BJ's Wholesale Club Customer Service Issues

I visited BJ's in Johnston, RI for the PS4 deal from your Black Friday Flyer, but it was out of stock in-store and online on both 11/18/18 and Black Friday. I found it available in Franklin, MA, which is inconvenient as I'd have to drive 40 minutes each way. I intended to buy 2. As a paying club member, I would appreciate BJ's shipping them to me at no cost or to the Johnston, RI store with no extra charges. If possible, the items should be delivered before Christmas to uphold the benefits of my club membership. This situation feels like false advertising. Thank you, Bob C.

I have reached out via email multiple times but have not received a response. Now, I am facing two issues that I hope BJ's will address with the same flexibility as Sam's and Costco. In October, I purchased Wellsley Romano/Parmesan shredded cheese with an expiration date of 12/14/[redacted]. Stored in the fridge and unopened, I discovered it was moldy last Wednesday when preparing for Thanksgiving. I lack a receipt but have the transaction on my card and would like to return it for a refund or credit. The second item I wish to return is a case of Fruit Shoot Sparkling Hydro purchased for my grandkids, only to find out it contains Sucralose, which my daughter vetoed. After trying it for myself, I found it unpleasant and wish to return it, excluding one bottle. Again, no receipt, but the purchase is recorded on my card.

In Deptford, N.J. at site [redacted], I had an incident at pump #12 involving a female employee on 12/13/[redacted] at 7:25 AM. When the pump cycle ended, the attendant didn't give the fuel enough time to drain from the nozzle, causing a spill on my vehicle. After voicing my complaint, she grabbed a paper towel while I spoke to a male attendant. She then loudly asked what I was saying multiple times. I took the towel from her and cleaned up the spilled fuel myself as she continued to insist it wasn't her fault, questioning who pumped the gas. As a business person, I believe this behavior is unacceptable for a public-facing employee and hints at a temper issue. If this is the standard service provided to customers, I may need to consider taking my business elsewhere.

I recently joined the new BJs location in Tampa on Waters with much excitement, but my experience has been disappointing. The grand opening event at the membership center was chaotic, with poor organization, a lack of supplies, and no direction provided to attendees. The food distribution was disorganized, leading to some guests taking advantage and ruining the experience for others. Additionally, the handing out of coupons with short expiration dates was not ideal for new members looking to explore the products. At this point, my spouse and I would like a refund and will be ending our membership #[redacted]-4-[redacted]. We hope for a better experience in the future. Sincerely, G & P Carlino

I am experiencing trouble with my mobile app as it is currently frozen on a grayed-out image of Kind bars and I am unable to delete it or proceed to checkout. I contacted their customer service hotline at [redacted]-[redacted], but unfortunately, I found their assistance to be unhelpful. The product seems to be out of stock, and the representative was unable to manually place an order for me. As a result, I lost $11.00 worth of coupons that I intended to use on my purchase. Despite attempting to fix the issue by uninstalling and reinstalling the app, the problem persists with the same locked, grayed-out screen. I can be reached at [redacted] with the online membership number [redacted]3. Thank you, Barbara Stevens.

I recently renewed my annual membership at BJ's in Florida for $25 in April or early May '19, which I paid with a non-BJ's credit card. Upon returning from Florida, I was surprised to find a charge of $55 plus a late fee of $29 on my BJ's credit card bill. I did not authorize this $55 charge because I had already renewed my membership at the discounted price. I visited the Falls Church, VA BJ's location but was unable to resolve the issue. I contacted Comenity Bank, but they were not able to assist me and mentioned interest would continue to accrue. I am sending a check today to avoid further interest charges; however, I firmly believe I do not owe this $55. Please cancel this payment immediately. My membership number is [redacted]-4-[redacted]-[redacted].

I've been a member of the Owings Mills, MD location since it opened years ago. Recently, I've noticed some ongoing issues. Despite discussing it with the store managers, there hasn't been much improvement. One recurring problem is the shortage of carts in the store. Despite notifying staff, the situation doesn’t seem to improve. Even when informed that someone is retrieving carts, it often doesn’t happen promptly. When they finally go outside to gather carts, they try to bring in too many at once. It would be more efficient to bring in smaller batches. Additionally, there aren't enough staffed checkout lanes, and I prefer not to use self-checkout. Given the upcoming competition from the new Costco, I believe the store needs to make improvements to retain members. Shopping and paying should be simple tasks, but it's currently challenging at the Owings Mills store.

