BMW Customer Service Issues

Yesterday, a warning light appeared on the dashboard of my [redacted] BMW 330Ci convertible. Positioned under the speedometer, the symbol was a D inside a starburst-like circle with an exclamation point. The car seemed to struggle, particularly in climbing inclines, staying at [redacted] rpm and speeding up slowly. However, when I restarted the car the next day, it seemed to run normally. I am curious if the transmission warning light will keep a code similar to a check engine light for future reference.

I drive a [redacted] BMW Z4 3.0si and recently noticed three yellow lights illuminated on my dashboard. The lights indicate issues with the brakes, the triangle warning with an exclamation point and a counterclockwise arrow, and the flat tire indicator. These lights all appeared at the same time unexpectedly. I had the front two wheel speed sensors replaced and the codes cleared, but the lights reappeared. Subsequently, I took it to Goodyear for a diagnostic check, and they suggested it might be related to a malfunctioning steering angle sensor that needs resetting.

I received a recall notice in March [redacted]. Over a year later, my BMW parts dealer informed me they have no timeline for the airbag replacement, which is unacceptable. It is reasonable to assume that BMW has data on the monthly repairs of affected X5 vehicles, allowing them to provide an estimate for when my vehicle may be fixed. Additionally, receiving a second recall notice (No. 17v-[redacted]) a year after the initial one concerning the passenger airbag raises concerns. As a BMW owner since [redacted], I expect better customer service regarding this recall situation. The safety implications of a faulty airbag necessitate a more proactive approach from BMW for all affected customers.

Dear Sir/Madam, I am the owner of a BMW 520d with registration 08 WX [redacted] that I bought from J. Donohue’s in Enniscorthy, Co. Wexford. After only approximately 177km of use, the car is currently unusable due to a significant knocking sound coming from the timing chain area. It has also experienced power loss and had the dual-mass flywheel replaced by the main dealer in the summer of [redacted]. As a self-employed Consultant Surveyor without personal transportation, I rely on the goodwill of family, friends, and clients for rides, causing a substantial loss of earnings. I am disappointed with this situation considering the €53,[redacted] investment in what I believed to be reliable German engineering. I am reaching out to BMW to address this issue promptly. If I do not receive a satisfactory resolution soon, I have spoken to my Solicitor about pursuing legal action to recover repair costs and lost income, as assessed by my Actuary. I hope for a fair and timely response. If necessary, I am prepared to proceed to court for resolution, even if it means media attention. I anticipate your response. Sincerely, John Byrne

I brought my [redacted] 430i to Century West BMW for a window issue on August 15th. The service rep, Kameron, noted the problem with my passenger window not working properly. After a day without updates, Kameron informed me the repair might cost $[redacted] due to past work on the door. Feeling unsatisfied, I went to Pacific BMW where Manny quickly resolved the issue by reinitializing the windows, a simple fix. The service at Century West BMW was disappointing, with little communication and a focus on unnecessary repairs. Despite minimal assistance from the service manager, Fred, the experience was subpar. I'm sharing this to highlight the poor customer service and lack of knowledge displayed by Century West BMW staff. A better resolution and acknowledgment of their incompetence are necessary.

On August 25, [redacted], I brought my [redacted] K1100 LT BMW motorcycle to A&S Motorcycles for an oil change and brake flush. Valerie Mackey handled the check-in process thoroughly. After the service was completed, she reviewed the bill with me and went over the A&S Motorcycle Multi-Point inspection Sheet, noting all was well except for the tire recommendation. However, upon starting my motorcycle, the ABS lights started flashing, which was not the case when I arrived. Despite being assured it was safe to drive without ABS, I insisted they repair it. After a week, I was told to pick it up or face storage fees, without the ABS being fixed. Tim Whalen implied the ABS wasn't working upon arrival, but it malfunctioned after their service. Despite being a loyal customer of over 24 years, I was disappointed to retrieve my motorcycle without its key safety feature functioning.

After nearly 30 years of working, I finally decided to purchase a new BMW 530i during the Malaysian tax holiday period. I placed my order for the dream car on July 1st at Auto Bavaria Glenmarie Centre in Shah Alam, Malaysia. However, it has been almost 3 months now, and I still have not received the car. The dealership has explained that they are struggling to meet the high demand, and the specific interior specifications I requested (cognac brown seats) will only be available in November. This delay and the apparent supply issues do not align with BMW's reputation as a premium luxury brand. I am hopeful that the top management will address this matter promptly and expedite the delivery of my car. Thank you. Dr. Ashok Kumar, Kuala Lumpur.

During my recent visit to the BMW service center at [redacted] W Lake St., Elmhurst, IL [redacted], I requested a tire replacement for my vehicle as winter is approaching. However, this turned out to be a challenging experience emotionally and financially. I have a BMW with 20" rims, making it difficult to find appropriate all-season tires. The only solutions offered are to downgrade to 19" rims and purchase either all-season or winter tires. Both options require buying new rims. I believe BMW should provide more tire options for vehicles with 20" rims. Despite seeking assistance, I was met with explanations about the vehicle's compatibility with warm climates and a lack of solutions from BMW. I am seeking BMW to offer all-season tires for 20" rims or provide 19" rims at no cost for tire installation. Despite my inquiries about trading in the 20" rims, I have not received a positive response from Elmhurst or BMW. Ultimately, I have a safety concern with my BMW due to the limited tire choices available and feel disappointed by the lack of customer service in finding a resolution.

