Barnes & Noble Customer Service Issues

I recently received an unusual email from a supposed "postal service" regarding my order. It seemed suspicious, and I worried about potential viruses if I interacted with it. Checking my Barnes & Noble order, I found the legitimate tracking number for my package. The tracking information confirmed the delivery scheduled for today, and indeed, the package arrived this afternoon. I wanted to bring this to your attention as a similar situation might be affecting others. Below is the false email address and message I received: From: Annie Bilodeau at [redacted] Hi [redacted], We regret to inform you that your package delivery cannot be completed. Tracking Number: US[redacted][redacted] Reasons: - Incorrect zip code - Recipient unavailable - Signature required To reschedule your delivery, please click the link provided below. Track Now

Getting in touch with you seems impossible! I initially ordered one book but decided to add three more to qualify for free shipping on orders over $35. However, when I proceeded to checkout, a high shipping fee was included. I searched for a nearby store, Book Tree in Toowoomba, which allegedly has no affiliation with your company. Consequently, I canceled the order. Despite this, I keep receiving reminders of four items in my cart, which is inaccurate. Please resolve these issues promptly. My contact details are as follows: Dr. Ferdinand van Bockel, [redacted] Jellicoe Street, Toowoomba [redacted], QLD, Australia. Thank you.

My 17-year-old daughter has been employed at Barnes & Noble since September. She was hired with the knowledge that she is 17 and would need 1-2 weeks off every 6 to 8 weeks to accompany me for medical treatment across the country. The upcoming 2 weeks in Florida fall before and during Christmas, but as a Jewish family, we typically have more flexibility during the holidays. The new manager, who did not hire her, informed her that if she takes the time off, she must work every day upon her return, even though she is part-time and still attending school. Despite her requests for training, she is repeatedly placed at the cashier and cafe stations without the proper instruction on handling food and drinks. Now they are insisting she works until late at night with only one male manager present, or she will lose her job. I have concerns for her safety driving home in Michigan winters, especially since she only recently got her driver's license. This situation disregards her education and puts undue pressure on her. Barnes & Noble was supposed to be a supportive first job for minors, but this particular store is proving otherwise.

I need to cancel my order. The order number is [redacted]. When I placed the order, it indicated that the magazine would be delivered in 6 - 10 weeks. However, after ordering today, I received an email stating that it has already been shipped. I specifically wanted it shipped after December. I am very frustrated as I couldn't find a contact number to speak with someone. Additionally, the billing address on the order is incorrect. If I don't receive a response, I will have to dispute the charge with my credit card company. I look forward to your prompt reply.

I am experiencing ongoing harassment with my son at store #[redacted] since the start of the covid outbreak. Despite multiple calls to customer service, no action has been taken to address the issue. I have noticed a pattern where a cashier is receiving earphone messages from managers Stanley or another heavy-set manager every time I make a purchase or return, but not when serving other customers. This discrimination has been persistent over the years, with incidents like Stanley commenting rudely about my son's browsing habits, unaware of his autism. He also got upset when we pointed out a damaged DVD case. I have a list of complaints and hope to find someone who will take our concerns seriously. Thank you, Donna.

I wanted to mention that the shipping was quick. Although my hardcover book cost nearly $50, I was disappointed to see it arrived in poor condition. The packaging led to the book getting ruined with bent pages and broken corners. I had planned to gift it to my son for Christmas, but now I can't exchange it in time due to the holiday approaching. I was considering purchasing more items, but I'm hesitant to spend $50 on a damaged book.

I have raised my concerns multiple times with your staff regarding the difficulty of opening the doors to your store. On two occasions, I had to assist a lady on crutches and an elderly person who struggled with the doors. I also saw a man physically help someone in a wheelchair enter the store. It is clear that your employees do not have the authority to fix this issue, as one mentioned that their feedback is not being acknowledged. If this matter is not addressed promptly, I will have to seek assistance from OSHA to ensure accessibility for all customers.

I recently purchased a new Lenovo tablet and I am experiencing issues with turning pages while reading. When I try to turn the page, sometimes it takes multiple attempts before it actually transitions to the next page. Additionally, I have noticed that some lines appear highlighted in yellow with the bottom of the page covered. To fix this, I have to go back and forth to remove the yellow highlights and reveal the full page. I have tried contacting customer service at my local B&N store in Eugene, Oregon, but they directed me to seek support directly from B&N. I have also attempted to chat with customer support online, but the chat keeps disappearing before I can explain the problem, leaving me frustrated. I would greatly appreciate any assistance with resolving this page-turning issue.

During my visit to the Barnes & Noble location on [redacted] Cedar Sage Dr Unit #BB01 in Garland, TX, my 3-year-old got sick near the exit. I notified some employees, including Kaylen, while I was making a purchase. Kaylen offered paper towels and suggested I clean it up myself, mentioning they lacked cleaning staff. I expressed that I wasn't going to clean it as it was the store's responsibility. She muttered the word "ass," and when questioned, she implied I was acting that way. I left in frustration, nearly leaving behind the books I had bought.