In Pittsfield, MA, this marks the third time I've encountered the refrigerated section closed at the store. Today, there seemed to be an issue affecting even the meat section as items were being removed. As a hobby baker, it was quite embarrassing not to be able to purchase heavy cream, eggs, and even the missing Semi-Sweet Nestle Morsels, which used to be stocked. It's frustrating to deal with these inconsistencies and changes in stock. With competitors like Amazon in mind, I have resorted to ordering online when items are unavailable at the store. The convenience of online shopping saves me time and hassle compared to a 30-minute trip each way. It's making me reconsider my memberships, weighing the benefits of a $[redacted].00 annual Prime Membership with Amazon versus a $[redacted].00 annual BJ's membership. The choice seems quite clear now.

To Whom It May Concern, On Monday, November 11th, [redacted], around 5:20 PM, my wife Marie, Raymond, and I, Max Julien, contacted BJ's Customer Services and spoke with Mr. Rasaan regarding one of the two cards on our account that was not received from BJ's. I found his manner confusing and unprofessional when he addressed us in a derogatory way. Despite my bringing up his behavior, he continued to be disrespectful. I asked to speak with his supervisor, Eddy. This complaint is to express my dissatisfaction with his communication style. I hope BJ's will address this effectively. It's important for customer service to be courteous and professional. I was so upset that I needed to take my blood pressure medication. I trust this matter will be dealt with appropriately so that future customers are not subjected to similar treatment. Respectfully, Marie, Raymond, Max Julien Addressed to: P.O. Box [redacted], Columbus, Ohio [redacted]-[redacted]

During a recent visit to BJs in South Attleboro, my experience at the deli was quite disappointing. While in a good mood, the customer service I received was subpar. There was a delay in getting freshly roasted chickens as the staff seemed disorganized. A young employee left the chickens unattended, and it took some time before another staff member came to package them. Moreover, the head employee, who seemed unapproachable, started preparing more chickens without addressing his team. This lack of leadership and poor communication left customers, including myself, frustrated. I overheard that a lady had left the store due to the wait time, which exceeded 10 minutes. The whole incident made me feel sorry for the elderly customers who were also waiting. The service at the deli definitely needs improvement.

On January 8th, when attempting to place an order online at BJ's, I encountered numerous issues. The staff at the Riverdale location advised me to use Insta-Cart and provided a contact number. Despite speaking with an Insta-Cart representative, they were unable to process my order due to problems accessing my account, directing me back to BJ's. Unfortunately, after being transferred to a supervisor at BJ's, I was left on hold indefinitely. This frustrating experience lasted for 45 minutes, prompting me to disconnect the call. As a long-time BJ's member with a BJs MasterCard, I am puzzled by the obstacles faced in online ordering. I kindly request assistance in resolving this matter promptly. Thank you, Mercydee Fredericks.

Hello, I am Anna G. I used to work at the BJ's Polaris Columbus location but was terminated on January 25, [redacted]. After contacting payroll, I received a check for $[redacted], but I am certain there is more money owed to me. I had direct deposit on January 17 and was terminated the following week on January 26. I believe the missing paycheck is for the period of January 13 to January 21. Despite being told otherwise, I am sure I should have been compensated for two weeks of work at $14 per hour. The payroll assistant has provided my time records, but they do not reflect the weeks in question. I need assistance in resolving this matter promptly.

I would like to share my recent experience at BJ's with you. Last Saturday (2/29), I had a disappointing encounter. Despite speaking with Customer Service twice regarding my online order, where I was merely one hour over the 72-hour limit for order hold duration, my order was unexpectedly cancelled upon my arrival. Consequently, I missed out on utilizing coupons for essential items like Clorox wipes 5 pk and Bayer 81 [redacted] ct. I kindly request assistance in receiving the coupon value for these items. I believe that a supervisor could have intervened to honor the order, considering it was only slightly delayed. I hope that this matter can be resolved promptly, as it has impacted my loyalty to BJ's as a long-standing member. Thank you for your attention to this issue.

