Argos Customer Service Issues

I recently visited Argos in Sainsbury Heyford Hill, Oxford, to collect an online order. I encountered a staff member with her mask under her chin and another with it under his nose. When I reminded the first staff member about the mask mandate, she made some unclear remarks. I raised my concerns with a manager who seemed uninterested. It's concerning that at a critical time when healthcare services are overwhelmed, the staff at your store show disregard for customers and their colleagues. This experience reflects poorly on the company.

I recently purchased a vacuum cleaner at the [redacted] store in Stechford, Birmingham. I returned the item in its original packaging, unused, with the intention of exchanging it for a smaller model. However, my experience with Richard was disappointing. He was rude to both my husband and me, instructing us to take the box and leave. Even after requesting to speak with the manager, Jenny's response was similarly unsatisfactory. Despite my explanation of Richard's behavior, she refused to assist and attend to our concerns. Thankfully, the situation was resolved at another Birmingham store without any issues. The service at the initial store was below expectations, causing me great disappointment, especially from two employees. As a long-time loyal customer, I hope for an update on how this matter will be addressed.

Today, while horseback riding with two friends in Shipley, West Sussex between 9:00 and 9:30, we encountered one of your truck drivers on Pound Lane and the village road. This driver was extremely courteous, stopping his vehicle and waiting for us to pass, showing textbook road manners. We thanked him and noted his kindness. We met him again 30 minutes later, and he repeated the same courteous behavior. As an experienced rider, I can confidently say this was the best display of driving and road manners I've seen. His cheerful attitude and respect made our day. He truly represents your organization well. I hope you can identify and reward him for his outstanding behavior. He deserves recognition for his kindness and responsible driving.

I recently picked up a microwave from Argos in Yate. Due to a back injury, I asked for assistance to carry it to my car, but the manager refused citing a staff shortage. Despite the difficulty, I ended up lifting it myself, leading to further injury. It's disappointing that in such situations, no one is willing to provide assistance.

I was informed by Argos via email today that my Argos Card application from yesterday was declined. I have been a responsible cardholder for years and had been prompted to use my outdated card before September [redacted] to keep it active. Despite this, my application was rejected after applying in the East Kilbride store. I am puzzled by this decision, especially since I recently received a credit increase on another credit card from my bank. I am concerned about the potential impact on my credit history because of Argos' decision. I am eager to understand the reason behind this and hope for a response from Argos to clarify the situation. Unfortunately, I have been unable to reach anyone at Argos Card due to the requirement of a card number, and I am only instructed to call back later.

I bought a wooden toy kitchen, and as I was assembling it, I noticed damage to the door. Argos said they don't have the item in stock to replace it. I was offered a £26 refund, but I need to go to the store to get it. I've been trying to confirm this over the phone with no success, and I suspect the item may have been returned before. I want to keep it if I can get a refund for the damage and have photos to prove it.

I placed an order but it was canceled. I want to place it again, but my Argos card has been blocked. I am currently out of the country, so I asked my daughter to help. Can you please unblock my account so I can order Christmas gifts for my grandchildren? I apologize for the confusion, but I assure you I am the one making this purchase. Name: Maureen Loftus Address: 55 Boyle Street, Manchester M88UW Date of Birth: 29/09/[redacted]. Please resolve this issue promptly. Thank you. Regards, Maureen Loftus My daughter's name is Stacey Loftus. Please respond to me regarding this matter. Thank you, M. Loftus.

I purchased the Indesit condenser tumble dryer (Cat No. [redacted]/[redacted]) on November 29th with an expected delivery of 8-10 days. However, my delivery was delayed until December 22nd. Unfortunately, the machine was faulty, and Indesit informed me that they did not have the model in stock and would issue a refund. I am still awaiting their response regarding the refund. I selected this model due to its quick delivery, but I am disappointed with the outcome as I am left without a working dryer. I am struggling to afford a replacement and receive the needed support from customer service. I am disappointed with the lack of assistance and hope for a prompt resolution to this matter. Thank you, A. R. Model: Indesit I3 D81BUK

Hello, I purchased a 60-inch Toshiba TV last November. Everything was fine until December 21st when it started turning off after a minute. Argos advised me to contact Toshiba. After trying to troubleshoot over the phone, Toshiba sent me a software update which did not solve the issue. They mentioned that if this didn't work, I'd have to fix it myself since the warranty had expired by 22 days. This has been upsetting as I am a loyal Argos customer. I have all the purchase and delivery details. Could Argos assist me since Toshiba declined? I appreciate any help. Thank you, N.T.

I bought a Beko Dryer - DTLP71151W - Delivery Order No. [redacted]6 on Mon 27/12/21 from ARGOS Wheatley Hall Retail Centre. I was informed during purchase that I couldn't add NECTAR points in-store, needing to do it online. I am unsure how to add the points. The delivery was punctual and a COVID-free household was requested. However, the delivery men, one tall and one short, did not wear masks. The taller man claimed exemption. They hurriedly brought the appliance in, mishandling it, knocking an ornament, and leaving without a signature. The shorter man, in a dirty high viz jacket, was unprofessional entering homes. I question the taller man claiming a mask exemption yet carrying heavy items. They arrived in an unmarked white van, appearing possibly Romany. Waiting for a response. Regards, B. H. - [redacted]

I purchased an Insulated Shopping Trolley for £25 from Argos. Due to my disability, the staff there kindly assembled the wheels for me and disposed of the packaging. Unfortunately, when I arrived home, I discovered that the 2 clips essential for balancing the trolley were missing. I suspect these clips may have been discarded with the wrapping. I just need the 2 clips to attach to the steel bar at the bottom of the trolley. The Catalogue Code for the trolley is [redacted]/[redacted] in Black, size 95x35x34cm.