I purchased two books on 1/27 and received a confirmation email for both. One book arrived on 2/3. However, upon checking my order status, I discovered that the second book is pre-ordered and won't arrive until July 5th, which was not specified at the time of purchase. I urgently need this book for my course. The order confirmation correctly reflects the two gift cards I used, bringing my total to $2.55 after deduction. Strangely, when viewing the order status on the website, it indicates a total of $14.96, stating I will be charged upon shipment. This discrepancy is confusing as I believed I had already paid for the order. Order Number: [redacted]

I am curious about the availability of the book "Are You Ready for Michael Biehn, [redacted] Questions." I am looking for either the hardback or paperback version, as I am not interested in the e-book format. Unfortunately, I have not been able to find either version in stock at any book retailer. Will this book be restocked in the future, or is it no longer going to be available? Any assistance would be welcome. Thank you.

Hello, I am Tom Richards, an author facing issues while trying to publish my novel on your platform. I have successfully uploaded the book and cover along with basic details. However, I encountered a problem when trying to input category details, descriptions, and bank information as the screens would not save the data. Despite completing all fields without any errors, I received a red stop sign cursor when attempting to save, and upon trying to exit the page, it indicated that the information was not saved. I even had an IT professional and book cover designer from Asia try to intervene but they faced the same setback. I am eager to have my novels published promptly on your site. Could you please investigate this matter and provide guidance on how I can proceed? Thank you, Tom

I noticed that my local store no longer stocks the kiosk for new paperbacks, only offering western and romance books. I used to rely on the kiosk to discover new releases and books from my favorite authors easily. Without it, I'm now turning to the internet for updates on new releases, missing out on potentially interesting authors. I'm now hesitant to spend hours searching through shelves for new reads. I hope the store reconsiders and brings back the kiosk for newly released paperbacks. This change may impact my decision to renew my membership as I'm buying fewer books without this convenient option.

Hello, I would like to report an issue with my recent purchase from Barnes and Noble. On September 8th, I bought three books totaling $75.94. This included two books priced at $48.95 each and a third book that was a pre-order. I paid the full amount with some balance left on my card. After the payment, the billing process began, and the shipment for the first two books started. However, I noticed today that my card was charged an extra $50.75, which is approximately BHD 18.[redacted]. It appears I have been double charged for the first two books. I am confused as I already paid the total amount on the 8th, and now there is an additional charge on the 9th. I am requesting a refund promptly as this seems to be an error. Previously, I have not encountered any issues with Barnes and Noble, and I hope this matter can be resolved swiftly, and my money refunded without any further delay. The order number for my purchase is [redacted], and the items in the order are: 1) Heaven Official's Blessing: Tian Guan Ci Fu (Novel) Vol. 4 (pre-ordered) 2) Heaven Official's Blessing: Tian Guan Ci Fu (Novel) Vol. 3 3) The Other World's Books Depend on the Bean Counter, Vol. 1 Thank you.

I kindly request that you recognize the importance and urgency of my appeals for negotiation. Please, prioritize this case for the benefit of all humanity and connect me with the relevant individuals promptly. By doing so, we can potentially save countless lives. Furthermore, I have developed a groundbreaking form of literature called MR Literature, aimed at promoting global peace and prosperity. It is imperative that you acknowledge this as a matter of utmost significance and share it with the public. As a representative of a reputable organization, it is within your rights and responsibilities to comply with these requests. Failure to do so may be deemed as obstructing justice. Please take the necessary actions promptly. You may contact me via email at [redacted]

I am experiencing difficulty ordering ebooks online. My Nook continuously displays an error message stating, "Let's try that again. Sorry, something went wrong. Let's give it another go." Upon retrying, the issue persists. I visited the B&N store in Holyoke, MA, but unfortunately, they were unable to assist me. My subscriptions and other content on my Nook appear to be unaffected. I have verified that my checking account is up to date. As an elderly individual, I miss the convenience of ordering books online. Any assistance would be greatly appreciated. Thank you.

Hello, I have been experiencing issues with verifying my vendor account on Barnes and Noble for the past few days. Despite ensuring that all my banking and tax information is accurate, I continue to receive an error message stating that there is a mismatch with my details. I reached out to support and was informed that my application did not pass their vetting processes without further explanation. Despite my attempts to seek clarification, my emails have gone unanswered. I have put a lot of effort into my work and believe I have complied with all necessary requirements, yet I am facing continuous rejections. I would greatly appreciate any assistance with resolving this matter.

I am having trouble receiving assistance. The customer service representatives have poor English skills making it hard to communicate. During multiple phone calls to access my account, they are now claiming my email address doesn't match. I have [redacted] books in my account that I need to retrieve. After receiving reference number [redacted], I was instructed to call back in 5-7 days but have not heard back. The customer service I have received so far has been unsatisfactory, with no one taking responsibility for my issue. I am reaching out for support to resolve this matter promptly. Thank you. Judy F. Email: [redacted] Phone: [redacted]

I need help resolving my Nook issue. Despite having the same email address since purchasing the books, Nook claims it doesn't match. I just want this fixed promptly to access my books. I was advised to call back in 5-7 days, but I would prefer if someone could reach out to me instead. The customer service experience has been frustrating as I keep getting passed around, and the language barrier makes it difficult to understand them clearly. -Judy F. Email: [redacted] Phone: [redacted]

I need to send mail to a prison that only accepts USPS deliveries for inmates. Despite selecting USPS-only on the website, my package is being shipped via UPS, which has happened multiple times with other retailers. I switched to Barnes and Noble to avoid this issue, but it's still happening. Can the delivery be stopped or switched to USPS? Thank you.