Barclay Cards Customer Service Issues

To whom it may concern, I am Jeri Cifuentes, and I submitted a credit card application in October [redacted] to buy an airplane ticket. However, I never received the card. Recently, I discovered a limousine company used it for fraudulent charges, leading to identity theft issues. I have contacted previously, but the unresolved issue is affecting my credit with TransUnion. I kindly request to have this matter rectified and removed from my credit report promptly. Thank you for your attention to this matter. Sincerely, Jeri L. Cifuentes Email: [redacted]

I recently applied for the Priceline Rewards Visa card and was asked for additional information. The information requested is sensitive, so I am cautious about sharing it. Is there a way to verify that you are truly from Barclays? We are caretakers on a private property with no access for deliveries, including postal services. We use a postal address as our physical address due to our unique living situation. We prioritize security and do not make copies of sensitive documents like Social Security cards or passports. Trust is important to us, and we hope you can understand our concerns. Thank you for your assistance. My application number is [redacted]0.

I received my card in February [redacted] and used it to buy an iMac, receiving points for a $50 Apple gift card. I redeemed the points for the gift card, but due to a family emergency, I never used it. Recently, I remembered the email from early March with the code, but I can't find it in my folders. Can the $50 gift card code be resent to my email? I appreciate any assistance. Thanks, Daniel

I spent an hour this morning dealing with frustrating issues. Firstly, a merchant made fraudulent charges to my card, and secondly, your dispute resolution department was unhelpful. This is the second time I've had to contact them in the past 18 months, and both times were disappointing. Previously, it was over goods and services not received from a vacation purchase, and now this current issue. Interestingly, friends who faced a similar vacation problem got a $[redacted] refund from CITIBANK, while Barclaycard did not assist us. When requesting to speak to a supervisor, I was informed it could take 24 to 48 hours. Now, I request two actions: Barclaycard should immediately dispute the $11,[redacted].88 charge to the Cleveland Water Department due to fraud and credit my balance. Failure to do so will lead to the card's cancellation and a full payment minus the $11,[redacted].88. Please advise on the action you will take.

I recently disputed a $92 charge from Popjulia dated May 11, [redacted]. It seems this merchant has a history of scamming customers, as I discovered numerous complaints online about Popjulia. Despite providing evidence of the scam to Barclays, they failed to take appropriate action. After multiple attempts to return the merchandise and receiving an invalid address in China from Popjulia, I resorted to returning the items to the California address they were originally sent from, with tracking that confirms delivery. Barclays has now informed me that I have no dispute rights, which is unacceptable. I plan to escalate this issue by contacting Barclays' corporate headquarters in England and reaching out to the local TV station "3 on your side" for assistance. Ultimately, I am considering cancelling my World Elite Aviator card due to this disgraceful treatment from Barclays.

I completed an online application for a 0% balance transfer on October 4, [redacted]. The approval message stated that after the promotional period, I would revert to the standard interest rate of 18.75%. Surprisingly, my first bill already included an interest charge. When I reached out to customer service, I was told the issue would be resolved, and the fee refunded. It has now been two months, and the latest update I received stated that there was never a promotional offer in place! I am extremely frustrated and demand that this situation be addressed promptly. Sincerely, Maridee L.

I have a Choice Privileges VISA card that I got before BarClay was involved. During the account setup, I was assured that my points would never expire. Recently, when I tried to use my points, I was informed that they expire after 18 months. I should have had around [redacted],[redacted] points in my account. I've been on the phone for an hour and a half, going back and forth between Choice and BarClay, with no resolution. They mentioned that BarClay is in charge of the points, and Choice can't reinstate them. I simply want to redeem my [redacted],[redacted] points for Walmart cards since my daughter graduated, and I'm not staying at hotels like when I first got the card.

Dear Mr. Matt Fields, I found your name associated with Barclay's CHQ and wanted to express my frustration. I am a dissatisfied customer planning to stop using my Barclay Card due to issues with the iTune Rewards program. The customer service has been unhelpful, and I have struggled to redeem my $50 rewards. I have always paid my balances promptly and expected better service. Can you direct me to a contact at Barclay's CHQ to share my concerns? I am transitioning to Bank of America for their superior rewards program. I prefer email communication as my husband and I live in Chile. Thank you, Sharyn L Collins

I recently used your credit card for my wife's dental expenses. Despite paying off the full balance promptly, my credit score dropped due to an error on Barkley's part. Their statement erroneously shows me owing $[redacted]. I find Barkley's lack of accurate accounting frustrating. When I contacted their customer service, they suggested I file complaints and contact credit bureaus, which I find unacceptable. I demand Barkley correct the error, update the credit bureaus, and acknowledge their mistake. If this is not resolved, I will escalate the issue to relevant federal authorities and share my experience in the Wall Street Journal to highlight Barkley's incompetence.

I recently received an email about a fraudulent bill for a Barclaycard Arrival Plus™ World Elite Mastercard® account under my name, Tupu. The payment due date is 07/14, and the minimum payment due is $29. However, I want to clarify that I have never opened or used this card. If you have already received a payment, please disregard this message. To confirm your payment status, log in to www.BarclaycardUS.com and go to Manage payments, then Payment activity. It's important to review your statement for any suspicious transactions.