I purchased a food processor from Argos on November 15th, with order number: [redacted]. The product received positive reviews, especially praising its inbuilt scales. However, since using it, I have found it unsuitable for my needs. The scales are inaccurate, making baking tasks challenging. The blade's position in the bowl leaves food unprocessed and dough sticks everywhere during bread-making, straining the motor. This falls short of my expectations for a Kenwood product. Despite being past the 30-day returns window and lacking the original packaging, I seek a refund for this disappointing item. Thank you. - Corinne

After ordering a Bush 19" TV online, serial Number VM19HDLED, and collecting it on the 13th of December, I discovered a dark patch down the middle of the screen on the 21st while preparing for Christmas visitors. Despite seeking help from the Technical Support team who responded on the 24th, my local Argos claimed impact damage, refusing a refund or replacement under warranty. Seeking the manager's assistance only resulted in being advised to contact Bush. Now, with an unused £[redacted] TV, it seems unjust to be left with a malfunctioning product fit for disposal. Following the Technical Team's advice, I need to get in touch with customer services.

I purchased a bed for my daughter with an expected delivery date of December 21st. It did not arrive, and after contacting Argos, the driver claimed to have delivered it to a neighbor. Despite checking with neighbors, the bed was not found. Argos mentioned escalating the issue to a dispute team, requiring the driver to provide proof of delivery within 48 hours. However, after not receiving any updates, multiple follow-up calls led to no resolution. The suggestion of involving a solicitor seems excessive as I just want evidence of delivery or a refund so I can reorder the bed. The lack of action and communication from Argos has caused significant stress, and if not resolved, I will avoid ordering from them in the future.

I ordered an ironing board online and picked it up at my local store on January 3rd. As a 71-year-old, I was hoping for a wider board to help with ironing. Unfortunately, the board came packaged in a polythene sleeve that was wrapped tightly around the wheels, making it hard to remove without tearing it. My husband and I struggled to set up the ironing board, and I realized I couldn't do it on my own. I attempted to return it, but the store refused a refund because of the torn sleeve, leaving me with a £55 board I can't use. I am disappointed with the product and the return process. It seems unfair that I couldn't assess the board without opening the packaging. This experience has made me wary of shopping at Argos in the future. - M. Hewitt

Hello, I am contacting regarding an order I made with Argos on Saturday, January 30th, [redacted]. The order number is [redacted], with a total of £42.95. I can see this order in my history on my Argos online account, but when I try to access the details, it shows 'order not found.' When I attempt to search the order number, it states, 'It is not possible to search for your order at present, please contact us'. I require a copy of the receipt/invoice for this order for my tax records. Could you please provide this to me? I have attempted to use the live chat feature, but it only connects me to the Argos Virtual Assistant, which has not been helpful. It seems challenging to reach out to Argos as there is no available email address or option to speak with a real person on their website. The 'Help' and 'Contact us' sections only lead to repetitive information. This lack of customer service is disappointing. Thank you, CW

I bought a Vax Mach Air vacuum yesterday, tested it for a minute, and decided it's not what I'm looking for. I returned it to the Maypole store today, but they refused to refund me since I tried it out. The vacuum was packed back properly. The staff was rude, claiming they couldn't resell it and it would be trashed. Now I'm stuck with a vacuum I don't want. Can you help me with this situation?

Dear Sir/Madam, I am disappointed because the [redacted]-litre plastic box priced at £9.60 is not available at my local store in Warlingham. As a person with a disability, I urgently need this box to store my aids for summer and winter. The item is only available in Crawley, and as I live just 5 minutes away from Sainsbury's, I kindly request that one be sent to the Warlingham store for my convenience. I am willing to pay upon your confirmation. I would greatly appreciate your assistance in this matter. Regards, Mr. N.

I am writing to address an issue regarding an online shopping refund for a couch and chair purchased in March. The person sent to collect the items seemed confused, which may have caused a problem with the refund process. We were refunded £[redacted] but are still owed £[redacted].93 for the chair and insurance. I have video proof from my Ring Doorbell and the names of the collectors. I kindly request a refund of £[redacted].93 and perhaps a £10 e-voucher as a gesture of goodwill due to the inconvenience. I appreciate your prompt attention to this matter. Please respond to my email address for my records. Thank you. Sincerely, M. Pearce [redacted] Order: 10th March, £[redacted].93 3 Jennings Street, Stockport, Cheshire, SK3 9BX

I ordered a cooker with installation and had to wait a while, but I understood. They came to fit it on December 8th, which was great. Upon arrival, they mentioned my wires were reversed and advised me to get an electrician to fix it before they could proceed. After a council electrician confirmed nothing was wrong with the wires, I contacted you to report the update. Unfortunately, I had to wait until January 5th for the cooker to be installed, causing me to rearrange my schedule multiple times. This was frustrating, especially over the holidays, and I had to take time off work three times. The installation finally took place on January 5th, but I am disappointed as to why it wasn't done correctly the first time. I believe some compensation is in order for the inconvenience caused. Please contact me via email to discuss this matter further. Carole V.