I have been experiencing ongoing issues with the senior manager, Tyrone, who has been harassing me. My troubles started back when I began forklift training at the Bj's location in New Tampa over a year ago. Now that I have relocated to the Bj's in Clearwater, Florida, his harassment has continued. Tyrone's behavior has created a hostile work environment for me, causing me discomfort and making me feel bullied. Despite my strong work ethic and positive relationships with others at Bj's, he consistently targets me with unjust write-ups and blames me for various issues. I feel unfairly singled out by Tyrone, as he engages in unprofessional conduct like removing price signs and spreading false accusations against me. His actions have led to conflicts with other employees and even resulted in the departure of a former manager. I simply wish to be left alone by Tyrone, as his behavior is untrustworthy and detrimental to my job satisfaction at Bj's. Thank you for taking the time to read my message.

I recently bought a 65-inch TV and a TV stand from BJ's.com. My delivery on 3-13 only included the stand, not the TV. Despite contacting customer service twice, I still haven't received a resolution. BJ's lack of customer service has left me frustrated, and I've decided to switch to Costco for my future purchases.

I am encountering difficulties with your automated answering system, as there is no way to connect with a live person to address my issue. I need to stop an unauthorized automatic renewal of my membership scheduled for 5/1/20. Despite the system not recognizing my email, I received a renewal notification. I relocated over a year ago, no longer shopping at the previous BJs location. However, I was still billed for a service I haven't used. Attempts to reach out to the membership desks in Orlando and Sanford have been unsuccessful as my account number was not found. My name is Robert U. Hernandez, and you can contact me at [redacted] or [redacted] at your earliest convenience.

Hello, I'm Robert P. Savoie of 7 Earl St. in Salem, NH. I faced challenges reaching a live agent to resolve an issue with my expired card, renewed on 2/25/20, with a $[redacted].96 transaction. I later declined a BJ's credit card, yet my membership was not renewed when I revisited the store. An agent attributed the problem to store issues, initiating the card renewal without payment. Despite assurances that the issue was fixed, my card was recently declined again. I attempted to contact support, but lacking my membership number hindered the process. I seek assistance to rectify this recurring problem as a long-time member. Ready to provide any necessary details to resolve this matter promptly.

I encountered an issue with a $5 Wellsley Farms coupon that was emailed to me on 03/21/[redacted]. Despite showing the digital coupon to the cashier, it did not apply to my purchase. Customer Service mentioned that the coupon needed to be printed, which conflicts with a recent email from BJs on 03/30/[redacted] stating that paper coupons were no longer required due to COVID-19 safety measures. I was looking to contact BJs via email but couldn't find the information. Moreover, I visited the store during the designated senior shopping hours at 8:10 am only to find all shoppers allowed in, regardless of age.

As a loyal BJs customer, I visited the store on April 1, [redacted], where I was informed that paper coupons were not being accepted and that all discounts would be applied electronically. At checkout, some of the items I purchased with clipless coupons were not discounted as expected. The specific items affected were the free muffins with the purchase of a frappuccino, $5.00 off two Nabisco items, and $1.00 off Pick n Pack. Upon returning to the store on April 3 to address this issue, I was met with unsatisfactory customer service and was advised to contact customer service for further assistance. Despite requesting a store credit or some form of resolution, I was denied and told to contact service instead. I am very disappointed with this policy and the lack of assistance I received from the staff in resolving the matter. Any help with this situation would be greatly appreciated. Member ID: [redacted]3 Club: 49 Transaction #: [redacted] Cashier: [redacted] Thank you, Donna H.

Dear Customer Service Team, Last week, I reached out to your chat department regarding a Samsung TV I bought on November 21, [redacted]. The television, covered by a 3-year warranty, is defective and requires repair or replacement. I am in need of the purchase price and transaction details, and I believe I made the purchase online from BJ’S. During the conversation, I also requested a transcript which I have not yet received. Here is the information I have available: - Purchase date: November 21, [redacted] - Membership number at the time: [redacted]9 under my wife, C. Freedman, in a joint account with me, H. Freedman. Our current membership number is [redacted]5. - Contact details: Howard and Clara Freedman, 24 Boatwright’s Loop, Plymouth, MA [redacted]. - Email addresses: [redacted] (Clara) and [redacted] (Howard). Thank you, Howard Freedman