. Thanks to her efforts, the second night was much more peaceful, and we were able to rest comfortably. I am grateful for Charlene's assistance and dedication in resolving the issues we faced during our stay.