Subject: Concern About Safety Issue in BMW [redacted] X3 Dear BMW Customer Relations, I am writing to address an issue that occurred with my BMW [redacted] X3, VIN KLD93463. On December 2, [redacted], I spoke with a customer relations representative about sustaining an injury to my left eye while opening the passenger door. A similar incident happened to my wife a few days earlier, resulting in a deep scratch on her eyeglasses. Despite being pleased with the car overall, the design flaw in the door wing edge has caused us concern about potential future injuries. Both my wife and I are 5’10 and 5’11, respectively, and we fear this may reoccur. I tried to report the issue to Henderson but was directed to contact BMW customer relations. I attach a picture of my healed eye for reference. I have not received any follow-up from your department and request that you investigate this matter promptly. I urge you to consider compensating us with an alternative BMW model due to our safety concerns. Thank you for your attention to this matter. Sincerely, Jayesh Patel Mobile: [redacted]

Since May [redacted], I have been experiencing recurring issues with my check engine light. Despite multiple visits to the Montgomery BMW service center every other week since June and the replacement of solenoids, the problem persists. Upon seeking a second opinion elsewhere, codes 2A82 Vanos intake P0012 "A" camshaft position/timing over-restarted bank 1 were identified. Despite slow acceleration, excessive fuel consumption, and the check engine light reactivating, Montgomery BMW claims there is no problem with my car. I believe the repairs should be guaranteed and resolved properly. I am considering reaching out to Tallahassee BMW for assistance, even though it's inconvenient due to my location in Dothan, AL, resulting in time, expenses, and additional mileage. Disappointed with the service at Montgomery, I noticed issues with the gas cap, right rear tire, and brakes that were overlooked. Seeking guidance on the next steps to address this ongoing concern. Thank you, E. Middleton.

I am writing to share my disappointment with my [redacted] BMW X5. Two years after purchasing it in August [redacted], I experienced a scary incident on the NJ Turnpike where the car began shaking uncontrollably, leading to an engine replacement at BMW of Springfield. Despite regular maintenance, I've had recurrent issues with the engine light due to a loose gas cap. Now, my car is back at BMW with a loud ticking noise from the engine. Dealing with Mike G at BMW of Springfield has been positive, but the frequency of major issues is concerning for a new vehicle. I test-drove other luxury brands but felt a unique connection with the BMW X5. Unfortunately, it has not lived up to expectations, posing ongoing inconveniences and making me question the car's reliability and potential future problems. This should not be the case for a $70K vehicle. I am disappointed as a BMW owner and seek resolution to these recurring issues. Thank you, Jeanine S.

I took my BMW to Fields South Orlando due to the engine light being on. I asked them to diagnose the car and they came back with some issues but nothing critical. The following day, my car broke down on the highway. After having it inspected at Pep Boys, they suggested there was a coolant leak which led to the engine overheating. I believe BMW should have caught a problem like a coolant leak. I voiced my concerns to Luis Rios, the general manager, who did not offer any satisfactory resolution. He even mentioned that I should not have mentioned potentially trading in my car as it may have affected the service. I have faced numerous issues with this dealership before; my airbag light has been on for four years, and despite them having my car for weeks for servicing, they have failed to resolve the issue. When I discussed this with the General Manager, he claimed they did their best and that my next step should be contacting BMW North America. I am puzzled as to why this step was not taken.

Subject: Issue with CPO Limited Warranty Transfer of [redacted] BMW 428i Vehicle VIN: WBA3N3C59EK231592 On September 22, [redacted], my husband, Bradley Borchardt, finalized the purchase of a [redacted] BMW 428i Coupe from Shaena L. Friedman with BMW Financial Loan #[redacted]. I have sent in the necessary documents for the BMW Certified Pre-Owned Limited Warranty Application with the $[redacted] transfer fee to BMW of North America, LLC in early October [redacted]. Following a delay in receiving our title due to a payment oversight by BMW Financial, I discovered today, January 14, [redacted], that there is no record of my warranty transfer application being processed. Despite speaking with BMW customer relations representative John, who mentioned a 60-day window for the transfer and uncertainty about my case's processing, I am unsatisfied with his assistance. As a dedicated BMW customer, obtaining the CPO warranty was crucial for us. I call upon BMW to rectify the warranty transfer issue promptly and offer an extended warranty for our vehicle's lifespan. I believe in BMW's commitment to quality and request a thorough review of this situation for a resolution. Warm regards, Michele and Bradley Borchardt

