Barclaycard (UK) Customer Service Issues

I received a letter from you stating that my credit limit may be lowered or my account closed if I do not 'text' a code, which I cannot do as I do not have a mobile phone. I tried to find a helpline number for assistance, but the recorded message said there was no service available. Your fraud prevention approach seems poorly planned, especially sending deadline letters requesting actions customers cannot fulfill during lockdown and then having a closed helpdesk for guidance. Please keep my credit limit unchanged and my account open. If I decide to close it, I will inform you. You can reach me via email at [redacted] or by calling 01[redacted]85. Please consider your customers' situations while implementing your policies. Remember, your customers are essential for your business and jobs. Thank you. Adam A.

Dear Sirs, I attempted to pay my Barclay Credit Card Bill today. I called and used the automated service to enter the payment amount. However, the system did not accept the amount I input. I tried various methods like "Pay my Balance," "Xxx Pounds and xx Pence," "Xxx.xx," and "xxxxx," but none were successful. The system then said it was transferring me to an advisor. Unfortunately, after specifying that I am a Barclays Credit Card holder, I waited for 40 minutes only to speak to a Barclays Debit Card Advisor who then transferred me elsewhere. After 1 hour and 50 minutes on the phone, my battery died before I could complete the payment. I am extremely frustrated and contemplating switching to another provider. Yours sincerely, J.S. Morley

I purchased theatre tickets through London Theatre Company for a show at the Palladium on September 1st. However, upon checking the booking information, I realized they require Covid-19 clearance, which we were not aware of. We paid using our Barclaycard assuming restrictions were lifted. Additionally, my husband cannot wear a mask due to a heart condition. The company states we can only get a refund if the performance is canceled. Can anything be done about this situation? My card number is 4[redacted] 0[redacted] and the total amount is £[redacted].00.

Subject: Issue Accessing Barclaycard Account To Barclaycard Customer Support, I have been attempting to access my account, but for several days, every time I try, I receive an error message stating, "Sorry, there's been a problem with our system. We're currently unable to log you in. Please try again later." Due to my disabilities, I rely on my PC for accessing my accounts as it provides a bigger screen and keyboard. Therefore, using the app is not a viable solution for me. I urgently need online access from my PC. Your prompt assistance in resolving this matter would be greatly appreciated. Thank you, Iain MacKellar