Today, on 7/9/20, I contacted BarclayCard at 1-[redacted] regarding fraudulent activity on my Barclay Rewards card. I made the call around 11:40 a.m. Eastern Time and am currently still on hold as it is now 2:00 p.m. Eastern Time. Due to the long wait, my phones are running out of power, but thankfully I have multiple cordless phones available. While I understand the challenges faced during COVID-19, I am disappointed by the lack of customer service. It would be beneficial to have intermittent updates or the option to leave a callback number in the order of calls received. I hope to address this urgent matter soon with a live representative.

I am writing about a dispute I raised with Barclay Credit Card Services regarding a vendor misrepresenting their business location. After Barclay initially rejected my dispute, I followed customer service advice and faxed a letter requesting a review. I provided Barclay with details and I am seeking a $43.18 credit for this transaction. I made an online order for $43.18 on August 3, [redacted] through the Amazing Scarves USA website, believing the company was based in Sunnyvale, California as indicated on their site. However, the items I received from Cranberry, New Jersey were of poor quality. Despite requesting to return them to a US location as advertised, I was informed via email that I had to return the items to China, a location not disclosed on their website. Despite my attempts to resolve this, they insist on the return to China, which was never stated on their site. I rely on credit cards for protection in such situations, and I am disappointed with Barclay's handling of my dispute. Denying my claim with a standard form letter is inadequate and raises concerns about the company’s responsiveness.

I placed an order on August 3, [redacted], via the Amazing Scarves USA website for $43.18 (Order A313098). The website indicates the company is located in Sunnyvale, California, which is why I made the purchase. Upon receiving my shipment from Cranberry, New Jersey, I found the items to be of poor quality - very thin and cheaply made. I requested to return them to the US-based location, but I was informed via email that I had to return the items to China, which was not disclosed on their website. I have asked twice for a return label, but they refuse to provide one. Their misrepresentation about their location and return policy is unacceptable. They claim the tracking info shows it came from China, but this was not communicated prior to the purchase. I am disappointed with their lack of transparency and their attempt to deceive customers. I hope my concerns can be addressed promptly as I prefer to use credit cards for purchases to safeguard against such issues.

I recently received a letter from Barclays dated November 4, [redacted], informing me that my account was closed due to being 90 days past due. The letter is attached for reference. I made a payment on June 19 of $[redacted], which should have covered the credit card in full. I was not aware of any payment due in July, but supposedly a balance became due in August amounting to $5.70. Despite having set up automatic payments almost a year ago, the payment was not deducted from my bank account. Barclays only notified me on November 10 through the attached letter. I was informed that this delinquency was reported to credit agencies, negatively impacting my credit score. I request the removal of this information from my credit report and for all three credit bureaus to be notified of the error. Automatic payments were established on my account to settle any outstanding balances. I attempted to contact Barclays, but unfortunately, I was disconnected three times during my phone call.

Subject: Frustration with Recent Experience Hello, I'm extremely disappointed because despite my efforts to transfer funds, my request was unexpectedly canceled due to a missed phone call. Despite my loyalty as a 21-year cardholder, the situation has left me feeling neglected. My subsequent attempts to rectify the issue by contacting Customer Service were unfruitful, resulting in no resolution being provided. The lack of clear communication and guidance has left me frustrated and dissatisfied with the service I have received. I hope you can address this matter promptly and restore my faith in your company. Sincerely, Rhondi N.

I received the email below, but I have already cancelled my Apple Rewards card due to fraudulent activity. I am unable to access my online Barclay account to resolve this issue as it won't allow me to change my login information. I have tried to update the details last week, but it's not working. I plan to cancel my Upromise card to avoid further complications. Kindly remove any remaining Apple card details, clear the balance notice, and cancel my Upromise card. Your Barclaycard Visa® with Apple Rewards account statement is accessible online. Login to www.BarclaycardUS.com to view your statements and activity. Please review your statement for transactions, payments, and other important notices. Your account is set for paperless statements, so you won't receive a mailed statement. Account Details: Payment Due Date: 05/21/[redacted] by 7pm ET Minimum Payment Due: $[redacted].83 Statement Balance: $[redacted].83

I mistakenly paid $50.79 for an LL Bean Charge on April 12, [redacted], assuming incorrectly that LL Bean still used Barclay Card US Bank. Subsequently, I made another payment to LL Bean, now using Mastercard Citi Bank, expecting a refund from the initial transaction. However, no refund or credit was received, as confirmed by LL Bean MC Customer Service. Despite providing a copy of the cancelled check from Barclay Card US Bank to LL Bean Customer Service, there has been no resolution. I am willing to provide you with a copy of the check if needed. I am seeking a refund or credit to my current LL Bean account and hope for a prompt resolution to this matter, as I would not like to encounter further delays similar to those experienced with LL Bean MC Customer Service. Thank you for your attention to this issue. Best regards, T.E. White [redacted] Oleander Ct Aurora, IL [redacted] [redacted]

I have discovered a fraudulent charge on my account and attempted to address it with the vendor, but the vendor lacks a phone number on their website. After locating the phone number for the vendor and leaving a message two months ago, I have received no response. Despite contacting Barclays customer service several times, including sending a letter at their request, I have not received a satisfactory resolution. Recently, I was informed by a Barclays representative that the reason for not receiving my mail statements for the past 60 days is due to being set up for paperless statements, which I never requested. When requesting escalation, I was transferred to a department that refused to assist me. Despite my efforts, all Barclays representatives seem to lack the authority to resolve my issue. I am seeking assistance from a U.S.-based customer service representative to address this matter promptly and safeguard my excellent credit score.