Dear Customer Service, I am writing to express my concerns regarding my BMW experience with Jake Sweeney BMW. In late November [redacted], I brought my [redacted] BMW 3 series in due to the drive train malfunction light coming on. The repairs cost over $[redacted] including the drive train, oil change, and steering column replacement. Although the issue was previously mentioned, I felt the cost was excessive since it was under warranty when first reported. Since then, the vehicle has been back three times for the oil light coming on, with the latest diagnostic revealing the need for a new engine costing $13,[redacted]. This comes after Dana advised against a new engine previously. Furthermore, I have ordered a new [redacted] BMW 3 series and was considering purchasing an X5 for my business. However, the repeated issues and lack of satisfactory resolution have me questioning my loyalty to BMW. I hope to find a solution without resorting to legal action and seek assistance in addressing these ongoing concerns. Thank you for your attention, Scott A. G. [redacted]

The driver assistance warning for lane departure, side collision, and active blind spot detection on my [redacted] 740i has reappeared once again. Despite multiple visits for maintenance where I was assured it was fixed with a software update, the issue persists. From the start, this vehicle has been plagued by electrical problems. BMW needs to address this issue properly instead of making customers deal with their faults. I expect a resolution - either taking the vehicle back or providing an offer for a different model. This situation is unacceptable. If necessary, I will begin informing others about the poor quality of this product to prevent them from facing similar issues.

Subject: Fuel Pump Warranty Inquiry for [redacted] 535i Hello Robert and Richard, I hope this message finds you well. I am reaching out regarding my [redacted] 535i and the fuel pump warranty coverage at West German Ft. Washington BMW. I am grateful for your help in addressing the high pressure fuel pump issue, even though I am slightly beyond the 120K mile warranty limit. The reduced power and stalling problems began a few thousand miles back but were intermittent, leading to my delay in bringing it in for repairs. Unfortunately, the situation has worsened, resulting in a costly repair. I strongly believe that considering the known issues with this part, and the history of class-action lawsuits and recalls, my repair should be covered under warranty. Despite not receiving a recall notice, I stand by my request for assistance in this matter. As a loyal BMW owner preparing for a trade-in, I seek resolution on this issue for my vehicle's optimal condition. I am documenting this for potential future appeals and kindly ask for guidance on escalating this concern to a district manager if necessary. Thank you for your support, Will Twitter: @BMWUSA

I own a BMW 328xi and recently took it to BMW Motorwerks for an engine recall. When I picked it up, I noticed several lights were burnt out. The service advisor, Andy Kelm, mentioned the technician did not check the lights, only the engine. I consulted another technician at Volkswagen who explained that when working on the engine, the electrical system should be disconnected to avoid issues. I am concerned about Motorwerks and want my car returned to its original condition. Thank you and have a great weekend.

I have owned three BMWs. Recently, my wife bought a preowned certified 528i, and we opted for the platinum BMW extended service contract at an extra cost of $4,[redacted]. The added coverage gives us peace of mind for the future. However, I find the $50 deductible for the platinum coverage to be petty and inconsistent with the BMW brand's reputation among owners. I recall buying a similar platinum contract for my daughter's Jeep without a deductible, making me question the value of the BMW coverage. As a BMW owner, I expect top-tier service without such minor fees. I suggest BMW consider including the $50 in the base cost of the platinum package to maintain the brand's reputation. It's disheartening to prefer a Jeep service contract over BMW's due to a small deductible. Thank you, Bruce.

I had a recent experience at Jackie Cooper BMW in Edmond on 8-2-19. I'd like to highlight the exceptional service I received from Ron Stafford in sales and Matt in service. Both of them exceeded my expectations. Additionally, there is an older person in service, who, despite not knowing their name, also provided excellent quality work. However, I observed a lack of enthusiasm and customer-centered attitude in some staff members. It felt like customers weren't valued, with little effort made to address issues or show genuine interest. The overall impression was that some employees seemed disengaged and uninterested in their work, creating a negative customer experience. While I believe Jackie Cooper BMW has competent mechanics, there is a need for a more customer-centric approach and a positive attitude among all staff members. Customers deserve respect and attention to their concerns. It is essential for employees to convey that customers matter and are valued. In summary, I hope for an improvement in customer service standards at Jackie Cooper BMW to match the quality of mechanical repairs. Employees should take pride in their work and prioritize customer satisfaction. Sincerely, Howard

Dear Rahul Surendar Singh, Congratulations on being selected as a winner in the BMW Car International World Lottery Award [redacted]. Your prize administrator, Dr. Henry K, in collaboration with BMW Car International India, U.K, and U.S.A Company, has arranged for the fast delivery of your winning funds. The company has taken necessary legal steps, including contacting the Reserve Bank of India and the Ministry of Finance, to facilitate the safe transaction of your prize money to your account. The Central Reserve Bank of your country (RBI) has been chosen for the transaction process. Your personal details have been received, and all required procedures have been successfully completed. Rest assured, all necessary measures have been taken to ensure the smooth transfer of your cash prize. The Financial Service Authority has approved the release of your winnings. Thank you for your cooperation throughout this process. Warm regards, [Your Name]